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Reviews of Pacific Express Hotel Central Market

3 out of 5
Pacific Express Hotel Central Market
Jalan Hang Kasturi, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 566 reviews" "
Rating 8 - Good. 258 out of 566 reviews" "
Rating 6 - Okay. 136 out of 566 reviews" "
Rating 4 - Poor. 33 out of 566 reviews" "
Rating 2 - Terrible. 23 out of 566 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Thong Howe

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thong Howe

Stayed 1 night in Sep 2023

8/10 Good

KRISHNAN

Stayed 1 night in Sep 2023

4/10 Poor

Gavin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in May 2023

10/10 Excellent

Lokho

Disliked: Cleanliness
Stayed 4 nights in May 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute disaster from the minute we arrived only to be told our room had been given to someone else, was our anniversary trip ended up with 2 single beds, a bunch of hidden taxes we allegedly had not paid and were basically told if we didn’t like the room offered we could simply leave and find something else, aside from the location I have absolutely no positives to offer about my stay, the property or the rude staff, room cleanliness not up to standard.
Stayed 7 nights in Apr 2023
Response from Steven Chai- Operations Manager on 9 May 2023
Dear David,Warmest greetings from Pacific Express Hotel Central Market!Sorry for the delay response on your unpleasant stay with us.Thank you for choosing Pacific Express Hotel Central Market as your preferred holiday destination.On behalf of the staff and management wish to extend our sincere apologize on your unpleasant stay with us We have taken immediate disciplinary action and inform respective personnel to ensure such unpleasant incident will not occur again..We looking forward to welcome you and wife with complementary 2 days 1 night stay with us on your next visit.Thank you for kind understanding .

2/10 Terrible

Abdul Azeez Mohamed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager said will call back and never called back regarding an issue on cancellation.
Stayed 2 nights in Jan 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, room comfort
great hotel shame about some of the guests
The hotel is in a very good spot. Thankfully managed to get parking as there isn't a lot of it. The pol is nice enough. The only issues being that some guests use the roof to dry their clothes draped underpants are not good clean or otherwise. I witnessed several guests in the pool in their underwear too. and others drinking and eating in the pool (yes in the water) so a bit of supervision up there might not go a miss or clearer signage.
Stayed 2 nights in Jan 2020
Response from MARCOM on 31 Jan 2020
Thank you for taking your time to review our hotel. We have taken note on your specific comment made pertaining to the swimming pool attire and will work closely with the relevant personnel for improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from MARCOM on 31 Jan 2020
Thank you for staying with us and hope to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from MARCOM on 31 Dec 2019
Thank you for staying with us and hope to welcome you back soon.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from MARCOM on 10 Dec 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from MARCOM on 29 Nov 2019
Thank you for staying with us and we hope to welcome you back.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it and will come back again
Have been staying in this hotel several times when visiting KL. Meet expectation with the price paid.
Stayed 4 nights in Oct 2019
Response from MARCOM on 29 Nov 2019
Thank you for staying with us and we hope to welcome you back.

6/10 Okay

Verified traveller

Parking impossible !
Parking is impossible ! The road in front of hotel is congested too !!!Difficult to load and unload your luggage from the entrance! Room no window , pool small .
Stayed 2 nights in Oct 2019
Response from MARCOM on 29 Nov 2019
Thank you for staying with us and noted on your comment for further improvement.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Satisfaction
Amazing. All staffs are cordial, smiling and ready to help for anything and everything.
Stayed 2 nights in Jul 2019

8/10 Good

HO ENG HENG

Liked: Staff & service
Friendly and helpful service :)
Stayed 9 nights in Aug 2019

6/10 Okay

jan

Disliked: Property conditions & facilities
Good for KL, not impressive to Western standards.
First of all a room without a view doesy mean a room without window in my opinion. However that is what you get. The hotel is popular with Chinese and Indian. They have different standards to loudness and etiquette than Westerner travelers. The superior room is definitely worth the upgrade. Swimming pool is poorly maintained, and next to the smoking area.
Stayed 8 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was so rude and room is so dark lights also not working properly
Stayed 1 night in Jul 2019

8/10 Good

LAO

Liked: Staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste cash on Breakfast
Very aggressive clientele, clear foreigners are not welcome. Extremely noisy. Air conditioning is linked to other rooms, air gets musty & thick with moisture in middle of the night. Breakfast is a pitiful joke. Thin watery rice porridge, baked beans from a can, chicken curry, scrambled eggs, chicken "hotdogs" cut up & passed off as sausage, rice & a mee gorang that's loaded with MSG. Oh, fake OJ, and toast. So thankful I didn't pay an extra $20 for the room w/breakfast included. If you pay on property, it's just $5 per person. (20RM) breakfast time is limited to 7-10am and the only decent dish (a chicken curry with potatoes, little chicken, lots of potatoes) runs out quickly after 7am and won't be replenished. The only dished that get topped up are eggs, rice. Expect to elbow your way to buffet and play musical chairs, as there's not enough seats available for sheer # of guests. Laundry can be done for an inflated fee of $4(16RM) per item. (Not per kg). You can do laundry yourself across street. Airport shuttle is double the taxi rate. Tours booked through hotel service are double & triple the price at tour agent. Gym was ok, pool ok. Rooms are moist & bathroom shower grout coated in mold.
Stayed 15 nights in Jul 2019

8/10 Good

Jia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2019

8/10 Good

Otto

Liked: Room comfort
Bit old but comfy
Overall the place is good and comfy. But everything is shabby and feeling is quite 90s. The rooftop pool is super nice.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Calvin Soo

Disliked: Staff & service
Poor parking lot
Poor car parking lot,very limited few lots only, the rest reserved rent to other company for season parking!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Douglas, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is close to many attractions within walking distance. Will come again
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
broken shower heater
its all okay till shower time, heater doest work and its suck
Stayed 1 night in Nov 2018

8/10 Good

Syakrina, Malaysia

Liked: Cleanliness, staff & service
Room was comfortable but aircond not so cold. Take half an hour to check in.
Stayed 1 night in Oct 2018

6/10 Okay

Moni, Qatar

Liked: Staff & service
Disliked: Property conditions & facilities
They made me pay extra for room with a window. 😬 Room ac was bad.
Stayed 3 nights in Oct 2018

6/10 Okay

Mohamed

Stayed 4 nights in Sep 2018

8/10 Good

Stephen

Liked: Property conditions & facilities
Air Asia
The hotel was fine but I had a really bad experience with Air Asia. Their policy is that you need to be at the gate at least 20 minutes before the flight or they will cancel your booking. I did not know that and arrived a few minutes late. They did not let me board in spite of the plane still being at the gate.I had to re book on a later flight pay 600mr penalty and sit at KL airport for 7 hours until the next flight. They just do that so they can make more money. Never fly Air Asia if there is any other option.
Stayed 9 nights in Sep 2018

8/10 Good

Azahar Hussain Ismail

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hmmmm just nice
Should have informed customers of the rm100 deposit imposed!
Stayed 1 night in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in an excellent location, only a few minutes walk from the train and within easy walking distance of Chinatown, museums and some of the most viewed sites in KL. The staff were great, the room was spacious and comfortable and a good shower is always welcome. For the price, having access to a swimming pool was a bonus! Beware that the cheaper rooms are internal to the structure and do not have windows. I found this quite weird at first, but I quickly realised that I'm only sleeping there and I'm impressed at how clean they managed to keep a room with very little natural ventillation. If I had but one bit of feedback, the doors would benefit from slightly slower closing mechanisms; inconsiderate neighbours can make quiet a bit of noise!
Stayed 4 nights in Jul 2018

8/10 Good

Jeswin, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel,close to the KL City centre
Friendly staff, excellent location, Small gym, room was clean and tidy but corner room was bit stinky. Overall good
Stayed 1 night in Jul 2018

8/10 Good

Ozzy, living Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay two nights in KL
Cheaper room in centre of hotel ok . Location near bus station very good .
Stayed 2 nights in Jun 2018

6/10 Okay

Edwin

Liked: Cleanliness, room comfort
Hotel in city centre
Hotel is ideally situated. It is near Masjid Jamek station, which is an interchange station, meaning that you have access to more areas in KL. It is also within walking distance to Petaling St, Central Market and 24 hour fast food restaurants. There are some things which are not ideal, such as the slow lifts, air-conditioning where I can't really control the temperature and on my first night, there wasn't enough toilet paper. One thing I would recommend if you're staying at this hotel. If you can afford it, try and get a room with a window. I can't complain because it was very clearly stated when doing the bookings, but just didn't know it was such a weird experience to be staying in a room with no window.
Stayed 3 nights in May 2018

8/10 Good

MD Golam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better value
Everything on this hotel is good but need more light in room & local area sleeps after 9 .

6/10 Okay

Nelson, Philippines

Good location
This hotel is a stone's throw to the River of Life, a very good place to visit at night. Just a 100 meters away from Central Market, where you can buy cheap souvenir items and a food court inside. A block away is the Chinatown, where lots of restaurants and many items to buy. Be sure to ask for a discount whenever you will buy some items. Downstairs at the hotel are 2 convenient stores, both open in 24 hours. A few meters away is the bus stop, where you can avail of free rides, just be aware of the color coding of the bus lines. You can take these buses in going to KLCC, Bukit Bintang, KL Tower, etc. for free. Within the proximity of the hotel are KFC, Mc Do, King's Burger, etc. There's also a Filipino restaurant a grocery store at Kota Raya. Location wise, this a good place to stay. I hope this helps.
Stayed 2 nights in Apr 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great location.. thin walls
Great location, comfortable beds, nice amenities such as the small rooftop pool and gym. My only issue is the thing walls (and generally consistent noisy patrons).. over a few days with guests coming and going, it seems the hotel attracts noisy guests.. yelling in the halls, leaving doors open while the buzzer keeps beeping for them to close it, etc etc. Not the hotels fault.. but the thin walls don't help. That said, the staff were nice and overall comfort was good.

8/10 Good

SHAMSHUN NISA BINTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

attiyah , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was great , great location and hotel staff was really helpful , room was comfortable and swimming pool at the top is nice ,
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic budget hotel
This hotel is very central in KL and good value for money. It is good for a couple of days as it is close to central market and easy to get around KL.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
the location is stratergic for the tourist and near lrt
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Check in was very slow as busy. As I had mistakenly booked two single nights rather than two nights in one go I have to check in again in the morning - they really should be able to do better than that.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good and Convenient
It was good...for meeting nearby. Nearby eateries. Transport connections good ...
Stayed 1 night in Mar 2018

6/10 Okay

Mohammed

Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
You get what you pay for but better
This was ridiculously cheap so I wasn’t holding out much hope for what we would get. We arrived and it was in a great location, the reception was very busy but the staff were doing hat they could and were polite and helpful. Our rooms need some work doing, there were some stains on the carpet that looked like bleach marks and the bathrooms and some mould/mildew but not surprising as it’s a room wi5 no ventilation. The pool was basic but clean, we enjoyed using it. They got us a crib for our baby, which was clean and comfortable, the bed was comfortable and the AC worked fine. Overall it’s a basic hotel but great for the price. Don’t expect too much and you won’t be disappointed.
Stayed 2 nights in Mar 2018