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Reviews of Hotel Karuizawa Elegance

3 out of 5
Hotel Karuizawa Elegance
1314 Kyu-Karuizawa, Kitasaku-gun, Karuizawa, Nagano

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 164 reviews" "
Rating 8 - Good. 64 out of 164 reviews" "
Rating 6 - Okay. 23 out of 164 reviews" "
Rating 4 - Poor. 6 out of 164 reviews" "
Rating 2 - Terrible. 3 out of 164 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ashiq Chu Bin Muhd Hisham Chu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large for a Japan property, and the staff were extremely helpful throughout our stay. The hotel is well located on the street with lots of restaurants and shops. The only thing was that parking was a bit further and the furniture/hotel was definitely a bit dated, for example, the air conditioner. However, they were all in functioning condition. I would recommend this place at the price point that we paid for.
Stayed 1 night in May 2024

10/10 Excellent

samuel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast, great hospitality. Rooms are a little dated but that's to be expected of resorts in Japan The breakfast was better than expectations
Stayed 3 nights in Apr 2023

10/10 Excellent

DANNY

Stayed 1 night in Apr 2023

4/10 Poor

Yuk Kee Brian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall below average facilities and services which are made up for with a spacious layout.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not a bad hotel. Close to restaurants, tourists spots and 15 min walk to the train station
Stayed 1 night in May 2021

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay again on next visit to Karuizawa
Warm welcome when we rolled up on our bicycles and they even gave us chocolate! Large room and very clean. Room was A bit dated but well maintained and comfortable. Excellent location for restaurants and shopping.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

NANTANA

Stayed 3 nights in May 2020

8/10 Good

Ka Yan Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Spacious. Easy to find. Accessible. Good location. Nice services.
Stayed 4 nights in Dec 2019

6/10 Okay

siu yin

Stayed 2 nights in Jul 2018

8/10 Good

Po Chou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Participated in a family wedding with 80 guests.

8/10 Good

シオ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お湯が既に温めてあり心遣いが嬉しかったです。
Stayed 1 night in May 2024

4/10 Poor

ケイ

Disliked: Cleanliness, property conditions & facilities
Oh very nice
Stayed 1 night in May 2024

8/10 Good

Fukiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応も良く又利用したいと思う。 朝食の種類が少ない気がした。
Stayed 1 night in Apr 2024

10/10 Excellent

ミホ

Liked: Cleanliness, staff & service, property conditions & facilities
朝食がとてもおいしかったですし、 施設もとても満足しました 軽井沢に行ったら 又、宿泊したいです
Stayed 1 night in Apr 2024

6/10 Okay

SHOJI

Liked: Cleanliness
シャワーの水圧が強い
Stayed 2 nights in Apr 2024

10/10 Excellent

TOMOHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
軽井沢の目抜通りに隣接しており、観光にもってこいのホテルです。 設備としてエレベーターがありませんが、ホテル自体は清潔で静かであり、食事を含めてリラックスして滞在できます。
Stayed 1 night in Apr 2024

8/10 Good

Takanori

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ごはんがとても美味しかったです。 フロントの方も親切に対応してくれました。
Stayed 2 nights in Mar 2024

10/10 Excellent

Eiji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality.
Stayed 1 night in Feb 2024

8/10 Good

Tin Lok Philo

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

YOKO

Stayed 1 night in Jan 2024

10/10 Excellent

Hon Sang

Stayed 1 night in Dec 2023

6/10 Okay

tomomi

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
朝食が豪華で美味しい
軽井沢駅からタクシーでワンメーター、旧軽井沢銀座の入口までは徒歩で行けます。年季の入った建物なので水回りは結構古さを感じました。アメニティは歯ブラシとブラシのみ、パジャマも薄手の大人用が置いてあるのみなので宿泊費の割にシンプルだな…と感じました。ただ朝食は豪華で美味しいです。フレンチトースト、オムレツ、サラダ、とにかく全てが美味しくて圧倒されました。
Stayed 1 night in Oct 2023

10/10 Excellent

NAOYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

TOMOHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

あさお

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
建物は古いが中はとても綺麗にお掃除されていました。頑張ってるって感じです。 ただやはり古さは否めません。 何かの音が時々聞こえて、神経質な私は熟睡できませんでしたが、全く気にしない夫はぐっすり寝てました。人によるかも？ 一つ気になったのは、歯ブラシが足りなくて三階からわざわざ取りに行ってあげたのに、年配のスタッフは"あら？"と言った後"はい"と歯ブラシを渡してきました。 イヤイヤそこは"申し訳ありません"じゃないですか？ 私は年下でもお客さんだし、いうたらこちらもそこそこのお年頃ですよ。 厳しいかもしれませんが、そういう態度は今後のために良くないと思いましたので、あえて書かせて頂きました。 お隣のチャペルは森の中にある、とても素敵な建物でした。
Stayed 1 night in Sep 2023

6/10 Okay

キョウヘイ

Stayed 1 night in Sep 2023

10/10 Excellent

アキラ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

ケンイチロウ

Travelled with family and small children
趣のある山小屋風の東館に宿泊しました。昼前に着きましたが、快く荷物を預かってもらい、気持ちよく旧軽井沢の散策に出られました。 駅から徒歩圏ですし、美術館を近くにあって非日常を楽しめました。 評判を聞いて急遽頼んだ朝食も美味しかったです。
Stayed 1 night in Aug 2023

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもシンプルかつエレガント、心温かく素敵です。
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

tatsumi

Travelled with family
Liked: Staff & service
施設の老朽化は否めませんが、部屋の広さや立地条件は良いです。
Stayed 1 night in Jun 2023

4/10 Poor

あきこ

Stayed 1 night in Jun 2023

10/10 Excellent

akinori

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフさんが優しく、丁寧でした。 息子の遊び相手もして頂き、家族皆で楽しむ事が出来ました。 また、朝食のバイキングがとてめ美味しかったです。 ありがとうございました。
Stayed 1 night in Jun 2023

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service
古い造りのホテルですが、それがいい味わいを出しています。
Stayed 1 night in Apr 2023

8/10 Good

ゴウ

Stayed 1 night in Apr 2023

10/10 Excellent

SACHIKO

Stayed 1 night in Mar 2023

10/10 Excellent

Ching

Stayed 1 night in Feb 2023

8/10 Good

KOICHI

Stayed 1 night in Feb 2023

10/10 Excellent

マサオ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エコが優良でない理由は、部屋の電源を全て一気にon,offするスイッチがないこと。又、安全対策として階段を下りる際に各段の段差が認識出来るように淵に色を付けるとか工夫するとよい。部屋が２階だったので気になった次第。

8/10 Good

ML8181

Travelled with partner
Liked: Cleanliness, staff & service
房子空間大,浴室是乾/濕分離,很好 有廚房,但沒有提供煮食的物品,廚房形同擺設

6/10 Okay

Kin Wai

Stayed 1 night in Nov 2022

10/10 Excellent

pota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
Stayed 1 night in Nov 2022

8/10 Good

Jian Zhi

Stayed 1 night in Nov 2022