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Reviews of Hangzhou Tower Hotel

4 out of 5
Hangzhou Tower Hotel
7F Building A Hangzhou Tower, No.21 Wuling Square, Xiacheng, Hangzhou, Zhejiang

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 74 reviews" "
Rating 8 - Good. 32 out of 74 reviews" "
Rating 6 - Okay. 7 out of 74 reviews" "
Rating 4 - Poor. 5 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from kris on 25 Jan 2020
感谢您的点评，期待您的下次光临

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from kris on 21 Nov 2019
感谢您的评价，期待您的再次光临！

6/10 Okay

Kiet

Liked: Room comfort
Disliked: Cleanliness
Not as expected, but ok.
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
Stayed 2 nights in Nov 2018
Response from 金 on 14 Jan 2019
Dear guests, thank you very much for staying in hangzhou tower hotel and sharing your details with us. We sincerely look forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but rooms are stuffy and hot.
Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
Stayed 2 nights in Nov 2018
Response from 金 on 16 Jan 2019
Dear guest, thank you for choosing HangZhou Tower hotel. If you have any problems during your stay in the hotel, please contact the assistant manager in the lobby. We will try our best to solve them for you.We look forward to your next visit. Best Regards!

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro line 1. Room was spacious and clean.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Yan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Inside a shopping mall
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
Stayed 2 nights in Aug 2017

8/10 Good

Shih-Chen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Room Condition
I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfort and the location is awesome!

10/10 Excellent

Hon-Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and very clean room
The hotel check-in was fast. Room was very clean.
Response from General Manager on 21 Nov 2016
Dear guest, thank you for your recognition of our hotel, looking forward your coming next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient hotel with small rooms.
The room is too small.
Response from General Manager on 25 Oct 2016
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. You can ask for our guest relations officer accompanied you to visit all kinds of rooms next time. You can choose your favourite kinds of rooms.Sincerely look forward to your visit again!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient to Luxury Shopping,
Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.
Response from General Manager on 17 Oct 2016
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. We are sincerely looking forward to your visit again. I wish you a healthy body, all the best!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location in the shopping district
Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.
Response from Y on 14 Oct 2016
Honored guests , Hangzhou Tower Hotel is located in the center of Hangzhou Wulin business circle. It is a shopping, accommodation, dining and entertainment in one of the comprehensive trade body. I'm glad you like our hotel and we sincerely look forward to your visit again. I wish you a happy life and everything goes well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 17 Oct 2016
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. I'm glad you like our hotel and sincerely looking forward to your visit again. I wish you a healthy body, all the best!

10/10 Excellent

Chong Teng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money exceeding expectations
Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.
Response from General Manager on 19 Oct 2016
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. I'm glad you like our hotel and sincerely looking forward to your visit again. I wish you a healthy body, all the best!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very small barely enough room to walk around 3 sides of bed. Carpet extremely soiled.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou - Tier 3 Chinese City
This is Hangzhou, a tier 3 Chinese city. Barely anything to look forward to when you are in the centre of the city. Lots of pretentious and suspicious looking branded shops and plenty of restaurants with strong MSG odour.

8/10 Good

yi, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair enough
bedroom is little bit small
Response from coco zhao on 28 Nov 2015
Dear guests: Thank you for choosing to stay in hangzhou tower hotel! Our hotel renovated in 2010 as a five-star standard luxury boutique hotel. In order to meet the needs of different guests, there arethe hotel 215 rooms with different decoration. The rooms' decration is fashion, and the room supplies are high-grade so that favored by the majority of the guests. If you choose our hotel next time, you can ask the guest relations manager together to accompany you to visit other rooms. I believe that will make you satisfied with the room. Sincerely look forward to hearing from you again! I wish you good health! Working smoothly!

2/10 Terrible

Christine, Tampa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very Chinese hotel not suitable for westerners
Thought this would be a nice hotel since it is attached to a very high end mall. Wrong. The mall has really nothing to offer in terms of eating. We arrived at 9 pm and the mall closed at 9:30. We were hungry and tired. The hotel offers no food which led us out to find somewhere to eat. Most places were closed. The "lounge" of the hotel has a really poor selection for wine and there is so much smoke. The hotel advertises a "nightclub" but when we went to go see it, we realized it was a gay bar and women were not allowed in. My room was another issue. It was a good sized room but the ventilation did not work well so it was always too hot no matter how I adjusted the AC. Also, it was a little disturbing that in my bathroom there were condoms for sale. The linens all were clean but the carpet in the room looked very dirty. I was very careful to never touch it.
Response from coco zhao on 28 Nov 2015
Thank you very much for your stay in hangzhou tower hotel. Hangzhou tower hotel is located in the center of hangzhou Wulin business circle, peripheral complete, and the transportation is convenient. I apolgize for the cause that trouble to you. Our hotel is the national famous department stores downstairs, a total of four blocks, and there are different styles restaurants in each building. There are eight different flavor restaurants in the A block. The restaurant on the 27th floor is open until 2 am. If you have any questions next time, you can ask our hotel lobby assistant manager. We will continue to constantly improve the quality of service, and strive to win your full marks. Sincerely look forward to your visit again, I wish you a healthy body, all the best!

10/10 Excellent

Catlin, Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of Hangzhou.
This hotel was beautiful. I stayed for a few nights on my first business trip to Hangzhou and would return. The rooms were comfortable and the breakfast was nice. The location was great, right attached to a big shopping centre. Most of the staff were very, very helpful although some seemed a bit reserved. The bathroom was lovely and it had a great shower!

8/10 Good

Tak Chiu

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Right in Hangzhou Tower Mall
I have stayed here at this hotel on a number of occasions. I have been satisfied each and every time. This last time, they placed us on a lower floor and near very noisy neighbors. After complaining to the front desk at least 4 times, they finally sent someone to check the noise level. They moved us up to a higher floor and into a nicer room. For convenience and location, you can't beat the Hangzhou Tower Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This hotel is in a most convenient location. It is within a large shopping complex and is clean and safe. You should definately ask for a higher floor as it can be quite noisy on lower floors. When I was there, they were renovating the lower floors and the drilling would resonate up the walls. They were doing this in the wee hours of the morning as to not disturb business hours.

10/10 Excellent

Panda, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location! Great for shopping!

8/10 Good

Jenny, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to everywhere
The room was modern and comfortable.
Response from coco zhao on 25 Mar 2014
Dear guest,thank you very much for choosing Hangzhou Tower Hotel.It is our honor that you like our hotel,we warmly hope that you may come to our hote again.Best wishes！

8/10 Good

JB, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a decent hotel in downtown Hangzhou.
This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean. Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon. The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment. All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.

8/10 Good

Trisha, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Our stay at the Hangzhou Hotel was awesome. We had an issue when we first checked in though because we booked a room through hotels.com for one room for three people. However when we arrived they told us the room booked would only accommodate two people and that we would have to pay more for a rollaway bed or bigger room. After speaking with the manager though, he comped the rollaway bed and all was right in the world again. It was a beautiful hotel and the staff was amazing. We were able to walk to most places and it is located within a very nice shopping center. We would definitely stay there again.
Response from coco zhao on 24 May 2014
Dear Guest,Thank you for choosing our hotel and thank you for your comment！We hope you have had a good stay with us. We will do our best to make our work better and to make you a well stay.Welcome to our hotel again！Best Regards！

2/10 Terrible

Cody

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
One craptastic night
The room was clean enough. The furniture was poorly selected. The air conditioner did NOT work. I called the front desk to inform them of the situation and they told me that it did work. They didn't come check and wouldn't change my room. So I spent the night with the window open right after Chinese New Year. Needless to say I got no sleep. Too many explosions all night long. Overall this place sucks. The only redeeming quality it had was its location to shops and restaurants. Do yourself a favor and stay at another 4 or 5 star hotel in the area. There ane quite a few within a couple of blocks.

10/10 Excellent

SU YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不错的酒店，地点位置非要好，酒店底下就大商场，下次会再来
Stayed 3 nights in Aug 2019
Response from kris on 23 Aug 2019
感谢您的建议，期待您的下次光临！

10/10 Excellent

Hyun Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요!! 편안히 묵었습니다.
좋았습니다! 메트로랑 연결이 되어있어서 찾기도 쉽고... 침구도 아늑하고 너무 편안했습니다. 방도 넓고.. 웰컴 과일 및 과자도 매일매일 주셔서 잘 먹었습니다. 청소도 잘해주셔서 다 만족이었습니다. 다시 항저우여행을 간다면 다시 묵고싶은 호텔이예요
Stayed 3 nights in Jun 2019
Response from kris on 17 Jun 2019
당신의 평가에 감사드리며, 당신의 재차 왕림을 기대합니다

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
市内の中心部にあり、商業施設やこうえ
Stayed 1 night in May 2019
Response from kris on 20 May 2019
フィードバックに感謝し、またのお越しを楽しみにしております.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from kris on 7 May 2019
Thank you for your suggestion and look forward to your next visit

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感あってよかったです。
Stayed 1 night in Apr 2019
Response from kris on 5 May 2019
フィードバックに感謝し、またのお越しを楽しみにしております

8/10 Good

Po Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置方便
從地鐵站到酒店只需5分鐘。 在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。 房間很大。
Stayed 2 nights in Apr 2019
Response from kris on 5 May 2019
感謝反饋，期待您再次光臨 ！

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from 金 on 1 Apr 2019
Thank you for choosing HangzhouTower hotel. Looking forward to your visit again！

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。
Stayed 1 night in Mar 2019
Response from 金 on 3 Apr 2019
ご提案ありがとうございます。ご宿泊の间によくない体験をしたことを申し訳なく思っています，私たちはがんばって改善します，またのお越しを楽しみにしています。

10/10 Excellent

Gwangil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족스러운 숙박입니다.
저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다. Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다.
Stayed 2 nights in Jan 2019
Response from 金 on 13 Feb 2019
존경하는 고객 님, 안녕 하세요. 항주 빌딩 호텔을 선택 하여 평가 해 주 셔 서 감사 합니다. 입주 기간 동안 주변에 어떤 문제 가 있어도 호텔 직원에게 자문 할 수 있습니다. 다시 찾 아주 시기를 진심으로 바 랍니다.

8/10 Good

Verified traveller

Liked: Cleanliness
暖氣很熱
Stayed 3 nights in Dec 2018
Response from 金 on 14 Jan 2019
尊敬的客人您好，非常感谢您选择入住杭州大厦宾馆，下次入住我们会提前给您开窗通风，衷心期待您的再次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。
Stayed 2 nights in Dec 2018
Response from 金 on 14 Jan 2019
お客さま、杭州ビルホテルへのご宿泊をお选びいただき、ありがとうございます.またのお越しを心待ちにしております.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible front desk and management
Terrible front desk and booking service. I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit. Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit. After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.
Stayed 2 nights in Sep 2018

8/10 Good

Manfeng

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
在商业区，交通方便，但是卫生不太好，早上有装修的声音，影响休息。
Stayed 2 nights in Jun 2018

6/10 Okay

John Benedicto

Alright, somewhat impersonal hotel with no frills
Stayed 1 night in May 2018

6/10 Okay

Losa, HK

酒店位置在市中心及較近地鐵站
酒店位置在市中心及夠近地鐵站，步行至地鐵站只需10分鐘以內，杭州大廈總共分為四座， A、 B座是專賣名牌 (如LV、CHANEL、Gucci、Dior.....等等)，C、D座是賣一般潮服，如果是打算在這裏購物的話，這間酒店是理想選擇之一，因為他樓下便是各大名牌集中地。 至於食肆方面，周邊的選擇也很多，步行的話也只是5分鐘至15分鐘內也可找到，所以尚算方便。 只是酒店所提供的早餐不如理，雖然它只是收＄45人民幣一位，但質素較差！ 順帶一提，清潔嬸嬸居然把我的面巾當作酒店的毛巾一起收走，其實我的面巾與酒店的毛巾顏色是較相似，但酒店的所有毛巾是帶有金色縫線和酒店標誌的，而我用的是沒有，另外我已特別將我自己的毛巾另外掛起，以免混亂，但最終也是難逃厄運！ 建議其他旅客與要自己攜帶毛巾的話，最好不要帶米白色的毛巾，以免又會被他們誤會及收走。
Stayed 2 nights in Dec 2017
Response from wang on 27 Dec 2017
尊敬的客人您好，感谢你选择入住杭州大厦宾馆，您非常感谢您对我们酒店的肯定，同时也对您遭遇的问题我们深表歉意，早餐厅由于近期在装修，服务品质受到了一定影响，预定年底将装修完毕，希望到时能给您不一样的体验。您的私人用品被我们服务员误收，对此我们非常抱歉，是否能告知是几号入住的几号房间，我们将尽力为您寻找，我们的联系电话0571-85005619。同时我们也会对员工加强服务培训，以免再发生类似问题，期望在您下次入住时给您一个完美的入住体验。

8/10 Good

WAI FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from coco zhao on 14 Jun 2017
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. Sincerely look forward to your visit again!

6/10 Okay

Jenny, TW

Liked: Cleanliness
在市中心的飯店
離西湖蠻近的，搭TAXI只要22RMB 只是剛到的時候有點找不到飯店入口 ＆ Check-in位置 可能因為在市區，服務態度沒有特別好但也沒特別差 沒有附早餐有點可惜～ 喜歡購買名牌的人很適合來這裡住，非常方便

8/10 Good

MINDA, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
电梯不方便