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Reviews of Hakone Kowakien

3.5 out of 5
Hakone Kowakien
1297 Ninotaira Hakone-Machi,, Ashigarashimo-Gun, Hakone, Kanagawa Prefecture

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 67 reviews" "
Rating 8 - Good. 13 out of 67 reviews" "
Rating 6 - Okay. 3 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Strom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like once you got there you didn't need to leave for anything and the dinner and breakfast Buffett was very well done
Stayed 1 night in Apr 2024

10/10 Excellent

adele, TORONTO

Travelled with group
Liked: Amenities, property conditions & facilities
We had great service from the manager. He went out of his way to help and advise us. The hotel gives an immediate feeling of warmth. The garden at the back has a walking course in a wooded setting which is lovely for an early morning and evening stroll. However the cafeteria is very noisy and there needs to be separation from all the children running around from the rest of us. The food is very varied and suits everyone’s tastes and needs. The spa area with private and public pools is welcoming and enjoyable
Stayed 2 nights in Mar 2024

10/10 Excellent

Li Cheung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment and facilities such as meals and onsen
Stayed 2 nights in Mar 2024

2/10 Terrible

Adrian

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hello, very bad experience of hotel. Staff people were very rude. They dont really speak english and they dont have any education. Food is included but always so full that there are no possibilities to enter. They wont let you take a 200 Yen umbrella nor sell you one even if the sky is falling down. I got all wet and my bags too.

10/10 Excellent

Yiak Huat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Kazuko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and pleasant. Parts of the room and the vent in the bathroom had some dust build up but didn't soil any of our belongings. The onsen water was hot and soothing. Breakfast was OK. I wish there was a larger variety of black tea options. The dinner buffet felt overpriced. I wasn't interested in drinking alcohol and felt I shouldn't have to pay for that. Some of the food had gone cold. I would stay here again if I was in Hakone.
Stayed 2 nights in Dec 2023

10/10 Excellent

KIYOSHI

Stayed 1 night in Nov 2023

8/10 Good

Kazuo

Stayed 1 night in Nov 2023

10/10 Excellent

Ian, Yokohama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great having a quiet hotel with traditional baths, but also access to the baths/pools at Yunessun across the street.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dries

Stayed 1 night in Nov 2023

2/10 Terrible

Yun-Sha

Stayed 2 nights in Nov 2023

8/10 Good

ohsaki

Stayed 1 night in Nov 2023

10/10 Excellent

Igor

Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, facilities, great staff, wonderful hot springs. Nice dinner and breakfast buffet

6/10 Okay

Shih Chang

Stayed 1 night in Sep 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfort , I fully recommend
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with partner
The Onsen was a unique experience. Very relaxing.
Stayed 2 nights in Oct 2023

10/10 Excellent

OSAMU

Stayed 1 night in Sep 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing comfort in Hakone
Amazing hotel, felt as if it was brand new. Staff very friendly, everything exactly in place. Very popular with young families.
Stayed 2 nights in Sep 2023

8/10 Good

shogo

Stayed 1 night in Sep 2023

10/10 Excellent

Tomoko

Stayed 1 night in Sep 2023

8/10 Good

HIROMI

Stayed 1 night in Aug 2023

10/10 Excellent

Teruo

Stayed 2 nights in Aug 2023

10/10 Excellent

Bing

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the onsens in the hotel and that Yunessan is just next door. The room is clean and has lots of usb to charge our devices. The breakfast and dinner buffets were great with lots of variety and different options. We would definitely come back to this hotel the next time we visit Hakone.

10/10 Excellent

Edurne

Stayed 2 nights in Jul 2023

10/10 Excellent

tetsu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
きれいで良かった！
Stayed 1 night in May 2024

8/10 Good

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel, nice garden and food
Stayed 1 night in Apr 2024

10/10 Excellent

Denis

Travelled with partner
Très bel hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Masumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても楽しく過ごすことが出来ました。
Stayed 1 night in Mar 2024

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

SOMA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋、スタッフの対応、食事とても良かったです。日曜日から一泊だったこともあり、夕食朝食はとても混雑していました。それ以外は満足です。館内に売店が無いのでお菓子や軽食はコンビニで購入することをおすすめします。ユネッサンの中のコンビニもおすすめです。
Stayed 1 night in Feb 2024

8/10 Good

yuu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
併設のユネッサンがあまり魅力的でなかった。
Stayed 1 night in Jan 2024

8/10 Good

mitsuru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

mutsumi

Stayed 2 nights in Dec 2023

6/10 Okay

Tomoko

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kohei

Stayed 1 night in Nov 2023

10/10 Excellent

mami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

SEONGHWA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요 좋아
강력 추천 드립니다 하코네 그간 머문 숙소중 상위 랭크 입니다 식사 굿 산책로 굿 야외 노천탕 굿 입니다
Stayed 1 night in Sep 2023

10/10 Excellent

SEUNGHWAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ka wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
店員親切，令人溫暖舒適
酒店環境優美，自助餐選擇多，味道好。由於時間緊迫，我們為了逛酒店旁庭園，錯過了Yunessun,可惜。希望下次再有機會到訪，去Yunessun 暢玩
Stayed 1 night in Oct 2023

10/10 Excellent

ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Sep 2023

10/10 Excellent

ナオヨ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
当日予約での少し遅いチェックインでした。しばらく旅行をしたことが無く最近のチェックインに少し戸惑いましたが何とかなりました。朝食も美味しくたくさん頂きました。レストランの方の接客も良く気持ちよくご飯がたべられました。チェックアウトも画面上での手続きで少し高齢な私達には面食らいましたがすんなり出来ました。お天気が悪いのだけ残念でした。
Stayed 1 night in Sep 2023

10/10 Excellent

Tatsuya

Stayed 1 night in Sep 2023

10/10 Excellent

SHOHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全て良かったです。
Stayed 1 night in Sep 2023

10/10 Excellent

さいこ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても親切で丁寧で、最高でした！ ありがとうございました！
Stayed 1 night in Sep 2023

8/10 Good

Hiroki

Stayed 1 night in Sep 2023