Located in Jianggan neighborhood, Ascott Raffles City Hangzhou is connected to a shopping center. West Lake and No.2 Park reflect the area's natural beauty and area attractions include Hangzhou Stadium and Xihu Tiandi. Zhejiang Science and Technology Museum and Zhejiang Museum of Natural History are also worth visiting.
At Ascott Raffles City Hangzhou, you can look forward to a shopping centre on-site, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a conference centre.
You'll also enjoy perks such as:
An indoor pool and an outdoor pool
Free self-parking
Limo/town car service, buffet breakfast (surcharge) and a front desk safe
Free newspapers, a lift and a 24-hour front desk
Guest reviews speak highly of the first-rate property condition
Room features
All 180 individually furnished rooms boast comforts such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
Rainfall showers, deep-soaking baths and free toiletries
Separate sitting areas, separate dining areas and kitchenettes
Languages
Chinese (Mandarin), English
Property amenities
Internet
Available in all rooms: Free WiFi
Parking and transport
Airport pick-up shuttle (surcharge) from 9 AM to 6 PM on request
Limo/town car service
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 85 for adults and CNY 43 for children
A bar/lounge
A restaurant
Things to do
Gym
Indoor pool
Outdoor pool
Sauna
Shopping centre
Steam room
Family friendly
In-room full-sized refrigerator/freezer
In-room kitchenette
In-room microwave
Indoor pool
Laundry facilities
Living room
Outdoor pool
Separate in-room dining area
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Safe at front desk
Guest services
Dry cleaning/laundry service
Weekday housekeeping
Business services
Conference centre
Meeting room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Deep soaking bathtub or rainfall showerhead
Free toiletries
Hair dryer
Towels
Entertainment
LCD TV
Food and drink
Free bottled water
Full-sized refrigerator/freezer
Kitchenette
Limited room service
Microwave
Separate dining area
More
Air conditioning
Desk
Individual decor
Individual furnishings
Iron/ironing board
Living room
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: approximately CNY 85 for adults and CNY 43 for children
Airport shuttle fee: CNY 600 per vehicle
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Ascott Raffles City Hangzhou Aparthotel
Ascott Raffles City Hangzhou
Ascott Raffles City Hangzhou Hotel
Ascott Raffles City Hangzhou Hangzhou
Ascott Raffles City Hangzhou Hotel Hangzhou
Frequently asked questions
Does Ascott Raffles City Hangzhou have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Ascott Raffles City Hangzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Ascott Raffles City Hangzhou?
Self-parking is free at this property.
Ascott Raffles City Hangzhou Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 24 out of 28 reviews" "
10 - Excellent
24
Rating 8 - Good. 3 out of 28 reviews" "
8 - Good
3
Rating 6 - Okay. 0 out of 28 reviews" "
6 - Okay
0
Rating 4 - Poor. 1 out of 28 reviews" "
4 - Poor
1
Rating 2 - Terrible. 0 out of 28 reviews" "
2 - Terrible
0
9.4/10
Cleanliness
9.6/10
Staff & service
8.0/10
Amenities
9.4/10
Property conditions & facilities
Reviews
10/10 Excellent
Gerald
21 Dec 2020
Liked: Cleanliness, room comfort
Couldnt ask for more.
Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.