Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Tourmaline

5 out of 5
The Tourmaline
Anniewatte, Kandy

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 51 reviews" "
Rating 8 - Good. 19 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 3 out of 51 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thenkutty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. Staff is really nice. I mean really nice. Pool was decent. Location is a little secluded and quiet, but you can get to town in less than 10 mins in car. Don't use tuk tuks. It's challenge for them to climb the hills. Not a new facility but its maintained pretty well.
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with family
Liked: Amenities
Lovely hotel with an incredible view
Stayed 2 nights in Jan 2024

2/10 Terrible

Ruchira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place at all. There was nobody at the reception. Gave us the wrong room. Then we asked for the room that we paid for. They charged exrtra for that. We didn't receive any bed sheets. The best part is I wanted to go the toilet at 4.00 am and found out no water in the toilet and I had to call the manager lady early in the morning but no answer. Terribel place. Avoid this place at all cost.
Stayed 1 night in May 2023

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star hotel
I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quick stopover
Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
Stayed 1 night in Jan 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

APOORVA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor stay experience
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Tasneem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful . Loved our stay at the hotel.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views are worth the journey
The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Stayed 1 night in Apr 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfortable and spacious Kandy Hotel
Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain top property. Quiet and calm.spacious rooms and good breakfast
Stayed 1 night in Mar 2019

10/10 Excellent

Dee, Brisbane

Travelled with group
Liked: Cleanliness
Wonderful hotel, elegant & serene. Fantastic view. Great staff & service, however gym needs updating.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location to view the entire city . They have a nice pool, attentive staff and good food for dinner and breakfast.
Stayed 1 night in Jan 2019

8/10 Good

Madhav

Liked: Cleanliness, staff & service, room comfort
Great hotel, old property
Good service, hotel is bit old
Stayed 1 night in Dec 2018

10/10 Excellent

Raymon Lat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel up in the mountains of Kandy
The Tourmaline was an amazing hotel to stay at. The staff was extremely polite and attentive and it made our stay very comfortable. They provided services we requested like day trips to Sigiriya and the rooms were clean. Very well done by hotel and they made us feel special during our whole stay. Only thing is it's up at the mountains so it's away from the city but they remedied it by providing free shuttle service to the city. Thank you Tourmaline for your hospitality.
Stayed 4 nights in Dec 2018

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sublime two days
We had a wonderful stay at this hotel. We loved the decor and atmosphere of the hotel. Felt relaxed from the moment we arrived and we met by smiles and a refreshing drink. The staff were so friendly and helpful. We enjoyed all our meals there. I wish we had been able to stay longer.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Gina, Kota Kinabalu Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice view from the room and resturaunt. Staff are friendly. I've ordered some food to my room, waiting for 1 hour.
Stayed 1 night in Sep 2018

8/10 Good

john

Great place to stay
The hotel is located on the slope of a hill. So, need to keep that in mind when you go out for a walk. Also, access to public transport is limited. The ambience is great. Great welcome. Staff at the front desk were very helpful. The rooms were spacious,clean. It has a lovely view of Kandy. The bathroom has a glass door in common with the room. This can be curtained off with a cane curtain, that has spaces between the canes. A bit awkward if you have children of both genders staying in the same room. There is no lift in the hotel (it is only 3 floors tall) and that can pose a problem when you have someone who cannot climb stairs or there is no bellboy to help you with the luggage ( you need to check out at odd hours) Food is good. The people at the dining area were very helpful and nice Spa is great. Overall a great experience
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

The greatest thing is that is has a tennis table and a tenis court. Nice pool and good internet.friendly staff. Not such a great breakfast nor menu.
Stayed 1 night in Aug 2018

8/10 Good

Robert, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Great Views and spacious rooms
Excellent hotel, except for the fact we didn’t know that they don’t serve alcohol... if we had known in advance we could have been better prepared and bought our own wine for dinner.
Stayed 2 nights in Aug 2018

10/10 Excellent

Krishmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very good Staff. Beautiful hotel good value for money
Stayed 1 night in Jun 2018

6/10 Okay

Aryan, India

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Stay
Spent 2 nights here with my family. 1) Spacious rooms with good views. 2) Good breakfast provided 3) Swimming pool is clean and well maintained. 9 feet deep pool. 4) Small TV (29”) provided in the room with limited channels. 5) No elevator so had to climb 2 staircases every time we stepped down. 6) Staff in the restaurant and front office needs some training in Customer Service. 7) No central air conditioning. Noisy Split AC in the room, which cooled well. 8) The bath tub is a bit high with no holding bars on the sides. So be very careful as it can get very slippery and risky specially with getting in and out of the tub.
Stayed 2 nights in May 2018

8/10 Good

Satinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great service, good food, poor internet, poor evening bar service.

10/10 Excellent

jennifer, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
A very friendly staff who accomodate individual needs. Waiters are superb and management very accomodating. All staff spoke English. Will go back again.
Stayed 1 night in Jan 2018

8/10 Good

Vinod Gupta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not Buffet it was Service on Table kind, They do not give accomodation to the driver on Web Bookings which is very surprising so the driver has to sleep in the city which is very disappointing for driver.
Stayed 2 nights in Dec 2017

8/10 Good

Seet Loke

Liked: Cleanliness, staff & service, room comfort
Good view but a bit far on top of the hill
Staffs very friendly and helpful. Hotel a bit old but the maintenance staffs done a good job to maintenance the hotel.
Stayed 1 night in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very gracious

4/10 Poor

Mohamad, Abu Dhabi

Disliked: Property conditions & facilities, room comfort
Not what I expected
Not what I expected.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to relax
Beautiful views. Friendly and helpfull staff - we had a wonderful time.

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a good price. Very clean rooms and very friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gare du centre-ville mais hôtel agréable
Stayed 2 nights in Feb 2020

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

10/10 Excellent

Samya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Very nice and clean hotel!
Stayed 1 night in Dec 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las vistas son fantásticas, la habitación y el desayuno incluido muy buenos y el personal muy atento y servicial
Stayed 1 night in Dec 2018

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رااااااااائع جدا
اطلالة الفندق رائعه جدا وموقع الفندق على مرتفع وبعيد عن الضوضاء
Stayed 2 nights in Jul 2018

10/10 Excellent

Huseyin cemal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Severek kalınabilir
Karşılama,oda,personel mükemmeldi.Şehir dışında dağda habuz oda çok geniş,çok memnun kaldım.

8/10 Good

Åsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt rent. Mycket fin frukost.
Lugnt. Rent. Fin utsikt. Taxi eller tuc-tuc till stan

8/10 Good

Sidse Bæk

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

KAI, 中国

还不错
位置在山上，离市区有一些距离，但好处是比较安静，房间景色也不错。酒店房间比较宽敞，但加床的床头板应该换换了，是破损的，和之前在有些网站上看到住客拍的照片一样，可能是我的运气不太好吧，虽然不影响用，但看上去的感觉让人有些不舒服。较为不便的是这个酒店在山上但不提供司机的免费食宿，由于入住当天碰巧太太的肠胃不舒服，为以防万一，我们希望司机能住在附近，酒店收取了我们1500卢比。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
حلو
كويس

6/10 Okay

abdulhameed, Ksa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Riyadh
سرير الاطفال ليس مجاني كذلك المياة في الغرفة موقعه فوق جبل ولاتستطيع النزول الا بسيارة اطلالة الغرفة جميله

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Gutes, etwas angejahrtes Hotel in schöner Lage.
Schön und ruhig gelegen, durch die hohe Lage gute Aussicht, wenn auch etwas weit weg vom Zentrum. Gut ausgestattet, schöner Pool, netter Service.