The Straits Apartment, Jalan Abdul Samad, Johor Bahru, Johor
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very clean, very spacious
Sound proofing not so good but bed and rooms are comfortable help in sleep
Basic amenities are provided
Like the view at breakfast
Breakfast variety is limited but delicious
Couldn't connect to the wifi
Jing Ling
Stayed 1 night in May 2024
Response from Ahmad on 16 May 2024
Dear Guest, Thank you very much for taking the time to write your review on your stay experience. Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated. Looking forward to welcoming you and your guests back soon! Have a great Day! Sincerely, The Management
The handphone reception is not very ideal. Front desk can choose not to answer the calls.
No sound proofing. You can practically hear the guests walking pass at the corridor and guests dragging their chairs on the upper floor
Jennifer Fang Ni
Stayed 2 nights in Feb 2024
Response from Ajit on 23 Mar 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management..
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management
No wifi at room. After reporting, the IT staff said they had changed to another company but front desk still gave us the old one. Seemed front desk didn't know what's going on at the hotel. Second, the door key didn't work twice (I just stayed for 1 nite). No F&B restaurants nearby and must take Grab for in & out....
SM Freedom
Stayed 1 night in Feb 2024
Response from Ajit on 21 Mar 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management
Area was abit ulu plus didnt have much dinning, stores that sell foods around.
Room was simple but cozy
vincent
Stayed 1 night in Feb 2024
Response from Ajit on 21 Mar 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management
Nearby the checkpoint! Love how clean and simple the stay was. Will be back :)
Diana
Stayed 1 night in Feb 2024
Response from Ajit on 21 Mar 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management
Nice & very spacious studio suites for couple or family getaway. The room includes breakfast.
The only problem is for those light sleepers…..because there are many wild roosters around the area which start cuckooing as early as 3am
Hanif
Stayed 1 night in Jan 2024
Response from The Management on 8 Feb 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are deeply sorry to hear that your experience was disrupted by the noise from the nearby roosters, resulting in a lack of sleep for you and your family.Please accept our sincerest apologies for any inconvenience this may have caused. We understand how important a good night's rest is during your stay, and we regret that we fell short of providing you with a peaceful and comfortable environment.We take guest feedback seriously and will address this matter with the relevant authorities to explore possible solutions to minimize noise disturbances in the future. Additionally, we will review our room allocation procedures to ensure that guests are placed in quieter areas whenever possible.Your comfort and satisfaction are our top priorities, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.Once again, we apologize for the inconvenience you experienced and hope that this isolated incident will not deter you from considering staying with us again in the future. Thank you
The rooms are spacious but quite noisy especially during early morning 5:00am.
Kok Keong
Stayed 2 nights in Jan 2024
Response from The Management on 30 Jan 2024
Dear Guests,Thank you for choosing us as your accommodation destination.We have shared your feedback with the relevant Department Managers for further improvement and action to be taken.Sincere apologies for the inconveniences caused during your stay and we hope this does not deter you from returning here.We look forward to welcoming you back soon!
6/10 Okay
Verified traveller
Travelled with family
2 Jan 2024
Liked: Cleanliness, staff & service
Room is decent with the basic necessity but location of the hotel is really ulu and no shopping malls within walking distance. There is also no restaurant or cafe within the hotel.
Verified traveller
Stayed 1 night in Dec 2023
Response from The Management on 21 Jan 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Referring to your review, a gentle note that our hotel is strategically located in the city center and only 5 minutes drive to Danga Bay Belletime shopping Center , 10minutes drive to KSL mall and there is many cafes, restaurant (24 hours mamak)and convenient mart within walking distance from our hotel. Online Food Delivery is also available however you need to pick up your items at the Security Post located at lobby level. Please feel free to contact our Front office team for assistances and information.Looking forward to welcoming you and your guests back soon! Have a great Day!
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management
Rooms are nice and spacious compare to other properties around this location.
Ram Mahalingam
Stayed 1 night in Dec 2023
Response from The Management on 21 Jan 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!
8/10 Good
Qias
Travelled with family
21 Dec 2023
Liked: Cleanliness, staff & service, amenities
First time 3D2N stay with my 3 children. Booked last minute because last minute planning. Got this good offer from the apartment via Expedia app. Fast check in & check out. Environment is peaceful! Simple breakfast given by the apartment. Food stalls & groceries shop via walking distance.
Wifi reception was bad! Hardly got any network for the whole day! Always lagging…
1 of the plug at microwave area is faulty!
The swimming pool is sandy & below the pool was many cigarettes bud laying around.
Need to improve on these above please.
Overall, the stay is pleasant! Thanks!
Qias
Stayed 2 nights in Dec 2023
Response from The Management on 21 Jan 2024
Dear Guests,Thank you for choosing us as your accommodation destination.We have shared your feedback with the relevant Department Managers for further improvement and action to be taken regards to the Wifi connection.Sincere apologies for the inconveniences caused during your stay and we hope this does not deter you from returning here.We look forward to welcoming you back soon! Thank you.
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!
Spacious and clean room. Bed is slightly hard.
There is a pool as well as kids pool.. small but still lots of fun.
Simple buffet breakfast but food is good.
There is nothing much around the area
Colleen
Stayed 2 nights in Dec 2023
Response from The Management on 21 Jan 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!
Check-in was easy. Need a RM100 deposit tho. Requested high floor, didn't get it.
big apartment. Not the one I booked though. This apartment didn't even feature on the website. I booked a studio king. This was a weird 1 bed with the living room window looking onto the corridor which I didn't like. Was also a big security risk imo as someone could easily gain entry to the apartment.
No safe inside the apartment. Also, no pots and pans to cook. Pointless to say fully fitted kitchen when there's nothing to cook with!
Just 2 plates, bowls and mugs. Not even a glass!
Nice swimming pool on the 5th floor and small gym.
Apartment far away from the main town. Walked it once but took nearly an hour.
Convenient mini mart nearby. Wouldn't recommend the Indian across the street tho. Got bad upset stomach after eating there. Be warned!
TV only through the internet, which was down for the duration of my 3 day stay so couldn't watch anything.
No bedside light which made it awkward at night time. Good Aircon and comfortable bed.
Verified traveller
Stayed 3 nights in Dec 2023
Response from The Management on 21 Jan 2024
Dear Guests, Thank you for choosing us as your accommodation destination.Referring to your review above, Please note that you were booked into a studio suite King but for your kind information, there is 4 units of the Studio Suite King on each floors and the layout/design of the Studio suites are different from each other. 1) Studio Suite 05A Units : Stretched unit with 5a panel windows & bathroom is together at kitchenette area.2) Studio Suite 06A Units- High wall windows with attached bathroom in the room.3) Studio Suite 07a Units - Only units that has a separated small living hall and bedroom. 4) Studio Suite 08A Units - Large Bedroom but Bathroom is together at kitchenette area. The hotel does provide kitchen utensils and other amenities such as Hairdryer, Iron & board but upon requests only. Please contact our reception for items requests.The hotel does not provide satellite or cable tv channels. Only local Malaysian and certain Singapore channels only. Youtube and Netflix app is available but you do need to log in using your own account.Hope this information helps and does not deter you from returning back here soon! Thank you & Have A great day !Table lamp/ bed lamp is temporarily not available due to safety purposes.
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!
2/10 Terrible
Verified traveller
Travelled with group
4 Nov 2023
Disliked: Room comfort
I know I’m not coming back
Location is isolated. My advice is to stay away from this property unless u are oblivious to noise and ok to deal with early morning prayer chants and rooster calls starting from ard 3am. Beds are rock hard.
Great stay, the place is very clean and the room is huge. Great for family! Night time it’s quite noisy, dog barking. Staff is very friendly and helpful, would still recommend staying here. Awesome place!
Comfy place to stay. Well maintained room n facilities.
Siti Azrina
Stayed 1 night in Oct 2023
6/10 Okay
Verified traveller
Travelled with family
16 Oct 2023
What you expect with the pricing. BF out dont expect wonders as the pricing. Rooms ok² only. Nothing to be expected.
Verified traveller
Stayed 1 night in Oct 2023
8/10 Good
S
19 Sept 2023
Liked: Cleanliness
S
Stayed 2 nights in Jun 2023
Response from The Management on 23 Sept 2023
Dear Guest,Thank you for taking the time to share your rating with us! We appreciate your feedback and are delighted to see that you gave us a score of 4 out of 5.Your positive feedback is truly appreciated and serves as motivation for us to continue striving for excellence in serving our guests. If you have any specific comments or suggestions on how we can make your next stay even better and earn that elusive fifth star, please feel free to share them with us.We look forward to the opportunity to welcome you back and provide you with a 5-star experience on your next visit.Once again, thank you for choosing The Straits Suites & Residences, and we value your support.Warm regards,
As it was still new, was clean and in good condition. The room was spacious. Only grievance is the quality of breakfast. The nearby coffeshops have better range and quality. So lower your expectations if you decide to wake up early and have breakfast.
nanthakumar
Stayed 2 nights in Sep 2023
Response from The Management on 23 Sept 2023
Dear Mr Nanthkumar,Thank you for choosing The Straits Suites & Residences and for your feedback. We're glad you found our property clean and spacious.However, we apologize for not meeting your breakfast expectations. We're taking your feedback seriously and will improve our offerings.Your input is important, and we're committed to making your next stay more satisfying.We look forward to serving you better.Best regards,
Dear Mr Mohamad Fazli,Thank you so much for your kind words and positive feedback! We are thrilled to hear that you found our space clean and our staff friendly.At The Straits Suites & Residences, we take great pride in providing a clean and welcoming environment for our guests, and our friendly staff is dedicated to ensuring a memorable stay.Your satisfaction is our top priority, and your feedback inspires us to continue delivering exceptional service. We look forward to welcoming you back in the future for another enjoyable stay.If you ever need anything during your next visit, please do not hesitate to reach out. We are here to make your stay as comfortable and pleasant as possible.Warm regards,
Great property for the price point that I had paid! Property was new and in excellent condition. No issues with cleanliness whatsoever and housekeeping came by daily, which was a pleasant surprise for a service apartment-like venue.
Saw some comments that it was a little far away from amenities, but it was a mere RM6 Grab ride from places like KSL city & City Square.
Had noisy chickens in the morning but not within the control of the hotel. Only grouses I have were that the bed was a little too hard for my liking & the wifi strength was not great.
Nevertheless, still a good stay and would highly recommend for families!
John
Stayed 2 nights in Sep 2023
Response from The Management on 23 Sept 2023
Dear Mr John On,We are absolutely delighted to hear about your fantastic experience at The Straits Suites & Residences! Thank you for choosing our property and for sharing your feedback.It's wonderful to know that you found our property to be excellent value for the price. We take great pride in maintaining its new and pristine condition, and our daily housekeeping service is indeed a unique feature for a service apartment-like venue.We appreciate your understanding regarding the occasional morning serenades by our feathery friends—it's a slice of local charm that's beyond our control.I'm sorry to hear that the bed was not to your liking, and we'll certainly take note of your feedback about the Wi-Fi strength to make improvements. We always strive to enhance our guests' comfort.Thank you for highly recommending us to families. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.Warmest regards,
So far everything is good , air con cooled enough, water pressure strong enough. Room lock was spoil, had to put a fire extinguish behind as a secondary security.
Breakfast was 2/5 star, lack of food during 9.30am already. Less table and chair. Even cup also less.
Slope going up car park was dangerous, bigger car like SUV or MPV need extra caution.
Verified traveller
Stayed 2 nights in Aug 2023
6/10 Okay
Long Kuang Eric
Travelled with family and small children
4 Sept 2023
Liked: Staff & service, amenities
The staff is friendly and helpful but the internet is terribly sluggish.
Dear Ms Nurdiana,Thank you very much for taking the time to write your review on your stay experienceGuest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.We look forward to your return visit !Thank you
The room very comfortable. But the hot water not function well. My suggestion please provide 1 to 2 plates and spoon as well as iron since it is apartment.
Dear Mr Abdulrahman,Thank you very much for taking the time to write your review on your stay experienceGuest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.We look forward to your return visit !Thank you
8/10 Good
Maooz
Travelled with family, Travelled with family and small children, Travelled with partner
Staffs are helpful. Cleanliness needs to be improved.
Maooz
Stayed 1 night in Jul 2023
Response from The Management on 11 Aug 2023
Thank you very much for taking the time to write your review on your stay experience. We are truly sorry to hear of your unpleasant experience and the challenges facedWe have shared your feedback with the relevant Department Manager which I assure you are much appreciated and will be looked into accordingly for their corrective and improvement measures.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.Please contact our Front Office Asst. Manager, Ms Sujata at am@thestraits-suites.com for further assistances and information.We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times.Thank you
Overall a nice and spacious apartment. Clean bedroom, comfortable stay. No washing machine. Located a short distance drive from custom.
Verified traveller
Stayed 1 night in Jul 2023
Response from The Management on 11 Aug 2023
Thank you very much for taking the time to write your review on your stay experience. We have shared your feedback with the relevant Department Manager which I assure you are much appreciated and will be looked into accordingly for their corrective and improvement measures.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.Please contact our Front Office Asst. Manager, Ms Sujata at am@thestraits-suites.com for further assistances and information.We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times. Thank you
6/10 Okay
Afzal
Travelled with family and small children
10 Jul 2023
Liked: Staff & service
Disliked: Cleanliness
Don't expect too much! Booked 2 rooms and 1 was not even cleaned. Wi-Fi connection was hopeless. The Wi-Fi gets connected but no internet, we had to use our roaming. One of our room entrance door lock was spoilt so that added to poor security. However, the staff was great as he ensured our stay was comfortable even though with shortcomings. But definitely I won't be coming back here next time.
Afzal
Stayed 1 night in Jul 2023
Response from The Management on 11 Aug 2023
Dear Mr Afzal,Thank you very much for taking the time to write your review on your stay experience. We are truly sorry to hear of your unpleasant experience and the challenges faced.We have shared your feedback with the relevant Department Manager which I assure you are much appreciated and will be looked into accordingly for their corrective and improvement measures.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.Please contact our Front Office Asst. Manager, Ms Sujata at am@thestraits-suites.com for further assistances and information.We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times. Thank you.
Overall is good. Room is big and comfortable. I just hope they may prepare some plate/cutlery/kitchenette in the room. Fridge cleanliness need to be notice as well.
LESTARI
Stayed 1 night in Jun 2023
Response from The Management on 11 Aug 2023
Dear Ms Lestari,Thank you very much for taking the time to write your review on your stay experience. We are truly sorry to hear of your unpleasant experience and the challenges faced.We have shared your feedback with the relevant Department Manager which I assure you are much appreciated and will be looked into accordingly for their corrective and improvement measures.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.Please contact our Front Office Asst. Manager, Ms Sujata at am@thestraits-suites.com for further assistances and information.We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times.Thank you.
It's near Lazy Monday, a relatively new Instagram spot for burgers, amd many 24-hour fast food outlets. Convenient for those who drive.
Randy
Stayed 3 nights in Jun 2023
Response from The Management on 11 Aug 2023
Dear Mr Randy,Thank you very much for taking the time to write your review on your stay experience. Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve the guest services as well as to give us a better understanding of our guest's needs in resolving issues promptly and fairly. You taking the time to write your review is greatly appreciated.Please contact our Front Office Asst. Manager, Ms Sujata at am@thestraits-suites.com for further assistances and information.We look forward to your return visit with a warm welcome and you can be certain of our best attention at all times. Thank you.
Salam Sejahtera!Thank you for choosing us as your vacation destination.Your feedback is much appreciated and looking forward to welcoming you back!Have a great day!
Salam Sejahtera!Thank you for choosing us as your vacation destination.Your feedback is much appreciated and looking forward to welcoming you back!Have a great day!
Salam Sejahtera!Thank you for choosing us as your vacation destination.Your feedback is much appreciated and looking forward to welcoming you back!Have a great day!
6/10 Okay
Joshua
Travelled with group
25 May 2023
Liked: Cleanliness
Dont expect too much.
Joshua
Stayed 1 night in May 2023
Response from The Management on 21 Jun 2023
Salam Sejahtera!Thank you for choosing us as your vacation destination.Your feedback is much appreciated and looking forward to welcoming you back!Have a great day!
Salam Sejahtera!Thank you for choosing us as your vacation destination.Your feedback is much appreciated and looking forward to welcoming you back!Have a great day!
6/10 Okay
Yoshiyuki
14 Mar 2024
Yoshiyuki
Stayed 1 night in Mar 2024
Response from Ajit on 15 Apr 2024
Dear Guest,Thank you very much for taking the time to write your review on your stay experience.Guest feedback, whether positive or otherwise, is essential in our continuous effort to improve our services. You taking the time to write your review is greatly appreciated.Looking forward to welcoming you and your guests back soon! Have a great Day!Sincerely,The Management