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Reviews of ibis Styles Hamburg Alster City

2 out of 5
ibis Styles Hamburg Alster City
Holsteinischer Kamp 59, Hamburg, HH

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 312 reviews" "
Rating 8 - Good. 154 out of 312 reviews" "
Rating 6 - Okay. 35 out of 312 reviews" "
Rating 4 - Poor. 8 out of 312 reviews" "
Rating 2 - Terrible. 6 out of 312 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Florian Giovannitti on 2 Oct 2023
Thanks for the great Review!

8/10 Good

Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind service

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return. Affordable and very comfortable.
Stayed 1 night in Jun 2022

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Room was okay, doesn't have an air conditioner. Breakfast was good. Front desk was very helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

tim, swindon uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet hotel
nice hotel but people shouting in the street kept me awake until quite late the first night of 4 ,otherwise nice and simple and staff were very helpfull. breakfast was just right
Stayed 4 nights in Oct 2017

8/10 Good

Robert, US in Moldova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!! Don't expect loyalty points.
I wrote a nice review of the hotel since it was ok. However a few days latter after submitting the review Ibis denies my points because I did not book through them. I am an Ibis points member but they said since I booked through a 3rd party ( Expedia ) I get no points for my 3 night stay. Let me tell you there are a lot of hotels around Hamburg, I just will never select this one again after getting a denial of points letter after submitting a nice review. So if you want to stay here your choice, don't expect any points unless you book directly with the hotel and that may be much more expensive! Consider your Hamburg hotels carefully.
Stayed 3 nights in Jul 2017
Response from Katharina Mackel on 18 Aug 2017
Dear Robert, thank you for your comments and the time you invested in both of them. We are pleased to hear that you had a good time during your stay at our hotel. Referring to your complaints about your loyalty points we have to say that we are bond to the terms and conditions of the Le Club Loyalty Program of Accor hotels. Therefore you have to book directly at any Accor hotel to collect points. We hope that you have a second thought about considering our hotel for your next trip to Hamburg, because we would like to welcome you again. Sunny greetings!

10/10 Excellent

Robert, US living in Moldova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & quiet location
This is an updated hotel in a mainly residential area but close to everything. This is off the beaten tourist path and that is it's charm. It is surrounded by canals and all sorts of parks, it is a totally green quiet location. That said the hotel is surrounded on both sides by grocery stores, I really liked Sky. The mall and restaurants are only a 5 - 7 minute walk away plus the tram station too. You can not ask for a better staff and relaxing location for exploring the parks and the Hamburg area, we will return.
Stayed 3 nights in Jul 2017

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Jennifer, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Clean, Helpful Staff, Elevator
When planning a trip to Hamburg, there are a number of variables that could "go wrong" such as a delayed/canceled flight or an urgent work issue or lost luggage, etc, but I never have to worry about this hotel. Every time I stay here I have a fast, easy check-in experience. I have stayed in various rooms; some may be on the smaller side, but they are all clean and comfortable. I love the breakfast in the morning and it is very conveniently located a few blocks from a metro station and shopping mall. Only a 20 minute walk from work when I am in town. I will definitely stay here again and highly recommend it to others.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel and good value
Good value for money, nice and friendly service, easy to reach by car and public transport.

8/10 Good

Greg, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to Metro station
The hotel is right off the U3 Metro line's Hamburger Strasse station. It was very easy to get around Hamburg quickly and inexpensively on the Metro. I foolishly took a cab from the airport for 50 Euros and then spent less than 10 Euros for travel the rest of my stay over two days, including getting back out to the airport.

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

BusTra, UK

Liked: Cleanliness, staff & service, room comfort
good budget hotel for short stays
This is a good budget hotel for short stays relatively close to the city center and with good connection to the airport via urban railway (or cab). Metro to city center is just down the street. Room was clean and good size, with TV and free wifi (very useful) - and free landline calls within Germany. There wasn't a safe in the room, though, which I didn't line but stayed only one night, so wasn't an issue at the time.

10/10 Excellent

M. Tamer, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, i stayed and enjoyed.
I was there for a family vacation for 2 days. The hotel was very clean. The man on the front desk was very helpful. Wireless internet and breakfast was free. Internet was fast, breakfast was satisfactory. There was no wardrobe. Bathroom was seriusly small. I can stay there again if i go to Hamburg again if i can not find a 4 star hotel with this price.

8/10 Good

Esther, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back next time in Hamburg
Liked the modern simple style of the hotel, really friendly helpful staff. Would have appreciated tea making facility in the room.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and a convenient location

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Olli, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
This hotel was nice for a short visit in Hamburg. Car parks were safe, breakfast really nice, there is also a nice restaurant near the hotel and of course, german beers inside the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit noisy neighbourhood
the hotel is located inbetween 2 supermarkets. aldi and another one. we lived next to the other one, where they began to unload lorries at 5am. with the windows closed it was okay, but if you wanted to open one, it was simply too noisy to sleep. the other negative thing was, that there were no signs at the metrostation, eventhough the hotel is only 5 minutes walk away, it might be difficult to find it, if you haven't had a quick look at a map before. everything else was okay, even for a 3star rating. really modern, good location, nice service for breakfast, free internet... hotels.com says its 3 star, the hotel itself says they are 2 star superior...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Seasons, Hamburg. Great value!
The hotel is located in a quiet and leafy suburb well away from the centre of Hamburg. However it is modern, clean and comfortable. The rooms are quite spacious (we had a family room) and very quiet. Very helpful staff at the reception, they recommended a local Turkish restaurant 2 minutes from the hotel which proved to be excellent and reasonably priced. The free breakfast the next morning was excellent. There is secure car parking next to the hotel. We would definitely recommend this hotel and will stay again on our next visit to Hamburg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Seasons , Hamburg
We stopped one night on our way to Italy, we got two big rooms with excellent beds and a door between the rooms, kids loved it. A bit outside Hamburg but it didn´t matter to us since we justed passed through, free parking outside the hotel.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Business-Hotel
Business Hotel. Room size acceptable. Bathroom and shower too small. Breakfast ok. Supermarket beside. All in all ok.
Stayed 1 night in Jan 2024

8/10 Good

manuela

Stayed 1 night in Nov 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Unterkunft für einen Städtetrip. Freundliches Personal, durchaus zu empfehlen..
Stayed 3 nights in Nov 2023

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jean Michel

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Sep 2023
Response from Florian Giovannitti on 2 Oct 2023
Thanks for the Review.

10/10 Excellent

Matthias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für Kurzurlaub in Hamburg prima geeignet. Ruhig und sauber. Frühstücksangebot bietet für jeden etwas. Kurze Entfernung zum öffentlichen Nahverkehr.
Stayed 8 nights in Sep 2023
Response from Florian Giovannitti on 2 Oct 2023
Hallo Matthias, danke für das tolle Feedback und beste Grüße aus Hamburg

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel und schöner Aufenthalt in Hamburg
Nach einem Tag Zugfahrt waren wir endlich im Hotel. Wir wurden so freundlich empfangen und der Check-in war mit einer Unterschrift erledigt. Wir nahmen unsere, mit Hermes voraus geschickten, Koffer und fuhren mit einem flotten Aufzug zu unserem Zimmer. Es war perfekt, ein großes und weiches Bett, Kofferablage, Schreibtisch, verschiedene Lampen, weiche Handtücher in einem sauberen Bad. Wir bewunderten die Graffiti Wände und entdeckten jeden Tag neue Einzelheiten. Das Frühstück In einem netten und ruhigen Raum erfüllte unsere Erwartungen, erstaunt war mein Enkel über den Pan Cake Automat, den er auch in Betrieb nahm.😄 Sollten wir wieder nach Hamburg kommen wird das Ibis Styles unsere Wahl sein, wir kommen gerne wieder, weil wir morgens gut ausgeruht sind. Der Anschluß an die U 3 ist ca 400 m entfernt, unbedingt hvv App aufs Handy laden für günstige Tageskarten.
Stayed 4 nights in Jul 2023
Response from H4993 on 8 Sept 2023
Lieber Gast,wir freuen uns, dass Sie Ihren Aufenthalt geniessen konnten und bedanken uns vielmals für die tolle Bewertung! Ihr Team vom Ibis Styles Hamburg Alster City

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Preisleistungsniveau stimmt nicht
Sehr kleines Zimmer, Ausstattung mittelmäßig, Badezimmer extrem klein. Für einen Zimmerpreis von 175€ ohne Frühstück zu teuer!
Stayed 1 night in Aug 2023
Response from H4993 on 8 Sept 2023
Lieber Gast,vielen Dank, dass Sie sich Zeit genommen haben uns zu bewerten! Ihr Team vom Ibis Styles Hamburg Alster City

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes ruhig gelegenes Hotel. Super Anbindung an die U-Bahn. Wir waren mit zwei Kindern (9&11) dort und haben zwei schöne Tage in Hamburg verbracht! Wir würden das Hotel auf jeden Fall wieder buchen.
Stayed 2 nights in Jul 2023
Response from H4993 on 3 Aug 2023
Liebe Rebecca,vielen Dank für die tolle Bewertung. Wir haben uns sehr darüber gefreut!Ihr Team vom Ibis Styles Hamburg Alster City

10/10 Excellent

Bruno

Stayed 4 nights in Jul 2023
Response from H4993 on 8 Sept 2023
Lieber Bruno,vielen Dank, dass Sie sich zeit genommen haben uns zu bewerten ! Ihr Team vom Ibis Styles Hamburg Alster City

2/10 Terrible

Ahmed

Stayed 2 nights in Jun 2023
Response from Florian Giovannitti on 6 Jul 2023
Hallo Ahmed, ein bischen mehr Informationen würde ich mir schon wünschen, wenn du uns so unverhältnismäßig schlecht bewertest. Schreib mir gern eine E-Mail an h499-gm@accor.com

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Florian Giovannitti on 8 Jun 2023
Hallo Catherine, danke für das Lob und beste Grüße aus Hamburg .

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel im Wohngebiet in ruhiger Lage. Rewe-Markt nebenan, stört aber nicht. Praktisch zum Einkaufen. Auch andere Einkaufsmöglichkeiten,Restaurants und Imbisse sind schnell zu Fuß zu erreichen. Das Hotel selbst ist schön eingereichtet, Personal ist freundlich und hilfsbereit. Das Frühstück ist reichhaltig und lecker. U-Bahn und Bushaltestelle ca. 300m entfernt.
Stayed 3 nights in May 2023
Response from Florian Giovannitti on 8 May 2023
Hallo Christian, besten Dank das du dir die Zeit genommen hast uns zu bewerten. Grüße aus Hamburg !

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wie beschrieben.
Stayed 2 nights in Apr 2023
Response from Florian Giovannitti on 3 May 2023
Hallo Monika, besten Dank für die tolle Bewertung.

2/10 Terrible

CLAUDIA EDITH

Stayed 6 nights in Apr 2023
Response from Florian Giovannitti on 3 May 2023
Guten Tag Claudia, Danke das du dir die Zeit genommen hast uns zu bewerten. Du wirst verstehen, dass es mir nicht möglich ist auf Kritik zu antworten, welche nicht formuliert wurde. Dennoch beste Grüße aus Hamburg !

10/10 Excellent

jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco solo el lugar
Stayed 1 night in Feb 2023

10/10 Excellent

martin

Stayed 1 night in Dec 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
gutes Stadthotel
Insgesamt wieder ein gelungener Aufenthalt.
Stayed 3 nights in Dec 2022

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber. Frühstück war super. Gute Anbindung, U-Bahn in der Nähe
Stayed 1 night in Sep 2022

8/10 Good

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Susanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
- einfach eingerichtete Zimmer - kein Kasten umfangreiches Frühstücksbuffet bequeme Betten
Stayed 3 nights in Sep 2022

6/10 Okay

Dietmar

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Aug 2022

8/10 Good

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

David Bastian

Liked: Staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Jan, Rostock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, sehr sauber. Perfekt für Kurzurlaub.
Stayed 2 nights in Jul 2022

8/10 Good

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War wieder super, sind gerne dort. Idealer Standort für mich,da ich einen Termin in der Schön Klinik hatte. Personal sehr nett und hilfreich. Jederzeit wieder . Nur für Rücken kranke etwas unbequem die Matratze.
Stayed 1 night in Jun 2022