We had many issues in our stay, I have asked to see the manager, and every day I get a different excuse, either she left early, in a staff party, or sick. Decided to checkout early and go to another hotel, they didn't even bother to ask why, instead they asked us to pay for the room upgrade which is supposed to be complimentary. There is no service at the pool, nobody in the bars to serve you anything, no staff whatsoever after 11pm. If you call at night for an emergency, no one would answer your calls. No late night room service either. Rooms are outdated. This hotel desperately needs a new management and furniture.