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Reviews of Hilton Garden Inn Hangzhou Lu'niao

4 out of 5
Hilton Garden Inn Hangzhou Lu'niao
No. 8 Xunli St, Luniao Town, Yuhang District, Hangzhou, Zhejiang

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 14 reviews" "
Rating 8 - Good. 8 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JORGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

P A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn Hangzhou
Amazing staff very helpful. Thank you Amber for helping me at check in. Romeo for assisting with transportation. Your English was particularly good and you were both very polite. You made us feel really welcome. I would suggest you choose a river view room rather than a mountain view as the building work opposite hinders the view but did not disturb our stay. We made good use of the outdoor pool. Using it first thing in the morning before breakfast is a good idea as less busy. It’s a cool thing to do when it gets dark too but much busier. Staff in the bar area were also very helpful with the barman asking our opinion on the drinks he made. Great fun to hire a ebike just outside the hotel and explore the local villages. The locals all appeared as we drove through waving and saying hello. It was very safe. We found a beautiful waterfall area about 30 minutes from the hotel. Great place to stay if you want a country hotel, beautiful scenery and efficient staff.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is as beautiful as how it's shown through photos. However, it is disappointing to see construction is going on outside the hotel. I was expecting a mountain view from my room but gotten a construction view instead. Please note this when booking for the hotel around this period.
Stayed 1 night in Nov 2019
Response from Nix on 17 Dec 2019
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

4/10 Poor

Lilan

Stayed 1 night in Jul 2023

10/10 Excellent

KWOK CHOI

Stayed 2 nights in Jan 2023

8/10 Good

zuyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家庭出游
一开始给了一间房间有味道，酒店帮忙替换了，态度很好
Stayed 1 night in Sep 2022

8/10 Good

KWOK CHOI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周边环境很好，比住周边民宿好。
Stayed 2 nights in Jan 2022

6/10 Okay

DI

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I guessed too many travelers during Dragon boat holiday, i took 20 minutes wait to check in while a lady was arguing to change the room with the receptionist. There was a dead mosquito on the sink in the guest washroom when i checked in. After 2 day room clean, it was still there till i checked out.
Stayed 2 nights in Jun 2020

8/10 Good

LINLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
适合度假
环境优美，酒店花园很小，周边很有乡村风情。听说早餐人多到爆，所以没有去尝试
Stayed 1 night in Oct 2018

10/10 Excellent

CHANGHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
처음엔 네비게이션이 알려준 집입로가 이전 진입로여서 좀 당황스러웠습니다. 나머지 숙박,조식,환경 정말 추천드리고 싶어요.
Stayed 2 nights in Sep 2018

8/10 Good

Yunhuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境不错但是还有很多细节需要改进
酒店环境还不错，景色挺漂亮。服务也挺好的。但是第一天的早餐不是很理想，食物品种比较少，第二天还好。可能因为第一天是周五人比较少所以弄的东西也比较少。另外一个很烦人的问题是房间的空调，可能是螺丝松了，一晚上叮叮叮响个不停。第二天酒店给修了下，刚开始不响了，到了晚上睡的时候又开始响了。整的我两天都没睡好。
Stayed 2 nights in Aug 2018

8/10 Good

Raymond kwok-chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

yin

Disliked: Staff & service, property conditions & facilities, room comfort
十分糟糕的酒店
非常非常糟糕的入住体验，本人平时没有给酒店评分的习惯，但这一次我再忙也要来评价一下。从来没有这么糟糕的酒店。一入住就在床上发现头发丝，这点也就算了，难免的。但是晚上自助餐价格不便宜，东西却很少，晚上洗澡一开始水不热，打电话投诉说工人在维修，等到夜里11点再去洗的时候只有冷水了，总台说修不好了！！！！！水温低已经够让我生气了，可是连空调也是坏的，总台说之前就坏了，坏了你不修还让客人入住干什么？？？？？垃圾酒店，还什么希尔顿，大家千万别选择这家酒店