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Reviews of Grand Whiz Hotel Poins Simatupang Jakarta

4 out of 5
Grand Whiz Hotel Poins Simatupang Jakarta
Jalan RA. Kartini No.1, Cilandak, Poins Square Mall, Jakarta, Jakarta

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 24 reviews" "
Rating 8 - Good. 14 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Liked: Staff & service, amenities
I have only complain about this property, stained sheet. Location is good, services and cleaning on point.
Stayed 7 nights in Feb 2024

8/10 Good

Irianna

Big swimming pool. Connecting to the MRT (Mass Rapid Transit). Is an apartement, hotel and plaza that has alot of stuff if we want to shop or need massage or eat, most of stuff we need they have them. Room service is ok, they don’t give us extra toilet tissue roll (only the one that on the hanger which is small size roll; We have to ask to refill it or have an extra. They don’t clean the toilet properly. The white towels doesn’t look white anymore, I don’t know why. They look like clean/smell nice, I hope they are really clean 🙏❣️ I like the breakfast food buffet style, alot of choices or variations
Stayed 7 nights in Feb 2023

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden and the pool area are very nice, the lobby is comfy. Easy walk to the shopping mall (downstairs).
Stayed 1 night in Jul 2022

8/10 Good

Diah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

anna

Liked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at prime location
Clean hotel with friendly staff. Amenities are well equipped
Stayed 1 night in Aug 2018

10/10 Excellent

Frank, Renton, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Jakarta Hotel
Grand Whiz Poins Square is an excellent Jakarta hotel. Top notch pool (rooftop overlooking city). Good breakfast to start off the day. Clean rooms / friendly staff.
Stayed 5 nights in Jun 2018
Response from Muhamad Ariyel on 3 Jul 2018
Dear Frank Thank you for choosing Grand Whiz Poins Square during your recent visit to South Jakarta We are happy to find that your stay with us was a great one & also we would like to thank you for your value feedback towards our services and facilities provided at our Hotel. We are looking forward to welcoming you again at Grand Whiz Poins Square Jakarta on your next visit. Best Regards, Muhamad Ariyel Assistance Front Office Manager

10/10 Excellent

Dharmadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
This is a very nice and comfy hotel in south jakarta. They also in one building with shopping mall, even most of the store has already out of business, but still ok to find meals for lunch or dinner.
Stayed 2 nights in Dec 2017

6/10 Okay

Sumihiro

Disliked: Cleanliness, room comfort
Take a little bit longer time to check-in.　TV system is not so easy to operate. But clean hotel refreshed lately.
Stayed 1 night in Sep 2017

8/10 Good

Ayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2017
Dear Ayu We would like to thank you for choosing to stay with Grand Whiz Poins Square Jakarta. The score that you have been given to us are most gratifying and will be shared with the whole team. This will certainly motivate them to keep up the good work. We look forward to welcoming you back on your next return to Jakarta. Stay Well Atha Imran Front Office Manager

4/10 Poor

DeLin

Disliked: Staff & service, property conditions & facilities, room comfort
Not an ideal place to stay
Lacking English speaking staff members, sound proof is poor. Water heater broken for two days and didn't receive any formal reimbursement for that. Breakfast is ok, no juice. Gym is ok. Internet connection is ok, cable is ok.
Dear Guest, Greetings from Grand Whiz Poins Square Jakarta. We would like to thank you for choosing to stay with Grand Whiz Poins Square Jakarta and thank you for sharing your feelings about your stay with us. We are truly sorry sorry for a inconvenierce regarding our staff peformance and our hot water facility. It is certainly appreciated as this tells us what and which part of our product and services need improvement.We hope there will be a another opportunity for us to improve our service and make your stay even better. Stay Well, Atha Putra Imran Front Office Manager

6/10 Okay

Boon Hwee

Average Hotel
The staffs didn't manage to find my bookings and they gave me a smoking room. Not very impressed with the arrangment.
Dear Guest, Greetings from Grand Whiz Poins Square Jakarta. We would like to thank you for choosing to stay with Grand Whiz Poins Square Jakarta and thank you for sharing your feelings about your stay with us. We also regret for the inconveniences occur during your stay due to room arragment for non smoking room. It is certainly appreciated as this tells us what and which part of our product and services need improvement. Appreciate you feedback and we look forward to welcoming you back on your next return to Jakarta.Regard Atha Putra Imran Front Office Manager

8/10 Good

yudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinience and clean hotel
Great hotel, friendly staff, acces to shopping mall and food so easy
Response from General Manager on 17 Jan 2017
Dear Guest Greetings from Grand Whiz Poins Square Jakarta! Thank you for your valuable support and taking time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Your satisfaction is the best reward for our staffs who work day after day to offer best service. Thank you once again for choosing Grand Whiz Poins Square Jakarta and we look forward to welcoming you back once again! Stay Well, Atha Putra Imran Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大変お得で十分満足できる快適なホテル
1か月を超える長期滞在でしたが、清掃も行き届いていて、シャワーや洗面台などもとても清潔です。ゴミ箱が少々小さめなのと、テレビもチャンネルによっては安定しない時もありますが、ジムやプールも使いやすく、スタッフも親切で快適に過ごせます。何といってもこの価格で提供されるサービスとしては大満足です。お得感満載でこれからの出張の際にもぜひ利用したいホテルです。
Stayed 28 nights in May 2021

8/10 Good

Kwang Hee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔평가
깨끗하였고 친절함
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵な眺望と清潔でサービスも申し分ない大変お得なホテル
ビジネスで利用しましたが、新しくできた都心を通るMRT(都市鉄道)の駅には徒歩で2、３分ほどと近く、渋滞を避けて都心に行けます。ホテルは建物の23階から25階（最上階)に位置し、部屋からの眺望できる山並みと街並みに映える朝日と夕日は大変素敵です。ホテルの建物は併設するショッピングセンターとともに少々古いのですが、お部屋はリニューアルされていて、清潔で、テレビも大きく、使い方に慣れると質もチャンネル数も大変満足できます。もちろん、WIFIは全く問題ありません。ホテル周りは散歩できる道路事情ではありませんが、併設するショッピングセンターにはレストランも多く買い物にも不自由しません。また、少々以前のショッピングセンターの雰囲気を味わうことができます。散歩はなかなか出かけにくいのですが、ホテルには無料のスポーツジムやプールに手ごろに利用できるレストラン(朝食会場)もあり、申し分ありません。一見の価値のあるホテルからの眺望と清潔でサービスにも満足できるお手頃価格なホテルはまたぜひ利用したいと思っています。
Stayed 9 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018
Response from Muhamad Ariyel on 25 Oct 2018
Dear Valued Guest, Thank you for choosing Grand Whiz Poins Square during your recent visit to South Jakarta We are happy to find that your stay with us was a great one & also we would like to thank you for your value feedback towards our services and facilities provided at our Hotel. We are looking forward to welcoming you again at Grand Whiz Poins Square Jakarta on your next visit. Best Regards, Muhamad Ariyel Ass. Front Office Manager

8/10 Good

geehyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 좋아요.
숙소는 깨끗합니다. 직원들도 친절하구요. 다만 아침 조식이 조금 부족한 느낌입니다. 전반적으로 만족합니다.
Stayed 3 nights in May 2018
Response from Muhamad Ariyel on 5 Jul 2018
친애하는 독자 최근 자카르타를 방문한 동안 Grand Whiz Poins Square를 선택해 주셔서 감사합니다. 우리와 함께 머물렀다는 것을 알게되어 기쁘게 생각합니다. 또한 저희 호텔에서 제공하는 서비스와 시설에 대한 귀하의 가치 피드백에 감사드립니다. 다음 방문시 Grand Whiz Poins Square Jakarta에서 여러분을 다시 기다리고 있습니다. 친애하는, 무하마드 아릴 엘 지원 프론트 오피스 관리자

8/10 Good

Zaprijon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bagus
Kamar dan kolam renang Ok. Hanya makanan breakfastnya biasa saja...
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
がっかり・・・。
がっかり。。。チェックイン時の対応もヘラヘラ笑いながら・・・。TVは使い難い。リモコンは電池が切れてる。バスルームは構造的に欠陥あり。景色はいいですが、その他は何もありません・・・。
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
가격대비 무난한 호텔
호텔은 문제없고 주변 교통상황이 도로보수공사로 많이 막힘.
Response from General Manager on 17 Jan 2017
친애하는 손님, 그랜드 위즈의 인사말은 광장 자카르타를 나타냅니다. 귀중한 지원에 감사 드리며 사랑스러운 경험을 공유해 주셔서 감사합니다. MRT 프로젝트 주변 호텔로 인해 체류하는 동안 불편을 끼쳐 드려서 유감입니다. 우리는 귀하의 의견을 소중히 여기며 다시 봉사 할 수있는 기회를 환영합니다.

8/10 Good

whiyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
비즈니스 출장엔 ok!
공항 및 도심에서의 접근성은 굿. 호텔 직원들도 친절, 방도 깨끗. 단 방이 좀 작은새 흠. 물은 지역 특성이겠지만, 너무 안좋음. 그외는 대체로 만족
Response from General Manager on 17 Jan 2017
Dear Guest, Greetings from Grand Whiz Poins Square Jakarta. We would like to thank you for choosing to stay with Grand Whiz Poins Square Jakarta and thank you for sharing your feelings about your stay with us. We also regret for the inconveniences occur during your stay due to water problem. It is certainly appreciated as this tells us what and which part of our product and services need improvement. Appreciate you feedback and we look forward to welcoming you back on your next return to Jakarta. Stay Well, Atha Putra Imran Front Office Manager