All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Customer service, wakeup call, airport arrangement. everything in walking distains
Richard
Stayed 2 nights in Apr 2024
4/10 Poor
Edward
3 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location near to MRT, noisy loud music till 1am from KTV joints and street band performers from my room at level 6.Hotel undergoing renovations.
Edward
Stayed 3 nights in May 2023
Response from kokseng on 5 Jun 2023
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
Staffs are super rude and bad attitude hotel are under renovations very noisy couldn’t sleep at all
Soh
Stayed 2 nights in May 2023
Response from mr.kokseng on 20 May 2023
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
it's located on the centre which very convenient and the staff also very helpful and friendly
myra
Stayed 3 nights in Sep 2022
Response from kokseng on 6 Oct 2022
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you
10/10 Excellent
OMA
30 Aug 2022
OMA
Stayed 2 nights in Aug 2022
Response from kokseng on 12 Sept 2022
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
6/10 Okay
Daniel, KUCHING
Travelled with partner
26 Apr 2022
Disliked: Amenities
Drinking water was not exchange. there is only half of water left. No coffee or tea provided.
Daniel
Stayed 2 nights in Apr 2022
Response from Liz Ng on 26 Apr 2022
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Response from kokseng & front office on 13 Feb 2020
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
We stay for 1 night. Noisy along busy road. Will not stay again in future.
Verified traveller
Stayed 1 night in Dec 2019
Response from kokseng&front desk on 1 Jan 2020
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
10/10 Excellent
Verified traveller
Travelled with family and small children, Business traveller
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Reception was so rude When I ask him I want see the room he threw my passport on the desk and he charge me extra money. Inside the room was dirty all the carpet is dirty and smile really bad
Abdul
Stayed 4 nights in Oct 2019
Response from kokseng&front desk on 21 Nov 2019
Thank you for your feedback. We have looked into this matter and verified it with our front desk personnel. We believe that it was a misunderstanding which had already been resolved amicably. We apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
8/10 Good
Verified traveller
13 Oct 2019
Liked: Cleanliness, staff & service, room comfort
Location is excellent
It's all about location. Transit system within 20m of front door as is Jalan Alor. Free GoKL bus around the corner, in heart of Bukit Bingtang but away from the noisy nightclub/bars.
Hotel is old but the room is large, solid walls but ventilation in bathroom is just a grill and cigarette smoke does come in from other rooms, only slightly but it can be detected.
Has a kettle, 2 mugs and spoons but nothing else, where is the tea and coffee? I would stay here again.
Verified traveller
Stayed 2 nights in Oct 2019
Response from kokseng&front desk on 20 Oct 2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
4/10 Poor
Verified traveller
31 Jul 2019
Disliked: Amenities
Verified traveller
Stayed 2 nights in Jul 2019
Response from kokseng&front desk on 2 Aug 2019
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you
6/10 Okay
Kian T
1 Jul 2019
Liked: Staff & service
Kian T
Stayed 1 night in Jun 2019
Response from kokseng&front desk on 28 Jul 2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
good view, good air con, staff friendly, location convenience
Verified traveller
Stayed 2 nights in Apr 2019
Response from KOKSENG&FRONT DESK on 17 Apr 2019
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you
8/10 Good
Verified traveller
14 Dec 2018
Hotel staff donno how to smile
Verified traveller
Stayed 2 nights in Dec 2018
Response from kokseng on 19 Dec 2018
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you
6/10 Okay
Verified traveller
4 Dec 2018
Verified traveller
Stayed 2 nights in Nov 2018
Response from Ms Liz Ng on 4 Dec 2018
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you
Room condition dirty, air cond fan dirty yet making a irritating noise, few lights blown. No maintainance. The great things is the location.
Calvin
Stayed 2 nights in Oct 2018
Response from kokseng on 19 Nov 2018
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you
3 out of 5 of the electrical plug is not working. The toilet bowl is too low n small. The chamber maid always make up the room ckean during our stay. Good job!
mike
Stayed 3 nights in Apr 2018
Response from farid on 21 Sept 2018
We valued your feedback and we will look into the matters immediately. We look forwards for your return, have a nice day.
We are looking forwards for your return.
Thank you, Have a nice day.
8/10 Good
Verified traveller
5 Jan 2018
Liked: Cleanliness, staff & service, room comfort
Hotel review
Great location and price. Spacious room for family (4 pax) room but not room for 3 pax.
Should supply supplementary coffee n tea bag n sugar.
Air con controller for room 502 was faulty.
Verified traveller
Stayed 2 nights in Jan 2018
Response from Bryan on 23 Jan 2018
We valued your feedback and we will look into the matters immediately.
We look forwards for your return, have a nice day.
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you
10/10 Excellent
Verified traveller
17 Apr 2017
Liked: Cleanliness, staff & service, room comfort
Nice hotel central of bukit bintang.
The hotel is in Bukit Bintang. Nice hotel however that area always traffic jam, especially during night time.
Verified traveller
8/10 Good
kyra, malaysia
31 Mar 2017
Liked: Room comfort
Disliked: Cleanliness
Nice
Good location.. Easy to find food n mall..will come again next time although certain bad experience gone through
Let past be past..open new chapter by improving De hotel services and so on
kyra
6/10 Okay
Verified traveller
21 Mar 2017
Liked: Cleanliness, staff & service
Nice location
strategic location near to my prefer shopping mall..plenty of food choices nearby & the location never sleep.
The hotel room has a door that connects to next room.. It doesn't feel safe even though is locked as there was once someone from the next door try to open and turning the knob.
It is not soundproof thus lot of noise can be heard in the night.
I Will not return.
Less of parking, the room is not comfort, i can hear people talk beside our next room. Somemore outside is so noise, im not sure whats was happend outside, i check out around 5.30am, is a bad experience for me, i wont come back next time.