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Reviews of Kristal Inn Hotel UITM Shah Alam

2.5 out of 5
Kristal Inn Hotel UITM Shah Alam
24, Jalan Kristal J7/J, Seksyen 7, Shah Alam, Selangor

Reviews

6.2
Rating 10 - Excellent. 5 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Hasnah

Stayed 2 nights in Aug 2022

2/10 Terrible

Shada

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from Helmi on 3 Dec 2020
Thank you for the rating given. We are very much welcoming your arrival in the future. Thank you for the response.

6/10 Okay

Verified traveller

Travelled with family and small children
Ok even oldschool
Stayed 1 night in Nov 2019
Response from NATHAN on 29 Nov 2019
THANK YOU VERY MUCH FOR YOUR FEEDBACK OUR HOTEL AND WELCOME TO OUR AGAIN. THANK YOU WARM REGARDS.

6/10 Okay

TAN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First thing at all, the staff was friendly and nice. However, the room condition was not satisfy. When I step into the room, whole room fill with heavy massage oil like smell, I found cigarette bud in room, and a wet bath towel hanging on wal, obviously was not perform proper cleaning. Door look and latch might need to have some maintenance check. TV only have 2 channel, TV1 & Astro Ria.
Stayed 2 nights in Nov 2019
Response from NATHAN on 27 Nov 2019
THANK YOU FOR YOUR FEEDBACK TO OUR HOTEL STAFFS ARE FRIENDLY MOVE WITH CUSTOMER AND YOUR INFORMATION OF YOUR COMPLAINT WE WILL RECTIFY THE MISTAKES AT YOUR NEXT PRESENT IN OUR HOTEL. THANK YOU, WARM REGARDS.

4/10 Poor

Noor Azam

Book for family room, end up get three normal room. Dont know how they manage this hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

Nurhidayah, cyberjaya, my

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room good staff and good accommodation
Stayed 2 nights in Feb 2019
Response from NATHAN on 25 Mar 2019
THANK YOU FOR YOUR FEEDBACK

2/10 Terrible

Hazizi

Worse
Unable to check in although successfully booked through Hotels.com.
Stayed 1 night in Sep 2018

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must book hotel!
Its is cheap Easy to get to Good costumer service Clean Hot water available Shared ironinh board with iron TV only had 3 channels,,I am not complaining Plugs to charge your phone No lift though, have to use stairs,,again not complaining here Easily accesible restaurants around Open counter 24hours I have to attend my business deals until late evening but I didnt want to book a room for all my bags, so they allowed me to leave it at the countet which was really helpful :)
Stayed 1 night in May 2018
Response from Hotel Manager on 27 Jun 2018
Thank you for your kind and welcoming review. We are happy to hear that you are satisfied with your stay. We would love to hear from you again and continuosly will improve our service for our dearly customers. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and affordable hotel at shah alam👍 recommended for others .
Stayed 1 night in Apr 2018
Response from shaa on 25 Apr 2018
thank you a lot.Hope we can see you again next time

6/10 Okay

Verified traveller

its Ok for hotel to go sleep only. Its nice got free parking and near all restaurant and also near polpero
Stayed 1 night in Mar 2018
Response from we don`t have nikname on 3 Apr 2018
Thank you for your comments about our hotel, later on we will make it corect fecilities and availabilities,with kind Responcibilties of customer needs will try to fullfil some needs. Thank you, Warm Record.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2018

10/10 Excellent

Apis, Shah Alam

Liked: Cleanliness, staff & service, property conditions & facilities
Feeling ok
Ok
Stayed 2 nights in Jul 2017
Response from Hotel Manager on 27 Jun 2018
Thank you for your rsponse.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, near 7-11 & restaurant
Nice hotel. Convenient. Easy access, near 7-11, eating places. Good price
Response from Hotel Manager on 27 Jun 2018
Thank for your kind review. We have recently upgrade our hotel with a much better price. We hope to see you again. :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teribble
Not much satisfy, just to sleep, my home more better than this hotel
Response from Hotel Manager on 27 Jun 2018
Thank you for your constructive feedback. We had look into this matter. Please contact us again at affordable stay, as we are commited on improving our hotel from time for our dearly customers. Thank you.

2/10 Terrible

Arep

Stayed 1 night in Jun 2022

10/10 Excellent

nor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay. Harga berbaloi. Sgt di syorkan. Pergilah kesini membawa keluarga. Harga yg murah dan selesa
Stayed 3 nights in Apr 2018
Response from shaa on 23 Apr 2018
terima kasih kak,alhamdulillah jika akak selesa dengan perkhidmatan di sini..semoga kita bertemu lagi..

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort