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Reviews of Cresta Mowana Safari Resort & Spa

5 out of 5
Cresta Mowana Safari Resort & Spa
Plot 2239, Chobe River, PO Box 266, Kasane

Reviews

8.4

Very good

Rating 10 - Excellent. 20 out of 36 reviews" "
Rating 8 - Good. 8 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy, DULLES

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy, DULLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff! Made it the best time!
Stayed 3 nights in Jan 2024

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent (and reasonably priced) property to stay at in Kasanee. Note that all hotels in Kasanee town use the same provider to drive or boat you into Chobe National Park. No matter where you stay, you'll see the same animals.
Stayed 3 nights in Sep 2023

6/10 Okay

Revelyn

Hotel has potential!
This hotel has potential to be fantastic but it lacks five star qualities. Reception staff were great - helpful and informative. Ordering food seems to be a problem- always takes long. Food menu could be better - the daily buffet lacked variety and not great to see flies on some of the dishes - staff just don’t seem to be on top of things. Hospitality is good - special shout out to Banks. The spa lacks imagination - presentation and spa ambience is lacking, but the massage was very good. The gym has outdated equipment and rusting dumbbells - not worth visiting. We Won’t be returning soon.
Stayed 3 nights in Aug 2023

10/10 Excellent

Roscoe

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and orderly. Great service for boat and vehicle excursions to Chobe
Stayed 3 nights in Jun 2023

10/10 Excellent

brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the river with plenty of trees and shelter
Stayed 5 nights in Sep 2022

8/10 Good

Amit BM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just some noisy guests ruined the quite
Stayed 4 nights in Apr 2022

8/10 Good

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service, felt like unwelcome guests
We didn't feel super welcomed here. There were lots of inconveniences due to terrible service that could have been avoided. For example, I confirmed pick up at the airport a few days before but when we got there on time, no one was there to get us. We had to ask the airport to call them. I asked about a tour to Zambia for Victoria Falls. The hotel said that wasn't possible. I asked them to double check and I never got a response. They did end up setting it up for us but our drive around Zambia was super sketchy, running his own errands the whole time. The food was also extremely expensive, especially considering the bad quality. They also tried to charge us double for a Chobe safari so we booked through another hotel. When we left, I asked ok so are we all good, do we need my credit card again? She said no and we left. Ten minutes later, our driver got a call and we turned around-turns out we did need to swipe our card again. Not sure why she hadn't done that while I was there and even asked her...also, expect a hour for anything. A chicken sandwich via room service will take a hour. A refill for an iced tea at lunch will take 15 minutes. Overall, service was awful for the price they charge. Worst service we've had in awhile...
Stayed 4 nights in Jul 2021
Response from Boi on 27 Jul 2021
Good day Emily, We appreciate you giving us the above feedback. We have followed up on all raised issues above and would like to extend our sincerest apology for the ordeal you went through during your stay with us. We have taken the necessary corrective measures to ensure that this does not repeat again in future. The inconvenience that occurred during pick up time was unfortunately due to miscommunication between the Air Link attendants who assured us that all passengers had already passed through and no one was left behind, hence our driver going back while you were still getting your test results. We again apologies for the inconvenience at check out regarding the final payment of extras incurred. We assure you that this was a once off occurrence and hope to see you back this side to have a different experience of our service. Regards, Boi Ikaneng Front Office Manager

10/10 Excellent

Ingrid B L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Neo Lebalelo on 4 Oct 2019
Thank you ,come back again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Neo Lebalelo on 4 Oct 2019
Thank you and come back again

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great African style with friendly staff and a host of activities. Fantastic location. Food was outstanding!
Stayed 1 night in Jul 2019
Response from Palesa on 18 Jul 2019
Dear Anonymous, Thank you for staying at Cresta Mowana Safari Resort & Spa. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The service could be slow, but overall our stay was lovely. We had a minor issue with our room the first evening, but were swiftly moved into another (and upgraded) room. Great setting, amazing excursions and local guides...and of course, the wonderful views.
Stayed 3 nights in May 2019
Response from Palesa on 10 Jun 2019
Dear Anonymous, Thank you for staying at Cresta Mowana Safari Resort & Spa. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Palesa on 10 Jun 2019
Dear Anonymous, Thank you for choosing Cresta Mowana Safari Resort & Spa. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, good service right on the river.
Stayed 1 night in May 2019
Response from Palesa on 27 May 2019
Dear Anonymous, Thank you for choosing Cresta Mowana Safari Resort & Spa. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Ingrid B L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

6/10 Okay

tara

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not recommend
The hotel staff at reception were fantastic checking in and out as well as the activities desk superb. The rooms are dated but clean, the wifi is touch and go depending on where you are with in the resort. The food is average and over priced and not 5 star quality !! The staff in restaurant was ok but not again 5 star. Pool area was shabby and need a good clean and a lot of TLC again not worthy of a 5 star resort. Empty bottles and glasses left out on tables around pool area for 2 days no one cleans up!! Hotel Setting lovely but let down from the lack of maintenance. Overall a 2-3 star hotel at best but you are paying 5 star prices!! Would not recommend!!!
Response from Palesa on 29 Aug 2018
Dear Tara, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Good

Tahir, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and past
This hotel has all the amenities to compete with any world class hotel however it has not been well maintained for various reasons. Staff is pleasant but not always professionally trained. Emphasis is on catering to larger groups. Not disappointing but not as good as it could have been
Response from Palesa on 29 Aug 2018
Dear Tahir, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Good

ANNE, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive, but good.
We stayed in the Clinton Suite which was beautiful, very comfortable and spacious. The staff were extremely helpful and friendly. An otherwise pleasant stay was marred by the fact that we had no wifi (our suite was apparently one of 2 which had no wifi (communication is very important to us so this did not go down well!). At over R6K per night, it was expensive compared to similar facilities.
Response from Palea on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Frank, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clocks
I only wish my room had a clock in it. None of my motel rooms had them in Africa though.
Response from Palesa on 29 Aug 2018
Dear Frank, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

6/10 Okay

Linda

Liked: Cleanliness, staff & service, room comfort
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Good

Harry, Verona,Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Chobe River
10min to airport convene the for River photography. . Staff excellent go out of way to help you . Food is good not excellent. Comfortable bed a/c, and tv.
King room
Restaurant
Sunset Chobe river
Walkway to room
Response from John Gray on 18 Nov 2015
Greetings Harry Thank you for staying at Cresta Mowana Safari Resort & Spa. I am pleased to note that our team went all out to assist. We are working on getting our food to an excellent level. Great to see that your room was comfortable. Looking forward to seeing you soon. John Gray - GM, Cresta Mowana Safari Resort & Spa

10/10 Excellent

Julie, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
African adventure
An amazing gem in the middle of nowhere, perfect to relax and get ready for more adventures
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Joe, Miami Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is Awesome
Staff is friendly, kind and knowledgable. Rooms are well kept and bueatiful. Food is excellent fast service. Not sure why this hotel got some bad reviews but our experience was much better to a higher rated hotel in Vic Falls
Response from Palesa on 29 Aug 2018
Dear Joe, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

John , Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No beach close to this hotel.
I used Mowana as a fishing lodge a few years back, my brother spent time at Katima Mulilo and said to me that I should visit this area, I did not till after he died of pancreatic cancer. The Chobe bewitched me when I did go and as a bucket list item for myself with bile duct cancer I have just returned to try and show my wife this area in a period of 4 days. achieved using Pyrus Eagles helicopter charter and Dream Safaris boat and guide charter.
Response from Palesa on 29 Aug 2018
Dear John, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

William, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
It was a very pleasant stay overall. Very friendly and helpful staff. Would definitely stay here again.
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele

6/10 Okay

Denise, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Close to Chobe National Park
Clean and comfortable rooms. Service was okay. Hotel amenities were good.Close to Chobe National Park.
Response from Palesa on 29 Aug 2018
Dear Anonymous Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele

2/10 Terrible

SAEKO

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Franz

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

naime, Buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lindo hotel , buena comida, personal muy atento
Muy buenas instalaciones, la pileta, el muelle con barco para pasear por el rio. Y excelente el spa. El personal muy amable.
Stayed 1 night in Jun 2017
Response from Palesa on 29 Aug 2018
Dear Naime, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

10/10 Excellent

newton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel com charme
lodge com decoraçao em madeira, muito bonito a beira rio zambezi, oferece passeios turisticos e safari boat, duas piscinas,um spa com varios serviços,sauna e quartos com varanda ampla e visual bonito
Response from Palesa on 29 Aug 2018
Dear Newton, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

8/10 Good

Yoshi, Osaka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staffs and good standard.
Excellent hotel, but dinner food selection is limited if you select alacalt menu
Response from Palesa on 29 Aug 2018
Dear Yoshi, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Mowana Safari Resort & Spa

6/10 Okay

Aage, Oslo, Norway

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Skuffet over Cresta i Chobe
Ikke spesielt god service. Tok 2 dager før vi fikk orden på safe,da etter å ha mast flere ganger. Torsdag 12.02., kom en stor gruppe franskmenn, følte at vi andre gjester ble oversett, måtte bl.a. gå kanossagang mellom nydelig dekkede bord til de franske, for å komme inn til kjedelig dekkede bord i spisesalen. Eneste kveld det var a la carte var denne kvelden, men kun en veldig seig strutskjøtt av vilt. Vi er ikke enige i at dette er Crestas flaggskip.
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ruhige Lage am Fluss
gute Auswahl beim Buffett, WLan manchmal auch im Zimmer nutzbar
Response from Palesa on 29 Aug 2018
Dear Anonymous, Thank you for reviewing Cresta Mowana Safari Resort & Spa on Expedia. Please be advised that the hotel is under new management and we look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Bosele