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Reviews of Sun Inns Hotel Bandar Puchong Utama

2.5 out of 5
Sun Inns Hotel Bandar Puchong Utama
35, Jln PBU 8, Bandar Puchong Utama, Puchong, Selangor

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 43 reviews" "
Rating 8 - Good. 19 out of 43 reviews" "
Rating 6 - Okay. 10 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ullah

10/10 Excellent

tai

Liked: Cleanliness, staff & service, property conditions & facilities
near by training center and easy to find food

8/10 Good

Mohd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is okay
Stayed 1 night in Feb 2022

8/10 Good

Mohd Shahrizad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All okay 👍
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s is value for money and beyond what i expected..so good n nice..strategic location for me or someone who looking for the hotel near by putrajaya,cyberjaya ioi..so easy to find the hotel..nothing to complain..overall i like
Stayed 1 night in Jan 2022

6/10 Okay

Arthur

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2021

6/10 Okay

Izyan

Stayed 1 night in Dec 2020

4/10 Poor

cham, puchong

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
siaran tv selalu masalah minta tolong perbaiki sebab selalu complain tidak ada tindakan
Stayed 1 night in Dec 2020

10/10 Excellent

mohd shahrol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Mira on 11 Feb 2021
Dear Valued guest, Thank you for your feedback.On behalf of Sun Inns group,we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

6/10 Okay

Kalaivani

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If really budget in Puchong,but small and smelly all the way corridor and room. 😅 If u can tahan then still can stay here. 😂
Stayed 5 nights in Aug 2020
Response from hani on 15 Sept 2020
Dear Valued Guest, Thank you for your feedback. Our team will definitely look into area to improve and hope to see you again. Thank You. Sincerely, Group Manager

8/10 Good

choi, kuala selangor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good n nice nice hospitality simple view nice n clean
Stayed 1 night in Aug 2020
Response from hani on 15 Sept 2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

8/10 Good

choi, kuala lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good n nice nice hospitality simple view nice n clean
Stayed 1 night in Aug 2020
Response from hani on 15 Sept 2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

10/10 Excellent

chi, pucong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice great polite
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good plesent nice
Stayed 1 night in May 2020
Response from Mira on 11 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

10/10 Excellent

Ajit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mira on 11 Feb 2021
Dear valued guest, Thank you so much to stay with us & hope to see you again soon. Thank you, Sincerely, Group Manager

8/10 Good

idhamkhalil

Travelled with group
Liked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2020
Response from Mira on 11 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Group Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and comfort budget hotel.
Stayed 1 night in Feb 2020
Response from Zatul on 17 Feb 2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Aly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Zatul on 17 Feb 2020
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy. There were blasting outside all the 3 nights. They did not make up the room. I never go there again
Stayed 3 nights in Jan 2020
Response from Mr.Akash on 6 Feb 2020
Dear Valued Guest, Thank you for your comment. We are very Sorry for your bad experience .We will take appropriate action to address the problem your raised in relation to house keeping & prevent future occurrence. Hope to see you again . Thank you. Sincerely, Operation Manager.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce and comfort stay.
Stayed 1 night in Jan 2020
Response from Mr.Akash on 6 Feb 2020
Dear Valued Guest, Thank you for your comment. We are very Sorry for your bad experience .We will take appropriate action to address the problem your raised in relation to house keeping & prevent future occurrence. Hope to see you again . Thank you. Sincerely, Operation Manager.

8/10 Good

Kenny

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Good location but can’t find F & B in between walking distance.
Stayed 5 nights in Sep 2019
Response from Mira on 11 Feb 2021
Dear valued guest, Thank you so much to stay with us & hope to see you again soon. Thank you, Sincerely, Group Manager

6/10 Okay

Shahbudin

disappointed
If got a choice will not come again

6/10 Okay

Zachary, Kota Bharu

Small room but clean and comfort

4/10 Poor

Irene, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sun Inns Puchong 2 - a miss..
The room and especially toilet wall was dirty. The overall ambience was low. However the hotel staff was polite and helpful.
Dear Irene Greetings from Sun Inns Hotel Bandar Puchong Utama ! Further to our feedback, we are sincerely apologized for any inconvenience caused and looking into improvement on our product and services. We are in the progress of training all junior staffs whom are just finished school. Last but not least, we are certainly will do our best to provide a valued for money and comfortable stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
facilities not same as shown in website, small room, smaller size TV are hang on ceiling are similiar watching TV in the jail! water pipe of washbasin are burst, make the floor all wet! shampoo, shower gel, hair conditional all include in one container! I can't take my rest at even 4 am. because in my room still annoying by other people (etc baby crying) until 3 am!
Dear Valued Guest Please help us to improve better, kindly provide us your full particular and date of stay in order for us to investigate further. We are sincerely appreciated your comments and apologized for all inconvenience caused. Last but not least, we will always strive to provide a valued for money and comfortable stay for all our guests. Thank you.

8/10 Good

Mohamad Azhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Azira on 13 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and high grading for our hotel. Hope to see you again. Thank you. Sincerely, Operation Manager.

6/10 Okay

Hamro

Disliked: Cleanliness

6/10 Okay

Wan muhd ali

Disliked: Cleanliness, room comfort

8/10 Good

Rasyid

Liked: Staff & service
Response from Azira on 13 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and for good grading. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

Selvakkumaran, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
The room was clean and tidy. Really worth staying for money that you have paid.
Response from Azira on 13 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. Hope to see you again. Thank you. Sincerely, Opeation Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
comfortable for short stay
I book 2 rooms, check in was smooth and I get third floor for both room near to each other. 1 room was good, but another room was too small, its the last end room. space are limited to perform prayer.

8/10 Good

LISA, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient Staff
Worth the money, clean room, parking space available. Booking through Hotels.com is very convenient as I booked the very morning before I checked in.
Response from Azira on 13 Feb 2021
Dear valued guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hongwii, puchong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great except
Except Wifi is not working. I have been staying here many time already. never have any improvement. Price is very cheap though. room is clean
Response from Azira on 13 Feb 2021
Dear Valued guest, We Pleased that you had a good stay overall. However, we apologize for the inconvenience that you’re experienced during your stay & we will try our best to rectify the situation. We hope to see you again. Thank you. Sincerely, Operarion Manager

8/10 Good

Lamik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to cyberjaya and IOI Mall
Good internet connection, close by restaurant downstairs and Masjid 5 mins away by car.
Response from Azira on 13 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are happy to hear from you that you are happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

MUHAMMAD RIZAL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Zatul on 23 Dec 2019
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you.

10/10 Excellent

sun inn, pusat bandar puchong 2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
baik
Stayed 1 night in Dec 2017
Dear Valued Guest, Thank you so much for choosing to stay with us and hope to see you again. Thank you. Sincerely, Operation Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mira on 11 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again. Thank you. Sincerely, Group Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Uitstekend hotel voor budget reizigers
Kamers schoon, iedere dag nieuw linnengoed, prettig personeel en veilig, de meesten spreken engels Rustige buurt Aanrader
Response from Azira on 13 Feb 2021
Dear valued Guest, Thank you for your feedback. We are glad to hear that you think were good & friendly. We have also looked into the area mentioned for immediate rectification. We hope to see you again. Thank you. Sincerely, Operation Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
5 days in a hotel - worth the money.
5 days in a hotel - worth the money.

8/10 Good

Nasir, Pulau Pinang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bersih dan selesa
Saya tidak sangka hotel yang kelihatan agak kurang menarik di luarnya, menyediakan bilik yang selesa dan keselamatan yang terjamin kepada pelanggan. Kedudukan hotel berhampiran dengan balai polis membuatkan keselamatan kereta yang diletakkan di sekeliling hotel lebih terjamin.
Response from Azira on 13 Feb 2021
Dear Valued guest, Thank you for your feedback. On behalf of Sun Inns group, we would like to extend our thank you for the good comment. We are happy to hear from you that you are happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you. Sincerely, Operation Manager.

8/10 Good

シーガル

Liked: Cleanliness, staff & service, room comfort
安く泊まるにはいいと思います
あくまでも個人的な感想ですが、安いのである程度は覚悟していましたが、スタッフさんの対応、セキュリティ、快適度と想像よりかなり良かったです。 次回も止まりたいですね。 唯一の不満は冷蔵庫が欲しかった点です。
Response from Az on 13 Feb 2021
Dear valued guest, Thank you for your feedback . Please feels free to contact our operation Manager for further improvement of our hotel facilities. For your info, Sun Inns always practice valued for money, relax & comfortable stay with us. However we are sincerely apologize for any inconvenience caused. Thank you. Sincerely, Operation Manager