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Reviews of Pamookkoo Resort

4 out of 5
Pamookkoo Resort
70/1 Kata Beach, Tambon Karon, Muang District, Karon, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort with great facilites. Boys 5 and 8 loved the waterslides and kids club
Stayed 7 nights in Apr 2024

10/10 Excellent

sun ho

Stayed 4 nights in Jan 2024
Response from Glenn on 2 Mar 2024
Dear Customer, Thank you for your kind feedback! Hope to welcome you soon at Pamookkoo, your best family resort in Kata Beach Phuket. Best regards, Glenn

10/10 Excellent

Susan

Stayed 6 nights in Dec 2023

10/10 Excellent

Jorge

Stayed 1 night in Oct 2023
Response from Glenn on 9 Dec 2023
Dear Customer, Thank you for giving a review and for choosing to stay with us. We are glad you enjoyed your holiday and our services. We are looking forward to welcome you again at Pamookkoo. Let's create more adventures!Best regards, Glenn

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Glenn on 21 Oct 2022
Hi Khun Colin, Thank you for your review and for staying with us. Hope to welcome you again soon. Stay safe and keep on having those hoidays!

8/10 Good

Tumrongsak, Wangthonglang

Stayed 2 nights in Oct 2021
Response from Glenn on 21 Oct 2022
Thank you so much khrap Khun Tumrongsak. Hope to welcome you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Terrible stay.Dangerous water park.
พื้นลื่นอันตรายในสวนน้ำและทางเดิน ลูกเราลื่นล้มแผลเหวอะเลย แถมพนักงานยังมาโทษว่าเพราะลูกวิ่ง ทั้งที่ก็ล้มกันหลายคน สไลเดอร์ก็ออกแบบมาไม่ดี มีตัวนึงเวลาลงเกิดการกระแทกแรงมากเพราะออกแบบลอยจากน้ำเยอะไปหน่อย ส่วนห้องพักกว้าง นอนสบาย แต่ฝูงมดยักษ์บุกมหาศาล คลานเละไปทั้งห้องจนต้องเรียกพนักงานมาช่วยตอนดึกเพราะนอนไม่ได้ พนักงานคิดไรไม่ออกเตรียมพ่นยาฆ่าแมลง(ในห้องนอนตอนสี่ทุ่มครึ่งเนี่ยนะ) แล้วไม่ได้เป็นห้องเดียว ห้องเพื่อนเราก็เจอเยอะมาก อาหารรสชาติแย่ ทั้งอาหารเช้าและมื้ออื่น ไม่นึกว่าที่นี่จะเป็นของเครือกะตะธานี เสียชื่อมาก ผิดหวัง The tiles in water park and corridor are slippery. My kids and I fell off and got bleed.The staff just blamed my child that she fell because she was running.I tried to tell them the floor had bad design.I also saw many people slipped.It is very dangerous when the floor got wet from rain. The slider did not well designed since there are too much gap between slider and water which make us hurt when we crash with water. A lot of big ants came out all over the room.So scary. Bad breakfast. Not worth at all.
Slippery floor all over the hotel.
Stayed 1 night in Dec 2020
Response from Glenn on 21 Oct 2022
Thank you for your concerns and would like you to know that we have taken action accordingly. Hope you can stay with us again to see and feel the difference.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Glenn on 21 Oct 2022
Thank you for the good score and for staying with us! See you and your family again soon!

10/10 Excellent

Ilker

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Poolanlage Sehr guter Service. Leider zuviele russische Gäste ohne Kultur. In allem ein empfehlenswerter Unterkunft. Wir waren mit zwei kleinen Kindern unterwegs.
Stayed 3 nights in Mar 2024

8/10 Good

René

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Hurtigt tjekin. Gode værelser. 8 min gang til strand.
Stayed 5 nights in Feb 2024
Response from Glenn on 2 Mar 2024
Dear Customer, Thank you for your kind review and glad you enjoyed your stay with us. We hope to welcome you again soon at Pamookkoo and on the sands of Kata Beach. Have a good year ahead! Best regards, Glenn

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for children. Not too expencive in the poolbar. Nice staff. Clean pool.
Stayed 6 nights in Feb 2024
Response from Glenn on 2 Mar 2024
Dear Customer, Thank you so much for your kind review and for staying at Pamookkoo! We are all looking forward to your next stay and adventures with us. Keep safe and have a happy 2024. Best regards, Glenn

8/10 Good

sonja

Stayed 5 nights in Dec 2023
Response from Glenn on 2 Mar 2024
Dear Customer, Thanks for the kind review and for choosing Pamookkoo as your family resort in Kata Beach, Phuket. Hope to see you again soon with the whole family. Best regards, Glenn

8/10 Good

Ricky

Stayed 3 nights in Dec 2023
Response from Glenn on 2 Mar 2024
Dear Customer, Thank you so much for your kind review and for stayitg with us at Pamookkoo. Glad to know we delivered our best. See you again soon! Best regards, Glenn

10/10 Excellent

Yukiko

子ども連れには最高のホテルです。 ルームサービスの料理も美味しかったです。
Stayed 1 night in Jun 2023
Response from Glenn on 9 Dec 2023
Dear Customer, Thank you for giving a review and for choosing to stay with us. We are glad you enjoyed your holiday and our services. We are looking forward to welcome you again at Pamookkoo. Let's create more adventures!Best regards, Glenn

8/10 Good

Miyoung

Liked: Staff & service, amenities
Stayed 3 nights in Apr 2023
Response from Glenn on 9 Dec 2023
Dear Customer, Thank you for giving a review and for choosing to stay with us. We are glad you enjoyed your holiday and our services. We are looking forward to welcome you again at Pamookkoo. Let's create more adventures!Best regards, Glenn

8/10 Good

Arvo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pamookkoo is very pleasant hotell having great familyrooms, beautifull pool area and super friendly staff. Hotell manager daily payed visits amongst guests and came for a little chat. Location is next to the main road and only a few minutes walk from the Beach. In general Kata Beach is good choice with children being a bit quiter than Patong. Still Patong, Phuket Town and other sightseeing places easily accessed by Tuk Tuk, local buses or taxi.
Response from Glenn on 26 Jan 2023
Dear Khun Arvo, Thank you very much for such a happy review of Pamookkoo! We are so glad you enjoyed your stay with us and hope we can welcome you and your family back again for more memorable and fun filled moments. Take care always and keep safe.Best regards,

10/10 Excellent

Chanat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Glenn on 21 Oct 2022
Thank you for the awesome score. See you again soon for more adventures in Pamookkoo Khun Chanat. Keep safe and live life full of adventures khrap!

4/10 Poor

Alexander, 東京

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
プール：子連れなのでスライダー目当てに宿泊しましたが、中央のスライダーは子供には(大人にも)危険な作りです。ハイシーズンにも関わらず、たまにしか使用されていませんでした。子供用プールのスライダーもかなり急で、頭を強打して泣いている子供がいました。プールサイドの地面は大変滑りやすいので注意が必要です。 サービス：スタッフの英語のレベルが低く、やり取りに苦労します。部屋のクリーニングは夜まで来ないので、三日目以降毎日レセプションに電話してから出かけるようにしました。 食事：メニューが限定的で新鮮でなく、五回の食事は毎回退屈でした。食器も汚れています。 キッズルームは預かりのみでプログラム等はありません。ビーチもレストランも近くなので、ロケーションは最高です。ただカタビーチにはもっとリーズナブルなホテルが沢山あります。ファミリールームに滞在しましたが、バルコニーからの眺めは隣のホテルの廊下でしたので、眺望はリクエストした方がよいと思います。総じてロシア人ツアー客の箱として、急ごしらえで作られたホテルという印象でした。再訪はありません。
Stayed 5 nights in Dec 2019
Response from Glenn on 21 Oct 2022
Thanks for your comments and concerns Khun Alexander. I am pleased to inform you that some services are not available due to covid protocols and low number of staffs. As of now, we are back to normal and hope you and your family can visit us again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
เสียดายเงิน
- พนักงานต้อนรับ ไม่สร้างความประทับใจ บัตรห้องให้แค่ 1 ใบ ถ้าประหยัดขนาดนี้อย่าเปิดเลยครับ - มดดำเดินเต็มในห้อง 3704 เหมือนอยู่ในป่าระแวงทั้งคืน - พนักงาน 4-5 คน ยืนดูผม และลูกสาวขนกระเป๋ามาเชคเอ้าท์ ก้อพยายามเข้าใจน่ะครับว่าโรงแรมเพิ่งเปิดใหม่ แต่การแสดงความช่วยเหลือลูกค้าเมื่อพบ จำเป็นมาก
Stayed 1 night in Dec 2019
Response from Glenn on 21 Oct 2022
Sawasdee khrap. Sorry for the minor inconveniences during your stay. Covid has really hit us and the number of staff is very low. We are now back to normal and hope you have another chance of staying with us. Take care khrap.