The staff were generally helpful. I arrived very early in the morning (8am) and the staff was able to provide a slightly earlier check in (11:30am - 2.5 hours earlier than standard check in time). My room was clean and comfortable. Despite I was on 8th floor, it was quiet. The mini fridge in my room wasn't working, it was not cold at all, although the housekeeping team came to check it, they didn't do anything to improve the situation. I was unable to use the mini fridge which was an inconvenience for me. The hotel breakfast was disappointing, I found there wasn't much choice and the food didn't look enticing. I would not recommend to pay for the hotel breakfast, there are plenty of better options in Hong Kong. Overall, I really liked the location and was happy with the room. I would consider staying here again.