In-room safe, blackout curtains, free cots/infant beds, rollaway beds
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Reviews of Baan Suay Hotel Resort

3 out of 5
Baan Suay Hotel Resort
381 Patak Road, Karon, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 24 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 4 out of 48 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay, not too far from Everything you need x Room service/change was a bit disappointing though. Staff need more training
Stayed 4 nights in Jan 2023

4/10 Poor

Kevin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the money
This is an adequate hotel for 800bht all day long but not worth more. The staff don’t seem to comprehend English or Thai. They will let you choose items from the breakfast menu only to go away then return to say they don’t have, item after item. The hotel is on the ring road a long walk from the beach, the staff are unable to organise taxis despite the signs claiming they can. I checked out 2 days early.
Stayed 3 nights in Dec 2022

8/10 Good

Sarah, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and the staff very friendl.
The hotel is situated in a very busy which creates a lot of noise day and night. However it is clean and well maintained and you could not ask for friendlier staff. I would definitely recommend this hotel to others.
Stayed 12 nights in Aug 2018

2/10 Terrible

Rodger, Calgary, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off
I booked and prepaid for a "super delux room with a view", the best room they offer, when I arrived I was placed in a ground floor standard room that was blocked by a cement wall from the front street and when I complained, they tried to extort an additional up charge of 300 baht to give me a room above ground. This hotel sits on the highway which is extremely noisy. The hotel is 30 minutes walk to the beach down a busy highway street. The room had black mold In The bathroom and the pillows were brown stained. The staff manager is very rude and pretends to not understand English when you complain. Expedia should remove this hotel from their offering lists. Avoid staying if at all possible.
Stayed 3 nights in Feb 2018

8/10 Good

Joseph

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Mollie

Liked: Cleanliness, staff & service
Comfy and clean hotel
We only stayed here for one night as they had 24/7 reception so it was a convenient place to crash when we landed in Phuket. Wish we'd stayed longer as it was a lovely place with a nice vibe to it. Pool table in good condition and pool looked great.

2/10 Terrible

Alpal, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
Dilapidated hotel long way from Karong beach.
Long way from beach with no transport, no charm and lousy food. Way past use by date. Contrary to booking agreement, charged my credit card four weeks before arrival date.

6/10 Okay

Verified traveller

Basic but friendly staff and ok location
The pictures do make the hotel look better than what it was, however it was clean but basic. The wifi was great throughout the room and hotel. The staff were friendly however didn't speak great English. The location was ok, about a 15 min walk to the beach and shops. Make sure you lock your valuables in the save or a LOCKED suitcase as apparently the cleaner may go down your unlike suitcase to steal money etc, however this didn't happen to me. Another guest told me it happened to her and the manager refused to help. The room is cleaned every day however they left the same bedding on my bed for my whole 6 day stay.

6/10 Okay

Mario, Berlin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok hotel, but would have expected more for price
The hotel is ok, but for the price we would have expected a bit more. Except for the pool and size of the room some budget chain hotels offer more in the area. TV is old, Wifi is not strong enough to get into the room. No coffee, tea or water in the room. Big towels are nice, got additional pillows when asked for it. Service is good too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pat and Mike, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay at a reasonable price.
Room was good, quiet, clean, great little pool, staff and owners were very friendly. We enjoyed our time here. Walking distance to restaurants. 15 min walk to beach.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
budget stay, friendly helpful staff
Friendly staff, small hotel, limited ameneties, room small with ineffective aircon, wetroom not practical as no shower divider/curtain, mosquitos in rooms, fridge warm unless you are in with keyfob powering it, not much space in bungalow room when twin beds were put in, threadbare and small towels
Thank you very much for your feedback and staying with us. We have now installed a new air-condition in the bungalow room that you had a problem with sorry. The fridge will also now stay on all the time in this bungalow and will not turn off when removing the key card, same as in all our other rooms. Only the air-condition will now turn off now when removing the key card. We do have mosquito nets on all bungalow windows but mosquito's can still get in if we leave the door open for to long in the evening. Thank you very much for staying with us and helping us to improve our service. Kop Khun Ka

8/10 Good

Gary, Derby

Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay with friendly staff
Helpful staff. Good location for access to night market and about 10 mins from the beach. Room rather small and dated compared to others of same or lower price in the same area.

8/10 Good

Jamie, Australia, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet hotel in walking distance to Karon and Kata
This hotel was in great location as you can walk to Karon and Kata looking at all the street markets and restaurants along your way. The pool was a great addition to the hotel as the weather gets very very hot. Its a great way to cool down in the shade of the hotels pool. All the Hotel staff are wonderful, helpful and smiley and speak a good amount of English to make your feel comfortable in the environment. Hotel looks just like the photos on their website, would defiantly stay here again.
Response from Suporn on 8 Mar 2016
Hello Jamie Thank you very much for your valued feedback and i am very happy to know you enjoyed your stay with us. We would like to inform to you and our future guests that we have now replaced the air-condition in your room with a brand new one, we completely understand that this is essential for a good nights sleep for all our guests. Thanks again Jamie for your feedback and helping us to improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and cozy hidden gem in Karon Beach
The staff are very friendly and the level of English is GREAT. The air-con works perfectly, windows in the room have netting to stop mosquito's from entering. Excellent WiFi everywhere on the property. It feels like a little oasis with in a small beach town, with a clean deep pool for refreshing evening swims. They gave me a room to shower and freshen up before my evening flight since I had been to the beach that afternoon. Nothing is too much for the staff. They have an all day menu and the food is delicious!! Two types of rooms. The bungalows are at the back of the property, and you follow a bamboo lined pathway, to your room. Nice and quiet. The other rooms are in the main building, larger and more modern. I enjoyed the bungalow rooms. The hotel is close to the Saturday evening market. An awesome place to enjoy local foods and buy bargains. Short walk to ATM, massages, tourist stalls, 7/11 etc.

6/10 Okay

Claret Karen, Manchester

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Basic but clean!!!!!
Stayed here in our first here nights in Thailand. Stayed in a bungalow which is situated down a gravel track down the side of the hotel. The room is very basic, but was really clean with a comfortable bed. Ok this is not a luxury accommodation but with what we paid for two bungalows for three nights suppose we got what we paid for. The hotel is situated around a 10/15 minute walk out of Karon Beach.

10/10 Excellent

selina , uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Spotlessly clean! quiet location but close enough to main part of town and beach, very friendly owners, possibility to rent motorbikes / book trips / taxi service available at the hotel. Gym located down the road for a small fee, very big comfortable beds, 2 free bottles of water every day, free wifi that worked fast!, Fantastic swimming pool. towels / umbrella's / mats and beach games are provided free of charge! We had a perfect stay and really felt at home! Thank you so much.

10/10 Excellent

Skyler , Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
This was the most friendliest place we have stayed yet in Thailand, the staff couldn't do enough for us. our room was very clean and well decorated. it had everything we needed. The bar and restaurant area was very relaxing with its sofa's, the pool table was free to play and was a great way of getting to know people over a game. The pool was crystal clear and a great way to cool off at the end of a hot day. The food was great especially the breakfast. Thanks to the owner supong and her staff, with their local knowledge we were able to visit many places of interest. We extended our stay here.

10/10 Excellent

Abella, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
After 10 years of staying in big hotels, this time i changed to a smaller hotel at the hillside of Karon. It was really a pleasant surprise for me how nice this little hotel was, also the hotel owner was such a lovely and helpful Lady. They have only 20 rooms at the hotel so it creates a very friendly atmosphere. Room was spacious and clean, swimming pool was lovely and staff were great. I will stay here again next time for sure.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rabih, canada

Liked: Cleanliness, staff & service, property conditions & facilities
Was good but too far on the dawn town

8/10 Good

marko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perhelomanen Karon Beach, Phuket
Perheloma Phuketissa, Karon beachilla. Majoituspaikka hiukan sivussa Karonin keskustasta ja sen hulinasta, kuitenkin kävelyetäisyydellä. Siisti bungalow majoitus, 2hh huoneessa, ja hotelilla oma allasalue sekä ravintola. Palvelut olivat toimivat henkilökunta äärimmäisen ystävällistä. Hyvä vastine rahalle!
Stayed 8 nights in Jan 2024

8/10 Good

Julien

Stayed 1 night in Feb 2023

4/10 Poor

Oscar

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var ett litet men behagligt ställe! Mycket gästvänliga. Inget för småbarnsfamiljer skulle jag säga.
Stayed 20 nights in Jan 2020

8/10 Good

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Небольшой отельчик с уютным бассейном,
Нормальный отель с небольшим, но уютным бассейном, до пляжа минут 25 по оживленной дороге без тротуара. Номера с балконом более дорогие(с видом на гору).
Stayed 11 nights in Feb 2019

8/10 Good

Johanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Helt ok som boende men jag fick fel rum (hade bokat med balkong) och när jag påpeka så va de som att visste om de och jag fick byta. När jag bytt fick jag dock veta att där kunde jag bara sova en natt och sen va tvungen att byta till ett annat. Skulle ji bara bo där två nätter så kändes lite omständighet. Speciellt när hon hon inte kunde erbjuda sej att bära en pinal utan fick själv konka runt allt. I övrigt mycke fräscht och trevligt. Men får man bara rätt rum blir de nog toppen!
Stayed 2 nights in Feb 2019

8/10 Good

Mats

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2018

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hem trevligt boende
Jätte bra boende, enda som var lite synd att det var långt för barnen att gå till stranden
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Martin

Liked: Staff & service
Mycket trevligt och fantastisk personal som hjälpte till med allt.

6/10 Okay

Sari

Disliked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Денис, Санкт-Петербург

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все очень понравилось.

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Srisuda, กรุงเทพ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
ห้องเล็ก ไม่มีที่จอดรถ พนักงานบริการดี แอร์เย็น
ห้องเล็ก ไม่มีที่จอดรถ พนักงานบริการดี แอร์เย็นสบาย ผ้าม่านเป็นแบบบางๆลมพัดนิดเดียวข้างนอกเห็นด้านในหมด ผ้าเช็ดตัว ทิชชู่ มีครบพร้อมถูกพับไว้อย่างสวยงาม

10/10 Excellent

farid, nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
j'ai été agréablement surpris par la gentillesse du responsable et son équipe, merci !!!

2/10 Terrible

Tuula, Vid en hårt trafikerad väg, en man dog i en olycka med vår tuk tuk framför hotellet i ett område utan restauranger men däremot partihandel och tvätteri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mycket sämre än väntat
Beskrivningen av hotellets faciliteter stämde inte någonstans. Personalen pratade knappt engelska, endast tre trasiga solstolar vid poolen. Rummet hade visserligen dusch men toan var så liten att man kunde göra alla behoven samtidigt. Rummet hade ingen dagsljus men däremot extra AC via en spricka mitt i dörren.

8/10 Good

Elisabeth, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As coming home
We stayed here for 2 weeks during out holiday. This small and cosy hotel provided a peaceful atmosphere in the middle of a busy area. We enjoyed coming home to this calm spot after a day at busy beaches and streets. The location is perfectly far away from the main bar- and restaurantarea of Karon, though a little walk from the beach. owners and staff were always smiling and helpful, doing everything to make us feel good. Though small poolarea and a busy and noisy street passing just outside, we highly recommend this establishment.

10/10 Excellent

Mirella, Tampere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erittäin hyvä hinta-laatusuhde! !!
Hotelli on pieni ja sympaattinen. Hotellin omistaja puhuu hyvää englantia, mutta muu henkilökunta vain välttävästi. Toki Thaimaassa muutenkin matkustavan kannattaa perusjuttuja opetella thaiksi, joten näillä pärjää henkilökunnan kanssa loistavasti. Hotellin sua on viihtyisä, mutta hotelli sijaitsee Karonin ison tien varrella, joten mopo kannattaa vuokrata hotellista, jotta pääsee hyvin liikkumaan. Suosittelen hotellia Thaimaassa budjettimatkalla oleville, jotka haluavat pientä luksusta pieneen hintaan. Ainoa miinus oli hotellin kautta varattu matka Koh Taolle, joka ei sujunut laisinkaan suunnitellusti, mutta sellaistakin se omatoimimatkailu Thaimaassa on. :)

10/10 Excellent

Alisa, Kuopio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Extremely pleasant stay at this hotel. The staff was super helpful and nice. Location was good if you have a scooter or car. You can also rent a scooter from hotel. Definitely going back there if visiting Phuket again!

8/10 Good

thierry, dieppe

Liked: Cleanliness, staff & service, room comfort
Hotel sympa
Staff accueillant et souriant, toujours prêt à rendre service. L'hôtel est paisible et à proximité des animations et au calme.