1 bedroom, premium bedding, minibar, in-room safe
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Reviews of West Lake State Guest House

5 out of 5
West Lake State Guest House
18 Yanggong Causeway, Hangzhou, Zhejiang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 120 reviews" "
Rating 8 - Good. 16 out of 120 reviews" "
Rating 6 - Okay. 3 out of 120 reviews" "
Rating 4 - Poor. 2 out of 120 reviews" "
Rating 2 - Terrible. 1 out of 120 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sue, AB, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Lily on 25 Dec 2019
尊敬的宾客，您好！感谢您选择杭州西湖国宾馆，希望国宾馆的美景和优质的服务会给您带来一如既往的方便和享受，也欢迎您常来！

10/10 Excellent

Yu Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience with West Lake State Guest House
The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019
Response from Lily on 29 Nov 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hidden gem
It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019
Response from Lily on 3 Nov 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

HY, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019
Response from Lily on 2 Oct 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Lily on 2 Oct 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Lily on 2 Oct 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

S, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019
Response from Lily on 2 Oct 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019
Response from Lily on 2 Oct 2019
Dear guest, thank you for choosing to stay in our hotel. I believe you have a good holiday here. Look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful place, poor service
The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019

10/10 Excellent

Zhening

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and outstanding service.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

ALEXANDROS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.
Stayed 2 nights in Apr 2019

8/10 Good

Nancy, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.
Stayed 1 night in Apr 2019

10/10 Excellent

DIXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied
Stayed 2 nights in Mar 2019

10/10 Excellent

葱葱, 密西根

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - it’s part of the west lake. No need to go out to the lake at all!
Stayed 3 nights in Mar 2019

10/10 Excellent

Jianpeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds in good location. G20 was held there. Very interesting.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.
Stayed 3 nights in Jan 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers from USA
Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.
Stayed 3 nights in Jan 2019

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Qin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place with perfect service! Garden, food, lake, and etc. Perfect!
Stayed 2 nights in Oct 2018

10/10 Excellent

QQ, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an impressive hotel. The service is impeccable too. It is in s more secluded area, which we really like.
Stayed 2 nights in Sep 2018

10/10 Excellent

Zeyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
很棒的酒店，装修非常老干部风格。但是细节处还是体现了精致，有入住水果（当季，且不止一种）为了防蚊很贴心的给了青草油➕风油精。环境没话说，不可能找到其他那么棒的自然景观。早饭，是所有酒店里我吃到最棒的！九曲红梅做的茶叶蛋！
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay at West Lake Guest House
Hotel was well maintained, very clean and conformable. The garden was amazing and worth the time to spend in it. Breakfast was very good with lots of variety.
Stayed 2 nights in Jul 2018

10/10 Excellent

Masterarts0117, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful campus. Yes, I used the word ‘campus’ since not all people can come in the area. The campus was guarded by police or soldiers. July weather is too hot to visit in Hangzhou. I strongly recommend to provide a facility shuttle bus to take people to some popular spots. This will provide much needed short distance transportation for the customers. We noticed that many taxi drivers in Hangzhou don’t like go to places that are too close. Hotel is great with fabulous breakfast. It is right next to West lake with Park like settings.
Stayed 2 nights in Jul 2018

10/10 Excellent

Al, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So quiet and peaceful
An exclusive and unique property. Magnificent landscape features and even in the early spring so many things were in bloom and green. Peaceful and quiet at all times. The concierge staff is most helpful and had immediate answers to all my questions. The only inconvenience I experienced was the lack of an ice bucket in the room. The ice showed up, but the bucket did not. Perhaps request one at check-in. It truly would be difficult to find better 5 star service than this in China
Stayed 2 nights in Mar 2018

10/10 Excellent

Debbie, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the best
More of a resort than a hotel! Well equipped rooms that are impeccably clean. It was a rainy day when we arrived. Upon arrival we changed our clothes and went out to one of the several restaurants onsite. When we returned. My shoes had been cleaned and placed back into the closet. The grounds, the lake, the teahouse - it is all worth taking in. We would definitely stay here again!
Stayed 2 nights in Jun 2017

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning in every way
Seriously, who wouldn't want to just move in and live at the West Lake State Guest House. We loved everything about this place - every little detail! The rooms, the snacks in the rooms, the bathtub, the room service, the landscaping, the view, the buffets, the golf carts, the location. Can't wait to return!
Stayed 2 nights in Nov 2017

10/10 Excellent

Xiaoye, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious rooms with a view
West Lake State Guest House is made up of villas in a huge garden by the West Lake. Rooms are very nice and comfortable. I slept well on the bed and pillows.
Stayed 1 night in Dec 2017

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Great Hotel but not so good condition
The room is big, view is good but the condition is a bit worn out, location is pretty good too if u want to walk around the west lake
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole area is incredible beautiful, room is fine, but carpet has little bit stain & has hard time to communicate in English.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended at all
Front desk service is really horrible!!! Cleaning lady is very helpful. My room tv is hard to received channels. Plus the room is old and too warm. You can not adjust the room temperature because it's automatedly set up by the hotel!
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings at this Lovely Hotel
The hotel rooms have kept some original decor but with modern bathrooms, grand lobby, awesome gardens, & restaurants. The views & entire complex bordering West Lake are magnificent! One can just walk around the lovely grounds all day. The staff are very friendly & the food is delicious. Chairman Mao, President Obama, Premier Chou-en-lai, Kissinger, & many other dignitaries have stayed there. We enjoyed our stay immensely.
Stayed 3 nights in Oct 2017

10/10 Excellent

sue, maryland, us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location inside west late, quite and comfortable, food is delicious
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay! Very special location and quite, i would like to come back in the future!
Stayed 2 nights in Sep 2017

6/10 Okay

lao wai, san francisco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff needs training
Only deal with the managers! The other staff are lazy/incompetent and sometimes rude. Still waiting for my 2000rmb deposit to return back into my account (( pro tip: pay in cash for the deposit )) The hotel itself is nice, beautiful property! The breakfast was good and the bed was comfortable. It could have been so much better if the staff were better trained, imho.
Stayed 2 nights in Aug 2017

10/10 Excellent

Su chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very very satisfied
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden-like hotel grounds!
Can't say enough how beautiful, peaceful the hotel grounds is, right next to the West Lake. Hotel staff is very good at accommodating our requests (getting show tickets, arrange taxi, room upgrade). We found getting taxi in the hotel is not a problem, the hotel also provides cart that can drive you around different buildings and to the gates. Breakfast has excellent choices. All in all, our family enjoyed very much staying at the State Guest house as well as seeing Hangzhou!
Stayed 3 nights in Jul 2017

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
If there are a heaven is this place "heaven on earth".
Stayed 4 nights in Jul 2017