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Reviews of Fraser Residence Sudirman Jakarta

4.5 out of 5
Fraser Residence Sudirman Jakarta
Jl. Setiabudi Raya No. 9, Sudirman, Jakarta, Jakarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 182 reviews" "
Rating 8 - Good. 52 out of 182 reviews" "
Rating 6 - Okay. 10 out of 182 reviews" "
Rating 4 - Poor. 3 out of 182 reviews" "
Rating 2 - Terrible. 6 out of 182 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Shan Shan

Stayed 2 nights in Nov 2023
Response from Yusup on 9 Feb 2024
Dear Shan Shan, Greetings from Fraser Residence Sudirman Jakarta! Thank you for choosing our hotel residence as your home away from home. We will convey this positive feedback to entire team who has provide an outstanding service. This feedback helps us to continue to improve the services even better in the future. We look forward to welcoming you back at Fraser Residence Sudirman Jakarta in the near future. Best Regards, Yusup Duty Manager

6/10 Okay

Yusuke

Stayed 4 nights in Jun 2023
Response from Fraser Residence Sudirman Jakarta on 3 Aug 2023
Dear Mr. Yusuke,Thank you for your Feed backBest regardFraser Residence Sudirman Jakarta

10/10 Excellent

RAMESH

Stayed 3 nights in May 2023
Response from Atha Imran on 7 Jun 2023
Dear Mr. Ramesh,Thank you for your feed back,We waiting you back in Fraser Residence Sudirman JakartaThank youBest regardAtha Imran

2/10 Terrible

Rosemarie

Stayed 2 nights in Feb 2023
Response from Fraser on 6 Apr 2023
Dear Rosemarie,Thank you for your feedback,

8/10 Good

Anton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Change room and toilet facility needed in pool area. Guest should be able to sit and drink in garden area.
Response from Atha Imran on 18 Jan 2023
Dear Mr. AntonGreetings from Fraser Residence Sudirman Jakarta!Thank you for choosing Fraser Residence Sudirman Jakarta as your place to stay away from home. We apologize for the inconvenience you have experience during stay. To keep other guest and tenant comfort, the building management is not allowing guest to eat and drink at pool area, however there are chairs you can use. Also for changing room and toilet are available inside the building, you may ask our staff assistance if you want to use it. Once again thank you for your feedback and we look forward to welcoming you back in the near future.Yours Sincerely,Atha ImranFront Office Manager

10/10 Excellent

HYO WOOK

Stayed 3 nights in Aug 2022
Response from Atha Imran on 7 Sept 2022
Dear Hyo WookGreetings from Fraser Residence Sudirman Jakarta!We are grateful you chose to stay with us during your visit to Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. We are looking forward to welcome you back at Fraser Residence Sudirman Jakarta in the very near future.Regards,Atha ImranFront Office Manager

10/10 Excellent

Azzam

Stayed 5 nights in Jul 2022
Response from Atha Imran on 7 Sept 2022
Dear Azzam,Greetings from Fraser Residence Sudirman Jakarta!We are grateful you chose to stay with us during your visit to Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. We are looking forward to welcome you back at Fraser Residence Sudirman Jakarta in the very near future.Regards,Atha ImranFront Office Manager

10/10 Excellent

Jung Pil

Stayed 2 nights in Jul 2022
Response from Atha Imran on 7 Sept 2022
Dear Jung Pil,Greetings from Fraser Residence Sudirman Jakarta!We are grateful you chose to stay with us during your visit to Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. We are looking forward to welcome you back at Fraser Residence Sudirman Jakarta in the very near future.Regards,Atha ImranFront Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Very bad service
This place is terrible now. It’s in bad condition, cleaners are lazy and staff are not helpful.
Stayed 28 nights in Nov 2021
Response from Prihantono Aries Putra on 8 Feb 2022
Dear Mr. Nigel, Warmest Greeting from Fraser Residence Sudirman, Jakarta. First of all, we would like to thank for your valuable feedback. We do apologize if your stay with us did not meet your expectation. We already shared your comments to all of our team member, as we believe this will be our motivation to improve . Once again thank you and have great day ahead. Sincerely yours, Prihantono Aries Putra Operations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
This place is terrible now
The maintenance budget has been set at zero and everything is slowly decaying.
Stayed 5 nights in Nov 2021
Response from Prihantono Aries Putra on 10 Jan 2022
Dear Sir / Madam, Warmest Greeting from Fraser Residence Sudirman, Jakarta. First of all we would like to thank for your valuable feedback. We do apologize to make you feel disappointed and inconvenient with accommodations provided. Aside from your feedback we would like to inform you that we are keep doing periodically regular maintenance for our rooms which it has been the standard of Frasers Hospitality, and also we are undergoing a phased gradually outdated room equipment changing. We already shared your comments to all of our team member, as it will be our continuous motivation to keep providing the best for all of our guests. Once again thank you and meanwhile stay happy and healthy. Sincerely yours, Prihantono Aries Putra Operations Manager

10/10 Excellent

Ahmad

Stayed 1 night in Nov 2021
Response from Prihantono Aries Putra on 10 Jan 2022
Dear Mr. Ahmad, Warmest Greeting from Fraser Residence Sudirman, Jakarta. Thank you for your great star rating and feedback. We are glad to know that you had great experience in Fraser Residence Sudirman, Jakarta. It will be our motivation to keep providing great service for all of our guests. Once again thank you and see you on year next visit to us. Have a great day ahead. Sincerely yours, Prihantono Aries Putra Operations Manager

8/10 Good

YASUSHI

Stayed 2 nights in Nov 2021
Response from Aries on 30 Nov 2021
Dear Mr. Yaushi, Warmest Greeting from Fraser Residence Sudirman, Jakarta. Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences, especially during this time. I hope we achieved our goal of making your stay memorable by providing outstanding service. Your kind notes will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you and looking forward to hosting you back whenever your travel needs bring you back to Fraser Residence Sudirman, Jakarta. Sincerely yours, Prihantono Aries Putra Operations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
need improvement on check in and breakfast
check in time should be at 2pm, but we only can enter our room after 2 hours waiting. They just ask us waiting at the lounge. But is really not help full since we bring child and they need a nap. But over all the room is clean and the comfort. There is miss understand about the breakfast since i book 3 rooms and it should be minimum 6 pax. The breakfast is very simple and sending to our room
Stayed 1 night in Oct 2021
Response from Prihantono Aries Putra on 19 Oct 2021
Dear Sir / Madam, Warmest Greeting from Fraser Residence Sudirman, Jakarta. First of all we would like to thank for your time sharing your staying experience with us. We do apologize related that you have to wait to get your room and also your input about our breakfast. We already shared your feedback to all of our team member and this will be our evaluation and motivation to improve our services to all of our guests. Once again thank you and we are looking forward for your upcoming stay in the near future. Have a great day ahead. Sincerely yours, Prihantono Aries Putra Operations Manager

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, room comfort
Always good
I have stayed at Fraser residence Sudirman many times and it’s always good. The location is away from the main road but convenient to go to GI mall or Senayan.
Stayed 1 night in Apr 2021
Response from CRE Sudirman on 12 Apr 2021
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Many thanks for taking the time to share your feedback and we are delighted that you have enjoyed your overall stay experience. I do hope we will get an opportunity to welcoming you back in the near future. Sincerely, Rina Pamungkas Assistant Operations Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2019
Response from Rina Pamungkas on 21 Aug 2020
Dear Sir or Madam , Greetings from Fraser Residence Sudirman Jakarta, Thank you for your valuable support and taking time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests. Thank you once again for choosing Fraser Residence Sudirman Jakarta and we look forward to welcoming you back once again! Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from Rina Pamungkas on 6 Jul 2020
Dear Mr/Mrs. Dan , Greetings from Fraser Residence Sudirman Jakarta, Thank you for your valuable support and taking time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests. Thank you once again for choosing Fraser Residence Sudirman Jakarta and we look forward to welcoming you back once again! Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Edmund Roy

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Rina Pamungkas on 20 Mar 2020
Dear Mr. Edmund Roy Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly apartment
The staff is friendly and willing to help.
Stayed 3 nights in Feb 2020
Response from Rina Pamungkas on 1 Mar 2020
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Sincerely, Rina Pamungkas Guest Service Manager

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Rina Pamungkas on 15 Feb 2020
Dear Mr. Charles Greeting from Fraser Residence Sudirman Jakarta, We would like to thank your valuable times in send your feedback during your stay, we noticed that there are some points does not meet your expectation. Along with this email I would like to have your kind assistance to give us the details inconvenience experiences during your stay thus we can do necessary actions to improve our services in the future. Thank you for your attention and we are looking forward your kind reply. Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Richie88888, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a high quality, clean centrally located accommodation with a larage swimming pool. There is only one rather limited dining option on site. There are some Warungs outside - Not hygienic enough for first world tummies. As with most of Jakarta, it is not a pleasant walk immediately outside around the property. Taxis and Grab Hire cars are your best bet to travel to and from the property.
Stayed 3 nights in Dec 2019
Response from Rina Pamungkas on 8 Jan 2020
Dear Mr. Richie88888, Greetings from Fraser Residence Sudirman, Jakarta. This is to acknowledge and thank you for your comments related to your recent stay with us. It is indeed gratifying to learn that we have met your expectations. We all look forward to being of service to you again. Sincerely, Rina Pamungkas Guest Service Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Sheets were clean but old and torn in two places...plus stained in one area. Stay was good overall...
Stayed 3 nights in Dec 2019
Response from Rina Pamungkas on 26 Dec 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, breakfasts and swimming pool was amazing. Pillow selection great
Stayed 5 nights in Nov 2019
Response from Rina Pamungkas on 2 Dec 2019
Dear Sir / Madam, Greetings from Fraser Residence Sudirman Jakarta, Thank you for your valuable support and taking time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests. Thank you once again for choosing Fraser Residence Sudirman Jakarta and we look forward to welcoming you back once again! Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Rina on 9 Dec 2019
Dear Mr. Martin, Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Fiachra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2019
Response from Rina Pamungkas on 12 Nov 2019
Dear Mr. Fiachra, Greetings from Fraser Residence Sudirman, Jakarta. This is to acknowledge and thank you for your comments related to your recent stay with us. It is indeed gratifying to learn that we have met your expectations. We all look forward to being of service to you again. Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still one of the best places to stay in Jakarta. My room 406 had a horrible odour everyday , and I was put in the same room when I checked in again the following week. Need to find the source and fix it.
Stayed 6 nights in Jul 2019
Response from Rina on 31 Jul 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman Jakarta, Thank you for your valuable support and taking time to share your lovely experience with us here. We also taken note about your valuable input regarding room #406, we ensure appropriate action will be taken by related department. Thank you once again for choosing Fraser Residence Sudirman Jakarta and we look forward to welcoming you back once again! Best Wishes, Rina Pamungkas Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, pristine establishment
Cozy bed and a fully functional kitchen (4 induction stoves, an oven, a full-sized refrigerator, cutlery, chopping board, a pot, a saucepan, lots of cups, glasses, bowls and plates of varies sizes). I got a free upgrade to an extremely roomy suite - was one of my (rare) lucky days! If shopping is your thing, then you'll probably consider the location as so-so since the nearest full-sized shopping mall (Plaza Indonesia) is 3 km away. But if you are working at Prudential Towers then the location will be ideal (5 minutes walk). You can do your own laundry hassle-free; the residence supplies a small sachet of washing powder everyday. Drinking water is adequately stocked and replenished daily. Bathroom amenities are variegated.
Stayed 6 nights in Jun 2019
Response from Rina Pamungkas on 10 Jul 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Sincerely, Rina Pamungkas Guest Service Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Rina P on 22 May 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. We would like to thank you for choosing to stay with Fraser Residence Sudirman Jakarta, We appreciate you taking the time to provide us with feedback about your stay. We regret to hear that several things throughout your stay did not meet your expectations. We hope you will allow us the opportunity to change your impression of our property. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I do hope we will get an opportunity to welcoming you back in the near future. Sincerely, Rina Pamungkas Guest Service Manager

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property for family
Stayed 3 nights in Apr 2019
Response from Rina P on 7 May 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Terima Kasih, Rina Pamungkas Guest Service Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Michael Lee on 29 Apr 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Many thanks for taking the time to share your feedback and we are delighted that you have enjoyed your overall stay experience. I do hope we will get an opportunity to welcoming you back in the near future. Sincerely, Michael Lee General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience in Jacarta. If i have a chance, i will visit again
Stayed 1 night in Apr 2019
Response from Michael Lee on 29 Apr 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman, Jakarta. Thank you for your comments related to your recent stay with us which you have posted online. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to the hotel in the near future. Sincerely, Michael Lee General Manager

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Michael Lee on 22 Apr 2019
Dear Mr. Thierry, Greetings from Fraser Residence Sudirman, Jakarta. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. My team and I look forward to welcome you back to Fraser Residence Sudirman Jakarta! Sincerely, Michael Lee General Manager

10/10 Excellent

Peeranuch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, value for money
Good stay. Always comfortable here.
Stayed 3 nights in Apr 2019
Response from Michael Lee on 22 Apr 2019
Dear Mr. Peeranuch, Greetings from Fraser Residence Sudirman, Jakarta. Many thanks for taking the time to share your feedback and we are delighted that you have enjoyed your overall stay experience. I do hope we will get an opportunity to welcoming you back in the near future. Sincerely, Michael Lee General Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for longer stays in Jakarta
Comfortable and spacious apartment in large complex with excellent 50m pool and modern gym.
Stayed 7 nights in Mar 2019
Response from Michael Lee on 3 May 2019
Dear Ms. Elizabeth, Greetings from Fraser Residence Sudirman Jakarta, This is to acknowledge and thank you for your comments related to your recent stay with us. It is indeed gratifying to learn that we have met your expectations. We all look forward to being of service to you again. Terima Kasih, Michael Lee General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location. With the opening of the new MRT and close distance to MRT station, property is strategically located for eady movement in Jakarta
Stayed 2 nights in Mar 2019
Response from Michael Lee on 2 Apr 2019
Dear Valued Guest, Greetings from Fraser Residence Sudirman Jakarta, This is to acknowledge and thank you for your comments related to your recent stay with us. It is indeed gratifying to learn that we have met your expectations. We all look forward to being of service to you again. Terima Kasih, Michael Lee General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than what we expected. 2-room apartment was value for money and spacious for 4 of us. Well maintained and reception was friendly. Vicinity toley locations e.g. Sudirman Rd, malls etc.
Stayed 2 nights in Nov 2018
Response from Michael Lee on 21 Nov 2018
Dear valued guest, Greetings from Fraser Residence Sudirman Jakarta Many thanks for taking the time to share your feedback and we are delighted that you have enjoyed your overall stay experience. I do hope we will get an opportunity to welcoming you back in the near future. Terima Kasih, Michael Lee General Manager

2/10 Terrible

MR, Jakarta

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The go to response of this property is "we are fully booked". Whether you are asking for a high floor room or an additional 1 hour late checkout (after much argument they eventually relented to grant 30mins more but called to remind us of the clock!) The truth is it isnt full. You can still book their rooms on various platforms for the days you are there. I have stayed at various hotels and other Fraser properties (some for months) and this one stands out for being very unhelpful at accomodating even simple requests. The management should embark on other creative exercises for turning down requests than their favourite go to line. Apartment and facilities are otherwise suitable for purposes. But I am not coming back at all. Afterall, they are full!
Stayed 2 nights in Oct 2018
Response from Michael Lee on 9 Nov 2018
Dear Guest, Thank you for taking the time to provide us with your feedback. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect. I would like to assure you that I have personally addressed these issues with our team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Terima kasih. Michael Lee General Manager

10/10 Excellent

Matyussof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Michael Lee on 5 Nov 2018
Dear Mr. Matyussof, Thank you for having stayed with us and we are glad that we have made your stay an enjoyable one. Looking forward to your next stay here with us. Terima kasih, Michael Lee General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

ILANGOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraser Residence is simply awesome!
Great service with that hallmark Indonesian warmth and hospitality. Every stay here has been awesome and I would recommend it to everyone!
Response from Yulita Patrechia on 16 May 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nana, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraser Residence Sudirman Jakarta
Went on a family trip to Jakarta and we stayed in a 3 bedroom apartment at Fraser Residence Sudirman Jakarta. The apartment was great but unfortunately, the view is not that great due to the construction happening at the point of time. The staff are superbly great and friendly, trying their very best to cater their guests' needs. In other aspects, there are still room for improvements. But , IF I were to come back to Jakarta again, I would definitely love to stay there again!
Stayed 3 nights in Mar 2018
Response from Michael Lee on 9 Apr 2018
Dear Ms. Nana, We are glad to hear that your overall experience was pleasant. Thank you for your kind words about the quality of services offered and extended to you during your stay. We shall take note of your concerns and will make the necessary improvement in those aspects. We look forward to seeing you again in the near future. Terima kasih, Michael Lee General Manager

10/10 Excellent

Jan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in the middle of Jakarta
This is only a block off the main thoroughfare but quiet and has an enormous pool with lovely landscaping situated between the towers. The rooms are elegant and the service excellent. The only negative is not a lot of restaurant options but the room service is reasonable and the breakfast is excellent. I have stayed various places in Jakarta over the years but will come back here.
Stayed 4 nights in Mar 2018
Response from Michael Lee on 20 Mar 2018
Dear Mr. Jan, Thank you for sharing your experience during your stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We look forward to welcoming back. Terima kasih, Michael Lee General Manager

10/10 Excellent

Ahmad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraser's Residence Review
It was a splendid time there and the staff were very friendly and helpful.
Stayed 4 nights in Feb 2018
Response from Michael Lee on 15 Mar 2018
Dear Mr. Ahmad, Thank you for your comments related to your recent stay with us. We are very pleased to learn that we have met your expectations. Thank you for your kind words about the quality of services offered and extended to you during your stay. Hopefully we will be able to welcome you back to Fraser Residence Sudirman Jakarta in the near future. Thank you. Michael Lee General Mananger

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, Excellent service.
Stayed 2 nights in Jan 2018
Response from Michael Lee on 19 Jan 2018
Dear Ms. Mona, Dear Honoured Guest, Thank you for having stayed with us and we are glad that we had delivered to your expectation during your recent stay here with us. Terima kasih, Michael Lee General Manager

10/10 Excellent

Rupinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2017
Response from Manager on 26 Dec 2017
Dear Honored Guest, Thank you for your kind feedbacks during your stay here with us recently. We are glad that you had enjoyed your stay and look forward to be of service to you again soon. Terima kasih, Michael Lee General Manager

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Manager on 26 Dec 2017
Dear Honored Guest, Thank you for your kind feedbacks during your stay here with us recently. We are glad that you had enjoyed your stay and look forward to be of service to you again soon. Terima kasih, Michael Lee General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Manager on 12 Oct 2017
Dear Honored Guest, Thank you for taking your time to give us your feedback during your stay with us. Noticed that you giving us 1 star as your feedback to us. Regret to know that you had experienced this. Hope we may know your detail feedback for our improvement to servicing our guest. Looking forward to welcoming you again in the near future. Terimakasih Michael Lee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Manager on 23 Aug 2017
Dear Honoured Guest, Thank you for having stayed with us and we appreciate your kind and valuable feedbacks during your recent stay here with us. Terima kasih, Michael Lee General Manager

8/10 Good

Henny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Manager on 12 Jul 2017
Dear Honoured Guest, Thank you for your kind feedback during your stay with us. Hope to be service you again soon. Thank you Michael Lee General Manager