Dear Va;ued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Natasha Koesman, Asst. Guest Experience Manager.

Dear Rohith, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, We regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman GSS

Dear Datolin, Thank you for taking your time to write a review regarding your experience at Novotel Jakarta Mangga Dua Square. We do apologize to let you down for the last visit. We have notified our Restaurant Team and Housekeeping to take action immediately. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future.

Dear Herman, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We do apologize for the inconveniences you've met during breakfast. It is sure not our standard to keep guest waiting for their breakfast. Please rest assure that we have taken a disciplinary action and refreshment training to the team to ensure guest satisfaction. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager

Dear Sri, First of all, thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We do apologize for the inconveniences you've met during your stay especially for the room cleanliness. It is not up to our hotel standard and we have taken a disciplinary action to our team member. We assure you that this would not happen in you next visit. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager.

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Dear Wan Leong, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We do apologize for the inconveniences during your stay especially regarding the room cleanliness and it is unacceptable. We have taken a disciplinary action to our team member and we shall have refreshment training for all staff to ensure 100% guest satisfaction. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager.