Mountain view

Reviews of Centurion Hakone Bettei

2.5 out of 5
Centurion Hakone Bettei
1285-389 Sengokuhara, Hakone, Kanagawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 58 out of 73 reviews" "
Rating 8 - Good. 13 out of 73 reviews" "
Rating 6 - Okay. 0 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience, started as soon as we arrived at the hotel until we left. Food was great, had a private hot spring room everyday. Initially we were concerned about convenience of transportation. Hotel stuff sent and picked us up from nearby places and bus stops. The only less than perfect thing is the weather, raining everyday during our stay. But it gives the perfect reason and motivation to come back. Will be our first choice next time when booking hotel in Haneda.
Stayed 3 nights in Apr 2024
Response from Front Nakamura on 24 Apr 2024
Thank you for staying at Centurion Hakone.Thank you very much for spending three consecutive nights at our hotel.We are also happy to receive high praise for our food, baths, and service.The rainy weather was unfortunate.It rains a lot in Hakone during this season, so I recommend autumn the next time you visit.thank you very much.

10/10 Excellent

Keith

Travelled with family
Liked: Amenities
The cuisine was amazing and the staff was both attentive and friendly. Ask for clarity on anything you are unsure of-onsen customs and room temperature, etc.
Stayed 1 night in Apr 2024
Response from Front desk lama on 12 Apr 2024
Thank you very much staying in Centurion Hakone Bettei. All of our staff are happy to hear that you were satisfied with your stay. We strive every day to provide a comfortable space for our customers. We look forward to seeing you again.

10/10 Excellent

Christopher, Manhattan Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. The food is incredible, the staff is first class and the rooms are spacious and wonderful. I can’t to come back.
Stayed 2 nights in Mar 2024
Response from Front desk Nakamura on 1 Apr 2024
Thank you for staying at Centurion Hakone Bettei. We are very happy to receive such a high rating for your stay. All of our staff will work diligently to continue providing good service in the future. thank you very much.

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodation. Meals were amazing, and were worth the value of the stay in itself. If you aren’t wanting to indulge in kaiseki they also offer the option of both Japanese and Western meals. Breakfast and dinner are both included in stay, and both were highlights of my time in Japan. You are given 24/7 access to the public Onsen, and able to book the private Onsen for 45minute blocks per day. The staff spoke great English, and were super helpful in giving recommendations for the day, and forwarding our luggage to our next stay.
Stayed 1 night in Mar 2024
Response from centuron hakone bettei on 17 Mar 2024
Thank you very much staying in Centurion Hakone Bettei. All of our staff are happy to hear that you were satisfied with your stay. We strive every day to provide a comfortable space for our customers. We look forward to seeing you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

lap yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geat one night stay
Everything was great with attentive accomodating staffs, tasty food (half board), usage of the private onsen.
Stayed 1 night in Oct 2023
Response from Front Kobayashi on 17 Jan 2024
Thank you very much for choosing Centurion Hakone Bettei.We are very pleased to hear that you were satisfied with your stay.We will not be complacent, and our entire staff will work hard to further satisfy our customers.We look forward to welcoming you back for another stay.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly relaxing :)
Food was amazing, and the hot springs are beautiful and very private.
Stayed 3 nights in Oct 2023
Response from Front desk lama on 12 Oct 2023
Thank you for recently stay with us. we know that you have many options when choosing where to stay at hakone. The fact that you choose centurion hakone bettei is an honor us. we looking forward to welcoming you again soon…

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing stay at this ryokan. The hotel provides dinner and breakfast. Both meals were exceptional. Probably the best breakfast I have ever eaten which included rice, soup noodles, variety of pickled veggies, grilled mackerel, cooked tofu and fruit for dessert. You also get a 45min private onsen/ open air bath scheduled for you. The hotel also provides slippers, robs and pajama's. Loved the room and atmosphere for this ryokan tucked away in the quiet mountains.
Stayed 1 night in Sep 2023
Response from Front desk lama on 7 Nov 2023
Thank you so much for choosing centurion Hakone bettei and heartily grateful for sharing for feelings during your stay. we appreciate your kind words. Our priority is to give satisfaction of our guest. We are looking forward to welcoming you on your next stay with us with best service.

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms, bath, and food. Very friendly and knowledgeable staff, made our stay even better!
Response from Front desk lama on 11 Aug 2023
Thank you so much for your recent stay with us. And thank you so much for your positive feedback about our bath,food and staff. We are glad to hear that our staffs performance exceeded your expectation.We look forward to see you soon again and have a another memorable experience.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner and breakfast was amazing. Loved the private hot springs
Stayed 1 night in Aug 2023
Response from centuron hakone bettei on 8 Aug 2023
Thank you so much staying at centurion Hakone bettei. and heartily grateful for sharing for feelings during your stay. we appreciate your kind words.And if there will be any chance of your visit to Hakone again . we would very happy to welcome you again.

10/10 Excellent

Norayr

Stayed 1 night in Feb 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
feel the full experience of a Ryocan
Stayed 2 nights in Jul 2023
Response from centuron hakone bettei on 31 Jul 2023
Thank you so much for your recent stay with us. And thank you so much for your feedback. if there will be any chance of your visit to Hakone again . we would very happy to welcome you again。

10/10 Excellent

Kwan Yu Teresa

Stayed 2 nights in Jun 2023

2/10 Terrible

Kristina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Qun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Won

Stayed 1 night in Jan 2023

10/10 Excellent

Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and good.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing And Relaxing
We had an amazing time. The service was exceptional and the facilities were great. Many of the staff spoke English and those whose English was weaker went above and beyond to ensure our needs were met. Would highly recommend and happily stay there again!
Stayed 2 nights in Jan 2020
Response from Hirayama on 14 Jan 2020
Dear sir and madam Thank you for staying at Centurion Hakone Bettei. I am Hirayama, the customer clerk. The staff are all impressed with the many words of compliment you have received. Above all, we are more than happy to have you relaxed. The four seasons in Hakone are very wonderful. You can feel the richness of nature such as scenery and hot spring every season. We also look forward to seeting you and will work to improve the quality of our services. Thank you very much for your kind. Best regards

10/10 Excellent

Shigeru K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very nice place to stay
This place was wonderful! The food was great and onsen facility was very clean. Because of the typhoon damage in the hot spring source in the area happened few weeks before our stay, the onsen (hot spring) water was not available part of the time, but the great service of all the stuff made it great stay overall. My wife and I would definitely like to stay there again.
Stayed 4 nights in Nov 2019
Response from Centurion Hakone Bettei. on 22 Nov 2019
Dear sir / Madam. Thank you very much for using Centurion Hakone Villa. I think there is inconvenience in terms of hot springs and traffic due to the damage of the typhoon. Our service will make up for any inconvenience and we will be happy if you can relax. Now that the hot springs have been restored and traffic damage has been restored within the year, if there is an opportunity, I hope that there will be an opportunity to entertain in Hakone that has been fully restored.

10/10 Excellent

Moritz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yasuyuki

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Shigeki

Stayed 1 night in Dec 2023

8/10 Good

Kwan Wai Man

Stayed 2 nights in Oct 2023

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ATSUSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was new, very beautiful, private onsen was 10/10 and super relaxing. Would definitely recommend for someone wanting to try an onsen experience.
Stayed 2 nights in Sep 2023
Response from Front Nakamura on 19 Sept 2023
Thank you for staying at Centurion Hakone Bettei.We are very happy that you liked the hotel facilities and bathrooms. thank you.Please come stay again when you come to Hakone.appreciate.

10/10 Excellent

あれきさんだたくま

ありがとうございました。
Stayed 1 night in Aug 2023
Response from フロント 小林 on 29 Aug 2023
この度はセンチュリオン箱根別邸をご利用いただき誠にありがとうござました。お客様の旅のお手伝いが出来た事を大変嬉しく思います。また、この後は紅葉の季節となります。箱根の山々が綺麗に彩りますので是非またお越しくださいませ。スタッフ一同心よりお待ちしております。残暑が厳しいですがどうぞご自愛くださいませ。

4/10 Poor

Kengo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
4:00から10:30まで停電でスタッフの対応も朝食の対応も遅く、エアコンもつかず、温泉にも入れず最悪でした。割引は朝食分の4000円のみの割引で70000円の価値は全くないし、もう絶対に行かない。
Stayed 1 night in Aug 2023
Response from フロント 小林 on 25 Aug 2023
この度はセンチュリオン箱根別邸をご利用いただき、誠にありがとうございました。ご当日は落雷により停電となってしまい、ご宿泊者様にはご不便をおかけし大変申し訳ございませんでした。急遽ご朝食のお支度や設備確認等をさせていただいた為、対応に遅れが生じお待たせしていまいました。ご予約者様とお電話にてお話をさせていただきましたが、スタッフ一同もっとより良い配慮の行き届いた対応ができたのではないかと猛省しております。この度は大変申し訳ございませんでした。

10/10 Excellent

BOIWE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice STAFF
Stayed 1 night in Aug 2023
Response from フロント 三橋 on 26 Aug 2023
Thank you for using this time.If you come to Hakone again, please let me help you.

10/10 Excellent

Riichi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
半露天風呂がある部屋だったが、広くきれいでとても良かった。スタッフの対応も申し分ない。また行きたい!
Stayed 1 night in Aug 2023
Response from フロント 中村 on 15 Aug 2023
この度はセンチュリオン箱根別邸にご宿泊いただきまして誠にありがとうございます。ご滞在にご満足いただけた様で安心いたしました。また来たいとのあたたかいお言葉、ありがとうございます。私共の励みになります。ぜひまた箱根にお越しの際はお立ち寄り下さいませ。いつでもお客様の旅のお手伝いをさせていただければと思います。お忙しい中でのご投稿、ありがとうございました。フロント 中村次回も

10/10 Excellent

Sungkyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 여행 좋은 료칸
한적한 분위기, 수질 좋은 유황온천, 친절함, 맛있는 식사 훌륭하였습니다
Stayed 1 night in May 2023
Response from Front desk Kato on 24 May 2023
이번에는 센츄리온 하코네 별장에 숙박해 주셔서 감사합니다.또한 바쁜 중간 코멘트를 주셔서 감사합니다.이번 숙박으로 직원 대응, 시설, 요리, 목욕 등, 만족하실 수있는 모습으로 우리도 매우 안도하고 있습니다.또 기회가 있으시면 꼭 숙박하실 수 있다고 생각합니다.

10/10 Excellent

Kaito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店裝潢非常典雅,房間寬敞舒適,溫泉對皮膚很好,浸完皮膚潤澤。酒店客房不多,客人可以享受寧靜寫意的假期。一泊兩食的食物不錯,不至於非常美味,但十分精緻。
Stayed 1 night in Mar 2023
Response from Front desk Kato on 24 May 2023
感謝您入住百夫長箱根別邸。另外,感謝您在百忙之中抽出時間給我們留言。看到您在入住期間對員工、設施、餐飲、洗浴等方面感到滿意,我們感到非常欣慰。如果還有機會,請留在我們身邊。

10/10 Excellent

shinichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

KANAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食も朝食も素晴らしく、楽しい時間でした。 ご飯の炊き方、お米、器、などにも気配りやこだわりが感じられました。 また、とくに、送迎を担当してくれた方が、とてもにこやかに応対してくれて、また、丁寧な接客をしてくれて感銘を受けました。
Stayed 1 night in Mar 2023
Response from フロント 中村 on 2 Jun 2023
この度はセンチュリオン箱根別邸に ご宿泊頂きまして誠に有難う御座います。 お食事につきましてご満足いただけたご様子で安心致しました。当館では四季折々の食材を使ってお出ししておりますので次回ご来館の際はまた違ったお品書きをお楽しみ頂けると思います。送迎スタッフへのあたたかいお言葉ありがとうございます。お客様から頂いたお言葉を糧に今後もより良いサービスをご提供出来ます様に精進して参ります。お客様のお帰りをお待ちしております。

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait. Chambre très grande et lit immense. Très confortable. Onsen très agréable. Repas du soir excellent avec plein de produits de très haute qualité et petit déjeuner ( japonais) succulent. Et le plus est la gentillesse extrême de toutes les personnes liées à cet hôtel. Vraiment ryokan parfait. Je le recommande vivement. À essayer absolument.
Stayed 1 night in Feb 2023
Response from Front desk lama on 27 May 2023
Dear Guest,Thank you very much staying in centurion Hakone bettei and writing your valuable feedback. Your valuable feedback gives us more power to maintain the best quality service to our guest. Hope you have made many good memories about your travel in Japan! Have a fabulous day. And if there will be any chance of your visit to japan again . we would very happy to welcome you again.

10/10 Excellent

Chi Yau

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff, facilities and environment.
Response from Front desk lama on 27 May 2023
Dear GuestThank you very much staying in centurion Hakone bettei and taking time to write a valuable feedback. Hope you have made many good memories about travel in Japan! And if there will be any chance of your visit to japan again . we would very happy to welcome you again.

10/10 Excellent

Man Chung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
所有員工都很親切有禮

10/10 Excellent

Chau Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

ITO

Liked: Cleanliness, staff & service
おもてなし 綺麗な部屋 美味しい食事スタッフの対応全て完璧1泊ではもったいない位良かった。
Stayed 1 night in May 2022
Response from フロント 奥田 on 11 May 2022
この度はセンチュリオン箱根別邸へご宿泊頂きまして、誠に有難うございました。 また、お忙しい中でのご投稿に重ねてお礼を申し上げます。 この度のご宿泊でお客様にご満足頂けたご様子が伺えて、スタッフ一同安堵致しております。 これからもお客様の旅のお手伝いを誠心誠意行わさせて頂きますので、またご機会がございましたら当館へ足をお運び下さいませ。 スタッフ一同心よりお客様のお帰りをお待ち致しております。

10/10 Excellent

Nobuyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良かったです
全てにおいて完璧でした
Stayed 1 night in Oct 2021
Response from フロント  和田 on 11 Oct 2021
この度はセンチュリオン箱根別邸へご宿泊頂きまして誠に有難う御座いました。 また、お忙しい中でのご投稿に重ねてお礼を申し上げます。 この度のご滞在でご満足頂けたご様子が伺えて大変嬉しく思っております。 全てにおいて完璧でしたとの有難いお言葉をいただき大変恐縮で御座います。 まだまだ未熟な私どもではございますが今後も精一杯のおもてなしをさせていただきます。 また箱根にお越しの際には是非お立ち寄りくださいませ。 スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のおもてなしです❣️
母と一泊しました。 お出迎えに始まり、滞在中気持ちよく過ごせました。 食事やアメニティ、客室の設備など、どれをとっても、最高のおもてなしをしていただきました。 箱根は大好きでよく来るのですが、最高ランクではないでしょうか。 それでいて自宅にいるような寛ぎ感もあり… 間違いなく、また利用させていただきたい素敵なホテルです。 ありがとうございました。
Stayed 1 night in Aug 2021
Response from フロント 三橋 on 20 Aug 2021
この度はセンチュリオン箱根別邸をご利用頂き誠に有難うございます。 お忙しい中有難いご投稿を頂戴し心より御礼申し上げます。フロントの三橋でございます。 余りある高評価にスタッフ皆唯々恐縮でございます。是非また 箱根にいらした際は、また当館をご利用して頂けたら幸いでございます。これからの時期夏が終わりますと箱根は紅葉をお楽しみいただける場所となっております。 スタッフ一同心よりお客様のお帰りをお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフも親切でとてもいい滞在ができました!
Stayed 1 night in Jul 2021
Response from フロント 中村 on 22 Jul 2021
この度はセンチュリオン箱根別邸へご宿泊頂きまして誠に有難うございました。 またお忙しい中でのご投稿に重ねてお礼を申し上げます。 この度のご宿泊でお客様にご満足頂けて大変嬉しく思っております。 季節によって箱根は楽しみ方が変わって参ります。 是非またの季節の時にご利用頂ければと 思っております。 お食事も月替わりでのメニューをご用意しておりますのでお楽しみ下さいませ。 お客様のお帰りを従業員一同お待ちしております。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事は美味しく、部屋に露天風呂があり快適。コロナで時間貸切の大浴場は、某大学の保養所を改装したこともあり、広くはないが源泉の匂いも良く、体の疲れが取れた。施設面で、入り口からロビーのアプローチは、某カードの高級版のネーミーングからはほど遠い。
Stayed 1 night in Feb 2021
Response from フロント 中村 on 27 Feb 2021
この度はセンチュリオン箱根別邸に ご宿泊頂きまして誠に有難う御座います。 ご滞在中お寛ぎ頂けたようで安心致しました。 又、お食事やお風呂に関しましてご満足頂けたご様子で従業員一同大変嬉しく喜ばしい限りでございます。 和会席は旬のものを使い、毎月メニューが変わって参ります。次回お越しの際は是非、お楽しみくださいませ。 お風呂の貸切制も引き続き内湯と露天風呂にて行なっております。 お客様には皆様、入口から当館まで階段でご移動頂いており大変ご不便をおかけしております。申し訳ございません。少しでもお客様のお力になれないか、お手伝い出来る事はないか、私共日々サービス向上の為、改善に努めて参ります。 お忙しい中、ご投稿ありがとうございました。また箱根にいらした際は是非当館をご利用下さいませ。 フロント 中村

8/10 Good

TADASU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉は大浴場だけ
チェックインは、少し時間がかかりすぎ。 部屋に露天風呂がついた温泉ということで探したのですが、温泉は大浴場だけで、部屋の露天風呂も貸し切り風呂も温泉ではないというのが、探したときにはわからず、少し残念だった。
Stayed 1 night in Aug 2020
Response from フロント 奥田 on 10 Aug 2020
この度はセンチュリオン箱根別邸にご宿泊頂きまして誠に有難う御座います。 またお忙しい中での口コミに重ねてお礼を申し上げます。 この度のご宿泊においては、色々とご迷惑をお掛け致しました事をこの場を借りてお詫び申し上げます。 大変申し訳ございませんでした。 改善と教育に努めて参りますので、 またご機会を頂いた折にはお客様にご満足頂けるご宿泊をご提供させて頂きます。 貴重なご意見誠に有難う御座いました。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from お客様係 藤代 on 10 Jul 2020
この度はセンチュリオン箱根別邸をご利用頂き誠に有難うございます。 お忙しい中、貴重なご投稿を頂戴し有難うございます。また 高評価を頂きまして、大変恐縮で御座います。まだまだ、お客様に寄り添って、ご満足して頂ける様にこれからも励んで参ります。 また、箱根に来られた際は、ぜひ当館でリラックスして頂けたら幸いで御座います。 スタッフ一同、笑顔でお帰りをお待ちしております。

10/10 Excellent

makiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
神対応
お出迎えからお見送りまで完璧な対応をしていただきました。また、チェックアウト後に宿に忘れ物をしたことに気付き電話をして取りに戻ったのですが、その時の対応もまさに神対応でした。お風呂も料理も完璧でしたが、やはりスタッフさんの応対の良さが一番うれしいですね。
Stayed 1 night in Jun 2020
Response from フロント 三橋 on 8 Jul 2020
この度はセンチュリオン箱根別邸にご宿泊頂き、 誠に有難うございます。 大変有難きお言葉、高評価を頂きまして、重ねて御礼申し上げます。お客様のお帰りをお待ち致しております。