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Reviews of HotSpot at City Centre by SSVC

3 out of 5
HotSpot at City Centre by SSVC
HotSpot, No. 5, Jalan Laiman Diki, Kota Kinabalu, Sabah

Reviews

8.8

Excellent

Rating 10 - Excellent. 9 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very conveniently located in the city center. It close to the waterfront, Gaya street Friday and Saturday night and Sunday markets, convenient stores, laundry, and restaurants. The rooms are clean, and the staff is just awesome! The staff is very responsive, gave great city, food, and travel recommendations, and were accommodating. For the price, location, and friendliness of the staff, you cant go wrong staying here!

8/10 Good

sc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room quite big, good for 2 or more pax. Walls have stain, but other facilities and bed sheet, towels are fine.
Stayed 3 nights in Jun 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel
Stayed 2 nights in May 2023

2/10 Terrible

John, Coquitlam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We did not even check in to stay. Property unfit for acccomation paid CAD200 or RM700 for 4nights. Prepaid no refundable for ccancellation so walked away at loss. Hope the Expedia will refund in full but ??? SHOULD NOT RENT THE PROPERTY, FELT CHEATED. Please refund CAD200 to my credit card ! THANK You
Stayed 4 nights in Feb 2023
Response from Aimi on 12 Mar 2023
Thanks for your review. I hope that you understand we already give the room for you to check in on that day. It was you who don't want to check in in our hotel because there is no lift. And you also don't make any request for the first floor. For your information, we already stated that there is no lift in our hotel. About the refund, you have to make a cancellation on the expedia and there is a cancellation policy. I hope that you understand we already make the best serve for you sir.Best Regards,Aimi ( Front Office Hotspot Hotel)

10/10 Excellent

john Connor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a couple nights
HotSpot is in a good location and good value for the price. We had a late night check in but it went smoothly because we had whatsApp it was all remote (sending us door codes and instructions on how to get our key, etc.). Also was able to get help turning on the AC via WhatsApp. During daytime hours there is a person at the desk who was very friendly.
Stayed 2 nights in Jan 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from vincent on 14 Feb 2020
Dear PETER, Thank you for leaving us with a splendid review. I am pleased that you find your stay here pleasant. Glad you liked everything that was provided for you. I look forward to welcoming you back to stay with us again soon. SIncerely, Vincent, Mini ambasassdor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is very friendly and nice
Stayed 1 night in Jan 2020
Response from vincent on 14 Feb 2020
Dear guests, thank you for giving us an excellent evaluation. I'm glad you enjoyed your stay here. Glad you enjoyed everything you have. I look forward to welcoming you to stay with us again. Sincerely, Vincent, Mini Ambassador

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but parking can be a problem
It was a pleasant stay with great service and recently renovated rooms. However the hotel listing states that private parking is available on request for RM8 per day. This was not available so had to find a on street park several hundred metres from the hotel.
Stayed 1 night in Jan 2020
Response from Vincent on 14 Feb 2020
Dear Richard, Thank you for your praise. I'm glad you enjoyed your stay here. Glad you like the hotel's strategic location. Please be assured that your comments have been given due attention. I look forward to seeing you in our hotel again soon. Sincerely,Vincent. Mini Ambassador

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in this new hotel with modern design and clean room. Very welcoming and helpful staff, Vincent.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, thank you to the staff Vincent contact us the day before our arrival to make sure our check in process run smoothly
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, location is good
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfort，staff are helpful，recommend all of you stay here.
Stayed 1 night in Dec 2019

6/10 Okay

ESTELL

Travelled with family and small children
Liked: Staff & service
공항가기전 머물렀어요 직원들은 친절했고 방도 꺠끗하게 보였으나 침구류에 개미들이 막 돌아다녀요(아주 작은 개미들) 샤워기는 잘 나오나 배수가 잘 안돼요(제방만 그럴지도 몰라요..;;)
Stayed 1 night in Jan 2020
Response from vincent on 14 Feb 2020
Dear Estell, Thank you so much for taking time to share this review with us and for making us a part of your Borneo adventures. Your feedback and comments are well noted and we will do our best to improve our service. If you are planning a return visit, we’ll all be here to welcome you back with open arms! Until we meet again, safe travels always.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019