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Rating 10 - Excellent. 309 out of 1002 reviews" "
10 - Excellent
309
Rating 8 - Good. 418 out of 1002 reviews" "
8 - Good
418
Rating 6 - Okay. 155 out of 1002 reviews" "
6 - Okay
155
Rating 4 - Poor. 71 out of 1002 reviews" "
4 - Poor
71
Rating 2 - Terrible. 49 out of 1002 reviews" "
2 - Terrible
49
8.0/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Jimmy
2 May 2024
Liked: Cleanliness, staff & service
Okay
Jimmy
Stayed 8 nights in Apr 2024
Response from Harbour Plaza North Point on 2 May 2024
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
6/10 Okay
Andrew
28 Apr 2024
Liked: Cleanliness
Overall, ok compared to other nearby properties. Coffee shop closed mid afternoon and hotel didn’t have the most welcoming attitude
Andrew
Stayed 1 night in Apr 2024
Response from Harbour Plaza North Point on 29 Apr 2024
Thank you for your comment and apologies for all the inconvenience caused to you. We will further review the matter and hope this won’t adversely affect your opinion of Harbour Plaza North Point and look forward to welcoming you back in the future.
8/10 Good
Fred
Travelled with family
23 Apr 2024
Liked: Cleanliness, amenities
convenient M R T, buses and bus to air port, many cafe fast food and restaurants, quiet, all employees are friendly,.
did not like to see some peoples no clothes with tattoo, one employee can not handle my storage luggage
Fred
Stayed 1 night in Apr 2024
Response from Harbour Plaza North Point on 23 Apr 2024
Thank you for your comment. We have further review the matter and thank you for bringing this matter to our attention.
2/10 Terrible
Wing In
4 Apr 2024
Wing In
Stayed 7 nights in Mar 2024
Response from Harbour Plaza North Point on 25 Apr 2024
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
This hotel is exceptionally convenient with direct transportation to airport and other sceneries.
Staff are polite and friendly. The hotel is clean and food in the restaurant is tasteful.
Jeff
Stayed 13 nights in Mar 2024
Response from Harbour Plaza North Point on 25 Mar 2024
Thank you for your compliment and we look forward to welcoming you back to Harbour Plaza North Point in the future.
Convience, Traffic & transportation Near, also MRT
ZANNICA QIAN TING
Stayed 2 nights in Mar 2024
Response from Harbour Plaza North Point on 12 Mar 2024
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
6/10 Okay
Joseph Hon Sang
Travelled with partner
16 Feb 2024
Liked: Cleanliness, staff & service, amenities
The staff are very helpful and cheerful. Stayed here many times in recent years.
However, the basic facilities appears not to be standard across all rooms. This February stay, I was assigned a room with no USB plug-in facility provided as in my previous stays! A USB plug was provided after I contacted front desk.
Joseph Hon Sang
Stayed 6 nights in Feb 2024
Response from Harbour Plaza North Point on 19 Feb 2024
Thank you for your comment. We have further review the matter and thank you for bringing this matter to our attention.
8/10 Good
Michele
Travelled with family
3 Feb 2024
Liked: Cleanliness, staff & service, amenities
The hotel is a bit older. However chose to stay at this location again (and again) due to its location. Staffs are friendly.
Michele
Stayed 1 night in Jan 2024
Response from Harbour Plaza North Point on 5 Feb 2024
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
Service: It was spotty. The greeting desk was helpful. When it came to concierge service, it was spotty - I had some positive experience with someone and another person was lacking in the desire to help.
Accommodations: The rooms and hallways seem a bit aged. Very little is being done to spruce it up. In my room, there was wallpaper peeling off ceiling top corner. The edges had mold. Vacuuming the floor seemed spotty as well.
Verified traveller
Stayed 6 nights in Nov 2023
Response from Harbour Plaza North Point on 13 Nov 2023
Thank you for your comment. We have further review the matter and thank you for bringing this matter to our attention.
Response from Harbour Plaza North Point on 20 Nov 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
6/10 Okay
Stephen
24 Oct 2023
Liked: Staff & service
Did not live up to my expectations for the money
The room smelt of damp and mould. When we looked there was black mould around the sink and shower and kitchen cupboards.
The hotel did change our room immediately to a better room.
The area is great for metro and public transport but there are no pubs and bars close by unless you use the hotel or public transport.
Gym was good, bit chilly for the outside pool.
Stephen
Stayed 6 nights in Oct 2023
Response from Harbour Plaza North Point on 25 Oct 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
2/10 Terrible
garbo
Travelled with partner
24 Oct 2023
This hotel was located very close to a subway stop. However, it was very rundown and old. It was very expensive for its price and the room is very very small. Not worth it for the price
garbo
Stayed 1 night in Oct 2023
Response from Harbour Plaza North Point on 25 Oct 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
This hotel is very old. In some of the older rooms, there are only one plug within the entire room. The pillows are also quite old and used. There was only one staff in reception when I checked in, which resulted in long wait.
Leo
Stayed 7 nights in Oct 2023
Response from Harbour Plaza North Point on 11 Oct 2023
Thank you for your comment and apologies for all the inconvenience caused to you. We will further review the matter and hope this won’t adversely affect your opinion of Harbour Plaza North Point and look forward to welcoming you back in the future.
Response from Harbour Plaza North Point on 24 Aug 2023
Thank you for your comment and apologies for all the inconvenience caused to you. We will further review the matter and hope this won’t adversely affect your opinion of Harbour Plaza North Point and look forward to welcoming you back in the future.
8/10 Good
Yun Yun
Travelled with partner
17 Aug 2023
Disliked: Cleanliness
Surprised that room was upgraded to suite.
Disappointed that shower drain was blocked by tissue paper.
Yun Yun
Stayed 1 night in Aug 2023
Response from Harbour Plaza North Point on 18 Aug 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
6/10 Okay
Andy
Travelled with family
11 Aug 2023
Disliked: Property conditions & facilities
Hotel is a little dated. But transportation is convenient very close to subway station, buses streetcar… etc.
Andy
Stayed 1 night in Aug 2023
Response from Harbour Plaza North Point on 14 Aug 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
Response from Harbour Plaza North Point on 11 Aug 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
2/10 Terrible
Seon wha
26 Jul 2023
Seon wha
Stayed 1 night in Jul 2023
Response from Harbour Plaza North Point on 16 Aug 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
2/10 Terrible
Wendy
26 Jul 2023
Liked: Cleanliness
Disliked: Staff & service
A tenant who lived on 28 Floor, my unit was 2712. That person made the noises and stepping the floor. I called the front desk and complaint. At first, the manager Eva answer the phone. She didn't assist me at 3:20 pm. I called again at 8:50 pm, Danny didn't answer my call. Very poor customer services.
Wendy
Stayed 3 nights in Jul 2023
Response from Harbour Plaza North Point on 26 Jul 2023
Thank you for your comment and please accept my sincerest apologies for the shortcoming which you experienced. I have since addressed this issue with our Front Office Manager and immediate action has been taken. Thank you for bringing this matter to our attention and it is only by receiving comments such as yours that we are able to improve and maintain the highest standards of service within the hotel.
10/10 Excellent
Si Cheng, san francisco
22 Jul 2023
Si Cheng
Stayed 1 night in Jul 2023
Response from Harbour Plaza North Point on 14 Aug 2023
Thank you for your comment. We look forward to welcoming you back to Harbour Plaza North Point in the future.
Hotel feels outdated and rooms are partially clean. Internet connection is really slow.
Had issue with housekeeping as they took 2 glasses i brought. I only find out the next day. It took a lot of effort and lot of different people to discuss with to get something back. In the process a staff said i was even laying and that they were no glasses. The discussion did not end too well.
Kids in the hotels are shouting at reception and neither the parents or the staff requested them to be quiet. I could not even hear the receptionist talking. I had to tell them to be quiet.
Verified traveller
Stayed 6 nights in May 2023
Response from Harbour Plaza North Point on 31 May 2023
Thank you for your comment and apologies for all the inconvenience caused to you. We will further review the matter and hope this won’t adversely affect your opinion of Harbour Plaza North Point and look forward to welcoming you back in the future.