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Reviews of BP Grand Tower Hotel

3 out of 5
BP Grand Tower Hotel
74 Sanehanusorn Road, Hat Yai, Sonngkhla

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 113 reviews" "
Rating 8 - Good. 62 out of 113 reviews" "
Rating 6 - Okay. 25 out of 113 reviews" "
Rating 4 - Poor. 5 out of 113 reviews" "
Rating 2 - Terrible. 7 out of 113 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very dated .You can hear noise in the hallways. No coffee or tea provided which i found very poor by the hotel .
Stayed 2 nights in Apr 2024

8/10 Good

Yuen Fun

Travelled with family
Liked: Staff & service
Location is good. Hotel is old but suffice for a short trip. Everywhere is walkable within 800m else tuk tuk or grab is easily available. 7/11 is a stone throw away. Good eateries n massage shops nearby. Thank you!
Stayed 3 nights in Apr 2024

8/10 Good

Vivegananthan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Feb 2024
Response from Ms.Eiw on 28 Feb 2024
ขอบคณสำหรบความคดเหนของทานคะ

2/10 Terrible

Colin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was only a notch better than a military camp. Everything about hospitality sucks there! I stayed there because i have no choice. Yes, TV programmes was bad and very poor telecast. Housekeeping was shirty and i have to clean the room myself after they cleaned. Unless you are single, please use another hotel if you have kids and your wife will give you no peace if you stay there. I seldom complain about rooms as i am a frequent traveller but this one was bad.
Stayed 4 nights in Nov 2023

8/10 Good

Weidong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, just a few minutes to Lee garden and train station.

6/10 Okay

Rei

Travelled with family
The hotel is pretty decent, the cleanliness is not the best but acceptable, and the location is very good to explore the major shopping malls and massage area. The only thing I felt disappointed about was how the management handled my booking issue, even though it was clearly shown that my booking should come with breakfast instead of asking me to pay separately. I had explained and shown the hotel receptionist regarding my booking procedure and what was being listed under the hotel room booking. The hotel receptionist even agreed that my booking should come with breakfast because they only stated this option " breakfast $0" as an option for me to click and pay. So the staff was nice, and she helped me clarify with her management that it was late already, and she said she would follow up with me before 630 a.m.But in the end, I didn't receive any follow-up or call until the next day, and I just went ahead for my breakfast the next day, and I was told to pay because their management disapproved of giving me the breakfast. I dont mind having to pay extra for the breakfast, but I believe nobody wishes to feel shortchanged or misled, especially since I booked 3 rooms for my family. The hotel could have handled it with a better resolution instead of not giving me any answers.
Stayed 3 nights in Nov 2023

6/10 Okay

hock choon

Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet not clear enough and no safe box.
Stayed 3 nights in Sep 2023

8/10 Good

Giin Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2023

10/10 Excellent

Yoon Foo, Shah Alam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2023

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location

10/10 Excellent

Steven

Stayed 1 night in Apr 2023
Response from eiw on 15 Apr 2023
Thank you very much for you review.We look forward to serving you in the near future.

10/10 Excellent

Liang Inn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location easy to move around
Stayed 2 nights in Mar 2023
Response from eiw on 20 Mar 2023
Thank you for your review.We look forward to serving you in the ner future.

8/10 Good

Sek Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

4/10 Poor

Vinicius, Singapore

Disliked: Property conditions & facilities
No disposable toothbrush provide property too old need to refurbishment room light some are not working / Window curturn dirty and stink breakfast was nornal. Not recomended for other guess.
Stayed 2 nights in Jan 2023
Response from thank you on 1 Feb 2023
Thank you very much for your review.We will use your suggestions to improve the quality of service.Thank you again

8/10 Good

Wai Tak

Stayed 3 nights in Oct 2022

2/10 Terrible

Cynthia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches on the floor and in the bed.
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
improve the door lock. increase the fridge drink, so that customers easy to the drinks there want. improve the lights on customers service department.
Stayed 2 nights in Feb 2020
Response from Ms.Charoonlak on 24 Feb 2020
Thank you for comments. We will consider all your more satisfactory service. Waiting to serve you again.

8/10 Good

Soo Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Eiw on 5 Feb 2020
thank you very much for stay with us. welcome you back again soon.

6/10 Okay

Eric

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Hotel WiFi have to upgrade during the two day stayed the hotel WiFi really slow and bed.
Stayed 2 nights in Jan 2020
Response from Eiw on 28 Jan 2020
Thank you for you stay with us.We appreciate your feedback and we have fixed the wifi system.We apologize for the inconvenience this time. Waiting to serve you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
no bad but no so good also
Stayed 2 nights in Jan 2020
Response from Eiw on 28 Jan 2020
Thank you for comments.We will consider all your more satisfactory service .Waiting to serve you again.

8/10 Good

Siew Kooi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Aged room. Can see spider web n dusty in the room.
Stayed 2 nights in Dec 2019
Response from Eiw on 6 Jan 2020
Thank you for comments.We will consider all you more satisfactory service. Waiting to serve you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel can check in early very good. Servive very good for extra bed to us
Stayed 1 night in Dec 2019
Response from Eiw on 6 Jan 2020
Thank you for staying with us. Welcome you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice environment.
Stayed 1 night in Dec 2019
Response from Eiw on 8 Jan 2020
Thank you for your stay with us. Welcome you back again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It seems like through your booking, we won't get a good location for the room!
Stayed 7 nights in Oct 2019
Response from Ms. Yew on 21 Nov 2019
Thank you for your comment.We will use your comments to improve the service.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location clean and comfortable good value
Great location nice big room with spectacular city view. Appreciate being able to open window. Nice pool also. A bit rough around the edges but good for real swimming
Stayed 2 nights in Oct 2019
Response from Ms.Yew on 21 Nov 2019
Thank you for your comment.We are glad that you chose to use our service.We look forward to the opportunity to serve you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from Ms.apple on 21 Nov 2019
Thank you for your comment.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very good n friendly.. Room very clean.. Breakfast at hotel not bad.. Important is halal for Muslim..
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Ms.apple on 21 Nov 2019
Thank you for your comment. Welcome you again.

8/10 Good

Siti, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff can speak malay.
Stayed 3 nights in Aug 2019

4/10 Poor

Teh

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 5 rooms for this stay. We hv very bad experience during the stay. First, one of the room has very bad smoke smell and off course we asked for switch to better room, second, when we back at night found one of the room door’s lock is not functioning and another room has sudden severe water leaking from ceiling causing electric to trip. Third, when checkout, one of the room found some cosmetic were missing and suspect someone has break into the room. Complaining to desk counter, nothing that we can do. Will not come to this hotel again
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Unique is easy to go anywhere... but hotel didnt provide garbage bag..
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pleasant... easy to access to shopping & bazaar...
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
16t floor corridor very hot and parking bays limited
Stayed 3 nights in Apr 2019
Response from Ms.Charoonlak M. on 3 May 2019
Thank you for comments.We will consider all you more satisfactory service waiting to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room is clean and nice. Lobby is a bit run down. Main entrance is however not OKU friendly. Reception is friendly but they keep our passport. Pretty quiet place to stay and good view of the city. Convenient and walking distance to the shopping areas. Generally pleasant except that after informing we have to check out the next day at 6.30am, reception asked us to call Housekeeping to inspect first before we check out which is their job anyway.
Stayed 2 nights in Apr 2019
Response from Ms.Charoonlak M. on 13 Jun 2019
Thanks for staying with us. We greatly appreciate your gift.

8/10 Good

Noorashikin binti

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Yong

Liked: Staff & service, property conditions & facilities, room comfort
Good location for main Hatyai interests
Somewhat jaded hotel, but still reasonably well maintained, Stay for the location, just enough away from main thoroughfare to be quiet...and even then its only 10 minutes stroll away, yet surrounded by lots of good eateries and entertainment.
Stayed 2 nights in Feb 2019
Response from Ms.Charoonlak M. on 15 Mar 2019
Thanks for staying with us. We greatly appreciate your gift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Conveniently located
Stayed 2 nights in Jan 2019
Response from Ms.Charoonlak M. on 3 May 2019
Thanks for staying with us. We greatly appreciate your gift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time stay at here, nice hotel.Early check in available.
Stayed 2 nights in Dec 2018
Response from Ms.Charoonlak M. on 3 May 2019
Thanks for staying with us. We greatly appreciate your gift.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
We keep our bag at reception almost a day. Very supportive
Stayed 1 night in Dec 2018
Response from Ms.Charoonlak M. on 3 May 2019
Thanks for staying with us. We greatly appreciate your gift.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & nice hotel,clean & bed comfortable.walk to lee garden arond 3-5minutes,wolk to chok dee dim sum,bankampu restaurant around 8 min
Stayed 2 nights in Dec 2018

10/10 Excellent

sheela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and good - overall location was good as well, wifi was bad , almost non existent in the room - please improve.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price
I booked 2 twin bedrooms for 2 nights and add remarks that have to be twin beds. However we weren't given the right rooms till we went inside. When we went back to the reception, she wasn't too keen to change as was busy. I did showed her my booking and the remarks and she did changed. Overall the hotel location and cleanliness is fine.
Stayed 2 nights in Nov 2018

10/10 Excellent

Hairel Feezad

nice stay
Stayed 1 night in Nov 2018

8/10 Good

Kamalanath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Nice place to stay..the staff very friendly
Stayed 2 nights in Nov 2018
Response from Ms. Charoonlak on 16 Nov 2018
Thanks for staying with us. We greatly appreciate your gift. Welcome you back again soon.

6/10 Okay

Verified traveller

Receptionist wasn't a good service others are good
Location was convenient,room cleainess amenities are good except the receiptionist poor.
Stayed 2 nights in Aug 2018
Response from Ms.Charoonlak M. on 6 Sept 2018
Thank you for comments.We will consider all your more satisfactory service .Waiting to serve you again.

6/10 Okay

Doris, hat yai

Location with food stalls
Near shopping area. Hotel staff friendly n cheerful
Stayed 3 nights in Aug 2018
Response from Ms.Charoonlak M. on 14 Sept 2018
Thanks to the fact that you have access to our services. We look forward to serving you in the near future.

2/10 Terrible

Chiew Weng, Selangor

Disliked: Cleanliness, property conditions & facilities
Truthful opinion.
Stayed 2 nights from 17 - 19 June 2018. Booked an executive room and was given room #1611. Thought that Executive Room Category may be at least the best in all perspective. Unfortunately I was very wrong. The bathroom water heater pressure was totally not working. When the faucet was turned to hot water , it doesnt dispense any water. Had to call for maintenance and they came. After fixing and ensured me its working but it wasnt . I lodged at least 3 times of complaints to frontdest as the housekeeping and maintenance couldnt understand English. But again it wasnt repaired. Therefore we (family with kids) have to endured showering with shivering cold water. I am a frequent traveller myself but I have to admit that this is one of the worst. The hotel is definitely overpriced and require major uplift. Dont just refurbish exterior but ensure all amenities are working well as these are fundamental to provide a comfort stay to your guest. Never forget hotel industry is all about comfort and leisure for your guest especially those who come with young ones. Whether my grivances will be heard or it will remain as just another daily complaint, I shall leave to the hotel management however for sure you may have lost another guest. Thank you. Sawadeekrub.
Stayed 2 nights in Jun 2018
Response from Ms.Charoonlak M. on 6 Sept 2018
Thank you for comments.We will consider all you more satisfactory service.Waiting to serve you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WILL NOT STAY AT THIS HOTEL ANYMORE.
THIS IS THE WORSE HOTEL I EVER STAY!!! REQUEST ONE ADDITIONAL TOWER WAS BEEN REJECTED, REQUEST FOR TOP UP OF TOILET PAPER FROM DAY 2 WAS NOT RECEIVED TILL LAST DAY OF STAY. ROOM WITH BAD SMELL!!!
Stayed 2 nights in Jun 2018
Response from Ms.Charoonlak M. on 14 Sept 2018
Thank you for comments.We will consider all you more satisfactory service.Waiting to serve you again.

4/10 Poor

Janet, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Accommodation Experience
using expedia booked a twin bedded room. but when we checked in at the reception it was messy and there was no queue that we can follow.. so when it was our turn, they checked is in and kept the passport for deposit. without advising that the room they gave was a queen size bed. only found out when we entered the room. their excuse was that the hotel was full and the group took all the rooms and only this room is available. i was really furious and asked to change room. they refused and said tomorrow we can move room, so i asked to have an extra bed to put in the room since they cannot provide what we have booked and confirmed. they said we have to pay 4000bht.. it was so unpleasant and wanted to call expedia to check what we can do. after 10mins or so they gave us a room with twin bed but no key card but key as it was faulty. we took the room as it is better than the queen size bed. also 2nd day into my stay, morning there was literally no hot water, nothing came out of the shower head. waited for 5mins a little dribble. all i wanted to say is it, just the start of my holiday and it was so unpleasant. i trusted expedia to have reputable hotel and what we booked and confirmed it what we will get when we arrive as it is not like requesting for early check in or late check out (this is up to the hotel). overall, just an unpleasant stay and it was my first time in Hatyai so helpless feel when you do not know what you can do or where you can go and stay. thank you.
Stayed 3 nights in May 2018