Outdoor pool
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Reviews of Pavilion Embassy Suites KLCC

2 out of 5
Pavilion Embassy Suites KLCC
200 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

7.8/10

Cleanliness

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

baiqiao

Liked: Cleanliness, amenities, property conditions & facilities
This place is nice. The pictures on the list is a little confusing me.this is not the building in the list. It’s aside of the building. The check in progress is not that convenient. Otherwise, it’s OK.
Stayed 1 night in Apr 2024
Response from asward on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our place nice overall. We apologize for any confusion regarding the listing pictures and the location of the building. We'll definitely take a closer look at how we can make this clearer for future guests. Regarding the check-in process, we appreciate your input and will work on making it more convenient. We're grateful for your review and hope to have the opportunity to improve your experience on your next visit.

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No hot water for 2 nights, not informing us of switches on wall need to be turned on. Cleaned room once in 13 days and then didn’t leave fresh towels. Had to chance up. No pots / pans to use stove, only plates no bowls had to ask for them.
Stayed 13 nights in Nov 2023
Response from asward on 30 Nov 2023
Dear John,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you encountered.Your satisfaction is our priority, and we're committed to improving our services. Please feel free to reach out directly for any further assistance.Best regards,

10/10 Excellent

Eun Suk

Stayed 10 nights in Nov 2023
Response from asward on 5 Jan 2024
Thank you for your feedback! We're glad to hear your overall experience was okay. If you have any specific suggestions for improvement, we'd love to hear them.Looking forward to welcoming you back!

6/10 Okay

Glenn

Travelled with family
Stayed 6 nights in Oct 2023
Response from asward on 4 Nov 2023
Thank you for taking the time to share your feedback. We're delighted to hear that you had a very good experience at Pavilion Embassy Suites KLCC! We look forward to welcoming you back in the near future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

10/10 Excellent

Wendi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The unit was beautiful and comfortable. The pool was very nice. We enjoyed the convenience of the grocery store being downstairs.
Stayed 3 nights in Sep 2023
Response from asward on 23 Sept 2023
Thank you so much for your kind words! We're delighted to hear that you found the unit beautiful and comfortable, and that you enjoyed the pool. It's great to know that the convenience of having a grocery store downstairs was a plus for you. We aim to provide a seamless and enjoyable experience for our guests, and we're glad to hear we hit the mark.If you ever find yourself in the area again, we'd be more than happy to host you once more.

8/10 Good

Aslim

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from asward on 24 Jan 2024
Thank you for the positive review! We're delighted you enjoyed your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back.

8/10 Good

Toshihide, Houston

Stayed 4 nights in Dec 2023
Response from asward on 24 Jan 2024
Thank you for the positive review! We're delighted you enjoyed your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back.