This hotel is terrible. We booked a room in SANTA SOPHIA but ended up in another one! When we arrived at Hotel Santa Sophia, they took our passports to start the check-in procedure. After waiting 15-20 minutes, they tell us that they will take us to another hotel because “their rooms are flooded with water due to a piping issue”. First of all, this is extremely unprofessional. They should have told us about this BEFORE they took the passports and checked us in. They kept it from us instead. Second, the staff was rude. They talked as if we don’t have the right to complain or to ask about anything, as if what they did and how they did it was completely acceptable. They sent us to a hotel that was technically in the middle of nowhere, and they wanted to put us in a room with no windows, no toiletries, no towels. They gave us a very hard time because we booked the Economy Room. They said “if you only pay money for the Economy Room, this is what you get and it’s clear on the room description”. I pulled out my phone and showed them the Expedia reservation details and insisted that they did NOT mention that their will be no windows or toiletries or towels. They changed the subject in order not to admit that they scam people. We had a terrible experience. It was our 4th time in Istanbul, specifically in the Sultahahmet area, and all hotels we previously stayed at were amazing. This one was a huge disappointment, we do not recommend it to anyone.