Lobby sitting area

Reviews of ECO Hotel at Bukit Bintang

3 out of 5
ECO Hotel at Bukit Bintang
179 Jalan Pudu, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

MOHAMMED RIZAL

Liked: Staff & service
My only concern is that there is no locking bolt from inside the room. Anyone with a key card can enter my room from outside. There is no secondary lock, unlike all the other hotel rooms I’ve been to. Pls do something about this. Thank you
Stayed 1 night in Jun 2023

10/10 Excellent

HUSSAINRAMBO, STRATFORD ,LONDON, UK.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD FOR SHORT STAY ,WELL RECOMENDED, LOOKING FORWARD TO STAY NEXT TIME, THANKS.
Stayed 1 night in Aug 2020

8/10 Good

LAIFUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was a pleasant one. However, we received an email on 7-3-2020 that we were not checked-in on both dates. Please rectify the error.
Stayed 2 nights in Feb 2020
Response from EMRAAN on 11 Mar 2020
THANKS, for your kind consideration as it will help us for our future development .

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from EMRAAN on 31 Jul 2019
Sir, thank you so much for the consideration, that will help us to develop our hospitality in future.

8/10 Good

MUNIARAJ

Liked: Cleanliness, staff & service, room comfort
Never ever forgot
extraordinary Hotel
Stayed 3 nights in Jun 2019
Response from Mohammad Majibul on 1 Jul 2019
Thanks so much for your nice review, It will help us to improve in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Mohammad Majibul Hoque on 11 Jun 2019
Thanks so much for your nice review, it will help us to improve our sevices in future.

6/10 Okay

Sebastian

Liked: Cleanliness
Disliked: Room comfort
Just stayed
Silent place
Stayed 1 night in May 2019
Response from EMRAAN on 11 May 2019
Thanks so much sir for your nice review, it will help us to improve our services near future.We will look further, to your next visit cheerfully,much appreciated.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities
Stayed 3 nights in Apr 2019
Response from Ikha on 28 Apr 2019
Thank you for your feedback. Hope to see you again next time.

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money , good location , lots of famous food and within 10ms walk to time square .
Stayed 1 night in Mar 2019
Response from Mohammad Majibul Hoque on 18 Mar 2019
Thanks so much for your nice review , it will help us to improve in future.

4/10 Poor

CHUAN HIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOUSY HOTEL
Stayed 1 night in Feb 2019
Response from Mohammad Majibul on 26 Feb 2019
Thanks for your review

6/10 Okay

CHUAN HIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOUSY HOTEL
Stayed 1 night in Feb 2019
Response from Mohammad Majibul on 26 Feb 2019
Thank for your review , it will help us to improve in future

6/10 Okay

CHUAN HIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOUSY HOTEL
the bed dirty, the breakfast very lousy , I never come back again.
Stayed 1 night in Feb 2019
Response from Mohammad Majibul on 28 Feb 2019
Thanks for your review , it would be very helpful for us , if you complain during stay.

8/10 Good

Diana

Liked: Cleanliness, staff & service
I liked how friendly the staff were. The location isn’t amazing. It’s not far from the petronas towers but I felt a bit unsafe. The bedding wasn’t great. First of all I think it’s polyester and it wasn’t nice.
Stayed 4 nights in Feb 2019
Response from Mohammad Majibul Hoque on 20 Feb 2019
Thanks so much for your nice review, it will help us to improve in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Majibul on 1 Feb 2019
Thanks so much for your nice review , it will help us to improve our services in future.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from saha on 18 Dec 2018
Hi Sir/Ma'am, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. ECO HOTEL, Eco Hotel @ Bukit Bintang +601116962002 ecohotel.bb@gmail.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not soundproof. Check in process isn't smooth as the first room given is not yet been cleaned. But overall, the room is good. Clean. Bed is comfy.
Stayed 1 night in Dec 2018
Response from SAHA on 16 Dec 2018
Hi Sir/Ma'am, Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences unincentivezed, and that's what makes this so special! It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do visit us again. ECO HOTEL, Eco Hotel @ Bukit Bintang +601116962002 ecohotel.bb@gmail.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean
Overall is good and clean, just parking problem
Stayed 1 night in Nov 2018
Response from saha on 13 Dec 2018
Hi Sir/Ma'am, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. ECO HOTEL, Eco Hotel @ Bukit Bintang +601116962002 ecohotel.bb@gmail.com

10/10 Excellent

Ian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very friendly and helpful 🙏 I would recommend everyone to stay at this boutique hotel
Stayed 3 nights in Oct 2018
Response from Saha on 8 Nov 2018
Hi Sir/ Ma'am, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Management, Eco Hotel @ Bukit Bintang +601116962002 ecohotel.bb@gmail.com

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for one night stay
Was good.
Stayed 1 night in Oct 2018
Response from Saha on 15 Oct 2018
Hi Sir/Ma'am, Thanks for taking the time to share your prestiged opinion on Eco hotel @ Bukit Bintang. We take pride in giving outstanding service every customers and we're overjoyed to recieve your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Eco Hotel, Eco hotel @ Bukit Bintang +601116962002 ecohotel.bb@gmail.com

10/10 Excellent

scott, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun time in kl
great staff great location nice room overall it great stay good breakfast
Stayed 2 nights in Sep 2018
Response from Majibul on 26 Sept 2018
Thanks so much for your nice review , It will help us to provide better service in future.

10/10 Excellent

Quan

Recommended
Good place, friendly and helpful staff. New rooms.
Stayed 2 nights in Aug 2018
Response from Saha on 5 Sept 2018
Hi Sir/Ma'am, Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Eco Hotel, Eco hotel @ Bukit Bintang +601116962002 ecohotel.bb@gmail.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Smal boutique hotel
Its a small budget hotel . Room is small with just a bed and small side table but very clean. Hot water is good. There is a tall cupboard for hanging clothes and mirror table. No fridge. Some room has no window. Walking distance about 7 mins to LRT Pudu ao quite accessible. Only downside is they have a bad card system and some rooms need to reset the cards every day. And also the wall is very thin so at night we hear loud door bangs and people talking outside room which can be a headache for light sleepers.
Stayed 4 nights in Jul 2018
Response from Tuhin on 28 Jul 2018
Thank you so much for your review. It is very helpful to us. We already improve our service about fridge matter. We already give fridge to all the rooms. Hopefully by next time we could satisfy you with our best service. Thank you to be with us. Management Team.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Expedia booking payment system is horrible
Full payment to Expedia but upon check in, the hotel said there is no payment received?! Had to explained for like 15 minutes and the whole process had to repeat again during check out time. Book the same hotel for another day using different booking website and have no issue. Expedia please upgrade your system.
Stayed 1 night in Jul 2018
Response from Majibul on 20 Jul 2018
Thanks for your review, whatever the fault it's not belongs to us. Because separate booking confirmation no. we confused sometimes. Unfortunately we face the problem due to review.

10/10 Excellent

Rennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel. Central location. Fluffy towels.
ECO hotel is only 15 days old during my stay. Overall is awesome. The reception is friendly and one of them offered to carry my bag. Room and fluffy towels and sheets are brand new. The toilet is large and its accessories are nice and shiny like that of a 5* hotel. Aircon is brrrrr... cold :) Location is 7min to Times Square Shopping Mall. Lots of local eateries if you wander about in any direction. Basic - BYO toothbrush. No safety box or minifridge. Keep it up!
Stayed 1 night in Jun 2018
Response from Majibul on 7 Jul 2018
Thanks so much for your valuable review.

10/10 Excellent

Yew Weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, clean rooms & toilet
Everything - the bed sheets, toilet, room is very clean - because it is a new hotel.
Stayed 2 nights in Jun 2018
Response from majibul on 7 Jul 2018
Thanks so much for your valuable review.

6/10 Okay

YASAR

Liked: Cleanliness
Disliked: Room comfort
Pas mal mais il faut améliorer certains choses
Stayed 3 nights in Mar 2019
Response from Mohammad Majibul Hoque on 31 Mar 2019
Merci pour votre avis, cela nous aidera à nous améliorer à l'avenir

8/10 Good

Weiting

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
距離捷運大概5到10分鐘路程,距離金三角大概10到15分鐘路程,整潔度不太好,飯店服務尚可
Stayed 4 nights in Dec 2018
Response from Majibul on 4 Jan 2019
非常感謝您的好評。 它將幫助我們改善不久的將來

2/10 Terrible

MARIA SERENA

Disliked: Staff & service
Non degno del sito hotels. Com
Non accetta carta di credito! Solo contanti . In 4 gg e 3 notti non hanno MAI pulito la camera! Nemmeno portato via immondizia..
Stayed 3 nights in Aug 2018
Response from M Majibul Hoque on 20 Feb 2019
Grazie mille per la tua bella recensione, ci aiuterà a migliorare i nostri servizi.