I've stayed at the Conrad many times and this time stayed a week. The building / decor are becoming slightly dated, and the pool was out of use. However the staff were, without exception, unfailingly polite, helpful and friendly, and the breakfasts were good. It is not the flashiest hotel in HK, and I could frankly do without the Pacific Place "retail experience", but the Conrad is reliably comfortable and has employees who will go the extra mile, so gets another thumbs up from me.