Dear Regina, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be very good and convenient, and that everything met your expectations. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay. Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Prashant Nilakh,General ManagerHilton Graden Inn, Kampala

Dear Mr. Jaydev,Thank you for taking the time to share your feedback regarding your recent stay at Hilton Garden Inn Kampala. We genuinely value your input as it helps us to improve our services and guest experience.We are delighted to hear that you found our location to be favourable and consider us a top option among hotels in Kampala. However, we are disappointed to learn that your experience fell short of expectations particularly regarding the delay in having your room ready on time.Please accept our sincerest apologies for any inconvenience. Rest assured, we have addressed these issues with our housekeeping and service teams to ensure that they are rectified promptly and that such occurrences are minimized in the future.We understand the importance of providing exceptional value for our guests, and we regret that your stay did not meet your expectations in this regard. Your feedback regarding the price and brand name will be shared with our management team for further review and consideration.We hope that you will give us another opportunity to exceed your expectations during your next visit to Kampala.Thank you once again for choosing Hilton Garden Inn Kampala.Warm regards,Prashant NilakhGeneral Manager

Dear Paul,Greetings of the day!Thank you for your kind words! We're thrilled to hear that you enjoyed our service during your stay. We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we succeeded with you. We hope to welcome you back soon for another fantastic stay!Sincerely,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for taking the time to share your wonderful experience at our property. We are delighted to hear that you found our hotel to be modern, clean, and that you enjoyed the variety of breakfast options we offer.It brings us great joy to hear that our restaurant and housekeeping staff were able to exceed your expectations with their exceptional service and politeness. Providing outstanding service is at the core of what we do, and it's always rewarding to know that our efforts have made your stay memorable.We are thrilled that you chose to spend seven days with us, and we are grateful for the opportunity to have been a part of your journey. Your kind words inspire us to continue striving for excellence in everything we do.We look forward to welcoming you back for another exceptional stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,Bernard FernandezGeneral Manager

Dear David,Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your recognition about our service. The team will be delighted to hear about your recognition. We look forward to welcoming you back soon!Best Regards,Bernard FernandezGeneral Manager

Dear Darlisha,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcoming you back soon. With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Dhiren,Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your kind gesture about our service. The team is delighted to hear about your recognition. We look forward to welcoming you back soon!Sincerely,Bernard FernandezGeneral Manager

Dear Jonathan,Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your ranking about our services. The team will be delighted to hear about your recognition. We look forward to welcoming you back soon!Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Amanuel,Thank you for taking the time to provide feedback on your recent stay at Hilton Garden Inn Kampala. We appreciate your positive comments on the overall experience.We are sincerely sorry to hear about the concern you raised regarding the room service. We take such matters seriously, and we want to assure you that the trust and safety of our guests are our top priorities.Our management team is already investigating this issue to ensure a fair and thorough examination. We understand the sentimental value of your perfume, and we are committed to resolving this matter promptly. Please accept our apologies for any inconvenience this may have caused.In our continuous efforts to maintain the highest standards, we will be implementing additional measures to prevent similar incidents in the future.Your feedback is invaluable, and we appreciate your patience as we work to address this matter. If there is any further information you can provide or if you have additional concerns, please feel free to contact our Guest Relations team at Aamir.Mastan@Hilton.com or +256 709 744 030.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Bernard FernandezGeneral Manager

Dear Noel,Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your ranking about our service. The team will be delighted to hear about your recognition. We look forward to welcoming you back soon!With every good wish,Bernard FernandezGeneral Manager

Dear Joanny,Thank you for sharing your feedback with us! We're thrilled to hear you had a great experience during your stay, and we truly appreciate your recognition about our service. The team will be delighted to hear about your recognition. We look forward to welcoming you back soon!Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Guest,Thank you so much for taking the time to share your thoughts about your recent stay at our hotel. We are delighted to hear about your positive experience and appreciate your kind words. Our team strives to provide exceptional service, and your feedback motivates us to continue delivering memorable stays to all our guests.We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Bernard Fernandez

Dear Valued Guest, I hope this message finds you in the best of spirits. On behalf of the entire team at Hilton Garden Inn Kampala, I wanted to express our heartfelt gratitude for taking the time to share your positive review following your recent stay with us.Your kind words and glowing feedback have warmed our hearts and motivated us to continue providing the best possible experiences for our valued guests. We are thrilled to hear that you enjoyed your stay and that our facilities, services, and staff contributed to your overall satisfaction.Your feedback is invaluable to us, as it helps us understand what we are doing right and where we can make improvements. Rest assured; we will continue to strive for excellence in every aspect of our hospitality.We look forward to welcoming you back to our hotel in the future. If there's anything more, we can do to enhance your next visit, please do not hesitate to reach out to us. Your comfort and satisfaction are our top priorities.Once again, thank you for choosing our hotel. We truly appreciate your support and trust in our services.Warm regards,Bernard FernandezGeneral Manager

Dear Valued Guest, I hope this message finds you in the best of spirits. On behalf of the entire team at Hilton Garden Inn Kampala, I wanted to express our heartfelt gratitude for taking the time to share your positive review following your recent stay with us.Your kind words and glowing feedback have warmed our hearts and motivated us to continue providing the best possible experiences for our valued guests. We are thrilled to hear that you enjoyed your stay and that our facilities, services, and staff contributed to your overall satisfaction.Your feedback is invaluable to us, as it helps us understand what we are doing right and where we can make improvements. Rest assured; we will continue to strive for excellence in every aspect of our hospitality.We look forward to welcoming you back to our hotel in the future. If there's anything more, we can do to enhance your next visit, please do not hesitate to reach out to us. Your comfort and satisfaction are our top priorities.Once again, thank you for choosing our hotel. We truly appreciate your support and trust in our services.Warm regards,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your valuable input as it helps us to continually improve our services.We are delighted to hear that you found our location to be convenient, being in close proximity to the Acacia Mall. Regarding your concerns about the quality of interior fittings, we apologize for any disappointment you experienced. We are committed to ensuring that our facilities meet the highest standards, and your feedback will certainly assist us in making necessary improvements.We have noted your comments about the bathroom decor and would like to assure you that we are actively working on enhancing the aesthetics of our guest bathrooms.It's great to hear that you found our air conditioning efficient and our rooms well-soundproofed. We have invested in these features to ensure our guests have a comfortable and peaceful stay.We are also pleased to know that you appreciated the variety of TV channels available in your room. We understand the importance of entertainment options for our guests.Regarding the restaurant pricing, we regularly review our menu and pricing to ensure they align with our guests' expectations. Your feedback will be considered during our next evaluation.Once again, thank you for taking the time to provide us with your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm Regards,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Vishal,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcoming you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest, Thank you for staying with us and sharing your feedback. While my young associates work very hard to ensure our guests have the most memorable stay with us, I am certainly alerted that we could not live up to your expectations (2/10). Please accept my sincere apologies for the unpleasant experience. Notwithstanding the above, I hope you will give us opportunities in future to showcase our improvements to you. With every good wish, Bernard Fernandez General Manager.

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Purity,Thank you for taking the time to share your feedback with us regarding your recent stay at our Hilton Inn in Uganda. We sincerely apologize for the inconveniences you experienced during your visit. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve and provide a better experience for our guests.We understand your concerns about the damp smell in the corridors and the laundry charges. We take the issue of air quality seriously and will work on addressing this immediately (yes, it could have been due to the carpet shampooing done, apologies for the same again). Additionally, we will review our laundry pricing to ensure it aligns better with our guests' expectations.Regarding the printing charges, we apologize for any confusion caused. We are currently reevaluating our policies to make the costs more transparent and consider including printing services as part of the room amenities.As for your disappointment with the branding and fees, we regret that we did not meet your expectations. We strive to deliver the highest level of service in line with the Hilton brand standards across all our properties. We will be taking your feedback into consideration as we work to enhance our offerings.On a positive note, we are delighted to hear that you enjoyed the continental breakfast. We will continue to maintain the quality of our breakfast offerings and other services that meet the high standards you rightfully expect from Hilton.Once again, we sincerely apologize for the shortcomings you encountered during your stay. Your feedback will be shared with our team, and we will take immediate actions to improve our services and policies.We hope you would consider giving us another opportunity to serve you in the future. Should you plan to return, please feel free to reach out to us directly, and we will ensure a more pleasant and memorable stay.Thank you for choosing Hilton Inn Uganda, and we appreciate your valuable feedback.Sincerely,Bernard FernandezGeneral Manager

Dear Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Warm Regards, BERNARD FERNANDEZGeneral Manager

Dear Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear MirembeThank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Kebokile:Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Ketan Shah:Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. Sorry for the business center disappointment. We shall stay more focus on the stationary.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Warm Regards, BERNARD FERNANDEZGeneral Manager

Dear Libere,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest, Thank you for staying with us and sharing your feedback. While my young associates work very hard to ensure our guests have the most memorable stay with us, I am certainly alerted that we could not live up to your expectations (6/10). Please accept my sincere apologies for the unpleasant experience. Notwithstanding the above, I hope you will give us opportunities in future to showcase our improvements to you. With every good wish, Bernard Fernandez General Manager.

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon. With every good wish, Warm Regards,BERNARD FERNANDEZGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Louis,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear TylerThank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Warm Regards, BERNARD FERNANDEZGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon. With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,

Dear Valued Guest,Thank you for your recent stay at Hilton Garden Inn Kampala and for your valuable feedback.Your positive comments are highly appreciated. Please accept my sincere apologies for the disappoint. We have noted the concerns you have highlighted and will certainly take necessary corrective measures and we will do our best to delight you should you give us the opportunity in future. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better.We look forward to welcome you back soon.With every good wish,Sincerely,BERNARD FERNANDEZGENERAL MANAGER

Dear Valued Guest,We are happy to see your 5/5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. I will go ahead and shared your feedback with my team, which for certain will have us motivated and we deliver more great experiences to our guest.We look forward to seeing you again in the near future.With every good wish.Bernard FernandezGeneral Manager

Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. With every good wish, Warm Regards, BERNARD FERNANDEZ General Manager

Dear Valued Guest,Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon.With every good wish,Bernard FernandezGeneral Manager

Dear Valued Guest, Thank you for your positive comments. We are glad the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. With every good wish, Bernard Fernandez General Manager