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Reviews of Fortune Hotel

2 out of 5
Fortune Hotel
Flat 24, 5/F Wing Wah Building, 40P Shan Tung Street, Mong Kok, Kowloon

Reviews

6.4
Rating 10 - Excellent. 23 out of 193 reviews" "
Rating 8 - Good. 51 out of 193 reviews" "
Rating 6 - Okay. 69 out of 193 reviews" "
Rating 4 - Poor. 28 out of 193 reviews" "
Rating 2 - Terrible. 22 out of 193 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

David, Montreal

Liked: Cleanliness, staff & service
This place is clean, has a good lock on the door, is close to the Mong Kok MTR station and the bed is thin but comfortable. The biggest issue is that the shower and toilet are usable with difficulty due to plumbing issues. I just used toilets at restos/malls. I had a room with windows so it got noisy. For the price, I feel like I got my money's worth. I would recommend this place if you need a quick stay. I would also recommend washing yourself with soap and a wet cloth instead of using the shower.
Stayed 7 nights in Feb 2024

8/10 Good

Daniel

Liked: Staff & service
It was affordable and staff was polite and available 24/7
Stayed 11 nights in Nov 2023

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty awful
Host is lovely. Place hard to find. Ordered a double room she gave me a single. Wifi good. Sink blocked and was full of hairs quite disgusting. Walls are paper thin so good luck sleeping. Work going on outside room
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It was a little room but enough for a short stay in Hong Kong. The staff was very friendly and the roll was very clean. The bathroom is little with a shower head, small but again, it was okay for a short stay (2 days). Not ideal for a longer stay.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
The third time i've stayed in this hotel. Tiny room but adequate enough to crash out at the end of each long day in HK. Fantastic location located adjacent to main shopping areas in Mong kok.
Stayed 11 nights in Apr 2019

2/10 Terrible

Ronan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights. No clean bed sheets. To avoid
Reception does not speak a bit english. I am use to travel and understood that after few phone call things would be ok. But still asked a lot of patience. Bed are super hard. They dont change nor clean the bzd sheet and pillow looking at how dirty and smelly it was. The room is small but just like any others in this area. You can find a good service and clean hotel for the same price. To avoid
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Renovation work upstair which create inconvenience for the following :- 1) Lift use for renovation work 2) Noisy due to renovation work
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

6/10 Okay

Dominic

Convenient location. Friendly staff. Free luggage storage. But a bit overpriced compared with other hotels of the same category.
Stayed 1 night in Nov 2018

8/10 Good

Lee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located at the busy street where noise & oily smell come from the shop downstairs. Basic amenities provided.

8/10 Good

Lee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located at the busy street where noise & oily smell come from the shop downstairs. Basic amenities provided.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
+ Great location + Great WiFi + Helpful staff despite language barrier - small room with no window Highly recommended for someone on a budget.
Response from Li on 29 May 2018
Thanks for staying with us.

8/10 Good

Hazel, Singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Run down hotel, friendly staff, fantastic location
Arrived at around 2.30am in the morning. There was no signage to indicate where the reception was except for a picture of a hand pointing to the right of the 5th Floor. We found out by luck where it was. The door to the reception desk was closed, so we panicked and thought we had to sleep out in the street. Fortunately, the door was not locked and we managed to get in. Hong Kong is a cosmopolitan country, there should at least be some English signages to point to the reception area and door should not be closed.
Stayed 4 nights in Mar 2018

6/10 Okay

Edward

Disliked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ladies market. Very convenient. The rooms are clean and very friendly staffs
Stayed 1 night in Mar 2018

10/10 Excellent

Pratchayaphon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel in Mong Kok
This was the third time when I stayed here. This time I had a brand new room which was really clean and nice.
Stayed 8 nights in Jan 2018

6/10 Okay

Bob

Liked: Cleanliness, staff & service
Ok if you need a place to sleep.
Ok place for one night. Small no frills just a place to sleep. Very hard to find.
Stayed 1 night in Jan 2018

4/10 Poor

Gerald r

Disliked: Staff & service, property conditions & facilities
You can do better.
Hong Kong can be pricey for hotels. I would spend more money and avoid this place. I will say that the room itself was very clean. No one spoke a work of English, which can be a big deal in HK. The room was clean, but everything around it (hallways, etc.) were full of junk. The elevator didn't work for all four days and I don't think it's worked for years. Spend a bit more and have a better experience.
Stayed 4 nights in Dec 2017

4/10 Poor

Rob, Vancouver

Disliked: Property conditions & facilities, room comfort
Good location
The location is good but that comes at a cost of noise. for our family of 4 one night would be the max we could spend in such confined space.
Stayed 1 night in Dec 2017

8/10 Good

David, USA

Liked: Staff & service
Very convenient location.
Surprise the building was under construction. Only one of the two lifts were available. Difficult to go up and down to the hotel.
Stayed 1 night in Dec 2017

6/10 Okay

Lillian

Overall is good. But I would like to ask the room charge is $608.85. The debit cost from my account was $779.39. I would like to know why? That amount was debit from my account on 21 of November . That is impossible. Thank you.
Stayed 13 nights in Nov 2017
For this matter, you can ask the website you booked from. Since we do not directly charge your room fees, we do not know what's happened.

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind Staff, Good location
This was the 2nd when I stayed here. very kind staff, good location, good price
Stayed 10 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too many roaches!
If you have any food it will get eaten by roaches. There was even a roach in my bed! The price is right but you get what you pay for! If you don't mind roaches then by all means stay here because the location is great. Personally though I prefer cleanliness over frugality.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place to stay at!
Perfect place to stay at. The staff were all accommodating and the wifi was fast. It's near the MTR and bus stops plus the night market is just a short walk away. Will definitely stay here again.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Guest house in Mong Kok area
Good, not expensive guesthouse in Mong Kok. Rooms are clean. Good location if you want to stay in Mong Kok. Some rooms require a little repair/refresh.
Stayed 4 nights in Jun 2017

10/10 Excellent

Gabor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Clean and in the middle of MongKok
The Fortune hotel is absolutely in MongKok center. Just one minute from the subway and also one minute from many bus stops. The Airport only 50 minutes by bus which is the cheapest way. The staffs are very kind and helpful. My room was clean, i had clean towel everyday. The room was pretty small but this was completely usual here. I liked this hotel!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

traveling Asia

Liked: Cleanliness
Disliked: Staff & service
Close to subway
Typical tiny HK room but clean and reasonable beds at good price for HK

6/10 Okay

Lih-Chu

Liked: Cleanliness, room comfort
Disliked: Staff & service
A budget hotel
It is located in a terriby busy area. The good side is you can shop nearby till the midnight. And, it is very conveninet to get to anywhere easily by bus or subway. The down side is the room is terribly basic and small. You can just take the shower beside the toilet. The bath room design is unbelivable basic. If you are tall or champby, you may need to consider other places. In general, the room is clean and quiet (although outside on the street is terribly noisy!). If what you want is just a place to sleep and use the WIFI to get your connections, this is a great choice in terms of the value. You can save the monney to shop what you want in Hong-Kong!

6/10 Okay

Verified traveller

6/10 Okay

Clara H., US

The price is matched to what we have paid for.
Main purpose of the trip is visiting old buddies. Fortune Hotel has provided what we need ---- A place for rest during the end of each day. The service is fair and the workers are nice which no stress added.

4/10 Poor

Vincent

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good location, but do not expect great.
Not your typical hotel. On the 5th floor in a busy area. Hotels in Hong Kong are all small though. The AC in our room did not work though

6/10 Okay

TAT BENG

Liked: Cleanliness
Overall good!
Nice location, friendly service, will stay again.

4/10 Poor

Danita, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fortune Hotel- Terrible experience
Hotel WiFi very slow. Room cleaning not good, didn't change bed sheet, and room is quite smelly. Room size is extremely small. We booked 3 people room with window, but after we got there, the staff said room with window full already. That just made my stay more terrible in a worse way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location
Great location - convenient to food, shopping and metro

8/10 Good

Verified traveller

Liked: Cleanliness
Convenience to most public transport
Not too bad. It could be better in terms of spacing for someone my size. TV is limited to 4 channels. WiFi speed is decent. Didn't use the washing service as they will air dry by hanging it out nearby given the weather it wouldn't be useful.

10/10 Excellent

Bahgat, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, safe, clean, and strategically placed hotel
I stayed in a single room for 8 nights. Pros: - Cheap - Located right in the middle of Mong Kok, the famous shopping district. - Excellent free WiFi - Clean and safe - Front desk open 24/7 Cons: - Very small room with a tiny bathroom, using the bathroom could be a big problem if you're a big person (especially obese). In fact, you simply won't fit in. - No windows in the room, so no "view". - Staff speaks only chinese, but they do understand the usual basic questions. So ask simple questions. - The location is hard to find. This room is mainly for someone who wants to spend most of the day outside and come back to sleep at night. There is no luxury, you get what you paid for. Overall, I completely enjoyed my stay there and I would definitely stay there again. You'll be a little shocked at the size of the room at first, but you'll quickly adapt and get used to it. The best thing about this place is its excellent location and surprisingly free, stable, and strong wifi. I would highly suggest this place if you're on a budget, or even if you're not. If you want a cheap, safe, clean, and strategically placed hotel to stay at, then pick this one.

6/10 Okay

Ashley, San Diego, Ca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not what I expected but overall not too bad
3 nights in Hong Kong, and the room was adequate and well located. My complaints no one spoke English as far as hotel staff, and it was very loud inside the room as in you could everything happening on the street below. Lastly I had a room that could supposedly sleep up to four people and with 2 we had just enough space, as in no extra but enough. So no way could 4 people share the space. Close to Mong kok station as in 5-10 min walk depending on which exit you come out of.

10/10 Excellent

WONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

One night in Hong Kong
It was okay. It's located in a building and the address did not include the name of the building, perhaps should include the name of the building in the address.

6/10 Okay

lizzy, germany

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Grouchy bear
Location was great, clean, and wifi works great though i had an unpleasant experience with the man who was on duty at 7 am i decided to go to mc donalds to get a cup of coffee but i couldnt figure how to open the door, he was sleeping near the counter and woke up, got mad, he was extremely rude and started talking in chinese which i couldnt understand at all i guess he had to get up and open it up for me, but with such an attitude! Grouchy old bear! Where are those friendly staff they were talking with the other reviews :) but the lady that i talked on the phone was nice as i asked her what am i supposed to do when i checked out as i had to leave early the following day for an early flight ...no complaints about the hotel, tiny but comfortable and the sheets smells nice aside from that old rude grouchy bear i would loved to be back but im not gonna deal with such rudeness again! i guess on my opinion dont work in an hotel if you dont wanna be bothered when youre sleeping as more than likely guest would be coming in and out anytime...

6/10 Okay

siu, california

Liked: Cleanliness, staff & service
close to eats and shopping
safe stay and inexpensive, walk downstairs to eat and shop and weekend street entertainment

6/10 Okay

Verified traveller

EASY GOING AND LOCATED IN THE HEART OF MONGKOK
1 night , arrived late noon , check in speaking mandarin because the fron desk can only speak basic english but very very kind person . It is good for short term stay and you don't need a place which is quite in the early evening .

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel,friendly staff,convenient location
Stayed at this hotel for 4 nights, our flight arrived early and left late and availed their free luggage storage. Hotel was clean, towels were changed everyday. Cold AC. Good water heater, strong shower. No complains about that. They didn't have a refrigerator or microwave. Would have been more convenient but wasnt necessary for our trip. Plug Outlets are different so we had to buy adapters to charge our phones. Location was the best part, mrt station was few steps, bus stops next block, ladied market to the right of the hotel, McDonald's and Starbucks right outside and taxis everywhere if you needed. Most of the people were not tourist friendly, most of the time they dont know what your asking. But the staff (ladies) at this hotel were very friendly. Even if they didnt speak english, we still found ways to understand each other. Traveling with a 1 yr old, im glad we stayed at fortune hotel. They also have security cameras where needed.

8/10 Good

Jessie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Don't stay in Kowloon
It's much better to stay on the HK island side, more to see and do and slightly less crowded than the Kowloon side. Kowloon and Nathan Road are just a big (bad) shopping mecca, completely uninteresting. Hotel is located in a run-down building in a very busy area of downtown. The rooms are tiny but well kept and clean; the staff is kind and tries to help but doesn't speak english.

8/10 Good

Su Jun, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room condition and cleanliness..
quite cleanliness,near street,affordable..pls keep cleanliness,sure will go and stay again..