Hello! We always send codes to check in before 3pm and I can see it was sent to your number also at 2:38pm. As for the call, thank you for contacting us, we are always here to help. As described on our sites, we do not provide gel or shampoo in these apartments, but if you have any requests you can always reach out to us before and during your stay and we will try our best to help. Best Regards

Hello! Thank you for your opinion. We must clarify that all of the apartments are being cleaned thorougly, as for the smell - we face it in every facility around the Old Town, but there is a quick and good solution - just pouring water for one minute into the shower, it reduces the smell to 0%. Next time if having any concerns or facing inconveniences please contact us - we always reply within minutes from phone that you received a code on. Best wishes