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Reviews of Smile Hotel Danau Kota

3 out of 5
Smile Hotel Danau Kota
No.48, Jalan 8/23E, Danau Kota, Setapak, Kuala Lumpur, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kwok Ling

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blocked sink reported no follow-up. Room not cleaned daily Bottled water not replaced
Stayed 2 nights in Nov 2023
Response from SMILE HOTEL DANAU KOTA on 21 Nov 2023
Dear Kwok Ling, Noted on your comments and will bring this to the Management.

4/10 Poor

Rizalwan

Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
Tv not function..after report..no actions taken
Stayed 1 night in Jun 2023

10/10 Excellent

Umira

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jun 2023

4/10 Poor

Peggy

Disliked: Cleanliness
The room every small, tv channel only one channel and the tv every 30 minutes will automatic close.. The toilet cannot close properly.. Stay 3 day 2 night not cleaner came for clean room and ask the staff where hv place buy breakfast also the answer not sure
Stayed 2 nights in May 2023

6/10 Okay

NORAIZAN

Liked: Cleanliness, property conditions & facilities
Just Nice
Just nice for a short stay. Small room without windows & a bit noisy Aircon through out the stay.
Stayed 1 night in Feb 2022

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Nor Rashdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Smile Team on 16 Jan 2021
Hello sir, we are truly happy that your stay with us is a good one. We are more than be glad if we are still the choice of your stay for future plan. We hope we will get more feedback from you either for lacking or improvement or even just a praise, to make sure no repeated issue happen again and make us to serve better in the future.

10/10 Excellent

Naazli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Smile Team on 8 Nov 2020
Thank you for your feedback. We are pleased to know that you had enjoyed your stay with us and we are glad that we managed to fulfill your expectations. Once again with all of our heart, thank you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically very clean, except for the smell of the smoke. The room is non-smoking but the level is.
Stayed 1 night in Sep 2020
Response from Smile Team on 8 Nov 2020
Thank you for your feedback. We are pleased to know that you had enjoyed your stay with us. We are truly sorry about the smoke odor problem caused by other unethical guest. We truly apologized and will try to find a better solution to avoid this incident occur again in the future. Once again, we are truly sorry and honored to have you here at our hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
No space for prayer
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location and public parking availablity were two things that I like most. Bathroom design was things that I hate.
Stayed 2 nights in Mar 2019
Response from Smile Danau Kota on 10 Apr 2019
Thank you for your respond, miss/sir. We will try to improve our services and facilities.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location in between business and housing area
Stayed 3 nights in Feb 2019
Response from Smile Hotel Danau Kota on 13 Apr 2019
Thank you for respond sir/miss. We hope you had pleasure stay here. Smile Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star, clean and comfortable
Stayed 1 night in Dec 2018
Response from Smile Team on 1 Jan 2019
Thank you for your comment. We hope you enjoy your stay here.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff friendly. Room acceptable with comfortable bed. But hotel is doing renovation on all floors. There is a kind of dusty smell and i had to turn on air con to very cold temperature. Not sure if it is my sensitive nose or it is the cause of the on going renovation.
Stayed 1 night in Oct 2018

8/10 Good

William, Kluang, Johor.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我大至上都很满意这次的入住体验，只是一个小细节需要业者关注！在浴室的花洒需要更新，因为你们用的是instant 热水器，虽然有pump.但是不能support 8" shower head,应该改用6"那么才不会有水压大太低的问题。
Stayed 1 night in Oct 2018

10/10 Excellent

nina, setapak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Smile hotel danau kota is the most best, comfort and nice. Would recommended to all of my friend to stay here .
Stayed 3 nights in May 2018

8/10 Good

Shamsul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Agnes

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

HARIZ

Liked: Room comfort
Had comfortable 2 night stay
Good stay. However no parking provided and you have to pay for parking.

6/10 Okay

Muhammad

Business traveller
Liked: Property conditions & facilities
Improve more in cleanliness
Stayed 2 nights in Jun 2023
Response from Syu on 17 Aug 2023
I will improve our services

4/10 Poor

Foo

Stayed 1 night in Dec 2022

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Smile Hotel Danau Kota on 6 Mar 2019
We hope you enjoy the stay in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
selesa dan berpatutan
Stayed 1 night in Sep 2017

10/10 Excellent

TingChun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort