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Reviews of OYO 818 Hotel 11

2 out of 5
OYO 818 Hotel 11
Lot 25, Off Jalan Pantai, Kota Kinabalu, Sabah

Reviews

6.8
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 5 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Liew

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel is very broken, floor is sticky, the toilet doesn't function very well when i was there, those poo overflow and such kind of ugly looking situation should NEVER happen or deliver such room to customer. Even the price is low, but many situation can be avoid too if room service is doing better job. I ask for extra towel also NEVER deliver to us. Also there is no in house phone, u need walk to the counter if have any issue. But overall, it still consider not a very bad place to stay if u need simple, and cheaper option, because the location is good.
Stayed 2 nights in Sep 2023

8/10 Good

Nurul Akhmaria

Stayed 2 nights in Sep 2022

8/10 Good

Foo Weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Zara on 9 Jan 2020
Thanks for the positive rating, Weng! Hope to host you soon :) Regards, Zara

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Simple ok
Nce location
Stayed 1 night in Dec 2019
Response from OYO on 4 Jan 2020
Thanks for your valuable time to write a review, As per the feedback, it seems that you are not completely satisfied with the services and we are extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Kevin

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Basic hotel strategically located in city centre.
Stayed 1 night in Aug 2019
Response from Ravneet on 11 Aug 2019
Thanks for the love, Your review made our day. We hope to amaze you consistently with our services. Regards, Ravneet

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location, nice service, but bed bugs...
Location is good, just 500m from Suria Sabah mall and quick walk to Jesselton Point jetty, to get boats to islands. Service also very nice, allowed to check in early. But it is really a very budget hotel, and you can get better for the price. Also, I woke up with lots of bumps all over my body so I conclude there were bed bugs.
Stayed 1 night in Aug 2019
Response from Cheshta on 5 Aug 2019
Thank you for rating us, We've duly noted your feedback and ensure better services in the future. Regards, Cheshta

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service
good Location
Stayed 2 nights in Jun 2019
Response from Cheshta on 26 Jun 2019
Love to hear this, It’d be great if you can spread the word among your circle. Have a pleasant day ahead :) Regards, Cheshta

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is a strategic location where eateries, convenience stores, laundry, shopping malls are all nearby and just a walking distance. The price is affordable. However during the heavy downpour, my room was leaking n wet all over the floor. The bathroom was clogged as well
Stayed 1 night in May 2019
Response from Cheshta on 21 Jun 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I got this hotel on a discount, and was quite pleased. It was comfortable clean, and centrally located. There are lots of close places to eat. It is close to the pier. It is very walkable. It also has one very good movie channel. My only complaint is security. you can take the elevator directly to any floor without passing through the lobby, so it is open to the street.
Stayed 3 nights in May 2019
Response from Barbara on 14 May 2019
Hi, Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Barbara

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Carla

Liked: Cleanliness, staff & service
In het centrum
Stayed 3 nights in Aug 2023
Response from Eva on 28 Aug 2023
Bedankt voor uw waardering, Carla! Wij hopen u elke keer een consistente service te kunnen bieden. Groetjes, Eva

4/10 Poor

Kwlaw

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on 28 Aug 2023
Hi, Kwlaw! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

6/10 Okay

WAI

Stayed 4 nights in Jul 2023
Response from Eva on 28 Aug 2023
Hi, Wai! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

8/10 Good

pui man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便宜之選
房間地理位置十分好，在大街，免卻在黑暗小街的擔心，因此樓下方便找食店、便利店、出名的食肆，步行往碼頭、Suria Sabah、換錢等亦方便。房間不算大，有毛巾、風筒、衣架、杯，其他主要物品自備吧！由於近車路，間中會有點嘈吵，房內的窗雖不能打開，但要看天色絕不是問題。
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bersih dan selesa
Stayed 2 nights in May 2019

8/10 Good

khubaib

Liked: Cleanliness, staff & service, room comfort
Nice
Nice
Stayed 2 nights in Apr 2019
Response from Cheshta on 21 Jun 2019
Love to hear this, Khubaib! It’d be great if you can spread the word among your circle. Have a pleasant day ahead :) Regards, Cheshta