Hotel check in time is 2:00pm but the staff told us the room will be ready for us at 4:00pm. She told us because of insufficient staff to clean up!!! I'm wondering why the staff can hold us RM200 for 2 weeks to pay for a hotel security deposit, he didn't cancel and give us settle down payment slip when we checkout on March 6, 2018. We won't receive back RM200 we did not spend after we check out! In addition, shower water isn't getting hot!