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Reviews of Golden Roof Hotel Ampang Ipoh

3 out of 5
Golden Roof Hotel Ampang Ipoh
No.2, Jalan Ampang Baru 6A, Pusat Perdagangan Ampang Baru, Ipoh, Perak

Reviews

6.6
Rating 10 - Excellent. 6 out of 68 reviews" "
Rating 8 - Good. 22 out of 68 reviews" "
Rating 6 - Okay. 25 out of 68 reviews" "
Rating 4 - Poor. 10 out of 68 reviews" "
Rating 2 - Terrible. 5 out of 68 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Siah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Fong

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced and not clean at all.
Overpriced even it is still consider budget hotel range. Dusty and spiderweb visible everywhere. Front desk check-in slow thou it just us checking in, with unfriendly facial expression. Have been staying a lot of budget hotel much cheaper than this, but never felt as eerie as this.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Disappointed and Disgusted
Our stay at the Golden Roof was terrible. From the start, the check in took a lengthy amount of time even though no one else was waiting to be checked in. When arriving to our first room, there was a huge yellow stain on the bed. Upon complaining for over an hour, the manager finally offered us an upgrade. Unfortunately, the upgrade was actually a downgrade. Wallpaper falling off, dead bugs on the floor, broken window, drainage problems in the bathroom, other people’s hair all over floor and on the bed. I would highly suggest not to book this hotel and waste your money here. The rooms again were terrible, the couches in the lobby even had stains, the hallways smelt like smoke even though it was nonsmoking, and the staff were rude and not willing help correct the issues. Extremely disgusted and disappointed with this establishment!
Stayed 1 night in Aug 2019

8/10 Good

Leon

Liked: Staff & service, amenities
the price is cheap, so the quality is acceptable at this price
Stayed 1 night in Jun 2019

6/10 Okay

Mandy

Disliked: Cleanliness
THE ROOM 221- ROOM AND PILLOW IS ABIT DUSTY, ROOM IS TOTALLY DIFFERENT WITH THE PHOTO OF PREMIER QUEEN,HONESTLY HAVE A BIT DISAPPOINTED. THE WALLPAPER WAS TORN . ONLY THE LOBBY LOOK'S GRAND.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The customer service was good but the hotel conditions was very poor, there’s a leaking in the washroom and the room wallpaper peeled off.
Stayed 2 nights in Apr 2019

8/10 Good

Mui Hoon

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room , good water heater and good water pressure. Enjoy the shower after a long hot day outside.
Stayed 3 nights in Feb 2019

2/10 Terrible

kannmani, penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience hotel stay
Because of air con spoil......need to shift room for more than x3. Finally gt a room which was like a hut.....veryx3 small. Receptionist very rude. Toilet very dirty.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a lot improvement
toilet and room not cleaned properly ! in fact it is so discomfiting to see remnants of hair, dust and even a bottle of used shampoo in the toilet !

4/10 Poor

e, sg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
smelly toilet
pungent smell from toilet not sure from the sewage or toilet bowl seems abit choke.. call for help, customer services only came to flush and say nothing is wrong even though he could smell it also.. ask to change rm yet was full house. he went to take up some air freshener and spray the toilet.. ask him if he could leave the air freshener in the rm so that we can use it if the smell is still there.. he say cant. can only ask from rm service the next morning.. we dare use the toilet or open the toilet door as the smell was too strong and check out early in the am at 6am.. would never go bavk again
Stayed 1 night in Dec 2017

6/10 Okay

mira, shah alam

Liked: Staff & service, property conditions & facilities, room comfort
Average
Average. Need to improve better on cleanliness in room.
Stayed 1 night in Nov 2017

6/10 Okay

Amiirzam, Seremban, N9

Disliked: Room comfort
i book for 2 adult and 1 children, they gave me a room that only got 1 bad queen size. ;(
Stayed 1 night in Oct 2017

6/10 Okay

Alfen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Philip, kuala lumpur

Disliked: Property conditions & facilities
Business trip
Low water pressure in the morning, others are just fine.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RIDICULOUS SERVICE! WONT BACK TO THAT HOTEL EVER!!
booked for 2 rooms and check in at 12am. 1st room - air conditioner cant function at all and phone not able to use. called for maintenance to repair and took more than one hour to fix it. even fixed, the air was hot air. cant sleep for whole night!!! 2nd room - air conditioner cant function as well some more leaking water. flush in the toilet cant use! asked for exchange room, said fully booked and just ignore us! asked for an explanation from management but all supervisor and manager just ignore us!!! the service of staff were really rude and bad! never stay a hotel experience like this. BAD FACILITIES, DIRTY ENVIRONMENT AND RUDE STAFF SERVICE!!!
Response from Rebecca on 6 Feb 2017
Dear Guest, Thank you for your comment. It is valuable to us to improve. Would your provide us more detail of your check in name and date in order for the management to investigate further. If you could provide the Supervisor or Manager on duty name that would help us much easier. Sorry for the inconvenience cause on your disastrous stay. Regards, Rebecca General Manager for Golden Roof Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness
More focus of cleanliness even though this is 3* hotel.. Hire more workers.. Manager Must always at the counter..

2/10 Terrible

Crys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Request for a hair dryer since afternoon when check in. Called and asked for few times, no response was given by staffs. Until night went down to counter, they only start looking and told me housekeeper went back. No hair dryer and make us until midnight!!

8/10 Good

Cheah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is very good. Tq
Response from General Manager on 6 Feb 2017
Thank you for your excellent comment. We hope we will improve better for you to rate us 5* however please do support us again and should you need to come back and stay with us again please do not forget to always look out for our Golden Roof Hotel Facebook and website for more promotions and offer that is value for your pocket. Thank you and hope to see you come back again. Regards, Rebecca General Manager for Golden Roof Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good condition n very confortable to stay with family

8/10 Good

Verified traveller

Liked: Staff & service
Average is good
Good service but worse when iam booking online.never call me back for my status booking

8/10 Good

Mohd

Liked: Cleanliness, property conditions & facilities, room comfort
WIRELESS PROBLEM
cheap price, nice decoration; worth it to stay. but, wifi problem. always reconnecting.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

weekender, KL

Liked: Cleanliness, staff & service, room comfort
Good value for money, with room for improvement

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No star Hotel
Smelly room & bathroom. Cleanness problem on Bathroom & Air-con.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Will not recommend this hotel to others
Generally,the room was nice but the facilities were terrible. 1. stated b4 booking that there will be free Wifi provided but with great disappointment there wasn't any and when we enquired from the reception, they gave excuses with no solutions. 2. there wasn't any table inside the room to place our luggage bags. Need to place on the floor 3. the room that we stayed,the telephone wasn't functioning. When we complained the reception said will send someone over to check but wasn't done even till we checked out. 4. there wasn't a single pack of beverage provided in the room other than the presence of 2 large cups. 5. the TV series didn't have any international Astro,CNN,Sports,Movies etc.The only Channel that anticipated was CCTV which was in mandarin version with no sound and poor reception. 6. the Toilet bowl water system wasn't strong for flushing which need regular checking. There was no special reservation car parking for occupants. All parkings are along the Hotel roadside but with a night security guard to look after. Had difficulty finding a car park near the hotel at night when we came back from dinner.
Response from Rebecca Ho /General Manager on 13 Oct 2016
We appreciate your feedback from your stay at the Golden Roof Hotel. Pertaining to your Con's about the hotel. We do hope for your understanding. 1. We do provide WiFi access however for during your visit we have been encountering some internet issue with TMNET and even the whole area near our hotel. We regretfully sorry about our staff lack knowledge of the hotel facilities however we will get them re-train again. 2. The room you booked could be the Superior Twin, Deluxe Queen & Deluxe Suite which in the description on the website it never stated with desk & chair as it was charge at a budget rate. We do have desk & chair for our higher category such as Premier King, Superior Suite. 3. We are sincerely sorry that the phone wasn't working and we will highlight to the respective department for rectification. 4. The rooms does comes with complimentary bottle water but if you have not we again apologize for the inconvenience and will highlight the respective department. 5. Sorry for the TV channel as it is only on digital channel not satelite. We take note on this as we might be planning to upgrade our service in the future. 6. We will take note on the toilet flow and rectify the respective department to rectify it. Pertaining to parking spaces, yes there is limited space block for the hotel but there are ample of parking space just around the school and it is nearby the hotel. It is safe with the security guard looking after it. Thank you for your fabulous feedback in order for our team to improve.

8/10 Good

Ikhwan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and quiet environment. Good hot shower.

6/10 Okay

Verified traveller

Disliked: Staff & service
Front desk inform that i need to pay deposit which i'm not aware. They have logo of accepting master card, which when k ask if i can pay using debit card, she said no. I ask other option as my daughter not feeling well and no atm nearby. She just said no with hard fullstop.
Response from Rebecca Ho /General Manager on 13 Oct 2016
We appreciate your feedback from your stay at the Golden Roof Hotel. We do take pride in catering to our guests’ needs the best way we can. Deposit is required and is stated on the website however we will get all our staff to go through training again to improve our service to our loyalty guest. We hope that you will come back again to stay with Golden Roof Hotel in Ampang, Ipoh or our other chain in Kuala Kangsar, Taiping, Seri Iskandar and sunway, Ipoh.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room TV channels are limited and reception is bad. Toilet was dirty. Bedsheets were also dirty and can see hairs and sand inside the quilt covers. Wifi reeception was lousy and cannot get a connection the whole night..
Response from General Manager on 13 Oct 2016
We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We appreciate your evaluation on the TV reception, dirty toilet and dirty linen. However, your comments have been noted and passed to the management team for further improvements, where required. We hope you will still be our loyal guest and experience a second chance with us in the new future. We have been improving and will always do our very best to fulfill our guest needs. Thank you. Regards, Rebecca General Manager

6/10 Okay

albert, ph

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities
Air con not cold at all. Hotel is not near ipoh sentral.
Response from Rebecca Ho /General Manager on 13 Oct 2016
We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We appreciate your evaluation the air condition is not cold, however your comments have been noted and passed to the management team for further improvements, where required. Just for the extra information, Golden Roof Hotel Ampang Ipoh is just 10-15mins drive to Ipoh downtown. Our location is near Qing Xin Ling and food is everywhere. We do hope you will come back again to see our improvement in the near future. Thank you.

4/10 Poor

TEO, Sepang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse room status
The room was dirty and still can see yellow stains inside the toilet, after complaint changed to other room but just better a bit than before, I stay at this hotel few times already from the hotel beginning until now, I feel that the room status was became worse and worse, I won't visit again if the status still remain.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Below average room
The wifi was bad. Can only connect to it intermittently. The walls of the room were thin and you can hear people walking and talking in the next room. The toilet floor became flooded after every shower.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Ok. The location is best. Around PUO, not to far from the city itself.
Response from Rebecca Ho /General Manager on 13 Oct 2016
We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you.

6/10 Okay

Verified traveller

Yes and NO
Tv satellite channels? Not really. Free wifi... Yes... fast wifi... BIG NO Worth for stay? Yes, if you want a reasonable price. Any good dinning places nearby. ...NO

6/10 Okay

CHOW, KL

Disliked: Staff & service, property conditions & facilities, room comfort
Bad
Booked 6 room ... Room number 216 the room complain bout the aircond , no one come up n repair . They come up to clean the room but we haven check out left everything Inside the room ... I told them , I complain bout aircond no one come , I haven check out u all come in without permission ... They answer , this room aircond ady cannot be used should change ur room ...means they ady know what's the problem about the room ... 213 toilet door cannot be closed ...

8/10 Good

Mohammad Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sey Leong, Kuantan

Liked: Room comfort
Suggestion to improve on air ventilation
Apart from the smell suspected to be caused by poor ventilation, everything meets expectation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alvin, JB

Overall is good
Overall is good only problem with smelly bathroom
Response from General Manager on 13 Oct 2016
We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We appreciate your feedback on the smelly bathroom. However, your comments have been noted and passed to the management team for further improvements, where required. We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you and regards, Rebecca General Manager

8/10 Good

Zoe, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
New & Modern Hotel
The Hotel was new&modern style. Actually is quiet clean but i found the cockroach inside the toilet. I was very dissapointed to the staff service of the reception.The staff is not friendly and wasn't have any basic hotel knowledge.During Check in,the receptionist told me that she don't have any booking number in their system.But i have called up to them before 1 day to comfirmed the room,end up is delay my time only get my room. Once get the room card, written there is 3 floor but i try to open is can't open,then i ask back to the receptionist and she told me wrong room number she gave to me.OMG, i feel that really not professional,if the room got others guest, i might be scold by the guest. But i like the security staff, is friendly and polite.He open the door for us everytime and told us where have restaurant to eat. The room ammenities is less even no shampoo and hair dryer inside the room.but overall is ok.

8/10 Good

Mohammad, Selangor,Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant
1-Cleanliness room and hotel 2-Quqlity of service. 3-Easy parking
Response from General Manager on 13 Oct 2016
We appreciate your encouraging feedback from your stay at the Golden Roof Hotel. We hope that you will help to share memories of your pleasant stay with us with your friends & family, and we look forward to welcoming you again to Golden Roof Hotel. Thank you and regards, Rebecca General Manager

6/10 Okay

siti norasyikin, Kuala Lumpur

Liked: Cleanliness, room comfort
Nice Place
The others was good enough but a bit spoil during registration at reception because only one counter that service for the guestess that que up. And during my turn to registered, the receptionist changing shift and counting the fload money. It was taking more than 15 minutes. Kindly solved this matter. Others are worth it with the price of room.

10/10 Excellent

Ahmad Taufiq, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again here!
Great hotel. Staff was friendly. A lot of restaurants nearby. I'll definitely stay again here.

10/10 Excellent

NORFARHANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really cozy stay and I love it so much...all my tires for long driving gone when I put my head on that nice pillows!!!ha-ha...surely I'll come again...

6/10 Okay

Jackson, Kuala Lumpur

Liked: Room comfort
Disliked: Cleanliness
average
saw a cockroach in the washroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable

8/10 Good

foo, Ipoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast improce
The breakfast package need to be improve

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
fair for a boutique hotel
pleasant stay, just that if the hotel can provide inroom complimentary tea and coffee maker..bsc we need to ask for cups from thr room service downstairs.