Hotel double booked my booking and told me I had to call hotels.com and cancel! You messed up, you should've told me before hand! They then gave me another room which was smaller than the room I booked at the same price. They then charged me additional fees for cleaning which I wasn't informed about. After kicking up a fuss about the smaller room they knocked the price down on the cleaning charge but still had to pay a bit. Also, the place is a nightmare to find as they have no signs! The reception is on the 10th floor of block e, (you're welcome).