Signature Hotel Puchong at Setiawalk Reviews

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Reviews of Signature Hotel Puchong at Setiawalk

Signature Hotel Puchong at Setiawalk

Block J1, 1st Floor, Setiawalk, Persiaran Wawasan, Puchong, Selangor

5.4

5.6/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

5.2/10

Property conditions & facilities

4/10 Poor

Verified traveller

15 Sept 2019

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children

15 Jul 2019

Disliked: Cleanliness, amenities, property conditions & facilities

Room is not cooling at all. Really not comfortable at all. Seriously need to improve on the room facilities. But really appreciate the staff. The receptionist is very good and understanding.

Stayed 1 night in Jul 2019

Response from T.ANUJAN on 17 Aug 2019

Dear Guest, Thank you for your feedback and for your inconvenience is regretted. We assure to look into this issue and take action immediately. Please give us another chance by choosing to stay with us during your next visit in order to prove our sterling services. Best regards

2/10 Terrible

Verified traveller

Business traveller

10 May 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I travel quite frequent either for my business trip or for leisure, this is the worst experience that I had. I am not only black listed this hotel but also will tell anyone that I know for not staying in this hotel. I stayed from 5/May 2019 till 8/May 2019. First thing first, I booked thru Expedia on 29/Apr 2019 and my check-in date is 5/May 2019. However, they mentioned that they didn't receive any reservation from Expedia. Second, the room has a kind of smell once I entered. Third, the power supply is not stable and it tripped a few times in a night. Fourth, it was so noisy early in the morning at 6am by playing Indian song very loudly. Fifth, on the second day, the light bulb in the toilet was not in good condition, it was not stop blinking. I informed the reception to change it when I went out at 8.30am. But I found that it was not changed when I came back at 6pm. Lastly, I booked my stay for four night, they didn't have the courtesy to offer my the mineral water.

Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller

8 Apr 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing is nice about this.

Stayed 1 night in Apr 2019

Response from NATHAN on 10 May 2019

DEAR GUEST , THANK YOU FOR YOUR VALUABLE FEEDBACK, WE ARE SORRY TO HEAR THAT YOUR STAY AT OUR PROPERTY DID NOT MEET YOUR EXPECTATION. WE ARE SURELY WILL BE UPGRADE OUR SERVICES TO SERVE BETTER FOR OUR FUTURE GUESTS. WE HOPE THAT YOUR NEXT STAY WITH US WILL BE BETTER MEET UP STANDARD OF EXCELLENCE.IT WOULD BE SUCH A PLEASURE TO WELCOME YOU BACK TO OUR HOTEL AGAIN. THANK YOU :)

6/10 Okay

Verified traveller

Business traveller

11 Mar 2019

Parking issue

Stayed 1 night in Mar 2019

Response from GAYU on 13 Mar 2019

DEAR , THANK YOU FOR YOUR VALUABLE FEEDBACK, WE ARE SORRY TO HEAR THAT YOUR STAY AT OUR PROPERTY DID NOT MEET YOUR EXPECTATION. WE ARE SURELY WILL BE UPGRADE OUR SERVICES TO SERVE BETTER FOR OUR FUTURE GUESTS. WE HOPE THAT YOUR NEXT STAY WITH US WILL BE BETTER MEET UP STANDARD OF EXCELLENCE.IT WOULD BE SUCH A PLEASURE TO WELCOME YOU BACK TO OUR HOTEL AGAIN. THANK YOU :) HAVE A NICE DAY

10/10 Excellent

Verified traveller

5 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

14 Jan 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Toilet is smelly. Bed, pillow case and towel need to change new.

Stayed 1 night in Jan 2019

Response from SHASHI on 7 Feb 2019

6/10 Okay

Yip

12 Nov 2018

Disliked: Property conditions & facilities, room comfort

Aircon not cold

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

7 Jun 2018

Disliked: Property conditions & facilities, room comfort

A short stay or quick over night is fine

Supposed to have a room with windows during booking and somehow not available anymore during the stay but it's ok for a quick stay. The room was not providing any tissue not even a box or toilet roll in the bathroom. Stagnant water always appeared on the bathroom floor. Location wise is good that has various eatery outlet to choose from Asian to Western food.

Stayed 1 night in Jun 2018

8/10 Good

Han

29 Mar 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

11 Mar 2018

So so experience. Not too good, not too bad. overall, location is not too bad.

Stayed 1 night in Mar 2018

Response from Sinthujan on 21 Mar 2018

Dear Guest, Thank you for your feedback, we are pleased to know that you liked our Hotel Environment. and Looking forward seeing you again at Signature Hotel @ Setia Walk Puchong in future. Thank you. Best regards, Supervisior, Sinthujan

6/10 Okay

leyen, malaysia

16 Dec 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK for sleep. Not comfortable

First Time experience was good. I was sososososo disappointed with second time visit to your property. The toilet floor and wall is yellowish and there is water on the toilet floor, seems like somebody just use that toilet, and i am just wondering about the yellowish. Fine, next one, The blanket is dirty too. And, 8am ur staff talking and shouting at the corridor, I can't even had enough sleep because I arrived at your place at 3am and your staff woke me up at 8am...Speechless.... And when I arrive at your hotel for check in at 3am, seems like your worker did not know about my booking, she just answered me 'har, check in?' . Thats all. And I pass her my identity card. During the process of check in , believe me there is no communication at all, she just say 'deposit RM100'. Not even had thank you. But, luckily the morning shift Indian girl is much more polite and assist me on finding my left over necklace. I hope that you can train up your night shift staff, I understand that nigH shift is torturing but there is always courtesy for hoteline even you are budget hotel. And I wish that also if you can improve on the cleanliness.

Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

14 Dec 2017

Liked: Cleanliness, property conditions & facilities, room comfort

economy hotel

cheap and nice to stay, downstair got alot shop ... near to TGV

Stayed 1 night in Dec 2017

6/10 Okay

Yen

24 Sept 2017

Triple Room is squeezing

Booked a triple room and no much leg space. The table that placed the cups and kettle was just side by side to the single bed. The chair has to put beside the table. The bed is ok. The placeholder in the bathroom is not really clean but the rest are considered clean. The vinicity of this hotel had many restaurants and simple shopping mall.

Stayed 1 night in Sep 2017

6/10 Okay

Seen Nya Shirley

17 Sept 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

10 Jul 2017

Disliked: Cleanliness, staff & service, property conditions & facilities

Not provide toilet paper and bath towel. No free parking as promised from hotel.com website.

Stayed 1 night in Jul 2017

Dear Guest, Greetings from Signature Hotel Puchong @ SetiaWalk. Thank you for choosing us as your choice of accommodation during your recent visit. We were concerned to read about your feedback where no toilet paper and bath towel was provided. We sincerely apologize for this matter, there is no excuse for such instances occurring. We shall look into the free parking comment posted on Hotel.com and shall look into removing it at the soonest. We look forward in welcoming you as our esteemed guest in the future once again.

4/10 Poor

Yeong

27 Jun 2017

Disliked: Cleanliness, room comfort

Stayed 1 night in Jun 2017

Dear Guest, Thank you for making us your choice of accommodation on your recent trip to Kuala Lumpur. We notice that you ranked your stay below average. There were no details to describe which part of your stay could have been improved. Feel free to share with us directly. We look forward in welcoming you back so you may notice the improvements we have made based on your feedback. Best Regards Dilmindar Singh (DIL) Director of E-Commerce

2/10 Terrible

KHOO

25 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Hygiene and room looks very bad

8/10 Good

Verified traveller

12 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

13 Oct 2016

Disliked: Cleanliness, staff & service, room comfort

2/10 Terrible

Mui Yen, East Malaysia

14 Aug 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's not a good stay overally but friendly staff

The only thing I think is cutting the marks majorly is that this hotel didn't indicate that some of the room is without window and they shouldn't charge it the same cost as those room with window. It's totally not worth to pay for a rate that we expecting a decent room with window but turned out no window.

4/10 Poor

wee, miri

12 Aug 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

unsatisfactory stay

ths was a business trip and the reason picked ths hotel was the location is very near to the conference that im attending. Plus, the apps presented the hotel in such a nice and clean pictures. however, it is completely opposite in reality. i was given a room that without window, and i have no idea about it cz there's no indication abt that when i flip thru the hotel. and i was told by the hotel staff that all room rate for the double room are same. regardless with o without window.

4/10 Poor

Lai

27 Jul 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tavis wong

11 Jul 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

5 Jun 2016

Liked: Room comfort

6/10 Okay

WAI CHOH, Singapore

9 Apr 2016

Disliked: Staff & service

Good but a bit far from KL

Satisfactory

2/10 Terrible

Gloria, USA

24 Dec 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

List of reasons to never stay here again: 1. Service with a smile is too hard a concept. Slow check-in procedure. If you can't find my reservation, just say so. 2. Room deposit of RM 50 per electronic key, and only one keycard can be issued per room. What's three adults supposed to do? Without a keycard you can't even operate the elevator. 3. Parking: there is a designated area for a 15-min wait but it is one lane only. In effect, your car can't be waiting there for you to complete the check-in because you will block traffic. You have to park in the underground garage and there's no guarantee of spaces available or designated for hotel guests. 4. Noisy noisy noisy. Yep, that's what you get when the hotel is next to the city's busiest streets. 5. No refrigerator in room. Not as advertised. Made it difficult as we had baby food which needed it. Oh well, a bag of ice can do, right? 6. Bare, basic room. Sheets were ok clean. Good points: 1. Near a mall and restaurants, a few bars 2. Good to spend the night here if one drank too much and shouldn't drive home. Zero stars if I could.

6/10 Okay

Hsiao Chiun

28 Sept 2015

Disliked: Staff & service

6/10 Okay

Verified traveller

2 Sept 2015

Disliked: Room comfort

Noisy environment, air-con not cold enough

8/10 Good

Verified traveller

15 Aug 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Eric KH

26 Jul 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

9 Jul 2015

Disliked: Property conditions & facilities, room comfort

Not pleasant. Could hear noises from lobby.

6/10 Okay

abdul manan

5 Jun 2015

Disliked: Room comfort

10/10 Excellent

katherine, manila

23 May 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

staff are helpful,clean room,comfortable,convinien

I stayed for 10nights in this hotel,its clean,staff are very accomodating and friendly,room is comfortable,i look forward to my next visit

6/10 Okay

Verified traveller

23 May 2015

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Clean budget hotel

Hotel was clean and security was good. Check in time was a bit delayed probably due to our last minute booking. Booked 8pm checked in 1am. Hotel did not received our order. Only complaint we have is we booked 2 double rooms but was all full. Wad given twin rooms instead.

6/10 Okay

Mohd Fareez, Sibu

17 May 2015

Disliked: Cleanliness

Housekeeping

Friendly staff. Nice environment. but housekeeping at 4pm?

2/10 Terrible

Sulaiman

13 May 2015

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveller

11 May 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good boutique hotel with many foods available

Convenient for those traveller without transport but like to chill at restaurant, pubs and cafe.

6/10 Okay

John, Malaysia

9 May 2015

Noise Interruption

Sounds block was not so good as easily get interrupted by the noisy sounds outside the room.

2/10 Terrible

Jun

16 Feb 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lee

12 Feb 2015

Liked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveller

3 Feb 2015

Disliked: Staff & service, room comfort

Choose your room wisely

You must choose your room wisely. Don't ever stay in the front row where is facing a 12 lanes highway. Else you won't get a chances to sleep.I was staying in room 412. According to the staff only room in the middle are quit. If you stay in last row then you will get the noise from the live band until midnight. But there is no window inside the room if you staying in the middle row. If you are light sleeper, good luck in staying here. But the good plus about this place is parking, foods and entertainment.

8/10 Good

Cesar, Singapore

30 Dec 2014

Liked: Staff & service

Disliked: Room comfort

Good Location

Located in a comercial area where lots of resto/bars & bistro so food is not an issue w/ cinema as well as supermarket nearby....overall good location and w/in budget.

4/10 Poor

chow

29 Dec 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2018

Response from SHASHI on 7 Feb 2019

DEAR MOHD SAID, THANK YOU FOR YOU VALUABLE FEEDBACK. LOOKING FORWARD TO WELCOMING AGAIN TO OUR PROPERTY. THANK YOU :) HAVE A NICE DAY

6/10 Okay

PEI YU

13 Nov 2018

Liked: Cleanliness

房間太小，接近馬路邊很吵其他整體還可以

Stayed 1 night in Nov 2018

6/10 Okay

PEI YU

13 Nov 2018

Liked: Cleanliness, property conditions & facilities

靠近馬路邊有點吵，房間太小，但還算不貴，其他整體還可以

Stayed 1 night in Nov 2018

2/10 Terrible

Swee Hiong

24 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

20 Jun 2016

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

YuWen

19 Aug 2015

4/10 Poor

Verified traveller

10 Aug 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

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