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Reviews of Pacific Express Hotel Chinatown

3 out of 5
Pacific Express Hotel Chinatown
No 32, Jalan Tun Tan Cheng Lock, Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 9 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

dennis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not enough hot water. morning has hot water.
Stayed 4 nights in Feb 2024

8/10 Good

HOOI KEONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In front is Chinatown KL, petaling street market , so no problem to find hawker food around , wanton noodles, and lot of food options in . MRT Pasar Seni just in hundred meters walking distance. Food price is comparable to Singapore price tag.
Stayed 2 nights in Jan 2024

10/10 Excellent

LIANGZHU

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Howard

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good location to stay.
Pillow to hard n carpet too old with a lot of stains but very convenience location - 2mins walks to reach Petaling Street Market.
Stayed 3 nights in Dec 2023

4/10 Poor

Daniel

Stayed 2 nights in Jul 2023

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2023

10/10 Excellent

Cristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping and tourist spot destinations
Stayed 5 nights in Mar 2023

10/10 Excellent

Brandon Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location on Petaling St, lots of food options though area outside the office is prone to traffic jams and can get rowdy at night
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good stay, but lots of smoke at night
We were check-in ok. The staff was extremely friendly. The security guard even opens the door for us. In the beginning, it was fine. The hallway is a bit smelly, but the room is really good. However, later that night (around 10pm), there was a lot of smoke and it smells like exhaust smoke from a truck :( Also, there were no toiletries in the toilet (ie. no toothbrush, etc...). The room is spacious and the bed is very comfortable. But I did get a bug bite on my chest. Just put on your cloth while sleeping and you should be fine. Overall, it was a good stay.
Stayed 1 night in Feb 2020
Response from MARCOM on 13 Feb 2020
Thank you for staying with us and we have investigate the smoke matter. We apologize for any inconveniences and we hope we will have the opportunity to welcome you back soon.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from MARCOM on 29 Nov 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from MARCOM on 29 Nov 2019
Thank you for staying with us.

8/10 Good

matthew james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Nice hotel, comfy bed, great location
Stayed 3 nights in Sep 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
fantastic you wont be disapointed
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Very small room no window and ceiling was dripping water
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

6/10 Okay

Mohd, Kedah Malaysia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed for 2 nights in quad deluxe room for families. The room has no window, the water hose in toilet was leaking, no coffee/tea making facilities, no parking provided for hotel guest, we pay rm10 for parking.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
good location. good service
Stayed 1 night in Mar 2019

4/10 Poor

Ehsan

Liked: Cleanliness, room comfort
Pool is not exist
In site have beed said that hotel have roof pool access even in the images we can see the pool but there are 2 construction and chinatown doesnt have the pool !!!
Stayed 4 nights in Feb 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to All
Nice enough place all the basics covered and well located
Stayed 1 night in Jan 2019

10/10 Excellent

maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great price with a few nice perks
It was very conveniantly located to get your grub on. One of the perks of staying here is they have an additional location down the street that has a gym and a pool which you are allowed to use as a guest if this location
Stayed 6 nights in Dec 2018
Response from Hanizsyafiqah on 9 Jan 2019
Dear Valued Guest, Appreciate your support towards Pacific Express Hotel Chinatown. Best regards,

8/10 Good

Simona

Liked: Cleanliness, property conditions & facilities, room comfort
Good locatiom to the shopping areas, buses and metro system
Stayed 1 night in Dec 2018
Response from Hanizsyafiqah | Reservation Executive on 9 Jan 2019
Dear Valued Guest, Thank you for choosing Pacific Express Hotel Chinatown for your accommodation. Appreciate your kind feedback. Best regards,

8/10 Good

East, Singapore

Liked: Cleanliness, staff & service, room comfort
The room is clean but Wifi is weak. The hotel is close to Chinatown.
Stayed 3 nights in Oct 2018

6/10 Okay

Julitta

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

6/10 Okay

Yoichiro

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

??

Disliked: Cleanliness
汚いです。 Dirty
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from MARCOM on 10 Dec 2019
Thank you for staying with us.

2/10 Terrible

Dario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um pesadelo
Horrivel, o hotel fede. No ultimo andar do hotel tem uma quadra de jogo bamington, então a bagunça é geral , criançada que não deixa o elevador livre. Um hotel exclusivamente para asiáticos. O bairro chino é sujo e cheira mal. Os quartos não tem frigobar.
Stayed 3 nights in Oct 2019
Response from MARCOM on 29 Nov 2019
We are sorry you are so unhappy. We hope we will be able to welcome you back to a better stay experience.

10/10 Excellent

jeaho, 경기도

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치 짱
참신하고 너무좋았다. 다만 조식은 비추. 1층텍사스치킨 강추합니다.
Stayed 1 night in Mar 2019

4/10 Poor

YONGGEUN

바퀴형제와의 싸움...
그냥 가격대비 무난한 호텔이였던것 같습니다. 마지막날에 바퀴벌레 가족이 나와서 잠을 약간 설친거 말고는 괜찮았습니다.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Feb 2019

6/10 Okay

HSIU CHING

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2018
Response from Reservation Executive on 9 Jan 2019
Dear Valued Guest, Appreciate your support towards Pacific Express Hotel Chinatown. Best regards,

8/10 Good

Haruki, Fukushima.Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良かった点 １　トイレとシャワー室がガラス扉で仕切られている。 ２　チャイナタウンの目の前 ３　飲料水が廊下に設置 ４　アイロンが廊下に設置 ５　客の希望への対応 ６　部屋がきれい 良くなかった点 １　チェックインで、予想外の税金徴収 ２　予約した部屋と違った ３　エアコンのリモコン操作がわからなかった
Stayed 6 nights in Dec 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Möglichkeit in chinatown
Wie meine vorherige Bewertung. Deshalb habe ich das Hotel erneut genutzt. Wenn man die Superlative weglässt kann ich den anderen Bewertungen zustimmen
Stayed 1 night in Dec 2018
Response from Hanizsyafiqah (Reservation Executive) on 28 Dec 2018
Dear Valued Guest, Appreciate your support towards Pacific Express Hotel Chinatown. Best regards,

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Möglichkeit in chinatown
Gute Lage neu renoviert neue Ausstattung zweckmässig und gutes Preis leistungsverhältnis
Stayed 2 nights in Nov 2018
Response from Hanizsyafiqah (Reservation) on 28 Dec 2018
Dear Valued Guest, Thank you for choosing Pacific Express Hotel Chinatown for your accommodation. Appreciate your kind feedback. Best regards,