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Reviews of Swiss-Belhotel Pondok Indah

4 out of 5
Swiss-Belhotel Pondok Indah
Jl. Metro Pondok Indah Sector 2, Block SA, Jakarta

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 137 reviews" "
Rating 8 - Good. 58 out of 137 reviews" "
Rating 6 - Okay. 20 out of 137 reviews" "
Rating 4 - Poor. 6 out of 137 reviews" "
Rating 2 - Terrible. 5 out of 137 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amelia g

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and safe for us just 2 girls traveling there
Stayed 1 night in May 2024
Response from Dedik on 25 May 2024
Dear Amelia,Thank you for your review and for choosing Swiss-Belhotel Pondok Indah. We are delighted to have you as our guest and look forward to providing you with an unforgettable stay upon your next arrival.Kind regards, Dedik AbdillahGeneral Manager

6/10 Okay

Glenn, Tarzana

Business traveller
The hotel needs renovation. The closet door won’t close so the light is always on. One of the bedside light switches is hard to operate. The towel rack in the bathroom is not fixed properly and seems to be falling off. Housekeeping knocked on my door at about 9:30 PM to offer me bottled water when I didn’t ask for any and it was already quiet time. Soundproofing is not good as I can hear the live band playing in the pool area. The road to the hotel has traffic always except early morning.
Stayed 2 nights in May 2024
Response from Dedik on 25 May 2024
Dear Glenn, We appreciate your feedback about our hotel, and your comment brought it to our attention for improvement. We do take pride in serving our guests’ needs the best way we can. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager

10/10 Excellent

Antonio, San jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dedik on 21 Jan 2024
Dear Antonio, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

GRACE, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 1 night in Dec 2023
Response from Dedik on 9 Dec 2023
Dear Grace, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Comfortable and great service, although I selected "Pay at Hotel" option, my credit card still had an attempted charge, before check-in. Otherwise, great Hotel and will stay again.
Stayed 2 nights in Oct 2023
Response from Dedik on 29 Oct 2023
Dear Adam, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Dedik on 24 Oct 2023
Dear Adam, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab place to stay in Jakarta
Brilliant hotel the room was the best we’ve had with ample space. The pool was a good size and clean. The bar menu in the lobby was awesome. Breakfast also excellent Staff were lovely and helpful. Highly recommend this hotel
Stayed 3 nights in Jul 2023
Response from Dedik on 16 Jul 2023
Dear Fiona, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Antonio, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, friendly and respectful. Loved the buffet style breakfast..allot of different food to choose from. Less than 10 minutes to Mall. Would definitely recommend and be back at the same hotel on my next visit to Jakarta.
Stayed 4 nights in Jun 2023
Response from Dedik on 26 Jun 2023
Dear Antonio, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay.We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

6/10 Okay

Andry

Travelled with family and small children
Liked: Staff & service
Location is in close proximity to Pondok Indah Mall, Transmart, and Lebak Bulus MRT station. The staff are friendly and helpful. My grievance is that I was given a smoking room (out of 2 rooms I ordered), and the AC in one of the rooms did not work properly.
Stayed 5 nights in Jun 2023
Response from Dedik on 26 Jun 2023
Dear Andry,We appreciate your feedback about our hotel and the remark has been our concern for improvement. We do take pride in serving our guests’ needs the best way we can. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and amenities were on point...just a/c could have been cooler...we had coldest setting
Stayed 5 nights in Jun 2023
Response from Dedik on 20 Jun 2023
Dear Harold,We appreciate your feedback about our hotel and the remark has been our concern for improvement. We do take pride in serving our guests’ needs the best way we can. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager

8/10 Good

Everett

Liked: Property conditions & facilities, room comfort
Not great value for me
It was a pretty straightforward hotel. Nothing jumped out and the area was a little bland. The WiFi wasn’t great and the cleaning service wasn’t up to good standards (they didn’t refill soap or toilet paper when I was clearly out and also threw out a bag of stuff that wasn’t garbage, nor was even by a garbage can). I wouldn’t stay here again, but that’s just me.
Stayed 4 nights in Feb 2023
Response from Dedik on 5 Apr 2023
Dear Everett,Thank you for taking the time to review your stay with us; your remarks have been our concern for improvements. We apologize for the inconvenience caused. We hope you will have a better experience for the next arrivals. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Dedik on 5 Apr 2023
Dear Chia, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay.We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Gwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the big trees around the swimming pool area, but I do not like the candle placed on the outdoor dining tables by the swimming pool as it doesn't give enough light to enjoy the meal or drink, there should be a proper outdoor light

8/10 Good

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel worth the money l spent.friendly staff and excellent location. I strongly recommend this hotel.
Response from Dedik on 8 Nov 2022
Dear Musa,We appreciate your positive feedback about our hotel. We do take pride in serving our guests’ needs the best way we can. If you’re travelling to our area again soon, don’t hesitate to call us. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

4/10 Poor

Roudolph W, Foster City

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked for Non-Smoking Room and ended up in a smoking room in a smoking floor which made it difficult to breathe and sleep. We spent only 6 hours/day in the room.
Stayed 2 nights in Oct 2022
Response from Dedik on 26 Oct 2022
Dear Roudolph W, We appreciate your feedback about our hotel and the remark has been our concern for improvement. We do take pride in serving our guests’ needs the best way we can. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager

8/10 Good

Thian Chye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

GILLIAN

Travelled with partner
Liked: Cleanliness
Good location. Quiet good-sized comfortable room Staff friendly but everything a bit impersonal. Pool a bit small for proper swimming
Stayed 1 night in Nov 2021
Response from Dedik on 4 Nov 2021
Dear Gillian, Thank you for your review and for choosing our hotel. We are happy overall you enjoyed your stay and We are looking forward to having you again on other occasions. Kind regards, Dedik Abdillah General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good stay. Rooms are basic but have all the necessary items one needs. Location is great too!
Stayed 2 nights in Oct 2021
Response from Dedik on 21 Oct 2021
Dear Valued Guest, Thank you for your review and for choosing our hotel. We are happy overall you enjoyed your stay and We are looking forward to having you again on other occasions. Kind regards, Dedik Abdillah General Manager

8/10 Good

MASAHIRO

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy and satisfied with my stay, the staff and security are very friendly and helpful. My son loved swimming in the big pool. The room was perfect for us. We will definatley be back.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Average hotel
Somewhat disappointing as their white guest towels have a greyish colour so I suspect they are either too old or not washed correctly. I complained and had to check dail that they had put clean and white towels in the room.
Stayed 3 nights in Jan 2020
Response from Dedik on 13 Mar 2020
Dear Valued Guest, Thank you for taking the time to review us. It is good to know from you and we do expect you will have a nice experience stay. We apologize for the unexpected situation. We wish you will have a better experience for the next arrivals. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

4/10 Poor

Ninik H

Travelled with family
Disappointed
When I first arrived at the hotel around 12, I was told that I could not check in until 2 pm. So I went to the closest mall. I came back to the hotel around 3:30 pm which the room should be ready. However the room is still not ready and I got my room around 4:30 pm. They gave me room 706. The room was pretty nice and clean. However I started to notice that the bathroom was leaking and the smell was pretty bad. I complained and they did not take care of it fast. However after arguing they finally move us to different room. I stayed for 2 nights and was asking if I can get a late check out since my flight was in the evening. They said if I want to check out at 2pm, they will charge me 25% of my booking fee. I did not have a pleasant experience from this hotel because the customer service was not friendly and not helpful!
Stayed 2 nights in Feb 2020
Response from Dedik on 5 Mar 2020
Dear Ms Ninik H, Thank you for taking the time to review us. We apologize for the unexpected situation. We believe, we can make some improvement and we wish you will have a better experience for next arrivals. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Mohd Haizzan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable
It was super comfortable
Stayed 1 night in Mar 2020
Response from Dedik on 5 Mar 2020
Dear Mr Mohd Haizzan, Thank you for taking the time to review us. It is nice to receive the best appreciation from you. We wish you will always enjoy staying with us. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel!
Stayed 1 night in Feb 2020
Response from Dedik on 20 Feb 2020
Dear Valued Guest, Thank you for taking the time to review us. It is good to receive a good appreciation from you. We wish you will always enjoy staying with us. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dedik on 6 Feb 2020
Dear Mr Vishnu, Thank you for taking the time to review us. It is nice to hear from you that you have a great stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Dedik on 9 Jan 2020
Dear Ms Sandra, Thank you for taking the time to review us. It is nice to hear from you that you have an enjoyable experience. Your review is very useful for us and other potential guests to stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Dedik on 27 Nov 2019
Dear Valued Guest, Thank you for sharing your valuable feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. Please accept our sincere apologies for the inconvenience caused during your stay. We hope that you give us another chance to welcome you back and see the improvement of our service and quality. Thank you very much and looking forward to see you soon. KInd Regards, Dedik Abdillah General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Dedik on 14 Nov 2019
Dear Valued Guest, . Thank you for sharing and had a comfortable stay while you experienced the Passion and Professionalism services and facilities. We do appreciate for your great feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. Thank you very much and hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Kind Regards, Dedik Abdillah General Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Dedik on 23 Oct 2019
Dear Valued Guest, Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing and had a comfortable stay while you experienced the Passion and Professionalism services and facilities. We do appreciate for your great feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. Thank you very much and hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dedik Abdillah General Manager

6/10 Okay

Arjun

Liked: Cleanliness, staff & service
Convenient location
The hotel is in a convenient location for those having business in South Jakarta area. Having said that it's disappointing that the rooms facing the main road are very noisy and it is hard to sleep at night with the loud sounds of cars and motorcycles almost continuously moving. The hotel must take actions to reduce this sound by installing proper sound proofing in windows and areas facing the main road. My request for a room on the quiet was not available so I had a very tiring stay there.
Stayed 3 nights in Sep 2019
Response from Dedik on 23 Oct 2019
Dear Mr Arjun, Thank you for taking the time to review us. It is good to know from you. Earplug is available and free of charge, this is for the time being that we can offer or we are pleased to allocate to other floor based on room availability. However, we will note your preference to ensure we can provide room quality accordingly for a nice experience stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager

6/10 Okay

Mayesha

Liked: Cleanliness
Stayed 5 nights in Aug 2019

8/10 Good

Mohammad, London

Liked: Cleanliness, staff & service
Easy access to public transport to get to anywhere else Good Parking facilities
Stayed 5 nights in Jun 2019
Response from Dedik on 19 Jun 2019
Dear Mr. Mohammad, Thank you for taking time to review us. It is nice to know that you have enjoyable experience stay. We appreciate for your positive review in related to accessbility and hotel facilities. We wish you always enjoy stay with us. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Dedik on 23 May 2019
Dear Our Valued Guest, Thank you for taking time to review us, it is nice to know that you have great experience stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind. Location is great. Close to pondok Indah mall. Breakfast buffet is delicious - check out the burbur ayam- chicken porridge. So yummy. Beds comfortable. AC is good. Ask for a room away from main road as traffic is noisy if you are facing the road.
Stayed 2 nights in May 2019
Response from Dedik on 20 May 2019
Dear Our Valued Guest, Thank you for taking time to review us. It is good to know that you have good experience stay. We appreciate for your appreciation to staff quality, hotel location, food and services. Your review is very valuable for us and other potential guest to stay. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep away from this property. Service is bad. Rooms are extremely dirty and the staff have an attitude. A lot of noise as well.
Stayed 8 nights in Apr 2019
Response from Dedik on 15 Apr 2019
Dear Our Valued Guest, Thank you for taking time to review us. We do understand, that every service business have their own challange. To ensure every guest have great experience stay - we need constructive feedback from our guest, we believe our staffs are able to fixed all guest challange during stay, especially with cleanliness, attitude and noise. However, we wish you still give us an opportunity to provide better service for next arrivals. Thank you for your understanding and support. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
I turnen on the "Do Not Disturb" light in the room. However, the housekeeping staff keep knocking the door asking if I needed to clean the room :( . Also the hotel is very noisy, we could hear the door in the next rooms keep slamming very often also hear the hotel staff talking thru the walkie talkie in the coridor very loudly.
Stayed 1 night in Dec 2018
Response from Dedik on 31 Dec 2018
Dear Our Valued Guest, Thank you for taking time to review us, we apologize for the unexpected situation. We ensure it will not happen again to you or other potential guest to stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

2/10 Terrible

Wong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose a non-smoking room during booking but was given a smoking room when check in and they told me no more rooms available for changing. The smell at the corridor and room was so bad I had a terrible headache.
Stayed 1 night in Nov 2018
Response from Dedik on 29 Nov 2018
Dear Mr. Wong, Thank you for taking time to share your experience stay. Unfortunately that was not as our expectation. Our guest special request always being our priority to ensure it is provided or immediately send guest message/ confirmation when we have to provide other option. We wish we can organize your reservation better, to ensure your stay is enjoyable. Again, we apologize for the unexpected experience. Kind regards, Dedik Abdillah General Manager

6/10 Okay

WanMazlan, Kuala Lumpur

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel room air condition not working. USD currency not accepted by the hotel and nearby currency exchange not available
Stayed 3 nights in Nov 2018
Response from Dedik on 18 Dec 2018
Dear Mr. Wan Mazlan, Thank you for taking time to review us. We apologize for the unexpected situation. We will ensure it will not happen again to you or other potential guest to stay. Money Changer is not provided, however Bank is available at the front of the hotel with walking distance. We wish you will have better experience in the next arrivals. We are pleased to welcome you back. Kind regards, Dedik Abdillah General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and accomodating. No complaints on that end whatsoever.
Stayed 4 nights in Oct 2018
Response from Dedik on 18 Dec 2018
Dear Our valued Guest, Thank you for taking time to review us. It is nice to hear that you have enjoyable experience stay.. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

8/10 Good

Duane, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel is not far from Pondok Indah Mall (you need to grab a car to the mall). If you dont mind the 'distance' to the mall. We checking into a 2 bedroom suites - huge room and comfortable. The hotel does look a bit tired with its current renovation. Nearest 24 hour is KFC Fast Food - about 3-4 mins walking distance. Staff, however are very pleasant, friendly and helpful. Well Done and Keep up the good work!!!
Stayed 3 nights in Oct 2018
Response from Dedik on 18 Dec 2018
Dear Ms. Duane, Thank you for taking time to review us. It is good to know that you have good experience stay. Your description is very inspirative for other potential guest to stay. We wish your stay always enjoyable. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

8/10 Good

Safi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Avoid
I booked a non-smoking grand deluxe room, king bed (an expensive room) Only smoking room available on check-in - disgusting smell in the room and on the bedding King bed was two single mattresses pushed together. Very uncomfortable with hard ridge down middle of bed Room was dirty and needed a thorough clean No help from reception when I complained. Take it or leave it attitude....
Stayed 2 nights in Aug 2018
Response from Dedik Abdillah - General Manager on 30 Aug 2018
Dear Our Valued Guest, Thank you for taking time to review us. We apologize for the unexpected experience stay. This was not our standard that offered to our valued guest, especially to you. However, your message has been forwarded and take action, to ensure this situation will not happen again to you and other guests. We wish, another opportunity to serve you still given to us, to ensure we can recover and you have better felling. We are looking forward to welcome you to Swiss-Belhotel Pondok Indah in other occasion. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location as I grew up in the area & all my friends live close by. Will be back next year. Would love to show the shower room to the manager & show them how to clean it properly
Stayed 9 nights in Jul 2018
Response from Dedik Abdillah - General Manager on 4 Aug 2018
Dear Our Valued Guest, Thank you for taking time to review us. we appreciate for your appreciation to hotel location. Again, we wish you will get better experience stay in other occasion. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy, good, nice inside. Good location. Morning buffet is a bit disappointing but ok
Stayed 1 night in Feb 2018
Response from Dedik Abdillah on 27 Mar 2018
Dear Valued Guest, Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing and had comfortable stay while you experienced the Passion and Professionalism services and facilities. We do appreciate for your great feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. We do appreciate your feedback to look at the minor improvement notes. We hope that you give us another chance to welcome you back and see the improvement of our service and quality. Thank you very much and hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dedik Abdillah -General Manager-

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location isn’t a bit easy. Always heavy traffic jam around there. But the hotel itself is good to stay.
Stayed 1 night in Feb 2018
Response from Dedik Abdillah on 27 Mar 2018
Dear Valued Guest, Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing and had comfortable stay while you experienced the Passion and Professionalism services and facilities. We do appreciate for your great feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. Please accept our sincere apologize for the inconvenience caused regarding the traffic, but now construction of underpass Kartini already finished, so no more traffic in front of the hotel right now. Thank you very much and hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dedik Abdillah -General Manager-

10/10 Excellent

Md Masud Ul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018
Response from Dedik Abdillah on 27 Mar 2018
Dear Mr Ms Masud UI, Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing and had comfortable stay while you experienced the Passion and Professionalism services and facilities. We do appreciate for your great feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. Thank you very much and hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dedik Abdillah -General Manager-

10/10 Excellent

Roger, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel, everything about it was good - great value, great service, good room - nice pool. All good. The only down side is the location. It is not easy to get about in this area, only real way is by taxi (nobody walks). There are not many nearby facilities, restaurants, bars etc. The hotel has a good restaurant and bar - but if you want options - they are limited. However, I will stay there again - very good.
Stayed 5 nights in Mar 2018
Response from Dedik Abdillah on 15 Mar 2018
Dear Mr Roger, Thank you for taking time to review Swiss-Belhotel Pondok Indah. We appreciate for your appreciation to our services, value for money, staffs, food and facilities. Swiss-Belhotel Pondok Indah located in Pondok Indah square, we are not side by side with public facilities – but hotel is not far to Mall, Banks, Hospital and corporate offices areas. Taxi is available for 24-hours. Swiss-Cafe restaurant open for Breakfast, Lunch and Dinner with speciality for Indonesian, Asian and International food. Bar is available with some selections of alcoholic beverage, such as Wines, Spirit and Beer & Draught Beer. Live Music Acoustic is available at pool area everyday (except Monday) at dinner time. We are pleased to welcome you back in the near future. Kind Regards, Dedik Abdillah General Manager

6/10 Okay

Nova, Newcastle, Australia

Liked: Cleanliness, staff & service, room comfort
Great location for shopping
We stayed at Swiss-Bel Pondok Indah for 11 nights during our holiday in Jakarta. The location is great for us since it’s walking distance to pubs, restaurants and cafes. Big shopping centre is only 2 kilometres away from the hotel. Despite that there’s a major construction down the road and caused a massive traffic jam but we always manage to find an alternative route. The staffs are very friendly and helpful, but every time we ordered the room service or drinks (when we’re at the pool) it took the food and drinks soooo long to arrive. We always wonder what the held up was considering we often order our food and drinks in not busy hours. We hope that they can improve their service in this area. Overall is an OK experience to stay at Swiss-Bel Pondok Indah.
Stayed 11 nights in Dec 2017
Response from Dedik Abdillah on 3 Jan 2018
Dear Mrs Nova, Warmest Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing your valuable feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah as “Your Home Away From Home”. We do appreciate your feedback to look at our improvement notes. Please accept our sincere apologies of the inconvenience caused regarding the food & beverage service when you're in the pool. I will ensure that note bring and review by our Food & Beverage department team to fixed it. Once again, thank you very much and looking forward to see you soon. Regards, Dedik Abdillah -General Manager-

8/10 Good

Michael D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017