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Reviews of The Dunes Resort & Hotel

3 out of 5
The Dunes Resort & Hotel
KEURBOOMSTRAND ROAD, Keurboomstrand, Western Cape

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 4 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Frederik

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

MarkL, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about our stay at The Dunes Spacious Private Clean Comfortable and courteous staff
Stayed 2 nights in Jul 2019
Response from Resort Manager on 8 Jul 2019
Thank you for the complimentary review. Our staff prides itself on their service. You appreciation is very well considered.

10/10 Excellent

JP, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful spot
Quiet, peaceful and beautiful resort.
Stayed 5 nights in May 2019
Response from Resort Manager on 17 May 2019
We are so pleased that you had an enjoyable stay with us. We look forward to seeing you again!

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surroundings, delicious breakfast.
Stayed 1 night in Jan 2019
Response from Resort Manager on 16 Jan 2019
Thank you for your excellent review! So glad you enjoyed your stay. We look forward to seeing you again!

6/10 Okay

Verified traveller

Better to book self catering units
Aircon was not working, tv was not working Bed throws dirty and full of sand. Breakfast was average Staff friendly
Stayed 3 nights in Dec 2018
Response from Resort Manager on 14 Jan 2019
Thank you for your feedback. The maintenance and housekeeping departments have been advised of the issues noted. We apologize for the problems experience.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2018
Response from Resort Manager on 16 Jan 2019
I am afraid that there is no response to a blank review. This seems to be a system error.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality at it's best
Our experience at The Dunes Resort were superb, home away from home with a breath of fresh air. The staff approach were polite and professional at al times.
Stayed 1 night in Nov 2018
Response from Property Manager on 15 Nov 2018
Thank you so much for your wonderful review. Our staff truly appreciates your feedback. Please come and see us again!

4/10 Poor

Verified traveller

Petit déjeuner prévu dans l'offre hotel.com pas à l'hotel. pensez à enlever les reste de gel douche car sinon on ne vous en redonne pas. accueil moyen
Stayed 2 nights in Jan 2020
Response from Hotel Manager on 4 Mar 2020
Thank you for your message. You feedback is very valuable to us. We are currently addressing the issue of Breakfast at the Hotel.

10/10 Excellent

Andrea

Stayed 2 nights in Jan 2020

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernes, neues Hotel am Stadtrand
Hotel am Stadtrand, modern und neu. Zimmer groß, komfortable Ausstattung.
Ausblick von Zimmer 1
Stayed 2 nights in Jan 2020
Response from Resort Manager on 30 Jan 2020
Thank you for your review. We are very pleased you enjoyed your stay. We look forward to you visiting again.

4/10 Poor

Expedia

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Chegamos no horário do Checkin, nos deram
Stayed 1 night in Dec 2019

10/10 Excellent

Christian, Berlin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Genau so sieht es in einer amerikanischen Kleinstadt aus - ein bisschen spiessig aber total schön. Jedes kleine Häuschen hat seine Garage, einen eigenen Grillplatz und XXL-Platz im Häuschen und drum herum. Ein tolles Konzept - volle Punktzahl dafür!!
Stayed 3 nights in Oct 2019
Response from Hotel Manager on 28 Oct 2019
We are very happy you enjoyed your stay. It a lovely corner of paradise. Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Hotel Manager on 31 Oct 2019
Thank you for your review. Perhaps you can let us know how we can improve to satisfy you better.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
In Ordnung
Wir hatten zwei Zimmer gebucht und fanden uns dann in unterschiedlichen Sektoren des großen Geländes untergebracht. Es gibt draußen kaum schöne Plätze zum zusammen sitzen - es sei denn, man bucht self-catering units - und zum Strand läuft man ein Stück. Das Personal ist aber sehr freundlich und die Zimmer sind sauber. Wifi ist ausschließlich im Restaurant vorhanden und funktioniert dort nur sporadisch.
Stayed 5 nights in Jan 2019
Response from Resort Manager on 18 Jan 2019
Bitte entschuldigen Sie mein Deutsch. Vielen Dank für Ihre Bewertung. Wir entschuldigen uns für Ihre weit auseinander liegenden Räume. Es ist ein unglücklicher Umstand für eine derart rege Saison. Wir nehmen Ihre Ausgabe der verfügbaren Sitzplätze zur Kenntnis und werden uns entsprechend darum kümmern. Die Mitarbeiter schätzen Ihr positives Feedback, denn sie sind sehr stolz auf ihre Arbeit. Nochmals vielen Dank.