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Reviews of KL Bintang Suites at Times Square

4 out of 5
KL Bintang Suites at Times Square
Berjaya Times Square East, Jalan Imbi, Kuala Lumpur

Reviews

6.8
Rating 10 - Excellent. 43 out of 177 reviews" "
Rating 8 - Good. 52 out of 177 reviews" "
Rating 6 - Okay. 30 out of 177 reviews" "
Rating 4 - Poor. 28 out of 177 reviews" "
Rating 2 - Terrible. 24 out of 177 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Frank

Disliked: Amenities, property conditions & facilities
This "hotel" used to be condos so there is no reservation deck/reception which presents a unique problem. Someone meets in the entrance, no ID, no name tag or uniform. They give you two key cards but doesn't explain how you need to use them. You get a phone number if you need anything and i made more calls to that number than back home to my family! 1st room was so disgusting i wouldn't sit on the couch due to the stains. Gentlemen who came up couldn't care less and really didn't understand why! Next room the a/c didn't work and after 3 service calls and half my dayit barely worked so i got a fan! Then the a/c poured water and soaked the bedroom carpet and they used my towels to clean it up! 3 more service calls and finally fixed but wouldn't change my room for the wet floors because i was checking out the next day... Don't walk away from this place, RUN! I won't talk about the mold and bugs!!!
Stayed 3 nights in Apr 2024

4/10 Poor

Sik Tak Kenny

Disliked: Cleanliness, room comfort
Get what you paid
The room is not same or similar as the web site pictures. Very old , no internet connection, very inconvenient. Poor condition
Stayed 4 nights in Jan 2024

4/10 Poor

Hiu Man

Travelled with family
Liked: Cleanliness
no wifi inside the room. Even we call the service phone number, it is still not working. the water tank of toilet flushing is leaking
Stayed 2 nights in Nov 2023

6/10 Okay

Tania

Liked: Room comfort
Dated rooms but good location
Didn't realize we had to make contact prior to checking in. Security were very helpful. . Great location as close to public transport. Older rooms so were dated. No tea/coffee provided
Stayed 4 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Chaotic check in and check out procedure (which actually led to me missing a flight), poor communication, confusing location, unhelpful
Stayed 1 night in Mar 2020
Response from Abdur Rahman on 18 Mar 2020
thank you.

10/10 Excellent

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Abdur on 14 Feb 2020
Thanks for your nice comment.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was no rooms safe or dishwasher as describe on hotels.com. there was mould on the bathroom ceiling, one key per room, the AC wasn't clean as they were still dusty
Stayed 3 nights in Jan 2020
Response from Abdur on 3 Feb 2020
Thank You.

4/10 Poor

Verified traveller

Liked: Amenities
Stayed 2 nights in Jan 2020
Response from Abdur on 31 Jan 2020
Thank You.

8/10 Good

Grace Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Abdur on 27 Jan 2020
Thank You So Much.

8/10 Good

Rolf Arne

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2020
Response from Abdur on 26 Jan 2020
Thank You.

8/10 Good

Mohd sahril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sky view and shopping across the area
Stayed 1 night in Dec 2019
Response from Abdur Rahman on 30 Dec 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kian Guan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Better better to stay in KL than this
Old design, poor room condition, not worth the price paid for.
Stayed 1 night in Dec 2019
Response from abdur on 10 Dec 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Great location. Gas stove or hot plate missing in the kitchen, should be added.
Stayed 3 nights in Dec 2019
Response from Abdur on 8 Dec 2019
Thank you so much for your nice comment.

6/10 Okay

Verified traveller

Disliked: Cleanliness
The room smelled stale, we were told it had been empty for 8 weeks. Air con vents had mould on them, the sponge in the kitchen was filthy. No tea towel to dry dishes, we had to buy one. No teaspoon,. I found a wet towel covered in mould in the bottom of the wardrobe. Chair with broken leg,
Stayed 21 nights in Nov 2019
Response from Abdur on 3 Dec 2019
Thank You.

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Nov 2019
Response from Abdur on 6 Nov 2019
Thank you so much.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It was hard to find no signage and it’s run by a bunch of people who appear to book out at a floor in a hotel then sub let all of the rooms! Their is no reception and finances like key deposit etc were all negotiated in the room, it’s all very weird.
Stayed 2 nights in Oct 2019
Response from Abdur Rahman on 14 Oct 2019
Dear guest! Thank you so much for your nice comment.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Unacceptable.
Firstly, all those exceptional comments cannot be true at all. hotel.com please take action. This is not a hotel. This is a service apartment with a bad customer service. I wouldn’t recommend anyone this property unless you are desperate to stay in the area with little cash. Horrible
Stayed 2 nights in Oct 2019
Response from Abdur Rahman on 14 Oct 2019
Dear guest!Thank You So much for your nice comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was worth it as it is in the middle of the town. Easy access to various shopping malls
Stayed 1 night in Sep 2019
Response from Abdur on 3 Oct 2019
Thank you very much for your nice comments. Your appreciation will encourage us to serve the guest much more better. We will be happy to get nice guest like you again and again.

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Abdur on 30 Sept 2019
Thank you very much sir for your lovely comments.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Still OK for a couple of days in KL.
Not our first time at KL Suites, location is spot on, suites are roomy although they are starting to get a bit tired.
Stayed 1 night in Sep 2019
Response from Abdur on 29 Sept 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

6/10 Okay

Chloe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Abdur on 26 Sept 2019
Thank you so much.

4/10 Poor

Guo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don’t know why the staff sent me to the room and drew the curtains when checked in, and too much mirrors in the room 🌚scary. But the room is spacious and clean
Stayed 2 nights in Sep 2019
Response from KL Bintang Suite on 16 Sept 2019
Thank you so much for your nice comment. We think you are fast time check in hotel you don’t know hotels always help to guest for check in to the rooms . Our staff help you to check in to your room because of you can get computable & make happy with our service. We are very sorry for you are unhappy with our service.

4/10 Poor

DK Mahani

Disliked: Cleanliness, staff & service, property conditions & facilities
Need rooms for improvement.
The room is small and not really in a good condition .
Stayed 1 night in Sep 2019
Response from Abdur on 15 Sept 2019
Thank You.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Initial access to property was difficult as no open reception available and needed an appointment to get in. Room was run down and in need of a refurbishment. The door in the shower needed a seal to prevent water leaking into bathroom and the bath leaked badly from underneath the outlet. Apart from that the view was outstanding. Checking out was difficult as a pre arranged time had to be made to get the deposit back and then they didn't turn up until they were reminded (nearly an hour later). Wouldn't stay there again unless they got their act together.
Stayed 2 nights in Sep 2019
Response from Abdur on 15 Sept 2019
Thank You So Much.

10/10 Excellent

CHUAN HIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD
Stayed 1 night in Sep 2019
Response from Abdur Rahman on 14 Sept 2019
Thank you very much. Your appriciation will inspire us a lot.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager Abdul Gafr was excellent. He was very helpful and accommodating with a personalized approach. He was always available to cater to our needs and also made our stay very enjoyable. He also spend those extra effort and took time out to ensure our needs were met . I will definitely recommend the suites to my friends and family. Rooms were cleaned daily and housekeeping staff was great. The housekeeping staff ( I forgot his name) was very accommodating and prompt. Great amenities : swimming pool , gym , Shaun and hot tub. Also suites are attached to the mall so don't have to go looking for food and entertainment. Abdul went out of his way guide us for transporting snd actually went with me to purchase the bus tickets and took us to the pick up area to ensure we got on . Now that's a personalized touch. Thank you vey much Abdul.😃😃😃😃😃
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average for such a big hotel
Hotel was good and clean and spacious. Services left a lot to be desired.No conscierge. Just security people who spoke very little English.Fire safety a problem. Alarm bell rang but no one to show where evacuation area is!no phone in room for any communication. PR system unclear and came after alarm bell had. Rang. No explanation given afterwards for reason of fire alarm. Big let down.
Stayed 4 nights in Aug 2019
Response from abdur on 26 Aug 2019
Thank You.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Room was clean and the view is awesome. Location is a plus for this hotel. Easy to access to anywhere.
Stayed 2 nights in Jul 2019
Response from Abdur on 1 Aug 2019
Thank you so much.

2/10 Terrible

Verified traveller

Stayed 7 nights in Jul 2019
Response from Abdur on 18 Jul 2019
Thank You.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in is swift , wifi speed is acceptable, we were given a nice city view room. Room is spacious , about 600 square feet n above . Air con is cold and comfortable . And the check out day, we can leave our luggage with the office and carry on our shopping . Will definite recommend for my friends to stay. Location is superb, restaurants ,cinemas , shopping all within the same building .
Stayed 3 nights in Jun 2019
Response from KL Bintang Suites At Times Square on 19 Jun 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely,Abdur Rahman - Guest Experience Manager

2/10 Terrible

Lee, Singapore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I've stayed. No phone - hence, unable to communicate. Room is poorly lit, tv channels selection poor
Stayed 1 night in May 2019
Response from Abdur Rahman on 2 Jun 2019
Thank you.

10/10 Excellent

Kelvin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Abdur Rahman on 25 May 2019
Dear Kelvin! Thank you very much for your nice comments. Your appreciation will encourage us to serve the guest much more better. We will be happy to get nice guest like you again and again.

2/10 Terrible

Chiu Hui

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is very dirty!!! There are cockroaches over the bed. And even in the living room. I had killed two cockroaches on the bed. And one in the bedroom floor. However, there still has a few in living room. Very disappointed on the room. Air con sound is loud and it take time to cold the room.The floor is dusty. This is the worst room I ever experienced. This is the first and the last for me to choose this apartment!!!! Highly not recommended.
Stayed 1 night in May 2019
Response from Abdur Rahman on 21 May 2019
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
Great location. We stayed for 5 days but the sheets were not changed- just beds made. Still it was good value and very clean.
Stayed 5 nights in Apr 2019
Response from Abdur Rahman on 2 May 2019
Thank you very much. Your appriciation will inspire us a lot.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very disapointed,Very poor service,Fully not recommended to freinds,The first and the last to stay there,
Stayed 2 nights in Apr 2019
Response from Abdur Rahman on 1 May 2019
Thank you so much.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Location and facilities. Some outdated room fittings, i.e. toilet
Stayed 5 nights in Apr 2019
Response from Abdur Rahman on 28 Apr 2019
Thank you very much for your nice comments and suggestion. We will work hard on your complain and definitely serve more better next time.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Abdur Rahman on 25 Apr 2019
Thank you.

6/10 Okay

Not Provided

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Abdur Rahman on 19 Apr 2019
Thank you so much.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
The staff is rude unpolite and give the test a very bad service
Stayed 1 night in Apr 2019
Response from Abdur Rahman on 19 Apr 2019
Thank you so much.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no receptionist,only deal with outsider people..very bad service. parking also need to pay
Stayed 1 night in Mar 2019
Response from KL Bintang Suites at Times Square on 30 Apr 2019
We are extremely sorry for your bad experience. We are running service apartment. We have some limitation and we mentioned in our booking page. We can not provide the service like hotel and that's why our price is very much lower than the hotel. Parking not including please check booking. Though we are trying to improve our service and following your complain. Thanks.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
NOT a hotel , Just an apartment
It is an apartment. Not Hotel. so there is NO ReCEPTION. The guy comes and opens the door for you. He will pass on the keys and at the time of check out you are expected to call up the person ( Big Pain) and he will come and collect the keys. Inside the room, there are NO SUPPLIES. I mean NO shampoo, NO bath gel, NO Tea coffee maker, no water. NO telepohone
Stayed 1 night in Mar 2019
Response from Abdur Rahman on 28 Mar 2019
Thank you so much.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really excellent hotel, all staff very nice helpful. Room is very computable clean the furniture is new everything is very nice.
Stayed 1 night in Feb 2019
Response from Abdur Rahman on 19 Feb 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

4/10 Poor

JUDY

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I AM VERY DISAPPOINTED BECAUSE THERE IS NO TELEPHONE IN THE APARTMENT. WE HAVE TO USE OUR OWN HANDPHONE TO CALL EVEN FOR ROOM SERVICE. THE TOWEL PROVIDED IS ALSO DIRTY.
Stayed 3 nights in Dec 2018
Response from Abdur Rahman on 19 Feb 2019
Thank you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be great if the room can be renovated
Stayed 2 nights in Feb 2019
Response from KL Bintang Suites At Times Square on 17 Feb 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
location is great, close to all the major malls and tech sellers,
Stayed 7 nights in Feb 2019
Response from Abdur Rahman on 14 Feb 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly staff very excellent
Stayed 1 night in Feb 2019
Response from Abdur Rahman on 12 Feb 2019
Dear Guest! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms comfortable.
Stayed 1 night in Feb 2019
Response from Abdur Rahman on 12 Feb 2019
Dear Guest! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dated, dirty and disgusting. No reception, need to call a seedy indian fellow who will then take you to a seedy office, then takes your money
Stayed 4 nights in Jan 2019
Response from Abdur Rahman on 6 Feb 2019
Thank you so much.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing and the rooms were great. It was convient how there was a shopping centre right across the hotel.
Stayed 2 nights in Jan 2019
Response from KL Bintang Suites on 29 Jan 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2019
Response from Abdur Rahman on 8 Jan 2019
Thank You.