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Reviews of J-Hotel by Dorsett

3 out of 5
J-Hotel by Dorsett
No. 7 Jalan Jati, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 59 reviews" "
Rating 8 - Good. 19 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Momina

Travelled with partner
Disliked: Property conditions & facilities
I stayed at this property for 4 nights with my partner on arrival to KL. There were limited photos on Google and Expedia but we took a chance. The hotel is more of a budget hotel for the area. In terms of location, we loved it. It’s very walkable to Bukit Bintang and The Exchange TRX. It’s in an area with a bunch of other hotels and nice restaurants and malls. The room was tiny and wasn’t in the best condition. There were scuffs on the walls and caulking was falling off. It was annoying that there was only one universal outlet in the room while the 3 others were not. They could do with some renovations. I don’t think I’d stay here again but if you’re on a budget it’s a good option for the location.
Stayed 4 nights in Apr 2024
Response from Henry LOO on 6 May 2024
Dear Momina, Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your constructive feedback gratefully acknowledged for improvement. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a central location although there are limited facilities in the immediate area. The car park uses lifts for the cars, which are quite difficult to get in an out of the car. The bathroom in the room is very small, with the door opening inwards rather than sliding. This means you have to move yourself awkwardly around the toilet to close the door
Stayed 2 nights in Apr 2024
Response from Henry LOO on 23 Apr 2024
Dear Aaron,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your feedback gratefully acknowledged for improvement. We look forward to welcome you in near future.Best regards,Henry LOODirector of Operations

8/10 Good

Chee Kiong, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain. It’s better than a certain 4-star hotel I stayed in Melaka. It would have been perfect if they can get rid of the narrow sloping car parking rack which serves no purpose. Service is excellent. Place is clean. Walking distance to Pavilion & Bukit Bintang.
Stayed 2 nights in Mar 2024
Response from Henry LOO on 17 Mar 2024
Dear Chee Kiong,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations

10/10 Excellent

May Siu Ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it takes only 5 minutes to the main street, the pavement of the side street is uneven. Cars do not stop for pedestrians. The staff at the hotel are very polite, friendly and helpful. We are on the 9 floor, the room is spacious and bright.
Stayed 2 nights in Feb 2024
Response from Henry LOO on 6 Mar 2024
Dear May Siu Ling,Greetings from J-Hotel by Dorsett!Thank you for taking the time to review your stay with us and sharing with others. There is really nothing better than seeing our guests satisfied and have a wonderful time with us. We were so pleased to be able to host you for an awesome vacation. Thank you for your rating and compliments!We wish to see you again soon.Regards,Henry LOODirector of Operations

10/10 Excellent

Sean

Travelled with partner
Liked: Amenities
Great location, great staff, decent hotel at a very affordable place.
Stayed 1 night in Jan 2024
Response from Henry LOO on 4 Feb 2024
Dear Sean,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations

10/10 Excellent

Pattarapong, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's worth all the money! I really like the property and how compact the room is because I like small, but compact room. The location is in the middle of attractions like Pavilion, KLCC Suria mall, Twin Towers and new mall called TRX. It's the nicest budget hotel I have ever stayed in Malaysia.
Stayed 2 nights in Jan 2024
Response from Henry LOO on 30 Jan 2024
Dear Pattarapong,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and We are glad you found our guest service and facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

10/10 Excellent

Gina Tan Hwee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service provided by the staff during our stay in J hotel. Hotel is near to TRX exchange mall and MRT. It is 8 min walk from hotel to TRX mall and 15 min walk to Berjaya Time Square.
Stayed 3 nights in Dec 2023
Response from Henry LOO on 29 Dec 2023
Dear Gina Tan Hwee,Thank you for taking the time to review your stay with us and sharing with others. There is really nothing better than seeing our guests satisfied and have a wonderful time with us. We were so pleased to be able to host you for an awesome vacation. Thank you for your rating and compliments!Regards,Henry LOODirector of Operations

10/10 Excellent

SAMIR NIJAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 6 nights in Dec 2023
Response from Henry LOO on 21 Dec 2023
Dear Samir Nijam,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and I'm glad you found our guest service and facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023
Response from Henry LOO on 23 Nov 2023
Dear Jonathan,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice, very helpful. Location was close to everything.
Stayed 3 nights in Nov 2023
Response from Min on 15 Nov 2023
Dear Ramona,Thank you for taking the time to give us your feedback about your stay at our hotel and glad that you found our location convenient. We will be sure to let our staff know how much of an impact they made on your experience.Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager

8/10 Good

Teck Hock Joseph, Kuching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the opportunity to stay at J-Hotel by Dorsett, and it offered a convenient location just a 10-minute walk from Pavilion. However, we would recommend taking a Grab ride as the alley leading to the hotel can be dimly lit and give an unsafe impression. This short ride typically costs around RM5-10. One notable aspect of our stay was the sound insulation, which left something to be desired. We could easily hear our neighbors laughing and the sound of doors opening and closing. This did affect the overall tranquility of the room. The room itself, while compact, was well-equipped with essential amenities. It included a table, a safe box, and provided toiletries, including a toothbrush. While it may not be spacious, it was functional and suited our needs during the stay. In conclusion, J-Hotel by Dorsett offers a pleasant stay, especially considering its price point. Its prime location and essential amenities make it a practical choice for those who need a convenient base for exploring the area. However, potential guests should be aware of the sound insulation issues and consider alternative transport options to ensure a comfortable and safe arrival.
Stayed 2 nights in Nov 2023
Response from Min on 8 Nov 2023
Dear Teck Hock Joseph,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant and overall experience was positive. However, we do apologize for the inconveniences that you experienced during your stay on the noise disturbance. We look forward to welcoming you back then.Regards,Lim Hwai MinFront Office Manager

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Henry LOO on 24 Oct 2023
Dear Tan,Greetings from J-Hotel by Dorsett! Thank you so much for posting this delightful feedback for us and sharing with others. We loved having you back here again in near future.Regards,Henry LOODirector of Operations

6/10 Okay

DENNIS

Travelled with partner
Disliked: Property conditions & facilities
Safe box is to small n not tide, can be carry away !
Stayed 6 nights in Sep 2023
Response from Henry LOO on 20 Sept 2023
Dear Dennis,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your constructive feedback are gratefully acknowledged for improvement. We hope you’ll continue to make yourself at home with us for many years to come! Best regards,Henry LOODirector of Operations

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice new hotel. The staff were friendly and helpful. It's located close to transport, shopping and entertainment. There is some construction going on around it so the street is a bit of a mess but the hotel is fine. Only issue i had was with the very small fridge, other then that it's a terrific hotel.
Stayed 4 nights in Sep 2023
Response from Henry LOO on 20 Sept 2023
Dear Grant,Many thanks for your feedback for J-Hotel by Dorsett. We are glad that you enjoyed your stay with us, as well as the location, very close to all interesting points in Kuala Lumpur and within walking distance to public transport and major shopping complexes. We hope to see you again soon in our beautiful city!Best regards,Henry LOODirector of Operations

10/10 Excellent

Muhd Sazle

Stayed 5 nights in Aug 2023
Response from Henry LOO on 20 Sept 2023
Dear Muhd Sazle,Greetings from J-Hotel by Dorsett! Thank you to receive a perfect rating as well as a kind review from you and sharing with others. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to our hotel. Regards,Henry LOODirector of Operations

6/10 Okay

Mahrokh

Business traveller
Disliked: Property conditions & facilities
Washroom smells so bad
Stayed 3 nights in Sep 2023
Response from Henry LOO on 29 Oct 2023
Dear Mahrokh,Greetings from J-Hotel by Dorsett! We're sorry to learn that your recent visit fell short of pleasant experience you would expect from us. We understand that these details are essential to an enjoyable stay, and your constructive feedback will be used to help improve our housekeeping cleaning and room maintenance standard to meet guest comfort. See you again soonBest regards,Henry LOODirector of Operations

10/10 Excellent

Nia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff . Will come again !
Response from David Wong on 8 Sept 2023
Dear Nia, thank you very much for your good reviews. looking forward to serve you again soon. Cheers :)

10/10 Excellent

Yap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Pavillion KL, Bukit Bintang plaza. Nice boutique hotel.
Stayed 2 nights in Aug 2023
Response from David Wong on 8 Sept 2023
Dear Yap, thank you very much for the good reviews. Looking forward to your return trips soon. Warm regards.

8/10 Good

Guan Heng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from David Wong on 28 Aug 2023
Dear Guan Heng, thank you so much for your good review. Hope to serve you again soon. Warm regards.

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from David Wong on 25 Aug 2023
Dear Luis, thank you very much for your good reviews. Looking forward to serve you again soon. Cheers :)

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from David Wong on 8 Sept 2023
Dear Luis, thank you very much for the good reviews. Hope to serve you again soon. Warm regards.

10/10 Excellent

Ranald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from David Wong on 25 Aug 2023
Dear Ranald, thank you very much for your good review. Looking forward to welcome you back soon. Cheers :)

8/10 Good

Dianah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from David Wong on 25 Aug 2023
Dear Dianah, thank you so much for your good review. Hope to see you again soon. Warm regards.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and convenient!
Stayed 10 nights in Mar 2023
Response from David Wong on 7 Apr 2023
Dear Austin, thank you very much for your good review. We are looking forward to welcome you back soon. Cheers :)

8/10 Good

Kam Man Nicky

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from David Wong on 29 Mar 2023
Dear Sir, thank you for staying with us and hope to see you again soon. Cheers :)

10/10 Excellent

Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from David Wong on 29 Mar 2023
Dear Sir, thank you very much for your good reviews. Looking forward to see you again soon. Warm regards.

6/10 Okay

jason

Liked: Cleanliness, property conditions & facilities
Wouldn't stay here again
Bit of an odd place in an odd location. The road leading to it is awful with abandoned cars and potholes. It's also pretty dark. Had a huge pillar in the middle of my room which was quite inconvenient. Only 1 chair to sit on and a tiny, pretty ineffective fridge with no freezer compartment which I hate. Requested a high floor which I didn't get. Sealed windows which I find quite claustrophobic.
Stayed 1 night in Mar 2023
Response from David Wong on 29 Mar 2023
Dear Jason, thank you for your kind feedbacks and we wish to apologize for the inconveniences caused during your stay. Hope to get a second chance from you to serve you better in the near future. Warm regards.

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central KL Near to a famous nasi lemak - Surrounding are mostly buildings in construction works - Some rooms are smaller than another
Stayed 2 nights in Feb 2023
Response from David Wong on 28 Feb 2023
Dear Ivan, thank you for staying with us and your good reviews provided. We are looking forward to your return trips. Warm regards.

10/10 Excellent

koh

Travelled with group
Liked: Staff & service, property conditions & facilities
Near pavilion with walking distance 7min only. Recommend for this hotel with good service.
Response from David Wong on 5 Jan 2023
Dear Koh, thank you very much for your good reviews. We are looking forward to welcome you back soon. Cheers :)

8/10 Good

Gabriel

Liked: Cleanliness, room comfort
⭐️⭐️⭐️
J Hotel by Dorsett is a hotel that is great value for what you get especially if it’s just for a comfortable place to sleep. Checking in was quick and efficient which was great for me especially since I arrived at midnight. I did not have much interaction with the staff but they seemed reliable. The rooms are well decorated and furnishings are adequate but not finished perfectly. I saw switches that were not screwed in against the wall which could possibly be a hazard. I never really got to check out any of their other facilities so I can’t make a fair judgement. The biggest pro is that although it’s immediate facade are construction sites, good food and big shopping centers are quick walks away. All in all it was an adequate stay and if I’m back for a short stay, I might stay with them again.
Stayed 2 nights in Nov 2022
Response from David Wong on 19 Dec 2022
Dear Gabriel, thank you very much for your kind reviews and we are looking forward to welcome you back soon. Cheers :)

8/10 Good

Annemarie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff were great, location was convenient and close to everything that we required and walking distance to train stations. The room was big and neat, the only disappointment was that our bathroom was not clean when we arrived but it was quickly sorted out by the staff. Pleasant and friendly stay.
Stayed 4 nights in Oct 2022
Response from David Wong on 28 Oct 2022
Dear Annemarie, thank you so much for your reviews and we are looking forward to welcome you back to serve you better in future. Cheers :)

6/10 Okay

Chee Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room design is ok. Bed is big. got 4 pillows which is good. But the air cond is very noisy. I set 23c and it keep come with big sound. suspect is sensor issue. Keep repeat the whole night until i set it as 25c. really sleepless night. Hope the hotel team will look into it.
Stayed 1 night in Oct 2022
Response from David Wong on 25 Oct 2022
Dear Chee Liang, thank you for your reviews and are sorry for the inconvenience caused. For your info, the management is in the midst of replacing all the thermostat in the hotel in order to solve the aircond issue. Perhaps it will be resolved when you return for the next trip. Hope to see you again.

8/10 Good

Alvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Car park are too limited and not suitable for big vehicles like SUV. They will ask you to park you car outside. Other than car park, all are good.
Stayed 1 night in Oct 2022
Response from David Wong on 25 Oct 2022
Dear Alvin, thank you for your review and we noted your concern. The carpark is on first come as serve basis and we always recommend our guest to park at the chargeable carpark opposite the hotel to avoid summon from the local authorities. Your kind understanding is very much appreciated. Hope to see you again soon.

6/10 Okay

Ai

Stayed 1 night in May 2024
Response from Henry LOO on 16 May 2024
Dear Ai,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations

8/10 Good

Jørn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super placering i KL
Fremragende morgenmad. Og blev ekstra 4 nætter bl a pga hotellets perfekte beliggenhed. Og personalet ved morgenmaden er super...
Stayed 3 nights in Jan 2024
Response from Henry LOO on 13 Feb 2024
Dear Jorn,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité-prix.
Excellent hébergement situé dans un endroit calme de la ville de Kuala Lumpur...
Stayed 3 nights in Feb 2024
Response from Henry LOO on 13 Feb 2024
Dear STEPHANE,Greetings from J-Hotel by Dorsett! Thank you so much for posting this delightful feedback for us and sharing with others. We loved having you back here again in near future.Regards,Henry LOODirector of Operations

6/10 Okay

marc

Liked: Cleanliness, staff & service
Conforme a nos attentes
Hôtel bien situé. La chambre est propre et la literie confortable. Bon séjour en général. Deux bémols ; le service de chambre qui tape a la porte trop tôt pour le nettoyage de la chambre. Les fermetures automatisées très bruyantes des portes de chambre .
Stayed 3 nights in Jan 2024
Response from Henry LOO on 4 Feb 2024
Dear marcon,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your constructive feedback gratefully acknowledged for improvement. We look forward to welcome you in near future.Best regards,Henry LOODirector of Operations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Henry LOO on 25 Jan 2024
Dear Guest, Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations

6/10 Okay

SAU KUEN

Liked: Staff & service
Fair
Stayed 5 nights in Jan 2024
Response from Henry LOO on 23 Jan 2024
Dear SAU KUEN,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations

8/10 Good

florence

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hôtel très proche de tout. Personnel agréable. Seul bémol : on ne peut pas ouvrir les fenêtres mais rien de particulier à KL.
Stayed 3 nights in Jan 2024
Response from Henry LOO on 23 Jan 2024
Dear florence,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you in near future. Best regards,Henry LOODirector of Operations

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Henry LOO on 13 Jan 2024
Dear Guest, Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations

6/10 Okay

Hanisah

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Henry LOO on 4 Jan 2024
Dear Hanisah,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location
Only stayed here for a night, but the overall experience was good! Room is clean, the shower could be cleaner.
Stayed 1 night in Dec 2023
Response from Henry LOO on 29 Dec 2023
Dear Guest,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your constructive feedback is gratefully acknowledged. We hope you’ll continue to make yourself at home with us for many years to come! Best regards,Henry LOODirector of Operations

2/10 Terrible

Hiromasa

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
隣の部屋がシャワーを使えば、部屋に音が響き寝れなかった。 チェックインの時に聞き取りにくい英語があり、聞き返すと、相手してもらえなかった。
Stayed 2 nights in Dec 2023
Response from Henry LOO on 29 Dec 2023
Dear Hiromasa,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your feedback is gratefully acknowledged. Looking forward to see you again soon. Best regards,Henry LOODirector of Operations

8/10 Good

Wai Lan Emily

Stayed 2 nights in Nov 2023
Response from Henry LOO on 22 Dec 2023
Dear Wai Lan Emily,Greetings from J-Hotel by Dorsett! Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

10/10 Excellent

Yuantso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Henry LOO on 21 Dec 2023
Dear Yuantso,Greetings from J-Hotel by Dorsett! Thank you to receive a perfect rating as well as a kind review from you and sharing with others. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to our hotel. Regards,Henry LOODirector of Operations

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Min on 8 Nov 2023
Dear akio,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.Regards,Lim Hwai MinFront Office Manager

2/10 Terrible

Henrik

Disliked: Property conditions & facilities
Alt var dårligst !!
Stayed 2 nights in Oct 2023
Response from Henry LOO on 23 Oct 2023
Dear Henrik,Greetings from J-Hotel by Dorsett!Thank you for taking time to write us feedback in the Expedia post-stay review and sharing with others.We are sorry to learn that through your feedback you have had an unpleasant experience while staying with us, and I would really like to receive more details so that we can try to improve in specific areas of our service and products. I really appreciate it if you could drop me an email to discuss further to make our guest have a better stay experience. Thank you once again.Best regards,Henry LOODirector of Operations

8/10 Good

Po Ling Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉快的旅程
這酒店的服務是可以的，因為地點有少許偏，酒店都重新裝修，簡潔，床是好的，服務態度都好，這個價格是可接受了。在我來前1星期左右有個greetings email給我。第一天的花洒水不夠熱，好彩第二天已回服正常。
Stayed 2 nights in Oct 2023
Response from Henry LOO on 24 Oct 2023
Dear Po Ling Pauline,Greetings from J-Hotel by Dorsett! Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address the hot water supply wherein applicable.Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

8/10 Good

SHU YUEN

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from David Wong on 8 Sept 2023
Dear Shu Yuen, thank you for the good score. Hope to see you again in the near future. Warm regards.