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Reviews of The Plaza Hotel Kalgoorlie

3.5 out of 5
The Plaza Hotel Kalgoorlie
45 Egan St, Kalgoorlie, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 159 reviews" "
Rating 8 - Good. 69 out of 159 reviews" "
Rating 6 - Okay. 20 out of 159 reviews" "
Rating 4 - Poor. 5 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to amenities and perfect for business. Clean spacious and comfortable with good work spaces. Only exception is inability to book meals and drinks to room to pay in one payment with one invoice. Apparently due to booking through second parties like Expedia this can’t be done. Even though it is okay at hotel and they have my card details upon arrival? Frustrating.
Stayed 3 nights in May 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Tim

Travelled with group
Average. Definately not a 4 Star hotel. Not cheap for what we got, disinterested staff, couldn’t eat my dinner meal there and the buffet breakfast was very ordinary too. Terrible coffee to boot. Will try elsewhere next time.
Stayed 1 night in Mar 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Hey great place
Stayed 2 nights in Feb 2024

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel close to CBD
Stayed 2 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Jan 2024
Response from Farina on 31 Jan 2024
Dear Gary,Thank you for your 4 star review. We are glad to know that you enjoyed your stay with us, and our staff were welcoming. We hope to see you again. Thank you.Kind Regards,Farina ChhetriGuest Experience ManagerThe Plaza Hotel

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable. Clean
Stayed 1 night in Jan 2024
Response from Farina on 31 Jan 2024
Dear Tina,Thank you for your lovely feedback. We are so glad to hear you had a comfortable stay. We would love to see you again. Thank you.Kind Regards,Farina ChhetriGuest Experience ManagerThe Plaza Hotel

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Caroline

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Des

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Farina and the staff were outstanding. We stayed over Christmas and they made our stay relaxing and enjoyable
Stayed 3 nights in Dec 2023
Response from Farina on 31 Jan 2024
Dear Des,Thank you so much for your lovely feedback. We really appreciate you taking the time to write this, and I will share this with the rest of our team. We hope to welcome you back again.Kind Regards,Farina ChhetriGuest Experience ManagerThe Plaza Hotel

6/10 Okay

Ray

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Dudley

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Noni

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 1 night in Oct 2023
Response from Farina on 5 Dec 2023
Dear Noni,We very much appreciate your comments regarding your stay at The Plaza Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.Sincerely,Farina Chhetri,Guest Experience ManagerThe Plaza Hotel

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Tasza

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My stay at The Plaza was for a work trip. I really enjoyed my stay. It was all neat and tidy. However, the room was not serviced for the whole 3 days of my stay.
Stayed 3 nights in Sep 2023
Response from Farina on 3 Jan 2024
Hi Tasza,Thank you for your review, we are glad you enjoyed it. We have the Eco green stay rate going on which is lower in price because there is no housekeeping service included in the rate. This is our step towards becoming more eco friendly and every room that chooses to book using this rate, a certain amount is donated on their behalf to our choice of charity. For those who would like daily housekeeping service, that option is available too. Thank you and we hope to welcome you again. Kind Regards,Farina ChhetriGuest Experience ManagerThe Plaza Hotel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay
Stayed 2 nights in Sep 2023

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms were great (clean, spacious, comfortable). Parking was secure but limited and tight. With two exceptions (a cheerful receptionist at checkin and a very helpful housemaid) staff were frosty. Property has a self-service laundry which was useful. Left exhausted by guests in neighboring rooms who shouted from the balcony and moved furniture consistently throughout day and night. Next time we’ll choose a quieter property.
Stayed 2 nights in Sep 2023
Response from Farina on 3 Jan 2024
Dear Jim,Thank you for your review. We are sorry to hear that your experience was not up to our expectations. We do not have control over the guests that choose to book with us, however we can ensure given that our main clientele are corporate guests, it does not happen often.We hope you will give us another opportunity to serve you better. Thank you.Kind Regards,Farina ChhetriGuest Experience ManagerThe Plaza Hotel

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle Van De

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Farina on 5 Dec 2023
Dear Michelle,We very much appreciate your comments regarding your stay at The Plaza Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one.Sincerely,Farina Chhetri,Guest Experience ManagerThe Plaza Hotel

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed Hotel but overpriced. I would stay elsewhere in future,
Stayed 1 night in Aug 2023

10/10 Excellent

Han

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Stuart

Stayed 2 nights in Aug 2023

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to centre and fantastic staff
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Liked: Property conditions & facilities
So
Stayed 2 nights in Aug 2023
Response from Jai on 10 Aug 2023
Dear Mark,Thank you for your 4-star rating, we hope to see you soon again.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2023
Response from Jai on 20 Jun 2023
Dear Andrew,Thank you for ranking us 5 out of 5. We are glad to hear you enjoyed your stay. We look forward to welcome you soon again.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Very comfortable, welcoming hotel - very friendly - lovely touches including drink from the bar - great tapas
Stayed 2 nights in Jun 2023
Response from Jai on 20 Jun 2023
Dear Rodney,We very much appreciate your feedback for the hotel and our team at The Plaza Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cleanliness of the room and fixtures. The outside environment while not threatening made you feel uncertain until you got to well lit areas away from the hotel.
Stayed 1 night in Jun 2023
Response from Jai on 20 Jun 2023
Dear Thomas,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

10/10 Excellent

Gary

Stayed 2 nights in Apr 2023
Response from Jai on 20 Jun 2023
Dear Gary,Thank you for your 5-star rating, we hope to see you soon again.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jai on 20 Jun 2023
Dear Trevor,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location, friendly staff. As first time guests we weren't allowed to book things to our room, bar ect.
Stayed 3 nights in Jan 2023
Response from Reservation staff on 6 Feb 2023
Hi BarryWe are so glad you enjoyed your stay with us! We would love to welcome you back anytime you feel like visiting us

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful in rectifying a mistake I had made when booking in the type of bed we needed. Enjoyed seeing Kalgoorlie for the history and for family history reasons. And enjoyed drives we took north from Kalgoorlie and a lovely bushwalking area on the outskirts of the city.
Stayed 3 nights in Oct 2022
Response from Jai on 17 Jan 2023
Dear Bill,Thank you for 10 out of 10 rating. We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback about our team and we hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

6/10 Okay

Francis

Liked: Staff & service
Great location
Great location, hotel is a bit old especially for the price. Room was generally clean however there was a bunch of long hair in the shower which meant that we needed to clean the shower first. It was a bit gross.
Stayed 1 night in Jan 2023
Response from Jai on 17 Jan 2023
Dear Francis,Thank you for taking the time to provide feedback for your recent stay at The Plaza Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location to restaurants and pubs is within an easy walk. The room itself is in need of maintenance. Our balcony had no furniture so had to bring out a chair and a small table from the room. The lock on the sliding door was not working and was fixed for us. The sink tap is loose. They have movie channels that do not work. Good news is we weren’t there for the tv. The price I paid was okay but don’t think it’s worth over $200 a night if that is the normal price. We had room service our first night and one choice was not available. We both ordered a pasta dish and both were a bit dry. I don’t think the food was made to order but pre-made and reheated. 5 out of 10. My last visit was spectacular and I hope this was just an unlucky visit for us. I’ll let you know in 6 months.
Stayed 3 nights in Dec 2022
Response from Jai on 9 Jan 2023
Dear Andrew,Thank you for taking the time to provide feedback for your recent stay at The Plaza Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We are waiting for new balcony furniture delivery, and working to improve above concerns.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Oct 2022
Response from Jai on 3 Nov 2022
Dear Stanley,Thank you for your 5-star rating, we hope to see you soon again.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Malcolm

Liked: Cleanliness, property conditions & facilities
Clean close to the pubs
Stayed 1 night in Oct 2022
Response from Jai on 3 Nov 2022
Dear Malcolm,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Kalgoorlie stopover
Nice clean place, rooms in good renovated condition and spacious enough to move around with table inside and on the balcony. Just a short walk to Hannan Street. Onsite secure parking. Only negative - aircond heating capped at 24 deg - took a while to heat room. Have stayed before will stay again.
Stayed 1 night in Oct 2022
Response from Jai on 3 Nov 2022
Dear Raymond,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff, facilities very good. Dining was very convenient, given that their was very little open down the street.
Stayed 1 night in Sep 2022
Response from Jai on 30 Sept 2022
Dear Kevin,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy
Stayed 1 night in Sep 2022
Response from Jai on 30 Sept 2022
Dear Richard,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

6/10 Okay

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and value for money.
Stayed 1 night in Sep 2022
Response from Jai on 30 Sept 2022
Dear Geoff,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

6/10 Okay

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Really it's digs for FIFO workers. Keep expectations low. Good points... comfortable bed. Showers works.
Stayed 2 nights in Sep 2022
Response from Jai on 30 Sept 2022
Dear David,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely, modern and clean. Bathroom was tiny so definitely one at a time. Bed very comfortable and had a great nights sleep.
Stayed 1 night in Sep 2022
Response from Jai on 9 Sept 2022
Dear Deborah,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Kal
I was very pleased to be able park both my small trailer and van in a secure off street site. Room was clean and comfortable. Staff friendly and helpful. Restaurant was overpriced.
Stayed 2 nights in Aug 2022
Response from Jai on 9 Sept 2022
Dear Ian,We are glad to hear that you enjoyed your stay at The Plaza Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one.Sincerely,Jaideep Bhardwaj,General ManagerThe Plaza Hotel

8/10 Good

Glen

Business traveller
Liked: Cleanliness
Close to city centre and secure parking a priority. Rooms clean and well maintained. Grumpy staff.
Stayed 1 night in Jun 2022
Response from jai on 6 Jul 2022
Dear Glen, We very much appreciate your comments regarding your stay at The Plaza Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager The Plaza Hotel

4/10 Poor

Richard

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Understand there is staff shortages however got ignored for over 15 minutes and had to go to the counter to order the meal. The steak was rare when I ordered medium and again no one came to check, I left most of the meal and fortunately they did not charge me in the end.
Stayed 1 night in May 2022
Response from Jai on 6 Jul 2022
Dear Richard, Thank you for taking the time to provide feedback for your recent stay at The Plaza Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and not maintained Please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager The Plaza Hotel

6/10 Okay

Omar

Travelled with partner
Liked: Staff & service
Shower was weak and also wouldn't stop dripping needs fixing.
Stayed 1 night in Apr 2022

8/10 Good

Hamlet

Stayed 1 night in Apr 2022