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Reviews of Hakodate Hotel Banso

3 out of 5
Hakodate Hotel Banso
1-15-3, Yunokawa cho, Hakodate, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 282 reviews" "
Rating 8 - Good. 67 out of 282 reviews" "
Rating 6 - Okay. 18 out of 282 reviews" "
Rating 4 - Poor. 11 out of 282 reviews" "
Rating 2 - Terrible. 0 out of 282 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Naohiko

Stayed 2 nights in Apr 2023
Response from 宿泊課マネージャー on 5 May 2023
ご利用いただきありがとうございます。 またお越しくださいいませ。

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional onsen property. Tatami rooms and clean, quiet and comfortable. Bathrooms are modern traditional, deep soaking tubs; toilet separate room. Easy to walk to shops, resturaunts, bus stops.
Response from Accommodation Manager on 3 Feb 2023
Thank you very much for using our hotel this time. Overall, it seems that you were satisfied. We will continue to aim to be the hotel of choice for our customers. We are looking forward to seeing you again. Thank you for taking time out of your busy schedule to post a review.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was a really outstanding Hot Springs hotel experience, with great Japanese style rooms that will appeal to foreigners, and a very new construction. The baths were especially good, there were several main large baths, including a cold bath which is very important after you get overly hot inside a hot bath, then in the next room over there were another half dozen different theme baths to experiment with. Highly recommended hotel!
Stayed 1 night in Jan 2022
Response from 宿泊支配人 on 2 Feb 2022
最大級の評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

10/10 Excellent

Lily, Thailand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place for relaxing. Breakfast is variety.
Stayed 2 nights in Feb 2020
Response from Manager on 12 Feb 2020
Thank you for your feedback regarding your stay in Banso. We're glad to know you had a good time. We are looking forward to your next stay in the future! Best regards.

8/10 Good

Wing ki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from HOTEL BANSO Manager on 14 Jan 2020
Thank you for your feedback regarding your stay in Banso. We're glad to know you had a good time. We are looking forward to your next stay in the future! Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from ホテル万惣　支配人 on 16 Jan 2020
この度はホテル万惣へご宿泊戴き、誠に有難うございます！ 最上級の評価をお客様より戴けた事、大変光栄でございます。 戴いた評価に慢心する事なく、次回ご宿泊頂いた際に同様の評価を戴けるよう精進してまいります。 またのご宿泊をスタッフ一同、心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Reservation Staff on 13 Dec 2019
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
so disappointed, the outdoor onsen is under renovatoin.
Stayed 1 night in May 2019
Response from 宿泊支配人 on 4 Jun 2019
In construction of open-air bath, I am sorry to be able to use it. Thank you for your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from 宿泊支配人 on 10 Feb 2019
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay nights included a great breakfast and use of the hotel spa/bathing facility.
Stayed 4 nights in Dec 2018
Response from 宿泊支配人 on 10 Feb 2019
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a very uniquely Japanese feel while providing modern amenities, such as lots of USB ports for charging phones etc. Rooms could have used more storage space. Breakfast and dinner buffets were plentiful in variety and amounts. Perfect place for our family reunion. Onsen baths were amazing.
Stayed 3 nights in Dec 2018
Response from 宿泊支配人 on 10 Feb 2019
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from 宿泊支配人 on 10 Feb 2019
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen, great food and great staff experience.
Stayed 5 nights in Nov 2018
Response from Manager on 11 Feb 2019
Thank you very much for your high evaluation! We sincerely hope that you will stay at BANSO again. Best Regards.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay exceeding our expectations
Hotel Banso really impressed us. The design was very modern for an onsen hotel. The rooms was spacious with a nice western styled bed. Typically the toilets in onsen hotels are rather small, however this was a decent sized one with a modern look. The onsen was also great, there were around 5 pools, each with their own unique feature. The buffet was absolutely amazing! The staff was extremely friendly as well and the food was delicious. We had sashimi rice for breakfast and had a lot of crab for dinner.
Stayed 2 nights in Oct 2018
Response from Manager on 11 Feb 2019
Thank you for your feedback regarding your stay in Banso. We're glad to know you had a good time. We are looking forward to your next stay in the future! Best regards.

10/10 Excellent

Geometrixx, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing facilities. Buffet dinner has a lot of variety and tastes amazing!
Stayed 1 night in Nov 2018
Response from Manager on 11 Feb 2019
Thank you for your feedback. We're glad to know it was a nice stay for you. We look forward to seeing you again in Banso in the future!

10/10 Excellent

Arving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

JONG KYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Manager on 11 Feb 2019
Thank you for taking the time to review your stay with us. We’re very pleased to hear that your stay was pleasant. Looking forward to seeing you again soon. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Lay Hoon

Service is good and the room is spacious and clean.
Stayed 1 night in Sep 2018
Response from Manager on 11 Feb 2019
Thank you very much for your high evaluation! We sincerely hope that you will stay at BANSO again. Best Regards.

10/10 Excellent

Liu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay at this Hotel
The Hotel room is very clean, the bed is comfortablel. There's onsen indoor and outdoor and it is great. The buffet breakfast is the best!
Stayed 1 night in Jul 2018

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 2 nights in Jul 2018

10/10 Excellent

Sally, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very professional onsen hotel
Close to tram station. Far from hakodate JR station and hakodate hill. The food for breakfast and dinner was excellent with a wide variety of choices. The onsen facilities are perfect with resting room where you can relax after onsen with complimentary drinks and ice stick.
Stayed 2 nights in Jul 2018

10/10 Excellent

yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice buffet B'fast and dinner, the extra dishes every night was so suprising.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Non flexible check in policy
non English speaking staff, inflexible chk in policy, will not chk in even arrived one hr early, new annex room has new paint smell that's uncomfortable to breathing, onsen is small, water is either too hot or too cold, location is next to a big apt. complex in city center, best dinner and breakfast buffet during my 10 days trip in Hokkaiddo.
Stayed 1 night in May 2018

8/10 Good

Paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, Onsen and lovely people

8/10 Good

GK, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Relaxing holiday, pleasant hotel, hospitable staff, nice buffets. Need to take tram to go get food and to station and sight seeing.
Stayed 2 nights in Feb 2018

8/10 Good

Bryan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
My family booked 2 rooms, 1 japanese style and the other western style. In my opinion, we prefer the western style because it is more comfortable. The hotel room provides most of the amenities such as drinking water, water boiler, fridge toothbrush etc. The bathroom is very modern, but without a bathtub. The tv is with limited channels, as the same as with all the hotels I had stayed in Hokkaido. The dinner is nice, but the snow crab legs is quite thin without much meat. The onsen pools are quite limited with about 4 ot 5 pools. Nevertheless the onsen is quite comfortable.
Stayed 1 night in Nov 2017

8/10 Good

C H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality 31/2 star hotel
The hotel is clean and comfortable. The food is ok for the price. The onsen facilities is outstanding.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hakodate
The hotel rooms and baths are incredible. The breakfast buffet is the most extensive and fresh buffet I've seen, with lots of both western and Japanese treats. The front desk staff checked us in in English with no difficulty, but we needed a Japanese-speaking friend for a more complicated inquiry. There's not much entertainment in the surrounding area, but the tram is a 5 minute walk away and then a 20-min ride to downtown Hakodate.
Stayed 2 nights in Jul 2017

10/10 Excellent

K M A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services
Excellent stay with wonderful onsen

10/10 Excellent

YuChen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I could have stayed here for more days!
The hotel looks very new. We had a western style room, and it is very clean. The staff are helpful and nice, food is good, onsen is very good. The location is very close to a city tram stop. The most important thing is that this hotel is not too big to have big tourist groups, so that you can really enjoy quietness!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen experience was amazing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kyouko

Travelled with partner
Liked: Cleanliness, staff & service
概ね良かったという感じでしょうか。不満な点はなかったですがここがすごく良かったという点もないです。テレビでおすすめされていたので期待値が高くなっていたからかもしれません。
Stayed 1 night in Apr 2024

8/10 Good

yosiyuli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かで快適でした
Stayed 1 night in May 2024

8/10 Good

hideyuki

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
予定変更してでも朝食食べてよかったです。
Stayed 1 night in Apr 2024
Response from 宿泊課マネージャー on 2 May 2024
非常に高い評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

10/10 Excellent

ヨシヒト

Liked: Cleanliness, staff & service, property conditions & facilities
食事のメニューが　豊富です
Stayed 1 night in Apr 2024
Response from 宿泊課マネージャー on 2 May 2024
最大級の評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

6/10 Okay

ようこ

Travelled with partner
温泉が1ヶ所使用出来なく残念でした。 お湯の何少しぬるくて、寒かった。 バイキングは想像していたのより良くなかった。残念。
Stayed 1 night in Mar 2024
Response from 宿泊課スタッフ on 26 Mar 2024
この度はホテル万惣へお越しいただき、誠に有難うございます。当ホテルを評価いただけた事、改めてお礼申し上げます。又貴重なご意見をご頂戴いたしまして、重ねてお礼を申し上げます。今後の参考とさせていただきます。機械がございましたら、お客様のまたのお越しを心よりお待ちしております。

8/10 Good

MAYUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に良かった
Stayed 1 night in Feb 2024
Response from 宿泊課スタッフ on 3 Mar 2024
非常に高い評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

10/10 Excellent

Ya-Sung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉太棒了
大浴場很舒適，很棒，buffet好吃，種類豐富，很棒的住宿體驗
Stayed 1 night in Feb 2024
Response from 宿泊課スタッフ on 19 Feb 2024
非常感謝您給予的最高評價。 我們將繼續努力，確保大家滿意。 我們期待再次見到您。

10/10 Excellent

さとみ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方がとても親切でした！ 温泉もとても綺麗でした また、来ようと思います^_^
Stayed 1 night in Feb 2024
Response from 宿泊課スタッフ on 19 Feb 2024
最大級の評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from 宿泊課スタッフ on 19 Feb 2024
最大級の評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

10/10 Excellent

Masami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お部屋もとても綺麗で、スタッフさんも皆さん親切でよかったです。
Stayed 1 night in Dec 2023
Response from 宿泊課スタッフ on 19 Feb 2024
最大級の評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

8/10 Good

Ozaki

Travelled with family
Liked: Cleanliness
お風呂上がりに　エレベーター前で中国団体さんとかちあッてしまいました。　 エレベーターを待とうと思いましたが 待ち時間長さと騒がしさで　 階段で5階まで　上がりました。 個人宿泊者は中国団体客より やっぱり肩身が狭いなぁーと感じました。
Stayed 1 night in Oct 2023
Response from 宿泊課スタッフ on 29 Oct 2023
この度は、当ホテルをご利用いただき誠にありがとうございます。ご滞在中はご不便をお掛けしたにも関わらず、非常に高い評価を頂き、重ねてお礼を申し上げます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

8/10 Good

tase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 宿泊課スタッフ on 29 Oct 2023
非常に高い評価を頂き、誠に有難うございます。 これからも皆様にご満足いただけるよう精一杯おもてなしをさせていただきます。 またのご利用を心よりお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from 宿泊課スタッフ on 13 Oct 2023
この度は、当ホテルをご利用頂き誠にありがとうございました。 総合的に、ご満足いただけたようで、 何よりと存じます。今後もお客様に、お選び頂けるホテルを目 指してまいります。 又のご利用を、スタッフ一同心よりお待ち申しております。 お忙しい中でのクチコミへのご投稿、 ありがとうございました。

6/10 Okay

Jun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
一時は万事
部屋は清潔で食事等も美味しく満足できました。しかし、朝8時頃に温泉に行き脱衣所に出た所、女性が片付けを始めていました(温泉の可能時間は10時まで)。こちらはおじさんですので、裸でもまあ、仕方ないか….でしたが、このご時世もし女風呂に男性従業員が同じ事をしてたらどうでしょう。この程度の感覚で、ホテル経営されているのが信じられません。決まりと教育をしっかりされては。一時は万事です。
Stayed 1 night in Sep 2023
Response from 宿泊課マネージャー on 25 Sept 2023
この度はホテル万惣へお越しいただき、誠に有難うございます。当ホテルを評価いただけた事、改めてお礼申し上げます。又貴重なご意見をご頂戴いたしまして、重ねてお礼を申し上げます。今後の参考とさせていただきます。機械がございましたら、お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

???

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 宿泊課スタッフ on 16 Sept 2023
この度は、当ホテルをご利用頂き誠にありがとうございました。 総合的に、ご満足いただけたようで、 何よりと存じます。今後もお客様に、お選び頂けるホテルを目 指してまいります。 又のご利用を、スタッフ一同心よりお待ち申しております。 お忙しい中でのクチコミへのご投稿、 ありがとうございました。