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Reviews of Apartment Kapok

3.5 out of 5
Apartment Kapok
Block A, Causeway Centre, 28 Harbour Road, Wanchai, Hong Kong

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 245 reviews" "
Rating 8 - Good. 116 out of 245 reviews" "
Rating 6 - Okay. 36 out of 245 reviews" "
Rating 4 - Poor. 11 out of 245 reviews" "
Rating 2 - Terrible. 4 out of 245 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carl m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly spacious hotel
Excellent hotel clean spacious rooms lovely staff nice location how previous guests can complain about lift size and hallway is beyond me we couldn’t fault it well done hotel Kapok lovely hotel
Stayed 2 nights in Oct 2021
Response from Apartment Kapok Team on 2 Nov 2021
Thank you for such wonderful comments. We are so glad having offered you a great experience here, and we are truly grateful hearing your encouraging words. Thanks a lot for the support and we promise your next stay would be as memorable as this one. Best Regards, Apartment Kapok Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2021
Response from Apartment Kapok Team on 29 Oct 2021
Thank you for such wonderful comments. We are so glad to have offered you a great experience here, and we are truly grateful to hear your encouraging words. Thanks a lot for the support and we promise your next stay would be as memorable as this one. Best Regards, Apartment Kapok Team

10/10 Excellent

Jordan

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021

6/10 Okay

Oi Sze

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The service was good, the roof top bar is amazing! The room is clean, nice fruit platter, however the bed is the worst I’ve ever seen, too hard, can’t sleep at all, back pain, just terrible.
Stayed 2 nights in Jan 2020
Response from Front Desk on 27 Jan 2020
Thank you for your valuable feedback on your recent stay with us. We truly appreciate it when our guests take the time to share their experience as it helps us to improve our service offerings. We are deeply disappointed that in this instance we did not fully meet your expectations. I hope that we will have the opportunity to welcome you back soon sometime in the future.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Front Desk on 27 Jan 2020
Thank you for your valuable feedback on your recent stay with us. We look forward to your return!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 13 nights in Dec 2019
Response from Front Desk on 4 Jan 2020
Thank you for your compliments about Kapok Apartment! Hope to see you again in the near future.

8/10 Good

Peng Khoon Kenneth

Liked: Cleanliness, staff & service
Stayed 9 nights in Dec 2019
Response from Front Desk on 4 Jan 2020
Thank you for your compliments about Kapok Apartment! Hope to see you again in the near future.

2/10 Terrible

Tim, Panama City, Panama

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my worst experience with a Hotel in HK. First, the room requested was for 2 Beds, and greeted with a single Double Bed. One Elevator the size of a test tube to get up and down, took forever to get to room. Narrow hallways, made it uncomfortable to to move with luggage. Open the room door and out comes the musky damp smell of cigarette, that made it almost impossible to sleep. Water pressure was non existent. The worst part was the price, more expensive than staying at the renassaince Across the street. Tried canceling second night and hotel would not let me, needless to stay, will never be staying at this property again. Beware of deceiving pictures.
Stayed 2 nights in Oct 2019
Response from Front desk Manager on 27 Oct 2019
Dear Tim, Thank you for taking the time to share your experience. My sincere apologies that your stay with us did not meet your expectations. Sorry for we can not change the twin bed room for you as your check in request ,because you booked the double bed room and we don't have any twin bed room available.Thank you your comment again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The time were not cleaned for two days There was a lot of noise every evening until 8pm. Drilling and banging
Stayed 5 nights in Apr 2019
Response from Front Desk on 3 May 2019
My sincere apologies that your stay with us did not meet your expectations. Please rest assured that your feedback will be put to good use and that I will personally ensure we take the learning from your valuable feedback. We hope to have you back at Kapok Apartment in future to demonstrate the improvements we will have made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and less busy street, there are 2 Starbucks close by and a supermarket to shop what you need.
Stayed 7 nights in Mar 2019
Response from Front Desk on 2 Apr 2019
Many thanks for taking the time to share your experience at our Apartment with the Expedia community! Your valued feedback and warm words are greatly appreciated by us all, and we are further encouraged by them. We look forward to your return!

10/10 Excellent

Xie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended. Would come back again.
Hotel provided fresh fruits on the first day. Very great clean stay. Great location just that a bit far from MTR station. Taking star ferry would be more convenient to go Tim sha Tsui. Moment changer with great rates right below the hotel. Many Michelin Star food stall around.
Stayed 2 nights in Feb 2019
Response from Front Desk on 5 Feb 2019
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff eopleat front desk were so kind and caring. We arrived early and left late next day. They took care of our laguage an helped us get the taxi. We flt welcomed when we recited fruits in our room. Thank you all.
Stayed 1 night in Jan 2019
Response from Frontdesk on 3 Feb 2019
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the Financial centre. Great choice of Western restaurants and cafes in the vicinity within the same block. Room basic, no frills , fair value for what you pay. Our room on the 7th floor had a good view of the causeway harbour and Kowloon on the opposite side. Close to the Ferry .
Stayed 1 night in Jan 2019
Response from kapok apartment on 18 Jan 2019
Your valued feedback and warm words are greatly appreciated by us all, and we are further encouraged by them. When your travels do bring you back to Hong Kong, please do let us know and we will be sure to make any arrangements needed. We look forward to your return! Thank you once again and hope to see you again in the near future.

10/10 Excellent

JennieB, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient stay for events at the nearby Exhibition centre.
Stayed 3 nights in Nov 2018
Response from Front Desk on 18 Nov 2018
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

8/10 Good

JS827, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird gym hours, but overall a nice stay, The room was spacious and clean, the overall hotel was updated and the staff was friendly.
Stayed 6 nights in Nov 2018
Response from Front Desk on 13 Nov 2018
Many thanks for taking the time to share your experience at our Apartment with the expedia community! Your valued feedback and warm words are greatly appreciated by us all, and we are further encouraged by them. We look forward to your return!

10/10 Excellent

GERALD

Convenient and value for money
Value for money; location is key. Walking distance to ferry, exhibition centre, causeway bay etc. Room is relatively good sized and building comes with machines for you to do your laundry, wash and dry. After working hours, is quiet and there are several food places nearby if you don't want to travel too far to get dinner
Stayed 2 nights in Sep 2018
Response from Front Desk on 17 Sept 2018
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious and good value for money spent.
Room was spacious and clean. The lighting and natural light with the harbor view is irresistible for you to show everyone off. The building is 5 mins from the HKCC via buildings connected walkway. You sometimes hear noise from the street but it is understandable. They even have welcome fruits for you which was a surprise. The toiletries, though not luxurious brand, but quite nice unlike many other hotels which come with pumps in the shower. I am not sure about parking but you can walk to the taxi stand right in front of the building to get anywhere or walk 15 minutes to MTR Wanchai. I would definitely recommend this place and will come back whenever I have a conference. They also have laundry room on 9 floor but I didn’t have time to use it.
Stayed 4 nights in Jul 2018
Response from Front Desk on 3 Aug 2018
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok. We are glad to see you were satisfied in your stay. We hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not so right
The Wi-Fi router was placed on the side table next to the bed. We could only move it as far as the cable allowed, which wasn't the ideal min 1m away from the bed which I remembered reading somewhere.
Stayed 4 nights in Jul 2018
Response from kapok apartment on 5 Aug 2018
Thank you for your valuable feedback on your recent stay with us. We truly appreciate it when our guests take the time to share their experience as it helps us to improve our service offerings. We are deeply disappointed that in this instance we did not fully meet your expectations. I hope that we will have the opportunity to welcome you back soon sometime in the future. Meanwhile, please do not hesitate to contact us directly if I can offer further assistance.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Hong Kong Exhibition centre
Friendly staff and lots of places to eat nearby. Good transport connections for getting around HK island or over to Kowloon side.
Stayed 4 nights in Jun 2018
Response from Front desk on 20 Jul 2018
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
The apartment was initially hard to find but once we got know our surrounding we found it was very close everything we needed e.g restaurants and transport.
Stayed 5 nights in Apr 2018
Response from FO on 8 May 2018
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok. We are glad to see you were satisfied in your stay. We hope to see you again in the near future.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Response from Front Desk on 28 May 2018
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok. We are glad to see you were satisfied in your stay. We hope to see you again in the near future.

8/10 Good

Ekaphong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Front Desk on 28 May 2018
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok. We are glad to see you were satisfied in your stay. We hope to see you again in the near future.

8/10 Good

jca, Singapore

Liked: Cleanliness, staff & service, room comfort
Good option near HK Exhibition & Convention Center
A larger than average room in Wanchai a short walk to the Hong Kong Exhibition and Convention Center. There aren’t many facilities but Starbucks is across the street and there are many nearby restaurants. The wifi in my room did not work all the time and was slow when it worked.
Stayed 5 nights in Mar 2018
Response from Kapok Apartment on 5 Apr 2018
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok.

10/10 Excellent

Weera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return back to stay again
Good location to stay when you attend exhibition
Response from kapok apartment on 2 Apr 2018
Thank you for your valuable feedback on your recent stay with us

10/10 Excellent

Amanda, Zushi, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with a convenient location
This hotel was very comfortable and in a great location for getting around Hong Kong. The room was spacious and well kept. It certainly beat my expectations and I would definitely recommend it! I also enjoyed the promised harbor view and appreciated the fresh fruit left on the dining table.
Stayed 3 nights in Mar 2018
Response from Kapok Aparment on 11 Mar 2018
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower is great! It has a on demand water heater in the room so the water temperature is perfect and never runs out. Up on the 42nd floor there are 4 workout rooms and on the 43rd floor you can access the roof with great views of the bay. I found the bed on the firm side but that seems typical for this region. There is a refrigerator in the room but no microwave... having a microwave would be great addition to the fridge for being able to reheat leftovers.
Stayed 6 nights in Jan 2018
Response from kapok apartment on 16 Jan 2018
Your valued feedback and warm words are greatly appreciated by us all, and we are further encouraged !

8/10 Good

ASWY, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very close to a ferry to Tsim Sha Shui
Overall, it was really a good stay. However, the rooftop should be open a bit longer during the New Year period so that guests can enjoy fireworks at the hotel.
Stayed 3 nights in Dec 2017
Response from kapok apartment on 16 Jan 2018
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was an excellent find!
While Apartment Kapok did not have a restaurant, there is so much within steps of the hotel. The staff was extremely helpful and the rooms were perfect. This is in a quieter area near the convention center but still very close to the bustling areas of Causeway and tons of great restaurants on Hennesey Rd.
Stayed 3 nights in Jan 2018
Response from Kapok Apartment on 8 Jan 2018
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

4/10 Poor

Bazarsad

Disliked: Property conditions & facilities, room comfort
little unsatisfied
only 1 small elevator was and not stopping some floors coming to the 7 th floor from 8 floor by emergency stairs
Stayed 2 nights in Dec 2017
Thank you for your comments and comments We will take note of the situation to follow up. Unfortunately, we apologize for the inconvenience during your stay due to the ongoing elevator quality engineering at our hotel. We look forward to receiving you again with better service in the near future so you can regain confidence in kapok.

6/10 Okay

mohar

Liked: Cleanliness, staff & service, property conditions & facilities
nice view for room roof top....
room is ok to fit in my family, convenientcy for transport, the MTR station a bit far...
Stayed 9 nights in Dec 2017
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
team at reception so helpful - great place
Stayed 5 nights in Dec 2017
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

10/10 Excellent

Chippy, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
The Hotel is very nice, clean and staff accommodating.
Stayed 4 nights in Dec 2017
Response from Kapok Apartment on 16 Dec 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sean, Singapore

Liked: Cleanliness, staff & service, room comfort
Spacious apartment hotel, reasonably priced
Much bigger than most hk hotels. Generally clean room with basic amenities. Many eateries & amenities nearby & below hotel. Directly opposite Wan Chai swimming pool. Has a rooftop accessible to guests for a view of the skyline. Staff were rather helpful especially the gentleman on overnight shift. Helped me get a cab and with my luggage. Can be quite a walk to Wan Chai MTR especially after a long day. More accessible by bus, if you know how to take bus in hk. Lift was an issue though. 2 small lifts and each serving different floors. Hence, was a rather long wait for us each time we needed to go down or up. Could only fit 6adults. Fabric of sofa looks rather dirty. Overall, I enjoyed my stay at this apartment, especially when space is a luxury in hk. Will recommend to others. Thumbs up!!
Stayed 3 nights in Dec 2017
Response from Kapok Apartment on 12 Dec 2017
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Reserved non smoking room. First room was a premium room but the smell of smoke overtook us at the door. Requested a replacement but hotel staff sent to inspect another available unit refused to complete what you would normally expect any hotel staff would do. I had to re-enter this smoke chamber to make the phone call to coordinate any necessary arrangements or go down to the lobby with my bags. With bad allergies, it caused my sinus problem to flare up immediately. We were given a new room but a two twin beds instead of the double bed reserved. Learned from front desk later that this facility does not have any official non smoking units as advertised in Expedia. An ash tray was sitting in the room. In addition, the pictures posted are not for the hotel room, they are mainly for the service apartments. Room size advertised to be over 452sq ft. The actual room size is only around 300 sq ft unless the room size quoted includes the common area in the hall way. Sound proof is poor. Other hotel guests talking outside sounded like they were in your room. One room has a welcome fruit tray offered while the other one did not. We checked out their rooftop terrace but it was reserved for some group party so it was not necessary available to everyone. Felt a little being cheated by what was presented in Expedia.
Stayed 4 nights in Oct 2017
Response from Kapok Front Desk Team on 14 Dec 2017
Firstly,, Thank you for your appreciation of the location of the hotel and the view of rooftop garden. To avoid disturbing our guest resting and cleaning needs, the opening periods of rooftop garden as following: 11: 00-14: 00 15: 00--18: 00; 19: 00--22: 30. These times are open to our residents. As long as carrying a card can be enjoyed in the above period. Secondly, we apologize for the arrangement of your request for a non-smoking room and will review and improve it. Lastly, regarding the size of the room, our room is divided into two sizes, one is 459 sf and the other is 505 sqf. As all hotels in Hong Kong mark the floor area, the practical area of our hotel is about 70%. My sincere apologies that your stay with us did not meet your expectations. We hope to have you back at Kapok Apartment in future to demonstrate the improvements we will have made.

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Centralised location, Near to many food joints.
Got a room with city view but it's more likely the view of other buildings rooftop, no complains about that. Space was very comfortable with a designated area for dining however the dangling light seems to be too low as i keep knocking into it, Another 30cm higher would be perfect. There's a designated work table by the side of the bed, no complains about that. Bed was too hard and pillows too soft (this is personal liking and it's individual preference and could defers from individuals). Pendent light cover is very very dusty. Aircon is very strong, perfect for those whom love it cooling or cold. Fridge was not that cold. Water seepage from the shower area to the main toilet area (Check Silicon Seal), Shower screen has the same issue. Shower head is leaking and the stand is faulty and unable to be adjusted.
Stayed 2 nights in Nov 2017
My sincere apologies that your stay with us did not meet your expectations. Please rest assured that your feedback will be put to good use and that I will personally ensure we take the learning from your valuable feedback. We hope to have you back at Kapok Apartment in future to demonstrate the improvements we will have made.

8/10 Good

chuy , New York, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all, the room is clean. But I hope they could clean the wall regularly. Because there is some splotch on the wall. Second, I hope they could put more signs in the room, such is how to use the electric water heater in bathroom. And also the free bottle water and fruit in room. The hotel is a little farther from the subway. You need at least 15 minutes to walk to the subway. But it is close to the bus stop and the ferry to Tsimshatsui.
Stayed 2 nights in Nov 2017
Response from Kapok Apartment on 29 Nov 2017
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok.

4/10 Poor

winnie, california, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are not professional, hotel is old, do not believe the photos. Lifts is super small, not recommended.
Stayed 4 nights in Nov 2017
Response from Kapok Apartment on 10 Nov 2017
Thank you for your valuable feedback on your recent stay with us. We truly appreciate it when our guests take the time to share their experience as it helps us to improve our service offerings. We are deeply disappointed that in this instance we did not fully meet your expectations. I hope that we will have the opportunity to welcome you back soon sometime in the future. Meanwhile, please do not hesitate to contact me directly if I can offer further assistance.

8/10 Good

Paula, A

Liked: Cleanliness, staff & service, room comfort
1 Elevator was down, they have 3 elevators in total. Each elevator can only access a specific floor which can be quite inconvenient and you end waiting for a long time. And that the stay was great and impeccable service!
Stayed 4 nights in Jul 2017
Response from . on 17 Jul 2017
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok. We apologize for the inconvenience that the hotel is doing to enhance the quality of the elevator during your stay.We hope to have you back at Kapok Apartment in future to demonstrate the improvements we will have made.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nonrevjeff
Amazing city it is , great area for bus or subway and shopping . Loved my room nice quite and comfortable
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

6/10 Okay

JA, Singapore

Serviced Apartment Near Convention Center
Check in was horrible as I was given a room reeking of cigarette smoke. When I complained stating that I had requested a Non Smoking Room, I was advised that there are No designated Non Smoking rooms! After waiting an additional hour I was provided another room which did not smell but had an ash tray. The staff apologised but the stay started poorly. The room and all thereafter met expectations and is very convenient.
Response from Lewis Lam on 3 Apr 2017
We are deeply disappointed that in this instance we did not meet your expectations. Please rest assured that your feedback will be put to good use and that I will personally ensure we take the learning from your valuable feedback. We hope to have you back at Apartment Kapok in future to demonstrate the improvements we will have made.

10/10 Excellent

Tony, Tas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel central to all Wan Chai offers with easy access to transport to other parts of Hong Kong. Friendly staff who are only too eager to help with anything you need.
Response from Lewis Lam on 7 Mar 2017
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

6/10 Okay

Emma

Disliked: Cleanliness, property conditions & facilities
Wouldn't stay again.
The room has basic amenities - tea and coffee maker,wifi, small fridge and television. The bed was hard, the mattress was stained down the sides plainly on view as the fitted sheets didn't cover the mattress properly. There was no real wardrobe, just a rail across the room and the only cupboard had shelves deep enough for only books. The kitchen had a kettle and instant tea and coffee options and was spacious - but no plates or dishwashing detergent or clothes etc despite there being a sink. Sofa was a pretty grotty basic thing with three grubby cushions. Bathroom and room large, but no view to speak of at level 6. Looking out into dingy roof and with blinds open, neighbours could also look right into your room. While in Wanchai, you had to walk about 10 mins to the MTR which is okay when the weather is cool - but just a bit too far away if it is a hotter day and you have been on your feet walking for hours.
Response from General Manager on 3 Jan 2017
Dear Emma, Thank you for your valuable feedback on your recent stay with us. We truly appreciate it when our guests take the time to share their experience as it helps us to improve our service offerings. We are deeply disappointed that in this instance we did not fully meet your expectations. I hope that we will have the opportunity to welcome you back soon sometime in the future. Meanwhile, please do not hesitate to contact me directly if I can offer further assistance.

8/10 Good

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean room.
Response from General Manager on 3 Jan 2017
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to add this points to my account ?, I think I have 2,445 points , It is pending tell now
Response from Lewis Lam on 20 Dec 2016
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! For your inquiry,We will contact expedia to follow up the problem.

8/10 Good

MaKi, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely comfortable
A nicely comfortable & clean hotel/apartment with excellent staff & within easy walking to the Convention Centre. Only 3 minor issues; 1. bed was far too firm initially but a call to the Concierge & a much softer mattres topper solved the problem 2. the rooms are part of a high tower block with 3 lifts splitting the floors between them. This makes for some relatively long waits for a lift. Usually using the fire stairs up or down one floor to another lift helps 3. It is often hard to get a taxi in this part of Wan Chai. There is a taxi rank just down Harbour Rd but it is for taxis going to Kowloon only - they won't take you locally on HK Island.
Response from Rica on 21 Nov 2016
Thank you for your compliments about the friendly service offered by the team here at Kapok Apartment! We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

10/10 Excellent

fal, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for more!
Service was good. Check-in comes with dfs voucher. There is a free self service laundry room and games room. If you're lucky, your room will overlook the harbour
Response from Rica Tong on 13 Oct 2016
Many thanks for taking the time to share your experience, your valued feedback and warm words are greatly appreciated by us all, and we are further encouraged by them. We look forward to your return!

8/10 Good

Hannah, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room close to everything in Wan Chai
We enjoyed our stay at Apartment Kapok. The room was as pictured in the photo with large windows on two sides of the room. It was conveniently located close to good restaurants and the mtr and ferry. It is also close to "old Hong Kong" on Johnston St with its markets, and to new upmarket shopping such as Times Square and Lee Tung Lane. The facilities at the hotel were good. The hotel had a laundry that was free to use. The staff were helpful and friendly.
Response from Rica on 5 Oct 2016
Thank you for your comments and feedback in regards to your recent stay at Apartment Kapok. We really do appreciate it when guests notice our dedication and I will be sure to share your appreciation with them.

4/10 Poor

isabelle

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Just a simple room
This is not an apartment: no living room and no kitchen. A/C was blowing directly on us I had to tape some cardboard on the fan so I would not get sick. The hotel itself and the staff are very nice. The location and the shower were great. I would have liked some directions as it took us for ever to find the entrance ( we were walking) and did not know about the bridges.
Response from Rica on 5 Oct 2016
Thank you for your valuable feedback on your recent stay with us. We truly appreciate it when our guests take the time to share their experience as it helps us to improve our service offerings. We are deeply disappointed that in this instance we did not fully meet your expectations. I hope that we will have the opportunity to welcome you back soon sometime in the future.