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Reviews of Seasons Hotel - Tsim sha tsui

2 out of 5
Seasons Hotel - Tsim sha tsui
Floor 5, 23 Lock Road, Tsim Sha Tsui, Kowloon

Reviews

6.0
Rating 10 - Excellent. 25 out of 289 reviews" "
Rating 8 - Good. 76 out of 289 reviews" "
Rating 6 - Okay. 82 out of 289 reviews" "
Rating 4 - Poor. 60 out of 289 reviews" "
Rating 2 - Terrible. 46 out of 289 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

KRITAYAPORN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small for 3 people. The toilet was also very very small. When we took a shower, everything in the toilet was wet due to no curtain. However, the facility in the room was Ok. There was also a refrigeration in the room which was a plus. Staffs were very nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

2/10 Terrible

Carie Jane

Stayed 7 nights in Nov 2023

6/10 Okay

Isaac Chong Chi

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Heny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like
Stayed 1 night in Feb 2021

10/10 Excellent

Heny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Compact but comfortable
compact, but quiet & comfortable. everything you need, even a hair dryer. Manager very helpful with transport advice.
Stayed 1 night in Nov 2019

6/10 Okay

Jose

Liked: Cleanliness
Well, you get what you pay for...
Friendly and helpful staff. The room is tiny. The place is 3 - 5 minutes walk to nearby Tsim Sha Tsui MtR station. It is a walking distance to Kowloon Park and Star Ferry Boat. The only concern is the old elevator. It needs renovation or change.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Great location/ staircase a smelly 6 story climb
Close to China Ferry, Kowloon Park & Nathan road, 7/11 next door, & late night restaurant on other side = good location. Room was compact/ shower over toilet & sink, but functional. Lift to 5th floor reception “out of service”, needed to climb 6 floors to guestroom - smelly trash on every landing, & no staff assistance with luggage.
Stayed 1 night in Jun 2019
Response from sensons hotel on 18 Jul 2019
Thank you for your valuable advice, we will try our best to improve the shortage, I hope to stay in this hotel again, thank you

8/10 Good

Meor Mohamed Haris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for shopping and exciting areas to visit
Overall good but can be improved especially the lift and staircases area.
Stayed 4 nights in Jun 2019
Response from sensons hotel on 18 Jul 2019
Thank you for your valuable advice, we will try our best to improve the shortage, I hope to stay in this hotel again, thank you

8/10 Good

Yandao, Singapore

Liked: Cleanliness, staff & service
Booked Seasons Hotel for one night but upon reaching, building lift is down. Brought me to a room in Golden Crown building. Location is excellent, convenience stores, eateries everywhere. Room condition is borderline. If you are used to stay in 3-4 stars hotel, this is not the place for you. Recommend to adjust water temperature before you step into the toilet, there’s no space to move when you get into the shower.
Stayed 1 night in Jun 2019
Response from seasons hotel on 18 Jul 2019
Thank you for your valuable advice, we will try our best to improve the shortage, I hope to stay in this hotel again, thank you

2/10 Terrible

Pulla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total rubbish ans expensive
Small room, short and narrow bed, unsecured elevater absolutely rubbish hotel. Just full of risk
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. The photos definitely mislead the customers
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Location was fantastic, but room was a tad small and no windows. It's clean and safe, ideal for budget travelers.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Like the location of the hotel. Didn’t like that the toilet didn’t work properly.
Stayed 3 nights in Mar 2019

10/10 Excellent

Nuttnaree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

6/10 Okay

Mollie

Liked: Staff & service
A saving grace!
Important note* Our intended hotel cancelled on us right as we were due to check in (AVOID Caribbean Sea guest house!!!) so we were in desperate need of a room in Hong Kong at the last minute, for a price that wasn’t out of this world, not a small ask. However, we found the check in lady to be very helpful, she showed us two available rooms and we ended up in a small room with a pretty fantastic view over Kowloon park and the surrounding area. It was a true Hong Kong experience, an extremely small room but we thoroughly enjoyed our time at the Seasons Hotel. Plus the location right in the bustling heart of Tsim Sha Tsui couldn’t have been better, right by the MTR stop and just off Nathan road.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Only be a good location in tsimshatsui shopping area. the elevator was terrible! the bathroom was only the toilet. traveller with a big luggage wouldn't choice the twins bed.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Nic, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities
The toilet was broken and you had to fill it with water by hand. The shower door was broken. The room had weird controls that turned off all the electricity so you had to turn on the electricity to the hot water 10mins before you use it or else you’re having cold showers
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Great location! Very small room. Entrance to building needs some TLC.
Stayed 7 nights in Jul 2018
Response from matt on 30 Jul 2018
ok thank you for your comments

2/10 Terrible

Ramon, Houston Tx USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Very difficult to find the place Any sign outside Nasty elevator Never again
Stayed 1 night in May 2018

8/10 Good

Sergey, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad singl room
Single room was OK. But one thing I did not like: air conditioners and water pump noise.
Stayed 5 nights in Apr 2018

8/10 Good

Kaede , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Very convenient to trains and buses especially the airport bus. Also surrounded by eateries and shopping.
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good but the room/elevator is terrible.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
small hotel difficult to find
Small hotel at convenient location but difficult to find. This hotel is located in 5th and 6th floor of old building at a busy street. No clear sign at outside of building. It is close to metro, shopping and dining, but not very easy to find, especially for the person who visited Hong Kong for first time. Also the hotel room is very small.
Stayed 1 night in Feb 2018
Response from Matt on 22 Feb 2018
Hong Kong Gov not allowed, otherwise we will show big sign at the external wall

4/10 Poor

Mary Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

4/10 Poor

Cendric, Philippines

Disliked: Cleanliness, staff & service, room comfort
Adequate
Room is adequate for budget conscious travelers. Not recommended if you need high speed internet and space for your luggage and to move around. The room is a bed, the door and the shower. That’s pretty much it. Out of 5 days, room was cleaned only once. Staff was friendly but did not seem to take it seriously even if we requested for cleaning and even left the room for them to clean it but they did not do it as agreed so my husband had to go through their cleaning cabinet to take what we needed. We requested to fix internet that keeps on disconnecting and staff told us they can’t help us. The walls are thin so be prepared to overhear people talking, shouting and even clicking the switch and turning on faucet. Location is great. Near public transport and restaurants. This could be the best selling point of this hotel. I would book again only if I don’t have a big group with me. For me it boils down to budget and convenience (location) more than comfort.
Stayed 4 nights in Jan 2018

6/10 Okay

michele, philippines

Liked: Staff & service, room comfort
Fabulous location, tiny rooms and tinier bathrooms
I would recommend this hotel for just a night and only for a solo traveler or a pair. Our triple room was tiny and the bathroom even more miniscule. One of us is on hefty side and he had to move around in a sideways position inside the bathroom. The beds were comfortable and I had specifically asked for a room with a window in a pre arrival email. The hotel obilged and gave us a fantastic view of nathan road. The bathroom is another story because one cannot take a bath without wetting the entire floor and WC. There is not much privacy either because the bathroom is enclosed by sliding glass doors that are frosted and partially hide anyone sitting on the loo. The glasses provided—one of them had a strand of hair. Also, the hotel is located on one floor of a Building on Lock Street. In fact, Seasons owns two buildings close to each other. One is very old and the other Much newer. Luck put us in the newer building.
Stayed 1 night in Dec 2017

2/10 Terrible

RAKESH DEEPAK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD EXPERIENCE
Bad experience there's no plugging place in room for charging phone, we need to use the Television plugging place. WIFI signal very bad.. They have 3 hotels is different different place, if the room fully booked in 1 place then they'll take you to another place. BAD EXPERIENCE
Stayed 1 night in Dec 2017

4/10 Poor

josephine, sg

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
below my expectation, pic on adv looks much better then original
Stayed 3 nights in Nov 2017

6/10 Okay

LYNN

Disliked: Cleanliness
Great Kowloon location
Excellent location close to ferries MTR and plenty of good food options. Little hard to find little outside advertising
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
close to victoria harbour. Aircon not work well
quite small room. but the location is very good. aircon was not working well, asked staff but fail to fix it.
Stayed 3 nights in Oct 2017

2/10 Terrible

chris, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room tiny. Bed between two walls and too short to sleep in. Staff unsympathetic. Foya dirty. Never again.
Stayed 4 nights in Sep 2017

6/10 Okay

Pavel, Australia

Disliked: Room comfort
Good located hotel with tiny rooms.
Hotel location is very convenient, but the rooms are extremely tiny and when you take a shower all the floor of the toilet becomes wet. Not really an issue, but an annoying thing are small lifts. I was also surprised that the actual rooms were in a different building from the lobby.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Good value for money in HK
Really close to Tsim Sha Tsui MTR Exit A1, entrance is a bit hard to locate and the lift entrance may look a bit old but the hotel interior is modern and nice
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable
The room is like storage:( super narrow... i booked season hotel but I have staied another hotel. I've never booked this hotel again.
Stayed 1 night in Sep 2017

2/10 Terrible

Solongo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location is perfect. No sign outside the hostel. i spent to 20 minutes to find the hostel as the sign was inside the entrance. i arrived at 2 o' clock in the morning at the main hostel and the reception said they do not have my booked single room so i have to move to opposite building. the building was not opposite it was another 10 min walk from the main hostel. that one has so sign either. The room was very smelly :(
Stayed 3 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Do not expect a real hotel.
This is NOT a hotel (HK govt is working on forcing this kind of places to brand themselves "hotel") Think "Bed space". It is for people who are short on cash and does not care about where they stay. there is no space, aside from your bed (~3/4 size of a twin mattress), and a "wet room", which is toilet/shower/sink all in one. Put it this way, when you sit up from the "bed", you should be stepping all over your luggage, and the luggage will hinder the main entrance door, thats how small the room is.

10/10 Excellent

Arturo, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cheap hotel. Good service!
Comfortable and secure. The room is small but comfortable. The staff is nice. They also help me to take care of my baggage for few hours after my check out.

8/10 Good

Robert

Liked: Staff & service
Disliked: Room comfort
Cheap and convenient for couple night stay
The hotel stay is extremely helpful and nice if this your first time to Hong Kong finding the hotel can be a little difficult to find seeing that there's no signs outside of the building. The single rooms are extremely small for me I'm short and skinny so it wasn't that bad but for someone tall or big you may have problem. Bed was hard but I stayed here for one night so it didn't matter would definitely stay again especially for the price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small, but good location. Two hotels apparently, you may get put across the street and not on Lock Road

8/10 Good

Oscar, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I checked in I was notified that the hotel had been overbooked and that I had been arranged to stay in the California Hotel, another property they operate, for one out of the two nights I was staying. While I was upset, I guess there was nothing I could do about it. The one night I actually stayed in the hotel was lovely and the staff were helpful.

4/10 Poor

Rapunz, Thailand

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is the only good thing.
It's super close to harbor city / MTR Tsim sha sui / Ferry terminal - that's all the good things I can say about this place. The hotel situated in 4th and 5th floor of a very rundown commercial building/ townhouse. The elevator and the entrance was a total disaster. I understand the limited space in HK, but this is too cramp. The bathroom is smaller than a normal house's closet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location
Great location, room a little small. Great location, room a little small.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
V central to heart of hk at Tsim sha tsui
Small but well equipped hotel room, clean and can even fit in a sofa in the room for family with 2 double beds, despite the tight space. Hotel staff not so friendly and a little hostile / impatient when young one in the troupe cried loudly in the room.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Cramp but convenient
If you want to stay 1or 2 nights just to enjoy shopping and eating in Hong Kong, this is a good cheap place to lie down to sleep for the night. But if you, like me, stayed for 6 nights, you will find the rooms too small - apart from the bed, there is but a tiny aisle to stand on and you can hardly open up your luggage on it.