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Reviews of Erya by Suria Johor Bahru

2.5 out of 5
Erya by Suria Johor Bahru
Jalan Tenteram, Tanjung Puteri, 2899, Johor Bahru, Johor

Reviews

5.0
Rating 10 - Excellent. 7 out of 171 reviews" "
Rating 8 - Good. 25 out of 171 reviews" "
Rating 6 - Okay. 52 out of 171 reviews" "
Rating 4 - Poor. 41 out of 171 reviews" "
Rating 2 - Terrible. 46 out of 171 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

10/10

Amenities

4.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in May 2021

6/10 Okay

Chun Yiong

Not so good. Old furniture in room.. Need to change if wanting to attract more guests!
Stayed 1 night in Apr 2019
Response from Masliza (FOA) on 28 Apr 2019
Dear Mr/Mrs Chun Yiong, Thank you for spending your time to write a review of your stay at eRYAbySURIA hotel. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.

6/10 Okay

Verified traveller

Stay was ok except that the noise from the outside is too noisy
Stayed 1 night in Mar 2019
Response from natasha on 21 Mar 2019
Dear Sir/Madam, First of all, we would like to express our utmost gratitude for your kind and generous feedback on your visit to eRYAbySURIAeRYAbySURIA JohorBahru. Hotel. We were happy to hear about your pleasant stay with us and how you enjoyed our(services/cleanliness/breakfast/food/attraction ) However we would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Room
The room is not amazing and still little dusty. They should prepare to clean up and ready for AC because AC is very low air and not cold enough. I was feeling so wet during I was sleeping.
Stayed 3 nights in Oct 2018
Response from masliza on 8 Oct 2018
Dear Mr David, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything is good but the shower water need to be fixed because the water drip is not very strong and is hard to bath.
Stayed 2 nights in Sep 2018
Response from masliza on 25 Sept 2018
Dear Mr Lee, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from zana on 8 Sept 2018
Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 Terrible

Sarinah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untold truth
Parking was unsafe. In a bother building with no security! My brother's car was scratched :( In the website claimed that outdoor pool is one of the facilities, but actually the pool was in another building. The elevator has no censor! Always hit either my baby's stroller or my mom's wheelchair. Toilet was to. Bad drainage system. My brother's A.C. was spoilt. There are mosquitoes, made complaint and the maintenance placed the anti mosquitoes repellent thingy. The clock in the room is without a battery. Inform reception and they sent the maintenance guy who told us will replace the battery but till next day, no follow up action. My dad took the clock down to avoid us from any confusion. What a wasted family trip for us :(:(:(
Stayed 1 night in Aug 2018
Response from shahazwani on 24 Aug 2018
Dear Mrs.Sarinah, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 Good

Nary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great service
When we first arrived was abit shocked with the overall condition of the hotel and the stale smell but the entire staff were so friendly and helpful that made our stay there wonderful and the room was clean and wheelchair accessible
Stayed 3 nights in Jul 2018
Response from zana on 24 Jul 2018
Dear Mrs Nary, Thank you for taking the time to review your Erya By Suria Johor Bahru. It is always a pleasure to hear that our guests had an enjoyable stay with us. We delighted that our services and facilities met your every expectation. We take pride and are grateful for your positive feedback. We hope that you will return for another stay with us soon. Best Regards Erya By Suria Johor Bahru

6/10 Okay

Khim

wifi not fast, hang
Response from Zana on 10 May 2018
Dear Mr Khim Thank you for spending the time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. You have our sincerest apology for the predicament caused by the issue and we hope that we will have the chance to welcome you again in the future. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 Good

Ang

Liked: Staff & service, room comfort
Had a pleasant stay!
It was an average hotel, with comfortable room and necessities. However, the bathroom can be improved further for the pressure of the shower head. The service staff is prompt in assisting us, we had an issue with the windows and aircon. Maintenance crew came within 5 minutes after we called the reception.
Response from reservation, zana on 10 Apr 2018
Dear Mr Ang, Thank you for taking the time to post a review of your stay with us. We are happy to hear that you had a very positive experience staying with us. It is our commitment and pleasure to ensure that every guest enjoys their stay at the Erya By Suria Johor Bahru. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly furnished, old and aircondition hot even at lowest settings. Hairdryer not available in room. Distinctive odor in room
Stayed 1 night in Feb 2018
Response from Zana on 22 Feb 2018
Dear Mr Thomas, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

4/10 Poor

ZAHITA

Disliked: Cleanliness, property conditions & facilities, room comfort
In a connecting room, one room ac not working, other room heater & tv was not working & the list goes on.
Stayed 1 night in Feb 2018
Response from Zana on 22 Feb 2018
Dear Ms Zahita, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

6/10 Okay

Khim

Stayed 1 night in Jan 2018
Response from Zana on 22 Feb 2018
Dear Mr Khim On, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We hope that we will have the chance to welcome you again in the future. Kind Regards Eryabysuria Johor Bahru

6/10 Okay

Khim

Disliked: Property conditions & facilities
waiting manager long time no show, got some one knock my door in night time.still no ans
Stayed 1 night in Jan 2018
Response from Guest Service Officer on 9 Feb 2018
Dear Mr Khim Thank you for spending some time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. You have our sincerest apology for the predicament caused by the issues and we hope to see you again soon. Kind regards Erya By Suria Johor Bahru

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room
place ok.no wifi in room, no telephone to call room service. first time enter room. no towel provided..need to call room service..towel n bed sheet not so clean..this is what i faced.please improve your service.tq
Stayed 1 night in Dec 2017
Response from zana on 5 Jan 2018
Dear Sir, Thank you for taking time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We hope to have a second chance to serve you. Thank you Best regards, Erya by Suria Johor Bahru

2/10 Terrible

Gadz, Philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staycation
disappointed
Stayed 1 night in Sep 2017
Response from zana on 5 Jan 2018
Dear Mr Gadz, Thank you for taking time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We hope to have a second chance to serve you. Thank you Best regards, Erya by Suria Johor Bahru

2/10 Terrible

amy , Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Woeful, dirty, not up to any reasonable standards
First room: the door didn't shut, beds hadn't been changed, chair was slimy, and there was shampoo on the floors. They agreed to move us- at least in this room the doors could close, but there were hairs in the beds and the shower was filthy. We needed to request toilet paper each day as it wasn't topped up, and we were only given partial roles. We booked in for three people, and were only allocated 2 towels (no face washers, and the towels were very stained and dodgy). The "hotel pool", was not at the hotel, but down a side alley in another buildings front yard, the tiles coated in algae and silt, and nowhere we could place our things while we swam
Stayed 4 nights in Sep 2017

8/10 Good

Roshmi

Liked: Staff & service, room comfort
It was ok
Stayed 3 nights in Jul 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria Johor Bahru as your accommodations .It is always a pleasure and an honour to served you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

8/10 Good

Cherylene, Selangor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
PLS CHECK ROOM FACILITIES
booked 2 rooms for overnight stay. room was clean & comfortable... however, 1 room (416) AC not working properly but since it was night, d coolness was bearable but when sun is up the room became hot & humid. luckily we were checking out already. another 1 room (415) the heater wasn't working... as hot weather so no heater was bearable. Please check all rooms & make sure all facilities in the room is working before putting guests. Other then these 2, all other aspects of the hotel & the staff etc..etc.. were good.. so unfortunate the maintenance of AC & heater were overlooked.
Response from Norull Akmar Anuwar (Guest Service Officer) on 6 Jun 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

8/10 Good

Koteeswara Prabhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
GOOD. However minimum requirement of customer it be provided.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Resorts Malaysia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Near the city and beach
Good hotel, clean and safe. However, the parking lot for guest is quiet far (2-3 min walking) and the parking is limited
Response from Norull Akmar Anuwar on 13 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

8/10 Good

Siti

Liked: Room comfort
Recommended
Extremely close to jb ciq. About 8 mins walking distance. Nice comfortable room. For the price paid, it's extremely affordable. Would recommend to friends for a stay here.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Jeng Yui

Liked: Cleanliness, staff & service
IMPROVEMENTS TO BE DONE
TO BE IMPROVED ON- The fridge control was taken out, not able to adjust temperature. Shower area was too small. Only one socket to charge devices.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Verified traveller

Liked: Cleanliness
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 Poor

Jakaria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable smell in the room
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

Lynn, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor location with unhygienic condition
Ants all over room, especially on floor/basin/window. Housekeeping done for bed only. All 7 of us were stung by lots of mosquitoes since arrival in hotel lobby and in room, and we were so busy smacking mosquitoes. Aircon not working well with dripping water. Shower room super small. Poor security around hotel, with poor lighting system and no cctv at all. Lifts are of poor condition. Rubbish around hotel were not cleaedr, thus resulting in lots of mosquitoes, poor hygience & stench. Frontline staff (2 out of 6) were polite and mannered, with proper greetings. 1 of the frontline staff was asked to wake up in the middle of his nap (@1315 hrs) to attend to us, when there were so many others around.
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Its fake from advertisement
Differ frm the pic had gven. We hve to put our car far frm hotel. N the pool also share wth stdents. Thats my first time, i went to johore.but ,my plce i got so frustated. Soryy, i know yur plce in renovation,but they should not run their bussiness. Its dangerous for my fmly
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

Fatin, Johor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MANAGER CANCELLED BOOKING LAST MINUTE!
DISSAPOINTED! Once I arrive at the reception, the staff told us that NO ROOM AVAILABLE FOR THE NIGHT AS THE MANAGER HAS CANCELLED OUR BOOKING AND REPLACED WITH OTHER GUESTS! The staff has no idea how to solve the problem and let us handle ourselves by asking us to call EXPEDIA and get refund where it is actually IMPOSSIBLE! TERRIBLE HOTEL AND MANAGEMENT!
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel on renovation.
Parking is far & have to walk quite some times without roofing walkway during rain.
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Tan

Disliked: Staff & service
No good no car park
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 Poor

Dalibor, Czech Republic

Disliked: Staff & service, property conditions & facilities
hotel close to railway station
at the time of stay reconstruction, staff laughing at me (I was backpacking), TV did not work, internet over wifi did not work properly, if walking to the city centre you have to cross a busy flyover
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

8/10 Good

Suet Mui

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Value for Money
Overall is fine except Wifi network which totally cannot be accessed. The satellite TV channel cannot be found. Staffs are nice and very helpful.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Mohd Fuad, Kuala Lumpur

Disliked: Cleanliness, room comfort
Nice hotel but limited breakfast buffet option
Flies on breakfast table for 2 consequence days, hair on room floor (when 1st entered the room)
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

MOHD NAZRI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a night staying in suria hotel..
will not recommended to my friends..hotel was under interior and exterior renovation..willing to pay for my upgrade room but not granted..whether it was true or not there was no rooms to be upgraded..all room had being occupied according to the staff check in.Online booking my room is twins sharing.it's was a normal twin sharing.don't believed what you see in the pictures that they show in the website.see for yourself before entering to the room.don't expect more in the room.expect the unexpected if you willing to stay..overall staying there for a night..there's nothing much to expect from that hotel.staffs are friendly.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to improve
Hotel noisy due to construction. Room a bit smelly n staff not at frontdesk at all time esp during check in time.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

Tou Sing, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service hotel
Wouldn't consider for it on future. Early morning start renovation work when still slept around 8am
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

WIN MARLAR, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suria City Hotel is so bad and not worth staying
So bad . Renovation is so annoying. Shouldn't rent while under renovation. No wifi. Rooms are very stuffy.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 Okay

Mikey

2/10 Terrible

Iceman, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
one of the worst hotels i've ever stayed in
Unless you're on a tight budget, i wouldn't recommend this hotel. For SGD15/night, the value for money is realy up there. But the decency of basics is very lacking. DO NOT take their photos for what it is. The condition of the hotel is very shabby, the shower head cannot be adjusted, the toilet has water constantly flowing and the linens permeates a musky haze. TV was ok, internet access was intermittent and slow at best. The windows were immovable but ceased with a gaping hole between the panes. Flies were all over the toilet and room walls, I spent 30 mins to smack all of them (or at least what i think was all) so that they won't fly into my mouth while i sleep. I couldn't get housekeeping on the phone for 5 mins, then the dial tone went off and i felt the phone line slipped off the phone set. The hotel staff were friendly though. Wasn't a nightmare hotel for me but I'm military trained and could turn a blind eye (probably both) to such conditions.
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 Poor

John, KL

Liked: Cleanliness
Disliked: Room comfort
Facilities - Aircon not functioning properly.........Feels like having sauna bath. Although front desk obliged and offered another room few doors away........it was the same when checked in the morning. Management and maintenance should do regular maintenance on air-cons
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable room
TV is not working. Toilet unable to flush out completely. The receptionist is not friendly.
Response from Norull Akmar Anuwar on 15 Mar 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 Poor

Tan, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too good hotel
So so hotel...

2/10 Terrible

Wan Ismail, Selangor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy hotel. Bad facilities. Old hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Steven, Singapore

Disliked: Room comfort
Good for a sleep-over without breakfast.
Limited food variety for breakfast. Good for a sleep-over without breakfast.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay yet!
This is the worst hotel I've stayed so far. We checked in on 23rd April 2016. The main desk was manned by trainees only. There is not a single or more experienced staff available to guide them. Check-in itself already took nearly 2hrs as they are not familiar with the system. Not to mention the rude staff which as us not to stay there if not satisfied with their service. Will not return in the future.

2/10 Terrible

Lucas, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Hotel condition is terrible, staff are not trained well to handle hotel operation and keep us for long wait. No proper parking lot for the guest. Please do not even think about a try staying in this hotel. Never again.

6/10 Okay

faz

Disliked: Cleanliness, room comfort
just nice
just nice