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Reviews of Putrajaya Marriott Hotel

5 out of 5
Putrajaya Marriott Hotel
IOI Resort City, Serdang

Reviews

8.0

Very good

Rating 10 - Excellent. 150 out of 404 reviews" "
Rating 8 - Good. 150 out of 404 reviews" "
Rating 6 - Okay. 54 out of 404 reviews" "
Rating 4 - Poor. 31 out of 404 reviews" "
Rating 2 - Terrible. 19 out of 404 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

LIANG TA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD ! I will come back for staying again
Stayed 2 nights in Apr 2024

10/10 Excellent

Wafa

Liked: Cleanliness, staff & service
Property had better days, but renovation work ongoing. Staff friendlyness makes up the difference
Stayed 7 nights in Feb 2024

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even tho its midway thru renovations , the property and staff is good . Will definitely return
Stayed 3 nights in Feb 2024

10/10 Excellent

Dwun Kit Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jan 2024

10/10 Excellent

Shing Yau

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Shing Yau

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gurminderjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Newly built area
Stayed 2 nights in Oct 2023

4/10 Poor

Ryan Ka Hang

Business traveller
Liked: Staff & service
Place is old, poorly maintained, in the middle of nowhere
Stayed 3 nights in Oct 2023

2/10 Terrible

Thilak

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room: The room was infested with cockroaches!! Who would have thought Marriot reputation delivers such poor quality of service for their rooms. AC temperatures don’t hold steady despite being set as one. Washroom: The water pressure is not adjustable. One should be careful before splashing the tap on your body or worse still, if it’s splashed on kids and babies. Overall, it’s a horrid experience for the price charged. Utmost unacceptable!

10/10 Excellent

Rohaidah

There several dining options to choose from. The hotel is huge and grand. However, it’s under renovation at the moment.
Stayed 2 nights in Sep 2023

10/10 Excellent

Azmin, Petaling Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
everything's perfect about the hotel; except that the facilities are old...need some refurbishing works. staff are super helpful and friendly.
Stayed 1 night in Jul 2023
Response from The Management on 29 Aug 2023
Dear Valued Guest, Thank you for taking the time to share your stay with us. We are happy to hear you had a great stay. We take note on each feedback and share this with the respective team. We wish to welcome you again on your future staycation with us. Thank you.

2/10 Terrible

yassine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to pay for a 5star hotel and receive no star service and amenities then stay here. Wallpapers coming off the walls, outdated everything, ongoing renovations while people are sleeping. Not one good thing about this place and a shame that Marriott has done this. Shame on them and on this property.
Stayed 1 night in Jul 2023
Response from Putrajaya Marriott Hotel on 15 Aug 2023
Dear Valued Guest, Thank you for sharing your feedback with us regarding your recent stay at Putrajaya Marriott Hotel. We sincerely apologize for any inconvenience you may have experienced due to the ongoing renovations.Our goal with these renovations is to enhance our facilities and elevate the guest experience. However, we understand that the noise and disruption caused by the work may have affected the tranquility of your stay, and for that, we are truly sorry.We truly value your comments and have taken note on the highlighted issues. We value your loyalty as our guest, and we hope you'll give us another opportunity to provide you with an exceptional experience once the renovations are complete.Your feedback is essential to us as we strive to continuously improve and exceed our guests' expectations. We appreciate your understanding and patience during this period of improvement, and we look forward to welcoming you back soon.Thank you

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Putrajaya Marriott Hotel on 28 Jun 2023
Dear Valued Guest, Thank you for taking the time to share your rating with us. Through your rating we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Best Regards

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Putrajaya Marriott Hotel on 28 Jun 2023
Dear Valued Guest, Thank you for taking the time to share your rating with us. Through your rating we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Best Regards

8/10 Good

tamio

Stayed 1 night in May 2023
Response from Putrajaya Marriott Hotel on 28 Jun 2023
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Putrajaya Marriott Hotel on 28 Jun 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments. Best Regards

2/10 Terrible

George

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff, no hospitality, rooms are not nice. Unsafe equpiments like lifts and automatic doors
Response from Marriott Putrajaya on 27 Apr 2023
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023
Response from Marriott Putrajaya on 27 Apr 2023
Dear Valued Guest, it was indeed a pleasure having you with us recently at Putrajaya Marriott Hotel. We look forward to welcoming you back again to Putrajaya Marriott Hotel. Best Regards.

10/10 Excellent

Syed Hasanul Hadi bin, Truro

Stayed 1 night in Dec 2022

8/10 Good

Dr. Lakshmi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good property but as we booked it at a time when the hotel was having an event, the whole experience wasnt up to the mark. Couldnt get late checkout or extension of another day as the property was fully booked. We needed it as our flight was much later in the evening. The food at the multi cuisine restaurant Zest was not great. Staff tried their best to provide good service. So that was the only plus. Wouldnt consider staying here for our next visit though.
Response from Putrajaya Marriott Hotel on 4 Jan 2023
Dear Dr. Lakshmi,Please accept our humble apology as we truly understand your frustration in regards to the matters that you have shared with us. Rest a sure we have shared your feedback with the respective department and we hope to have an opportunity to welcome you back again to experience the true Marriott standards.Best Regards.

6/10 Okay

Ahmad Farouk

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's disappointing that this place doesn't feel like a marriott hotel. Checking in and out is very slow, so guests have to queue. Getting the bill at the restaurant takes a long time. The staff are cheerful and helpful though.
Stayed 2 nights in Dec 2022
Response from Putrajaya Marriott Hotel on 4 Jan 2023
Dear Ahmad Farouk,Please accept our humble apology as we truly understand your frustration in regards to the matters that you have shared with us. Rest a sure we have shared your feedback with the respective department and we hope to have an opportunity to welcome you back again to experience the true Marriott standards.Best Regards.

10/10 Excellent

Shilpa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff were helpful & friendly.
Response from Putrajaya Marriott Hotel on 29 Nov 2022
Dear Shilpa, we are always happy to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and feedback - thank you very much! We were also hope your stay was pleasurable. We wish to see you again next time. Stay safe!

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Darina on 30 Aug 2022
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards

4/10 Poor

Ainna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the money and too many hidden charge!!
Stayed here for 1 night with my family after a long flight. I paid it online. During the check in they told me they will charge us for sofa bed and they make up the room already. I was so tired to listen after 17hours of flight. I just paid and don’t want to argue. The room was disappointing. Old, dirty and dusty. The breakfast wasn’t that great too. The only point I give only for the staffs. The room service and maintenance guy was nice and very helpful.
Stayed 1 night in Jul 2022
Response from Darina on 30 Aug 2022
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

6/10 Okay

Raymond KP

Liked: Staff & service
Disliked: Property conditions & facilities
Quiet stay
Hotel is 5 star but the condition is not. The cupboard and doors paint are peeling. Room looks tired and dated. Air con is not cold. However for 1 night stay it’s ok for me. Bed is big and comfy. There is a balcony which is nice. TV channels limited. There is tea and coffee making facilities. It’s very quiet at night that you can even hear the crickets! Free onsite parking. There is a free transfer to IOI mall every hour. The mall is huge and have lots of places to eat. I think this hotel is newer than the KL city centre one but this one seems to age faster lol.
Stayed 1 night in Jul 2022
Response from Darina on 9 Aug 2022
Dear Valued Guest, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note on the highlighted issues. Best Regards

4/10 Poor

Swee Hing

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Darina on 9 Aug 2022
Dear Valued Guest, We write with regret on the feedback received with regards to the unpleasant experience during your recent visit with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We hope to welcome you back soon. Best Regards.

10/10 Excellent

Badr

Stayed 1 night in Jul 2022

8/10 Good

Melisa

Stayed 3 nights in Jun 2022
Response from Azela on 23 Jun 2022
Dear Melisa, Thank you for rating your experience and we hope to welcome you back soon. Best regards.

10/10 Excellent

mohd azmar

Stayed 1 night in Jun 2022
Response from Azela on 16 Jun 2022
Dear Valued Guest, Thank you for rating us 10 in your recent review. We hope to welcome you back soon. Best Regards

8/10 Good

Ikmal Hisham

Stayed 1 night in May 2022
Response from Azela on 3 Jun 2022
Dear Ikmal Hisham, Thank you for rating your experience during your stay with us. We hope to welcome you back soon. Best Regards

8/10 Good

Teo

Stayed 1 night in Apr 2022
Response from Azela on 3 Jun 2022
Dear Mr Teo, Thank you for rating your experience during your stay with us. We hope to welcome you back soon. Best Regards

4/10 Poor

Zulkarnain

Stayed 3 nights in Feb 2022
Response from Darina on 11 Mar 2022
Dear Valued Guest, Thank you for rating your stay with us. Through your rating we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments. Best Regards

10/10 Excellent

nor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Transit
I and mu husband stayed for two nights white in transit for our flights to the UK. We had chosen Marriotts for its location and comfort to entertain friends around Kuala Lumpur and Putrajaya to pay us visits.
Stayed 2 nights in Dec 2021
Response from Darina on 21 Jan 2022
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best regards

10/10 Excellent

MOHD NURQHOMENI AZRAI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, near to IOI Putrajaya Mall, got free shuttle bus to and fro the mall. Hotel amenities are top notch. very satisfied with the hotel. Just that the hotel door don't have a latch to hold it when we open it wide to enter and push luggages and strollers.
Stayed 1 night in Nov 2021
Response from Darina on 21 Jan 2022
Dear Valued Guest, Thank you very much for taking the time to pen down your kind and positive feedback. We are glad that you had a pleasant stay with us and we hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Experience
Overall is good for me and my family. Staff very friendly. Smooth check-in and helpful staff. Room was so nice and clean. My child really love it.
Stayed 1 night in Nov 2021
Response from Darina on 21 Jan 2022
Dear Valued Guest, thank you for your review and choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best regards

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from Azela on 21 Oct 2020
Dear Valued Guest, We write with regret on the feedback received with regards to the unpleasant experience during your recent visit with us. We hope to welcome you back soon. Best Regards.

10/10 Excellent

Noor Syahira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Azela on 21 Oct 2020
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Best Regards

8/10 Good

Fahmi, Petaling Jaya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is huge and a lot of activities on site. The room, amenities, food all are good. The only thing that I was disappointed was the check-in experience. Had to wait about an hour though it's evening at 6PM, seems the property does not have enough staff on duty.
Stayed 1 night in Sep 2020
Response from Azela on 29 Sept 2020
Dear En Fahmi, Thank you for sharing your wonderful stay with ushowever we are truly sorry for the arrival experience in which you had to wait for your room to be ready. We have been informed and an immediate plan has been put in place for an improvement.We hope to have an opportunity to welcome you back soon. Best Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Azela on 29 Sept 2020
Dear Valued Guest, Thank you for taking the time to write a review in regards to your recent stay at the Putrajaya Marriott Hotel. Best Regards

8/10 Good

Nora, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilik okey cantik selesa. tapi breakfast macam kurang sikit.
Stayed 1 night in Sep 2020
Response from Azela on 24 Sept 2020
Dear Valued Guest, Thank you for sharing your experience after your stay with us. It is a pleasure to hear that you enjoyed your spacious room during your stay. We noted on your recommendation and have shared with the respective department for an immediate action. Best Regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Azela on 22 Sept 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Azela on 22 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oil Fui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel with 5 star service
Peaceful environment with excellent services. The hotel under very well maintenance even its not new hotel. This is the only hotel provide free mask, sanitizer and wet tissue to check in guest.how lovely it is
Stayed 1 night in Sep 2020
Response from Azela on 11 Sept 2020
Dear Valued Guest, We are delighted to know that you had a fantastic time during your stay with us. Your kind words and recommendation to others has made our work here more meaningful than ever. We hope that we can tempt you into staying longer with us on your next visit. Until then, take care and have a great day ahead! Best Regards.

8/10 Good

Nor Rashdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Azela on 8 Sept 2020
Dear Valued Guest, Thank you for sharing your experience after your stay with us. We hope to welcome you back soon. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Azela on 8 Sept 2020
Dear Valued Guest, We are delighted to know that you had a fantastic time during your stay with us and we hope to welcome you back soon. Best Regards.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
king sized bed
Very friendly staff. However i booked for baby cot and a king sized bed 3 weeks earlier. Until the day i went for the check in, just after the payment at the reception then the receptionist told that king sized bed is not available. I was so disappointed with the last minute news. The room also have no carpet. So once u wake up from bed, u will step on the cold floor
Stayed 1 night in Aug 2020
Response from Azela on 2 Sept 2020
Dear Valued Guest, We are truly dissapointed to know we were unable to provide a king size bed during your recent stay with us. As bed type request is a preference that the hotel offers however it will be subject to availability. We have always tried our level best to deliver all guest preferences to ensure the comfort of our guest stay. We hope that we have another opportunity to welcome you back for a stay in our king size bedded room. Best Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool facilities under maintenance. Nice room and breakfast.
Stayed 1 night in Aug 2020
Response from Azela on 25 Aug 2020
Dear Valued Guest, Our humble apology on the closure of our pool as we required to address certain issue for the safety of our guest. We assure you that matter has been rectified and we hope to welcome you backs soon.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was good at that time. Staff was helpful and kind. The only thing to check back is the blanket of the bed come with uncomfortable smell. It was smell like fabric not cleaning and dry well. Please improve on that. I was check in at the middle of night. Feel so tired to ask for blanket change. Pls improve.
Stayed 1 night in Aug 2020
Response from Azela on 25 Aug 2020
Dear Valued Guest, Our sincere apology for the discomfort you had encountered during your stay with us. We have address this matter with our housekeeping and rectification has been done. We hope to welcome you back soon with a new experience. Best Regards.

10/10 Excellent

Takumi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from Azela on 18 Aug 2020
Dear Valued Guest, We are delighted to know you had enjoyed your stay. Thank you for sharing your feedback and we hope to welcome you back soon.