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Reviews of OYO 89576 Mokka Hotel

2 out of 5
OYO 89576 Mokka Hotel
C-2-1, The Link 2, Jalan Jalil Perkasa 1, Bukit Jalil, Sri Petaling, Kuala Lumpur, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 7 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.4/10

Cleanliness

6.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel review
The room was clean, &furniture were new, but it is small. I needed to checkout before 8am, but hotel office was still closed. I had to make comeback later in the day to return key and get refund, not fun.
Stayed 1 night in Mar 2023

10/10 Excellent

SHOBANA

Stayed 1 night in Jul 2022
Response from jane on 23 Aug 2022
Hi, Shobana! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Terrible

Choon Hong

Travelled with group
Disliked: Staff & service
Terrible Service
Terrible Service
Stayed 1 night in Dec 2021
Response from Ammy on 2 Jan 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
-
Stayed 1 night in May 2021
Response from Leo on 15 May 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Okay

Boon Boon

Business traveller
Stayed 1 night in Feb 2021
Response from jaime on 25 Feb 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jaime

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean
Stayed 1 night in Feb 2020
Response from OYO on 15 Feb 2020
Hi, Thanks for your kind words of appreciation. Have a wonderful day! Regards, Kevin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from OYO on 15 Feb 2020
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and satisfactory stay for the price.
Stayed 1 night in Jan 2020
Response from OYO on 26 Jan 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin

10/10 Excellent

Mohd hadzrid fahmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious hotel. Very clean and calm. Just had a nightmare with the parking attendants..though they didn't belong to the hotel. Yet the parking fee was quite expensive without any roof.
Stayed 1 night in Dec 2019
Response from OYO on 15 Jan 2020
Charmed to see you loved our services, Mohd! Have a pleasant day ahead :) Regards, Kevin

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from OYO on 15 Jan 2020
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Kevin

10/10 Excellent

Farhan

Liked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Edward on 29 Dec 2019
Hi! Thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Edward

8/10 Good

SEE CHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good, quiet and cosy There is very nice park in front of hotel, managed to enjoy jogging with local in the morning. Plenty of eateries in the vicinity and convenient stores
Stayed 1 night in Nov 2019
Response from OYO on 5 Dec 2019
Thank you so much for the wonderful rating, As per the review, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Kevin

4/10 Poor

MOHAMMED

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was rather quiet and it was quite clean. A male customer service staff was good and helpful in serving his guests. However, some front desk staff service were rather disappointing. For example, we asked for make up room but it was not done when we returned to hotel at night. When we asked, they said due to lack of manpower, the room was not cleaned. We find this unacceptable for a basic hotel service and disappointing. Lastly, the surrounding of the hotel was quite quiet. Not many shops around and the location was rather secluded. Not an ideal choice to stay if you are looking for lots of amenities nearby. But if you like quiet place to work on your stuff, then it is a great place to stay.
Stayed 3 nights in Nov 2019
Response from Joey on 21 Nov 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
OK to stay, but there are negative experiences...
Pros: - Decent hotel, OK to stay for business - In same locations, there are restaurants, 24 hrs food available + 24 hrs convenient shop, Starbucks, night clubs (but you wouldn't hear noise from there) Cons: - No free parking as advertised! - They do not clean your room automatically, they just leave your ream untidy until you check-out...
Stayed 3 nights in Oct 2019
Response from Joey on 21 Nov 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and worth staying
Stayed 1 night in Oct 2019
Response from Joey on 21 Nov 2019
Hi, We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Joey

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2019
Response from Joey on 21 Nov 2019
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Joey

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent condition and friendly staffs.
Stayed 1 night in Oct 2019
Response from Joey on 21 Nov 2019
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Joey

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall nice hotel
It’s a nice basic hotel, it has a lot of eating and drinking options and everything you need close by. But I was really unhappy with the staff there. Not welcoming ,even rude. My plane landed in the middle of the night in KL so I already have sent a notice that I need to check in earlier. The staff wanted to send me away first because they couldn't find my booking and according to them I shouldn’t be arriving before 2 pm for check in. The problem was the hotel is a little bit far away from the city center and being my first day in KL I didn’t really knew where to go. After I complained they gave me a room. I can understand, that people are not very sunny and chipper in the middle of the night, but one doesn't have to be rude either.
Stayed 1 night in Sep 2019
Response from Joey on 21 Nov 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Joey

6/10 Okay

Hee, Pahang

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location and parking was great. Room is spacious and clean too. Only thing that really ruined our stay was the receptionist attitude and service. We arrived around 1230 and asked if we could request for an early check in, the receptionist didnt even bother to check if there is any rooms available...he just say check in at 2pm. Of course we know it is 2pm, or else we wont come and ask. No greetings and smiles. Not professional at all. The next day, when we called to ask if we could extend a night, the receptionist just told us room 202 was booked. Didnt even offer another alternative and tell us the hotel is fully booked... they really need to through some serious hotellier training before sending them to front desk as it really ruins the hotel reputation.
Stayed 1 night in Sep 2019
Response from Joey on 21 Nov 2019
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Joey

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a shop lot hotel. Well designed for what it was. Bathroom has a rain shower head which is the best for de-stressing for me. Only thing, hotel can invest in a better and bigger bath mat and also advise guest to leave bath mat outside bathroom as the water pretty much wets the whole bathroom due to design. Cafe has decent food and good coffee.
Stayed 2 nights in Aug 2019
Response from Mokka Hotel on 12 Sept 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room got lipas and cannot change room how can I sleep well?
Stayed 1 night in Aug 2019
Response from Mokka Hotel on 22 Aug 2019
We're sorry. We do can change room for you. You may request it at the front desk to change room. Anyhow, we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Staff & service
Clean and quiet environment
Stayed 2 nights in Aug 2019
Response from Mokka Hotel on 22 Aug 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sherry

Business traveller
Disliked: Staff & service
There is no free parking, you need to pay parking. If you request for a hair dryer, you will need to present the hair dryer upon check up then only they will pay you back the deposit.
Stayed 1 night in Aug 2019
Response from Mokka Hotel on 14 Aug 2019
We're sorry. We encourage customer to park their vehicle at the basement instead of shop front as the rate is cheaper. Anyhow, we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like the wide window view (because I choose executive superior queen room). I don't like the customer service: no greetings, did not inform customer about the facilities and amenities, and have to pick-up the iron by ourselves.
Stayed 2 nights in Aug 2019
Response from Mokka Hotel on 14 Aug 2019
We're sorry. We'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Mokka Hotel on 14 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sarah, London

Liked: Cleanliness, amenities, property conditions & facilities
They asked for RM100 deposit instead of the STATED RM50. That was rude. The hotel itself was nice and clean and quiet.
Stayed 1 night in Jul 2019
Response from Mokka Hotel on 14 Aug 2019
We're sorry. We are facing some technical issue on our website and hence was not updated accordingly. We'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019
Response from Mokka Hotel on 14 Aug 2019
We're sorry if we did not achieve your expectation. We'll work hard to improve. Thanks for letting us know.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategically located at a very quite location with lots of good eateries outlet. My room is facing main road and sound proofing of our windows were great. For a boutique hotel, room is spacious and layout were amazing too. Will definitely come back for many more stays.
Stayed 2 nights in Jun 2019
Response from Mokka Hotel on 14 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joyce

Liked: Cleanliness, property conditions & facilities
Value for money and very clean
Value for money and initially had a confusion of what’s a twin bed, which I thought it is a double bed instead of single, however they have kindly upgraded for me. Air conditioner was switched off by itself one night. And the noise insulation is not the best.
Stayed 3 nights in Jun 2019
Response from Mokka Hotel on 14 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Should have provide hair dryer and mini bar in every room. It’s a bad experience here because the next room tenants were too noisy.
Stayed 1 night in Apr 2019
Response from Selvi on 30 Apr 2019
Dear Guest, We do provide hair dryer upon request as you can always approach the Front desk staff for hair dryer. For the noisy tenant if you could inform us during your stay we would change different room for you. Thanks for your feedback.

8/10 Good

Supawee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Selvi on 18 Apr 2019
Dear Supawee, Thank you for your good review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate
Stayed 1 night in Mar 2019
Response from Selvi on 13 Mar 2019
Yes this hotel located in shop area and facing the main road.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
網路好慢 也沒主動清潔
Stayed 4 nights in Oct 2019
Response from Joey on 21 Nov 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Joey

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Mokka Hotel on 12 Sept 2019
Thanks for staying with us. We appreciate your feedback!